Organizational Change Management Report: British Airways.

Organizational Change Management
Report: British Airways
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Contents
Introduction.................................................................................................................................................3
Identify the problems-the need for change..................................................................................................4
Discuss the cause/s of the problems............................................................................................................4
Determine the organization systems affected and why................................................................................6
Discuss alternatives.....................................................................................................................................7
Discuss how the company can create the climate for change and how to overcome resistance to change...8
Identify the external trends that will impact the organization in the future..................................................9
Make recommendations by outlining the plan, OD interventions used and implementation process for the
solution(s)..................................................................................................................................................10
Implementation Plan..............................................................................................................................10
OD intervention.....................................................................................................................................11
Conclusion.................................................................................................................................................12
References.................................................................................................................................................13
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Introduction
When considering the top five management challenges which the organizations in the modern
business environment is facing the organizational change management is one among them. The
business environment or the market in which the organization is operating is prone to the
continuous changes which makes the management to implement changes in the organization’s
strategy, operations etc. Implementing change is mandatory for the organization to be sustainable
in the business environment (Benn, Edwards and Williams, 2018). If the change is not
implemented and executed effectively it can impact the organization performance as a whole.
The change within the organization is associated with various internal and external challenges
like the employee resistance to change, inadequate supply o resources for the effective
implementation of the change etc (Stouten, Rousseau and Cremer, 2018).
The organization change management and strategies enables the organization to implement the
change effective and to make the organizational operations competitive. This report speaks about
the relevance of the organizational change management for the organization. The case of the
organization British Airways is taken in to consideration (Hayes, 2018). The impact of the
change “Swipe card” which the BA has implemented has been discussed through this report.
Some recommendations are given to the organization BA for the effective implementation of
changes. An implementation plan has been developed for a recommended alternative.
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Identify the problems-the need for change
British airways are a leading airlines organization which is operating in the travel and tourism
industry. This is reputed organization with a strong customer base. As a part of the restructuring
the organization the British airways has implemented a change within its organization which is
the Swipe card facility for the employees. As per the introduction of the changes the check in
timings will be recorded which can be further utilized for various processes like the performance
appraisal, etc (Petrou, Demerouti and Schaufeli, 2018). Some of the problems or the need for the
change which resulted in the introduction of the swipe cars in the British airways is listed below.
 The economic crisis which happens in the business environment of the BA is a reason for
the need for the change.
 The performance gaps can be a problem which initiates the need for the change when the
organizational performance and the organization goals doesn’t meet.
 The technological advancements and the standardizations in the workplace operations
prevailing in the competitive organizations can force the BA to make changes in its
operations (Hosking and Anderson, 2018).
 The organizational restructuring is needed to manage and maintain the internal and
external pressure.
 To enhance the employee commitment and responsibility towards the BA and hence to
enhance the performance of the organization and to be competitive.
Some of the problems which can be identified from the case of the BA due to the introduction of
the swipe card as a part of restructuring is mentioned below
 increased absenteeism
 Increased turn over (Krantz, 2018).
 The decrease in the commitment level of the employees.
 The employee dissatisfaction due to an unstable work life balance especially for the
women employees.
Discuss the cause/s of the problems
The need for the organization BA to implement the organizational restructuring has been
discussed above with the issues generated as a result of the implementation of the changes which
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