Organizational Development | Case Study On Implementation Of Technology

Added on -2020-02-18

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Running Head: Organizational Development OrganizationalDevelopment
Organizational Development 1ContentsPart –A.............................................................................................................................................2Identification Problems in the organization.................................................................................2Part -B..............................................................................................................................................2The major sources of resistance to change in the organization...................................................2Strategies to deal with the resistance by the employees..............................................................4Communicating the benefits of the technology to the employees...........................................4Proper training facilities..........................................................................................................4Timing of the changes.............................................................................................................5Role of leadership in the case study............................................................................................5Part -C..............................................................................................................................................6Summary of the key problems.....................................................................................................6Role of organizational development............................................................................................6References........................................................................................................................................8
Organizational Development 2Part –AIdentification Problems in the organizationThe problems in the organization are a blend of primary culture, technological or structural. The case study talks about the implementation of technology in the project to make the services more effective for the customers. The company who is willing to implement the changes related to the technology is a publicly owned company. The change in the new information technology will result in the changes in the work processes and practice. In the organization, there are approximately 500 employees. The average age of the employees in the organization is 48 years. The level of education of the employees consist of 10% holds PG degree, 25% are graduated and60% have upper secondary education and rest 5% completed 6-year basic education. The culture differences in the organization lead to the problem. The employees who are PG might expect thatthey will get the promotion. Though, due to the company's structure, they face the discrimination. Employees of the company also feel that they are not valued in the organization. The structure of the organization is rigid. The promotion of the employees is based on the seniority and the years of service.Part -BThe major sources of resistance to change in the organizationIn the case study, it is clearly visible that there are many reasons due to which employees of the organization resist the change.11 Burke, W. Warner. Organization change: Theory and practice. Sage Publications, 2017.
Organizational Development 3Technology change will create problems for the employees who didn’t perform well in the organization. Technology will enable performance management and goal setting in the organization. There are many employees in the organization that did not perform wellin the organization and later they gave justification for their behavior by blaming other departments for the delay and inefficiencies.2 With the emergence of the new technology company can easily check the employee's performance. This will become problems of theemployees who didn't perform well. The new system might create stress and confusion for the employees in the organizations.There are some employees in the organization who knows the benefits of the new system.Though, they were unwilling to start it due to lack of confidence. The employees were not able to understand the idea behind the usage of the technology.3 The senior employees in the organization were afraid of losing the face in front of the younger employees who were friendlier with the use of technology.The role of the union in the organization didn't smooth the implementation process. The union team decided to step against the changes taking place in the organization. Union also started an argument on the extra allowance from the company. They said that there might be some of the benefits of the technology but employees should be rewarded for the extra amount for the use of the technology. 4The amount should be added to their salary. This was the chance for the employees to bring the rise in the amount of the 2 Katzenbach, Jon R., and Douglas K. Smith. The wisdom of teams: Creating the high-performance organization. Harvard Business Review Press, 2015.3 Allen, David. Getting things done: The art of stress-free productivity. Penguin, 2015.4 Burke, W. Warner, and Debra A. Noumair. Organization development: A process of learning and changing. FT Press, 2015.

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