Organizations & Behavior
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Added on 2019-12-04
Organizations & Behavior
Added on 2019-12-04
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Organizations & Behavior1
TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................3TASK 1............................................................................................................................................31.1.................................................................................................................................................31.2.................................................................................................................................................41.3.................................................................................................................................................5TASK 2............................................................................................................................................62.1.................................................................................................................................................62.2.................................................................................................................................................72.3.................................................................................................................................................8TASK 3............................................................................................................................................93.1.................................................................................................................................................93.2...............................................................................................................................................103.3...............................................................................................................................................11TASK 4..........................................................................................................................................114.1...............................................................................................................................................114.2...............................................................................................................................................124.3...............................................................................................................................................13CONCLUSION .............................................................................................................................13REFERENCES .............................................................................................................................152
INTRODUCTION Organization behavior is analyzing about how employer and employees behave inspecific business environment. The company follows proper structure and culture for maintainingwork surrounding and workforce relation. The main purpose of the study is to properly guide themanagement and employees. In this report, various aspects of organization and behavior will bestudied in the context of CAPCO which provides financial service to their customers. The presentreport covers different types of leadership style that are used by the manager for taking thedecision. Through the scientific approach, management and employees improves the quality ofwork and maintain productivity of the business Various theories are used in human resource(HR) which helps to maximize output provided by the individual and team members. Differentfactors influence individual behavior at the work place. Through the motivation theory, managercan increase the influence level of employees and encourage to perform the task.TASK 11.1The organization structure is related with managing different kinds of aspects within thecompany. It helps in defining the roles, power and responsibilities of the individuals (Storey,2016). The structure also defines how different activities are directed towards attaining thecompany's goals. There are different types of structure in which the company uses horizontal andvertical structure for involving the employees in decision-making process. Under horizontalstructure, manager takes decision with the help of employees at the different level ofmanagement such as finance, HR, marketing department. Therefore, this structure aids theemployees for giving suggestion and ideas in decision-making process (Chiang and Hsieh, 2012).Apart from this, under vertical structure. executive takes the decision with the help of the toplevel of management. This structure helps the manager to take effective decision within the time. In addition tothis, CAPCO follows horizontal structure (Flat). By using this structure, manger includes thoseemployees in decision making which help company to increace the high level of motivation ofworkers. . On the other hand, Charter Court Financial Service Company follows vertical structureunder which manager takes decision with the help of supervisor and top management. By using3
this structure, manager circulates information from top to bottom level of employees in theorganization. Organizational culture There are different types of culture followed by the company like power, role, task andperson culture etc. According to case study, CAPCO applies person culture in the organizationunder which the employee are involved in the decision making process (Vaccaro and et al.,2012). By applying reward system, manager increases the employee’s interest level towards thetask and they contribute better services to their clients and customers. It affects performance ofthe business and maintains overall productivity in the financial sector. On the other hand, CharterCourt Financial Service Company follows role culture which is based on the rules andregulation. Employee delegates roles and responsibility as per his interest and qualification sothat they can work in accordingly in the organization. By following this culture, manager canmanage work based activities and work environment at the work place.SimilaritiesBy using these types of structure and culture, manager aims at increasing the salesturnover and maintaining overall productivity in the financial sector. Furthermore, managerdirectly and indirectly includes employees, in the decision making process which helps inbuilding effective process and increases the motivation level of workers. 1.2 The structure can be stated as infrastructure which are created by the organization formanaging day to day operation and workforce. Structure is the starting and crucial part of culturein the firm.. (Organizational Behaviour Tutorial, 2016). There is direct relationship betweenculture and structure which is followed by CAPCO. Here in present case study, company followshorizontal structure whereby manager includes the employes because various department HR,marketing employee have different skills, knowledge and experience (Fullan, 2014). For thispurpose, workers contribute their own knowledge in the decision process which helps themanager to take right decision related to important topics, conflicts etc. It positively impacts theperformance of employees because they involves i these type of process and work in anappropriate manner provided by - the manager. Through the culture,, executive can complete thetask with the help of all employees at the different level. therefore workers completed the work4
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