Corporate Social Responsibility Learner Workbook

Page | 30 BSBMGT624 Develop and implement corporate social responsibility Learner Workbook 1 Candidate Details 2 Assessment – BSBMGT624: Develop and implement corporate social responsibility 2 Competency Record to be completed by Assessor 3 Observation/Demonstration 4 Activities 5 Activity 1A 5 Activity 1B 6 Activity 1C 7 Activity 1D 8 Activity 1E 9 Activity 2A 10 Activity 2B 11 Activity 3A 12 Activity 3B 13 Activity 3C 14 Activity 4A 15 Activity 4B 16 Skills and

BSBMGT624
Develop and implement
corporate social responsibility
Learner Workbook

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Table of Contents
Table of Contents...........................................................................................................................1
Candidate Details...........................................................................................................................2
Assessment – BSBMGT624: Develop and implement corporate social responsibility...................2
Competency Record to be completed by Assessor........................................................................3
Observation/Demonstration..........................................................................................................4
Activities........................................................................................................................................5
Activity 1A......................................................................................................................................5
Activity 1B......................................................................................................................................6
Activity 1C......................................................................................................................................7
Activity 1D.....................................................................................................................................8
Activity 1E......................................................................................................................................9
Activity 2A....................................................................................................................................10
Activity 2B....................................................................................................................................11
Activity 3A....................................................................................................................................12
Activity 3B....................................................................................................................................13
Activity 3C....................................................................................................................................14
Activity 4A....................................................................................................................................15
Activity 4B....................................................................................................................................16
Skills and Knowledge Activity.......................................................................................................17
Major Activity..............................................................................................................................19

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Candidate Details
Assessment – BSBMGT624: Develop and implement corporate social responsibility
Please complete the following activities and hand in to your trainer for marking. This forms part of
your assessment for BSBMGT624: Develop and implement corporate social responsibility.
Name: Mandeep singh mittal
___________________________________________________________
Address: 1/104 Stoneleigh street, Lutwyche
___________________________________________________________
_____________________________________________________________
Email:
[e-mail]____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: Mandeep Singh Mittal__
__________________________________________________________
Date: 17/11/2017___________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________

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Learner 3: ____________________________________________________________
Signed: ____________________________________________________________

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Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________

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Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as well as
the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment,
depending on the task to be undertaken and whether it is an observation or demonstration. Your
instructor will ensure you are provided with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate you can:
1. Identify context for corporate social responsibility
2. Engage stakeholders in setting objectives and policy
3. