Implement Continuous Improvement | BSBMGT403

BSBMGT403
Implement Continuous
Improvement
Learner Workbook

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Table of Contents
Table of Contents.....................................................................................................................2
Candidate Details.....................................................................................................................3
Assessment – BSBMGT403: Implement continuous improvement...................................3
Competency Record to be completed by Assessor.............................................................4
Activities....................................................................................................................................6
Activity 1A.........................................................................................................................6
Activity 1B..........................................................................................................................7
Activity 1C..........................................................................................................................8
Activity 2A.........................................................................................................................9
Activity 2B........................................................................................................................10
Activity 2C........................................................................................................................11
Activity 2D.......................................................................................................................12
Questionnaire / Survey......................................................................................................13
Plan of Action...................................................................................................................14
Activity 3A.......................................................................................................................14
Activity 3B........................................................................................................................16
Activity 3C........................................................................................................................17
Skills and Knowledge Activity.........................................................................................18
MajorActivity....................................................................................................................19

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Candidate Details
Assessment – BSBMGT403:Implement continuous improvement
Please complete the following activities and hand in to your trainer for marking. This forms
part of your assessment for BSBMGT403:Implement continuous improvement.
Name: _____________________________________________________________
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed:
____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the
learners involved should be provided below;
This activity workbook has been completed by the following persons and we acknowledge
that it was a fair team effort where everyone contributed equally to the work completed. We
declare that no part of this assessment has been copied from another person’s work with the
exception of where we have listed or referenced documents or work and that no part of this
assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed:
____________________________________________________________
Learner 2: ____________________________________________________________
Signed:
____________________________________________________________
Learner 3: ____________________________________________________________

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Signed:
____________________________________________________________
Competency Record to be completed by Assessor
Learner Name:
_______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as;
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET
COMPETENT(Please circle)
If not yet competent, date for re-assessment:
____________________________________
Comments from Trainer / Assessor:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________
Assessor Signature:
________________________________________________________

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Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. The observations and demonstrations will be completed as
well as the formative and summative assessments found in the Learner Workbook. An
explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
The observation/demonstration will take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation or
demonstration. Each task must be observed.
You should be able to demonstrate they can:
 Implement continuous improvement systems and processes
 Monitor and review performance
 Provide opportunities for further improvement
Learners should also demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Navigate the world of work
 Interact the work of others
Activities

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Activity 1A
Estimated Time 15Minutes
Objective To give participants an opportunity to think about the continuous
improvements systems that may be in place at their organisation.
Activity In small groups or in pairs, ask the participants to brainstorm the
following questions;
Does your organisation have a system in place to allow staff to
participate in the decision making process?
Yes, the organisation has a system that allows staff members to take
active participation in the decision making process. The system
includes developing a brainstorming session that can help to
understand the needs and requirements of the employees.
If not, how could team members be encouraged to participate in the
decision making processes?
Team members can be encouraged to participate in decision making
processes by providing with the required motivation such as non-
monetary incentives so that an urge to participate in the decision
making process can take place.
How could your organisation ensure that team members could take
some responsibility for the Continuous Improvement Process at your
organisation?
Continuous Improvement Process at the organisation can be applied
at the organisation by checking the quality of the work done and at
the same time to ensure that team members can be made to work on a
common goal of achieving the required quality within the
organisation.