Hospitality Operations: Key Elements, Challenges, and Service Delivery

Hospitality operations

Table of Contents
INTRODUCTION......................................................................................................................2
Appraise key elements of operational management in Hospitality, Tourism and Events600
environments..........................................................................................................................2
Evaluate and comment on the challenges and current issues facing management in the
Hospitality, Tourism and Events sectors................................................................................4
Evaluate and define the tangible and intangible elements of the service encounter..............5
Apply Hospitality management theories and models to service delivery in the Events and
Tourism industries..................................................................................................................6
Compare standard operating procedure manuals from different industry environments to
develop a proposal for best practices.....................................................................................7
Understand how to monitor and manage the performance of operational staff.....................9
Demonstrate a professional understanding of operational management in the service
industries and understand its impact on the provision of customer service...........................9
References................................................................................................................................11
Books and journals...............................................................................................................11

INTRODUCTION
Hospitality industry play vital role into the economy. It contains large operations on large
level where they build their own image of creative mindset. In hospitality industry hotels are
now emerged with many opportunities and as well as threats. Therefore, they need to build
such strategies which could help in success and growth. Hospitality industry is widely known
for luxurious accommodation, food and beverages, bars and clubs, also entertainment and
travel. The operations management of these industries are scattered widely. Therefore, threats
are being rising due to competition. This report is going to be about Caenshill hotel , a
seaside town located three-star hotel for local tourist community, UK. They have good
customer base and mainly age of 55(Alrawadieh, Karayilan, and Cetin, 2019). The hotel has
much popularity during tourist season but they may face some challenges and issues because
of large competition. In order to know about their operations, various methods and theories
are going to analyse about the market environment of hospitality industry. The aim of this
report is to identify where the hotel lack in its services, what factors does affects their
management. There are evaluation of many challenges and competition a service industry
faces in their operations management.
Appraise key elements of operational management in Hospitality, Tourism and Events600
environments.
In hospitality, tourism and event management, operations are continuous process
though which they mange their working criteria and enable services and products. In these
three industry , people are concerned about effective services and facilities during stays,
travel and meal. Therefore, there management function is quite wide and complex as it must
be on the basis of customer satisfaction and preferences. Operations management mainly
refers to those functions in which companies input will be put on operations for final
outcome. In services industry these inputs are food quality, accommodations, travel operator
and interior design etc. Therefore, to manage all these operations, it should be in low cost
consumption by utilising human resources at its best(Cheah,, and Li, 2018). The operations
are mainly resources such as Human, technology, material and research. After putting all
together, hospitality industry promotes their services into large market. Operations decided
how well industry and hotel are ready to serve qualitative service into market. There are
major key elements of operations management which are mentioned below:
Product selection and design: in hospitality industry, both [product and services are
included to attract large customers. Right selection of product and service will lead to success