Orientation for Success in Higher Education: Impact of Covid-19, Formative Feedback, Cultural and Behavioral Expectations, Peer-to-Peer Support

This report discusses the impact of Covid-19 on hospitality, travel and leisure, the use of formative feedback to inform and modify summative assessed work, cultural and behavioral expectations in studying business management, and the significance of peer-to-peer support and team working in improving learning experience.

Orientation for success
in higher education

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Impact of Covid- 19 on hospitality, travel and leisure...............................................................3
Use of formative feedback to inform and modify summative assessed work.............................4
Cultural and behavioural expectation in order to studying degree in business management....5
Significant of peer-to- peer support and team working which improve learning experience.....6
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
The higher education refer as education level of University that offers variety of
qualifications starting from higher diplomas to degrees which update skills and knowledge of
individual. This will ensure potential opportunity for future development of career. The aim of
this report is highlight impact of Covid-19 upon the hospitality, travel and leisure (Alksasbeh,
Al-Dala and Alqaraleh, 2018).The industry of hospitality suffers lots of losses during the
situation of pandemic as most of the people prefer to be safe at home rather than travelling. The
government also imposed the lock-down which impact operations of hospitality, travel and
leisure. The report describe use of formative feedback that improve assessed summative work.
This are more beneficial for learners and teachers as well to develop accuracy in skill
development. The report consist of recognising cultural and behavioural expectation in order to
studying degree in business management (Nutt and Hardman, 2019). The cultural as well as
behavioural expectation impact performance level of learning during course of business
management. The report also includes significant of peer-to- peer support and team working
which improve learning experience. The better outcomes will develop if proper support is
provided during team working.
TASK
Impact of Covid- 19 on hospitality, travel and leisure
During Covid-19 situation, primary concentration of governments is safety of business and
peoples. But this will impact continuously implications upon economic growth as well as
corporate profits (Patton and Croom, 2017). The performance of hotel industry is very depressive
during Covid-19 and put pressure on Hospitality and travel industry (Batista and et. al., 2018).
The various types of impact has been seen such as operational, financial and so on that decrease
profits and revenue of hospitality, travel and leisure.
Operational impact- As a result extended cash flow leads to forecast over next six months. The
staffs and employees of the hospitality industry have to follow all the guidelines (social
distancing, wearing mark) which is imposed or regulated by the government. This will slow
down the operational process of this industry.

Workforce- The millions of jobs of hospitality industry are cut down with the impact of Covid-
19. Most of the employees lose their jobs which also affect the GDP and economy of country.
This will reduce productivity and creativity in business practices of this industry as most talented
workforce remains idle.
Financial- During Covid-19, it is hard to forecast requirement of funding that will assess equity
and debt to manage fund resources. The existing lenders are involve during the procedure of
mitigations and continuity plans which results in shortage of funds (Bauman and Lucy 2019).
The heavy interest rate and fee structure has been charged by investor that generate more
pressure on Hospitality industry. The industry hard to manage their financial resources in
appropriate way because their expenses are high but revenue is very low. The market share price
of this industry is continuously falling which cause heavy losses.
Use of formative feedback to inform and modify summative assessed work
The use of formative assessment leads to monitor learning experience of students that
construct on going feedback towards staff and students. This assessment used for learning that is
designed appropriately to recognises strength and weakness of student learning. This will ensure
student for self improvement in its regulatory skills that needs to be manage education
(Billingham, 2018). Through this faculty will identify areas of students struggling and support
them in sufficient manner. The formative amassment enhance peer self assessment that
encourage performance of students.
The purpose of summative assessment in order to evaluate learning students that
contribute instructional unit. This will established useful standard or benchmark to compare
modify summative assessed work (Moriña, 2017). This will high stakes and treated the students
on priority formative assessment. The form of feedback in summative assessment will leads to
formatively used for both perspective in students. The faculty will guide the efforts and activity
towards subsequent courses. The reliance over summative assessment combines conclusion
elements which construct grading system (Serpas, 2021). By providing proper feedback this will
develop learning of module programmes.
The proper balance among formative and summative is significant that will fulfil the gap
of students learning on very serious note. The formative assessment will conduct high
performance effectiveness to facilitates risk free environment. This will discover more
experiment of student learning experience. This will conduct more useful leads into the form of

summative assessments, as a result it will reflect long feedback. To engage students into
formative assessment some factors are includes as-
 Recognise rationale formative assessment that define clear direction to the students
which are highly engaging in formative task in order to gain more experience towards
the risk assessment (Buckley, Letukas and Wildavsky, 2018). This will develop more
stronger skill which leads to provide more better grades during summative assessment.
 The link must be develop among summative and formative assessment that will design
formative assessment in more contribution way towards summative task. This will
lower the work load of students that aids in providing them essential feedback that
enhance performance.
Cultural and behavioural expectation in order to studying degree in business management
The cultural and behaviour expectation combines of attitudes, beliefs which constitute
distinctive manner of people. The behavioural and cultural norms reflects as standards of life.
This will share high expectations, behaviour and rules that is linked with the behaviour of social
groups. The expectation of behaviour and culture reinforced towards parents, teachers and
friends during growing in the society (Dillard and Yu, 2018). In context of business management
cultural and behavioural expectations form the corporate identity for growth and success legacy.
This will develop more positive impact for team building and community development.
Expectation of business management culture shared assumptions of values, employee beliefs in
order to practice inappropriate and appropriate behaviour (Lifschutz, 2021). These values are
more stronger that impact performance of employee behaviour. There are some types of
organisational culture that is necessary in studying or practising business management.
Clan culture- The primary existence has been seen towards traditional organisational
instead of digital ones. Here the company are family owned that concentrate over nurturing the
employees with interpersonal connection in order to monitoring programmes (Torres and Gámez,
2018). This will develop true feeling of extended family.
Hierarchical Culture- This culture is applicable in traditional organisation that is highly
structured with power of decision making. As a results it will charge more decision making in
order to consequently employees undervalued powerless. The type of organisational culture is
most efficient which is not ideal in order to foster innovation and creativity level.

