Developing Managers for Organizational Growth

This assignment analyzes the significant impact of developing managers on an organization's success. It highlights the need for effective managers to implement changes and drive organizational development. The assignment discusses various management styles, emphasizing active management as the most beneficial approach. Furthermore, it establishes a direct correlation between employee motivation and organizational growth.

THE DEVELOPMENT
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
1.1 Different management styles.................................................................................................1
1.2 Discuss leadership characteristics.........................................................................................3
1.3 Evaluate communication processes in selected businesses...................................................4
1.4 Analyse organizational culture and change in selected business.........................................5
TASK 2............................................................................................................................................6
2.1 Assess own management skills performance........................................................................6
2.2 Analyse personal strengths, weaknesses, opportunities and threats.....................................8
2.3 Set and prioritise objectives and targets to develop own potential.....................................10
TASK 3..........................................................................................................................................11
3.1 Lead and motivate a team to achieve an agreed goal or objective....................................11
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements.........................................................................................12
TASK 4..........................................................................................................................................13
4.1 Managerial and personal skills ...........................................................................................13
4.2 Review career and personal development needs, current performance and future needs to
produce development plan........................................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Organization management has become one of the major critical issues nowadays. The
role of developing manager has thus become very stressful since they have to fulfil the
expectations of many people working with him to get recognition (Su, 2015). Thomas Cook- a
travel based organization is taken into account for present report and is listed on Stock Exchange
for London. It was started on 19 June 2007 by merger of Thomas Cook AG who was the
successor of Thomas Cook & Son and My Travel Group plc.
Current assignment will throw light upon different tasks including different types of
management and leadership skills and also analyse strengths, weaknesses, threats as well as other
motivational, managerial, personal skills which will lead to career development. It focuses on the
objective of setting targets and how one will be leading this team to achieve success for the
organization.
TASK 1
1.1 Different management styles
Travel industry is one of the fastest growing industries in the world. In this industry, travel
agents act as suppliers who sell travel services and products (Fraser-Arnott, 2014). TUI and
Thomas Cook are the two major organizations in this industry. Both organizations operate on
different management styles.
Underneath are the different management styles of TUI and Thomas Cook:
Differences TUI Thomas Cook
Management style TUI adopts Active
management style which is
used to manage their fund
portfolio by the manager.
Sometimes in complex
situations, cited organization
also uses Contingency
approach in which manager
Thomas Cook uses Coercive
management style, in this
style the manager takes charge
and does not consider any
opinion from others.
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behaves differently according
to the situations.
Manager's Task In this, managers purchase the
undervalued stocks to utilize
inefficiencies of market.
In this, managers give strict
commands to their employees.
Stress Managers encourage their
employees to do work.
Employees are forced to
perform well by their higher
authorities.
Restrictions There are no any restrictions
for employees to do a specific
task.
Rules and regulations of the
organization must be strictly
followed.
Freedom Employees can work freely
and happily
There is no freedom for
employees.
Environment Employees can easily work in
free environment without any
kind of pressure
Employees have to work under
high pressure.
Moral support Managers motivate the
employees to give quality of
services to their guests.
Employees get de-motivated
due to extreme high pressure.
Time period Employees are satisfied and
remains attached to the cited
firm for the longer period.
Many employees leave their
job due to high pressure.
Emergency During crises, contingency
approach is used by the
manager in which they behave
differently as they cannot act
normal in crises.
During occurrence of crises
this management style helps
the manager to improve
situation of the organization.
Performance Manager controls the negative To improve the performance of
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behaviour of worker to achieve
better performance of worker.
employees, discipline and
threats are used.
Skill development Skill of employees is
developed by encouraging
them.
It plays an important role in
development of new skills.
1.2 Discuss leadership characteristics
A leader is a person who shows positive attitude and possess skilled leadership qualities
to motivate and lead the team to bring out the best efforts in them and thus achieve a particular
task for betterment of the organization (Kotler, 2011).
