Organizational Culture - The Bayview Seychelles

Running head: ORGANIZATIONAL CULTURE
ORGANIZATIONAL CULTURE
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ORGANIZATIONAL CULTURE1
Executive summary
The aim of this paper is to discuss the importance of organizational culture I the successful
operational and management of the human resource of any type of organization. The knowledge
of the employees can strengthen the strategies of the organization therefore proper
communication system and behavioral pattern are to be implemented. These are the factors
which both directly as well as indirectly decides whether the human resource will be allowing
the company to gain competitive advantage. In this paper the organization cultural issues of The
Bayview Seychelles situated in Seychelles has been detailed and it concludes with
recommendation of the issues.
Discussion/Analysis:
Organizational culture is an essential aspect of successful operation of any company. The
company can be e operating in any industry starting from manufacturing, retail to hospitality.
This is associated with the human resource Management process and the policies of the company
which helps to work ethically and efficiently in a competitive market. Organizational culture
decides whether the employees will be working collaboratively in a team or work only for their
individual growth. Most of the organizational culture depends upon the national culture of the
market therefore in the case of Seychelles, the organizational culture is predominantly influenced
by the African National culture. On the other hand the hotel industry that has been developed in
this place are mainly originated from the European countries like France and German. Hence the
tourists are also from these European nations coming to spend holidays in this area.
Seychelles is an archipelago country near East Africa and Home to beaches, coral reefs,
rare animals, and nature reserves. This country is mainly attractive for the hospitality industry

ORGANIZATIONAL CULTURE2
because of various tourist spots spread in every part. This is the reason why the tourists around
the world tend to visit this place supporting the hospitality industry to grow and work
sustainably.
The Bayview Seychelles is a reputed hotel in South West coast of Mahe. In this Hotel
there are some very critical issues regarding organizational culture have been recorded. This is
mainly related to the inability of the expatriate employees working with the local workers. In this
hotel the expatriate employees mainly from France operate to provide the best quality service to
the customers. However the local people are incorporated in this hotel is the government law
mandates for their recruitment. the hotel owner cannot carry on the business without employing
the local workers because these people do the lower level tasks. They are the ground level
service provider but the hotel is facing a tremendous pressure from the clients. This is due to the
fact that these local employees do not possess proper training and knowledge about the service
accepted in the western countries and most of the clients are from Europe. therefore the
customers are constantly giving feedback against the service of the hotel which is affecting its
growth. There is no strict organizational culture because the connection between the expatriate
and the local employees is highly critical. The expatriates do not possess any knowledge about
the culture and ethnicity of the local people so also the local employees are not interested to learn
the etiquettes and behavior as expected by the tourists. Hence the organizational culture is toxic
in the hotel that is affecting the overall business of hospitality in such a promising place.
According to Kitana (2016) for solving the issues associated with organizational culture
various theories can be applied. Among these the scientific management theory by Taylor can be
applied. To Su (2017), this is a theory of management which analysis as well as synthesizes the
workflows. The main objective of this theory is to improve the economic efficiency especially