Management and Leadership Styles in Hospitality Service Sector

“The Influence of Technology on
Management and Leadership Styles in
Hospitality Service Sector, The Way
Forward”.
Outline
 Key internal and External technological factors that influence
management style
 Characteristics of effective manager
 Understanding your customers’ need and review of the
multigenerational leaders and their characteristics
 Present a critical view on specific changes in management
styles, by reviewing a referenced Report)

Internal and External technological factors that
influence management styles
Business environment involves several factors within it as well as it is divided within internal and
external elements which directly impact on management style and structure of company. In context of
Wa-Pila Hotel, there are some internal factors which impact company such as structure and culture of
associations, complex financial and investment management etc. Explanation of these are as follows: -
Employees engagement and commitment – It having major influence on the management style
because it is responsibility of manager to engage their staff members in several activities. Such practices
result in fulfilling their commitment. As per the the structure of service sector organisation behaviour of
personnel, engagement of staff members varies for getting effectual outcomes. This industry follows
Maslow hierarchical need management style which shows that workers have to be involved within
organisation and their needs or wants are getting fulfilled.
Internal Relationship – For proper working of organisation it is necessary to build effective
relation within staff, customers and other workers. Internal relation has major influence on management
style that in democratic as well as on organisational structure of service sector organisation.
Apart from this, there are several external factors also which directly gives impact on
management style as well as structure of Wa-Pila Hotel. Explanation of these are as follows: -
Managing diverse Talent – It is external element of organisation which require proper
management of various talent. In service sector industry people come from region and they are from
distinct culture. So it is important for company to manage them in effective manner with their
management style so that better outcomes will be gained. If staff members are not having diverse talent
in this situation it is important to change their management style to autocratic so it become easy to
manage their work.
Stakeholders and customers – It is also external factor which simply means that customers or
stakeholders need and demand will get modified. Thus, for service sector industry it is essential to
manage working of their personnel in proper manner by implementing management style. As well
customers and stakeholders are important part of company because of them organisation is running as
their influence can easy change management style implemented within company for gaining better

Characteristics of effective manager
Effective manager – There are several characteristic which managers have explanation of these are as
follows: -
• Commitment – It is important for manager of service sector industry to fulfil commitment done
by them to their guest or staff members. Such practices result in satisfying customers as well as staff
members.
• Enthusiasm and great attitude – manager should have great attitude so they can manage staff
member and other activities very enthusiastically. Thus, good manager will result in best practices for
their customers and staff members.
• Leadership and teamwork – Sector is fast growing which need leadership and team work for
managing their staff in effective manner. As well it is characteristic found within manager because it is
their work to lead staff member and build teamwork within organisation.

Multi-generational leaders and their characteristic
Multi-generational leadership is an organisational, network as well as movement stance within that
leaders of all ages prioritize to share their values and leverage the perspectives and capacities of all
generations for accomplishing progressive social change together. There are some characteristic of multi-
generational leader’s explanation of these are as follows: -
 They are the leader who manage team in effective manner as well as result in accomplishing
overall outcomes of team in effective manner.
 Such leaders feel comfortable in doing work within social changes which take place.
Critical review on changes in management style
There are several factors within business firm that result in modification within management style. All
these result in due to dynamic business environment and modification take place frequently generally.
Thus, Wa-Pila Hotel require to modify their present management style so that predetermined goals as
well as objectives can be accomplished in better manner. If respective hotel will not implement
modification within their management style, then it will result in not satisfied customers as well as goals
and objectives will also not accomplished. Along with this, there are some positive impact also in
organisation while modifying management style as per need. Because it will help in fulfilling customers
need in more effective manner as well as employees also get satisfied with their job roles.