Comparison among leadership styles of Thomas Cook and TUI is shown below: Empowerment of Members: Empowering the employee’s means giving them a certain
degree of autonomy and responsibility for decision making. Autocratic leadership means
that only the main leader has the authority to take decision without taking others into
consideration whereas the other two categories take the other organization members also
in account while making decision. Thomas Cook is currently following democratic style
of leadership in which each and every decision involves view point of every single
member to achieve desired aim for betterment of organization thus introducing new plans
and schemes. While coming to the TUI group, it follows the autocratic style because of
gap among different departments which affect the company's growth. Having a wide spectrum of information: Leader must have wide spectrum of information
related to task and without true information, accretion and unity among other workers
could not be made. Thomas Cook since it is globally recognized the leaders are very
mindful in interacting with customers and employees leading to achievement of high-tech
approach. Due to lack of communication among different levels of TUI, information is
not exchanged among the employees that affect the leader decision.
 Focussing on company's needs and situation: Thomas Cook follows top-to-bottom
leadership approach which leads to focussing on needs and working situation of each
level of organization and thus fulfilling employee's needs (Han and Kim, 2010). Lack of
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communication among different sectors in TUI leads to less focus on needs of employees
by leader, thus the outcome is not up-to the mark .
1.3 Evaluate communication processes in selected businesses
The transmission of information from sender to receiver is known as channel of
communication. There are various modes of communications like post, fax, telephone, email,
internet, etc. Different organizations use different types of medium to communicate. For
increasing the working performance and reduction of misunderstanding, effective
communication is necessary (Meeks and Culp , 2011).
Thomas Cook follows up and down communication method, in which people on higher
authorities can directly communicate with their employees at lower level to make any decision
for the process of decision making.
Underneath is the communication process of Thomas Cook: Ideas developed by senders: In this stage, the higher authorities of cited firm plan the
subject matter for communication. This stage is also known as the planning stage. Encoding: To reduce the confusion and to understand the message easily, encoder
converts message into the meaningful form. Development of message: Transmission of messages to the sender takes place after
encoding. Selecting medium: In Thomas Cook, electronic is used as the medium of communication
channel. Fax and email can be used as a medium of transmission. Message Transmission: In this stage, message is completely transferred to each
department. Receiving of message: Message is received by all employees and then, they understand
the objective. Decoding: They convert the received message in such a format that it becomes easy to
understand.
 Feedback: Feedback of all the employees is taken by higher authorities after they read the
final message, to get some innovative ideas and their views (Hsu and Tsai, 2015).
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In Thomas Cook, higher authorities transfer their message via telephone, fax, email, etc.
to their employees. To receive positive answer and to understand the message easily, the
objective of the communication should be clear at the time of sending information. To receive
the views from employees, a formal meeting is organized by the managers after the passing of
message through all the levels. Employees give innovative ideas as well as their feedback to the
supervisor. Strategies are made by higher authorities to solve issues faced by the employees at
work place (Jorgensen, 2012). This process helps in receiving creative ideas as well as in
building good relations with the employees which indirectly helps in improving performance of
the cited organization. Horizontal communication process is implemented by the cited firm to
coordinate with their employees more effectively.
TUI uses downward communication method in which communication takes place step by
step i.e. higher authorities passes message to the department heads and then department head
passes this message to employees who are working on the lower level. Employees follow only
instructions which are given by the managers to them and they do not play any role in making of
any kind of decision. Employees are not able to give replies to the higher authorities since it is a
one way communication.
As they both are different organizations, so they use different type of communications,
one uses downward and the other one uses horizontal communication process (Perrin, 2010).
Both the processes have their own advantages.
1.4 Analyse organizational culture and change in selected business
Each organization has different values, beliefs and cultures. People need to be satisfied
and made loyal towards the entity by providing them with organizational cultural aids. One thing
is of uttermost importance and that is effective organizational culture. The objective and mission
can be accomplished significantly by the company with the help of organization.
In order to provide quality services to the client Thomas Cook uses traditional methods.
Employees who can stay in the organization for a long period of time are hired by the cited firm.
To make the employees familiar to the culture of the organization as well as for commitment
towards the firm, training is provided to the candidates. For continuous improvement as believed
by Thomas Cook, training programs are organized by the managers in order to enhance the skills
of the employees and increase their efficient working. In order to communicate efficiently with
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customers the higher authorities are continuously working on improving the working efficiency
of employees and this whole process makes delivery of quality services to the travellers the main
objective of the cited firm (Vaioleti, 2016). The modification of travel packages according to the
needs of the customers can be done by the taking suggestion and feedbacks from the customers,
as Thomas Cook believes that the main assets of the company are customers. So to satisfy the
needs of the service user's workplace is necessarily modified with the help of the cited firm.