Market culture- The designing of digital market is associated with the business
practices. The culture is the result oriented that will provide more value over internal competition
in order to reward winners (Way, 2018). The culture of employees are expected towards A-
game. This will consistently succeed more effective succeed experience towards significance of
financial in order to promote more rewarded opportunities.
Significant of peer-to- peer support and team working which improve learning experience
The peer to peer support and team working build foundation for more significant aspects
related with emotional development like self esteem, identity, self concept that ultimate enhance
learning experience of learners. Most of the students improve their learning while interaction
with the team members and peer to peer support (Hong and et. al., 2021). The peer and working
team permits individual to facilitates various perspective, attitude, values, behaviour and
repertories. There are several significance of team working and peer to peer support in improving
learning experience.
 Common experience- The individual teaching and learning are peers working in
similarly manner. This will share appropriate experience which ensure learning in more
easier way (Krishnaswamy and et. al., 2019).
 Practice make perfect- Employees who have to face the situation and issue in the
working practice will spread more better experience so that learners can able to improve
understanding of learning experience.
 Sharing is caring- When learner learns from co-workers they will aromatically build
strong relationship and bond in order to improve accuracy level in learning experience.
 Employee comfort- The employees will be in the position of more ease while gaining
experience and learning from peer instead of external source (Kiyama and Rios-Aguilar,
2017). This will facilitates to develop strong connection which is associated with
corporate knowledge sharing.
CONCLUSION
From the above report, it has been concluded that skills of higher education provides
useful opportunity to conduct formative feedback and summative assessment. The formative
feedback is useful of both teachers and students as it will enhance teaching practices and

improve learning experience of students. The impact of Covid-19 influence financial, operational
and workforce of hospitality and travel industry. This will influence revenue and sustainability of
hospitality industry. During the course of business management cultural and behavioural
expectation influence learning of students and impact performance in job assignment. It
combines of value, believes which is associated in Clan, Hierarchical, Market culture. The
support of team working and peer groups encourage improve performance and improve learning
experience of students. This will allow learner to work in more effective manner by involving
concept and material that involve useful engagement of individual during the same work. This
will ensure students comfort and develop interacting environment within peer to improve
effectiveness in the student learning. This will deliver more self assessment which improve
performance of work.

REFERENCES
Books and Journals
Alksasbeh, M. Z., Al-Dala, A. A. H. and Alqaraleh, B.A., 2018. Factors that Influence the
Success of Knowledge Management Implementation in Jordanian Higher Education
Institutions. Research Journal of Applied Sciences, Engineering and Technology, 15(7).
pp.249-260.
Batista and et. al., 2018. Latinx/a/os in Higher Education: Exploring Identity, Pathways, and
Success. NASPA-Student Affairs Administrators in Higher Education. 1875
Connecticut Avenue NW Suite 418, Washington, DC 20009.
Bauman, A. and Lucy, C., 2019. Enhancing entrepreneurial education: Developing competencies
for success. The International Journal of Management Education, p.100293.
Billingham, S., 2018. Access to Success and Social Mobility Through Higher Education: A
Curate’s Egg?. Emerald Publishing Limited.Billingham, S., 2018. Access to Success
and Social Mobility Through Higher Education: A Curate’s Egg?. Emerald Publishing
Limited.
Buckley, J., Letukas, L. and Wildavsky, B. eds., 2018. Measuring success: Testing, grades, and
the future of college admissions. JHU Press.
Dillard, R. J. and Yu, H. H., 2018. Best Practices in Student Veteran Education: Faculty
Professional Development and Student Veteran Success. Journal of Continuing Higher
Education, 66(2). pp.122-128.
Hong and et. al., 2021. Purpose-driven leadership and organizational success: a case of higher
educational institutions. Leadership & Organization Development Journal.
Kiyama, J. M. and Rios-Aguilar, C. eds., 2017. Funds of knowledge in higher education:
Honoring students’ cultural experiences and resources as strengths. Routledge.
Krishnaswamy and et. al., 2019. What matters for higher education success of private
educational institutions? Senior students’ perceptions in Malaysia. Journal of Applied
Research in Higher Education.
Lifschutz, L., 2021. Measuring the Efficacy of a Club Sports New Participant
Orientation. Recreational Sports Journal, p.15588661211016437.
Moriña, A., 2017. Inclusive education in higher education: challenges and
opportunities. European Journal of Special Needs Education, 32(1). pp.3-17.
Nutt, L. A. and Hardman, L., 2019. Complete the agenda in higher education: Challenge beliefs
about student success. Rowman & Littlefield.
Patton, L. D. and Croom, N.N. eds., 2017. Critical perspectives on Black women and college
success. Taylor & Francis.
Serpas, D. G., 2021. The Buffering Effect of Intrinsic Value Orientation on the Relationship
between Everyday Discrimination and Mental Health Symptoms among
Hispanic/Latinx Undergraduates. Journal of Hispanic Higher Education,
p.15381927211006249.
Torres, V. and Gámez, R., 2018. Ensuring the Success of Latino Males in Higher Education: A
National Imperative ed. by Victor B. Sáenz, Luis Ponjuán, Julie López
Figueroa. Journal of College Student Development, 59(1). pp.135-137.

Way, D. G., 2018. Handbook for Higher Education Faculty: A Framework & Principles for
Success in Teaching. Special Supplement to" The Journal of Faculty
Development". Journal of Faculty Development, 32(2). pp.107-233.