Monitoring Performance at St. Margaret's Nursing Home

This presentation discusses the ways to monitor and evaluate the performance of individuals at St. Margaret's Nursing Home. It covers identifying the level of current performance, areas of improvement, using system software, and more. It also explores how training and development needs can be identified and different strategies for promoting the development of individuals.

Human Resource Management in
Health and Social Care
TASK 3

3.1 Ways for monitoring performance of an
individual at St. Margaret's Nursing Home
Monitoring the level of performance of the employees is considered as an
important aspect within the organisation. It is not only monitoring but also evaluating
the performance and recognize them by providing awards and incentives. According to
the case study, St. Margaret's nursing home where the employees are performing in an
appropriate manner as per the requirement of nursing home and there are some of the
ways which are considered to be important for the evaluation of performance of an
individual which are mentioned below:

Cont..
Identify the level of current performance- This is the first step for identifying the level
of current performance for making improvement and helps in developing an agreement
between the employees and managers. Further, this can be used by the health and social
care in which there is a procedure of setting goals and objectives of an individual which
is based on the roles and responsibilities and after that there is an specific time period so
that the performance of an employee can be measured.

Cont..
 Identify the areas of improvement- The managers at St. Margaret's
Nursing home can also give constructive criticism to the employees for
making improvement in the performance of employees in the coming
years. It is also considered as a positive reinforcement in context of human
resource management.

Cont..
 System software- At St. Margaret's Nursing home, they can also set a
system software within the organisation where all of the details of the tasks
which are performed by the employees are recorded and end of the month
it provide all of the data related to the employees. Thus, it helps in
monitoring the performance of an individual which is based on the criteria
of giving their level best at workplace.

3.2 Training and development needs can be
identified at St. Margaret's Nursing home
It is important to provide continuous training and
development due to the changes in technology, competition and
customers. There are some of the changes in technology so that nursing
home are require to keep update their employees as per the changing
requirement of market. Thus, it will results in the enhancement in the
services of customers. There are some of the tasks are required to
performed in order to knew the needs of training and development at st.
Margaret's Nursing home which are mentioned below :

Cont..
 Review the objectives of business- It is important to provide training if the
organisation hires new people and especially the people who are freshers. Nursing
home provides training to new employees who do not have practical knowledge for
3 to 4 months so that they are capable enough to do different types of activities.
 Measure the quality of performance- It is essential to identify the gap between the
skills which are present in an employees and required skills at the time of shifting
to the different department at workplace. On the basis of that, they are required to
make plans of training and development programmes at nursing home.

Cont..
 Explanation of cultural difference and placement within hospitals- it is an
activity which includes the different induction plan which have professional
practitioners which are associated with the different types of activities at
workplace. Thus, provide training on the basis of handling the various culture of
patients which helps the nurses to give equal treatment to their patients.
 Identify the areas of problem- In context of identifying the needs of training there
is requirement to analyse the areas of problems which are to be improved wit the
help of appropriate training sessions which proves to be effective and leads to
enhancement in the knowledge and skills.

Cont..
 Measure the weaknesses of employees- it is also considered as an
important step for identifying the needs of training which is to be provided
to the employees of nursing home for the betterment in the level of their
performance. Furthermore, the management of nursing home find out the
weaknesses of employees and provide them training as per their
requirement so that they can perform in a well behaved manner.

3.3 Different strategies for prmoting
development of an individual
Continuous development is most important aspect and employees requires
to motivated by the seniors in order to develop the skills and knowledge continuously. It
will be helpful for the growth and development of an individual as well as for the
organisation. Furthermore, it is essential part which is needed to encourage the
employees for the purpose of continuous development which can be shows by providing
recognition and incentives at workplace. In context of increase in salary is also
considered as a motivators. Employees are needed to know the continuous development
that is directly related to the monetary advantages so that will leads to increase in the
satisfaction of employees.

Cont..
 Performance feedback- There are some of the feedbacks are given by the senior
managers at nursing home regarding the performance of employees on the basis of
regular time period. It helps to get knowledge of the weak areas of employees and
they are provided the training programmes which they are required by them.
 Incentives- With the help of providing appropriate incentives to the employees so
that they are getting motivated and increase in the level of confidence.
Furthermore, it will helps them to learn and develop themselves at nursing home
which will increases their incentives. At St. Margaret's Nursing home they should
involve this so that they can develop their employees as per the requirement. This,
it will also assists in order to reduce the problem of high level of turnover within
the organisation.

References
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 Bohlander, G. and Snell, S., 2006.Managing human resources. Cengage
Learning.
 Chin, M. H., Walters, A. E. and Huang, E. S., 2007. Interventions to reduce
racial and ethnic disparities in health care. Medical Care Research and
Review. 64(5). pp. 7S-28S.
 Dent, M. and Whitehead, S., 2013. Managing Professional Identities:
Knowledge, Performativities and the'New'Professional (Vol. 19).
Routledge.
 Foot, M. and Hook, C., 2011. Introduction to Human Resource
Management. Basingstoke: Prentice Hall.

Thankyou