Communication with its workers is done by cited firm before making any changes and
realization of modifications by workers is being done so that new changes and work in the
environment could be accepted by them. Company's retention rate is increased since the entity is
given positive results through his culture.
Coming to TUI group the culture followed is of pragmatic nature wherein the higher
authorities involve the identification of needs and desires in a process by customers. In order to
raise the profits and sales of the company consistent effort is performed by them to fulfil the
demands of services users (Armstrong, 2011). For a well maintained communication with its
customers adoption of the latest technologies and carrying out modification in its working
methodologies is done. Organization's working efficiency is improved with the help of this
culture.
TASK 2
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2.1 Assess own management skills performance
Footnote:
The luxurious hotel Dorchester in London is a well known brand. In the organization, being as a
general manager I need to posses certain necessary qualities which will lead to the better growth
of organization from my side and make a contribution in company's success. For helping me to
perform well in the cited firm I posses various management skills as given below : Communication Skills : For the proper functioning of an organization a general manager
needs to posses good communication skills. As a general manager of Dorchester hotel, I
had to consistently deal with the customers and head of department. So I need to have
enhanced communication skills. Doing written communication is a strong point of mine.
Also, I have good speaking skills so I am also comfortable in doing presentations among
the members of staff. Problem solving : As a general manager many employees or staff members could come
to me with various type of problems so I should be able to handle each one's problems
and solve them with a positive attitude. I am always ready to help others since coming in
touch with the various problems of employees I also get chances of enhancing my
knowledge.
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 Decision Making : There may come a time when some urgent decisions need to be taken
for the betterment and secured future of the organization. So as a general manager I need
to posses the ability to take certain immediate actions regarding the company's
betterment. I have that ability to make immediate decisions but at times of pressure for an
instance I start being hesitant to take some decisions which also affect my confidence
level. Despite this I am able to manage my hesitance and take appropriate decisions.
 Time Management : As a general manager of luxurious hotel Dorchester I may come
across several meetings with other party officials or staff members or even I have to
travel for making deals with investors and other officials. All this requires proper time
management skills which I have already. I am able to manage all the tasks allotted within
given span of time but there may be chances of me getting a bit stressed out with respect
to workload at certain times. Despite this I am able to conquer over this as well.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
Footnote :
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To know the strengths, weaknesses, opportunities and threats of any project or businesses
a study or survey is done by the organization, this study or analysis is known as SWOT analysis.
Mainly SWOT can be divided into two parts that is internal and external factors. Strength
and weaknesses comes under internal factor and opportunities and threats comes under external
factors. Moreover, internal factors are changeable but external factors and not changeable.
Underneath are my SWOT analysis:
Strength
 My effective communication skills helps me to coordinate with other big organizations,
employees and staff members easily. This helps me to improve the profit of the
organization to great level.
 My another plus point is my management skills, with the help of this skill I can improve
the performance of my employees.
 I can easily make strategies for complex situations as well as forecast the upcoming
situation in Dorchester hotel because of my critical thinking and problem solving ability.
 I organize some training session periodically, which helps the employees of Dorchester
hotel in gain more knowledge about the latest technologies in hotel industries.
Weaknesses
 I have poor time management skill, because of this sometimes I face many problems or
losses in Dorchester hotel
 Decision making power of mine is not so good that is why sometimes I am not able make
right decision at right time.
 I have to face failure in dealing with big personalities due to lack of confidence.
 Sometimes my poor writing skills creates big trouble for the Hotel.
Opportunities
 I could go on for higher studies, to increase my knowledge and to improve my skills.
 I have been offered from many bigger hotels at better salary than current one.
 I would rapidly increase my growth in hotel industry because of my various types of
skills.
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 I have great experience in hotel industry as well as good academic qualifications, which
assist me grow my career easily.
Threats
 To do higher studies, I have to leave my job and focuses on my studies to get good
results, and because of that my earning will stop.
 Due to lack of time management skills and writing skills any organization can eject me
easily.
 Different organizations have different cultures, maybe I will not suit in some
organizations because of different thinking.
