This report discusses the tools and techniques used by organizations to improve performance, such as monitoring and feedback, key performance indicators and metrics, management by objectives, 360-degree feedback, and rewards and compensation. It also explores the role of worker well-being in motivation and performance, including how it improves productivity, builds and maintains high worker morale, leads to better talent with effective decision-making, and improves customer relationship management. The report concludes with a PESTEL analysis of CRYSTAL Travel, covering political, economic, social, technological, legal, and environmental factors.