2.3 Set and prioritise objectives and targets to develop own potential
Footnote :
As a general manager of Dorchester Luxury Hotel handling of different multiple tasks
need to be3 managed by me and it is required of me to show confidence in every situation. All of
this as a whole will help me to achieve my goal.
Building of own potential :-
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 I need to stay updated with all the latest technologies currently in action.
 In order to start as general manager all the previous case studies related to business need
to be read by me.
 Active participation need in various training programs need to be done from my side.
Display of confidence and efficient handling of various tasks need to be shown by me as
a general manager of Dorchester. Following are the objectives of mine :
 Meeting tasks deadlines.
 Improvement of working efficiency and motivation of workforce.
 Maintaining strong relations with high authorities of luxury hotel Dorchester.
In order for improving my knowledge about the latest technologies reading of articles and
attending of professional seminars should be done by me. Through this I would be able to know
the process of handling multiple tasks. More active participation in training programs should be
perform by me for collection of relevant information and improvement of my knowledge.
Reading of various case studies by me will lead me to know the way of taking an effective
decision by a manager. Through this improvement I working efficiency will be achieved by me.
All this will lead to taking of right decision at correct time leading to satisfaction of members of
team and best efforts will be put by them. This will lead to accomplishment of aim of increasing
revenues of Dorchester hotel.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
The focal point of the Jamie's Oliver restaurant is to provide quality services and to
increase the revenue of the organization. To provide quality services to the customers, chef needs
to motivate his kitchen staff, because of this motivation they will pay more attention to their
work. Chef needs to fix an objective and time duration, so that the particular task can be achieved
within time.
Underneath are the several ways for motivation of the team of cited organization:
 Sharing of vision with every member: the company have to share its vision or goals with
all staff member, so that they can work more effectively (Siddiqi, 2012).
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 Effective communication: In motivation of employees, it is very important to have some
interaction between higher authorities and employees.
 Challenging tasks: improvement in confidence and skills takes place when higher
authorities assigns challenging tasks to their employees. Opportunities to grow: Employees will feel happy and gets motivated, when the cited
firm gives them various opportunities to grow.
 Healthy Competition: Cited firm can also motivate their employees by creating a positive
competition environment. This competition helps in the improving the performances of
the workers.
 Objective of team: Higher authorities of the cited firm, can easily lead or guide their
employees by establishing the objective for team (Ravallion, 2010).
 Fair policy: This policy helps in improvement of motivation level and allow them to
follow their leader's guidance, it is a better way to lead employees in the cited firm.
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements
To make operational and functional process effective various decisions need to be taken
from manager to lead and run an organization. For management of services and products of
Jamie Oliver restaurant which will be in Covent Garden, London following are the key decisions
that need to be taken : Strategic Planning : In order to run organization development and implementation of
plan for operational activities is of utter importance. For that planning of activities and
assignment of role and responsibilities need to be done (Marquardt, 2011). Analysing of
past organization activities and identification of issues influencing performance should
be done. In order to achieve the aim of increasing revenues, manager needs to develop
the process of communication in organization which will lead to less misunderstandings
among people and hence they will perform the tasks perfectly. Building relationship : Ineffective services to customers is the major issue faced by
Jamie Oliver restaurant. To abolish this relation between the management and staff
members plays crucial role in order to complete tasks and services efficiently. For these
meetings and get together of staff members managers need to be conducted. This aids in
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understanding values and behaviour of each of team member. Coordination and
empowerment of staff members would be helpful.
 Enhancing the quality of employees :Brainstorming sessions must be organized on a
regular basis in the organization. This will enhance the thinking ability and knowledge of
employees and users will be able to give innovative ideas and also proper
communication with the users will be there (Hales and Rabey, 2011). For delivering
quality services to the users this managerial decision would be of great help.
TASK 4
4.1 Managerial and personal skills
Career development plans are supported by managerial and personal skills. Leading
travel group Thomas Cook could provide me great career development opportunities but
improvement in my personal and managerial skills is required. Communication skills: I posses good communication skills but improvements are
required. This will lead me to do coordination with customers and employees in a well
manner and enhance my career. Decision making skill: In order to take right decision at right time improvement in this
skill of mine can be done by reading former business case studies and by accomplishing
professional meeting which will increase my knowledge and lead me to take appropriate
decisions on time and thus be helpful for me to gain success. Time management skills: I can gain success in my career by improvement of this skill
which will help me in completing each task on time so I would make people aware of
achieving tasks on time and hence develop my career.
Career Development Plan
Goal Skills Action Resources Duration of time
Improvement of
communication
Written and
verbal
Attaining
professional
Computers,
internet, seminar
1 month
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skills communication
skill
meetings, and
training program
Improvement in
decision making
skills
Fast decision
making and
critical thinking
Study of business
cases,
professional
seminars
Computers,
internet, books
2 months
Management of
time skills
Multiple tasks
management
Training
programs,
professional
camps
Computers,
internet, paper,
pen
1 month
Leadership skills Motivating and
leading skills
Study of
motivational
concepts, training
and development
programs
Internet, books,
trainer
2 month
4.2 Review career and personal development needs, current performance and future needs to
produce development plan
The above plan of career development, helps me in achieving better communication
skills. Now it becomes easy to coordinate with my employees as I express my point of in a better
way. Currently my performance is better than before, but I would develop my motivational and
training skills to train staffs of lower level and new employees. For better coordination with
higher authorities and peer group, I have to improve my vocabularies and makes my words
effective.
There are many possibilities of improvement in my decision making skills, even I had
improved it earlier. For more improvement, I will attain various training programs,
approximately it will take 15 more days. I will do interaction with professional experts who have
ability to make more effective decisions as they would guide me well. To examine the situation
and to make correct decision at correct time I have to improve listening skills of mine. To get
more success in life, I also have to improve my leadership skills to some extent. My leadership
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quality is average but I feel that I need to improve them when I am motivating members of my
team. With the betterment of these skills, I will lead my team in a better way. To achieve this, I
have to attain some professional skill camps. I will become capable of motivating my team and
knowing their needs.
CONCLUSION
From the above report, it has been concluded that developing managers plays a vital role
in boosting the growth and in increasing the efficiency of the organization. Effective managers
are requires implementing the changes within organization. Skill development of an individual
manager develops the whole organization. There are various type of management styles which
are adopted by different type of organizations out of which active management styles is the best
one. Development of an organization is directly proportional to the motivation of employees.
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REFERENCES
Books and Journals
Armstrong, M., 2011. How to be an Even Better Manager: a complete AZ of proven techniques
and essential skills. Kogan Page Publishers.
Fraser-Arnott, M., 2014. Moving from librarian to knowledge manager. Partnership: The
Canadian Journal of Library and Information Practice and Research. 9(2). pp.1.
Hales, S. and Rabey, G., 2011. The frontline manager: fronting up to organisational change.
Industrial and Commercial Training, 43(6). pp.368-376.
Han, H. and Kim, Y., 2010. An investigation of green hotel customers’ decision formation:
Developing an extended model of the theory of planned behavior. International Journal of
Hospitality Management. 29(4). pp.659-668.
Hsu, P. F., Su, Y. W. and Tsai, C. W., 2015. Developing a Hierarchy Model for Selection of
Social Media Manager. International Journal of E-Adoption (IJEA). 7(1). pp.17-31.
Jorgensen, L., 2012. A strength-based programme to train the manager as coach. Management
Today. 29(1). pp.10-14.
Kotler, P., 2011. Marketing insights from A to Z: 80 concepts every manager needs to know.
John Wiley & Sons.
Marquardt, M.J., 2011. Optimizing the power of action learning: Real-time strategies for
developing leaders, building teams and transforming organizations. Hachette UK.
Meeks, P. and Culp III, K., 2011. Developing a farmers' market volunteer team in lieu of a paid
manager. Journal of Extension.
Perrin, C., 2010. Leader vs. Manager: What’s the Distinction?. Catalyst. 21519390(39). p.2.
Ravallion, M., 2010. The developing world’s bulging (but vulnerable) middle class. World
Development, 38(4). pp.445-454.
Siddiqi, N., 2012. Credit risk scorecards: developing and implementing intelligent credit scoring
(Vol. 3). John Wiley & Sons.
Vaioleti, T. M., 2016. Talanoa research methodology: A developing position on Pacific research.
Waikato Journal of Education. 12(1).
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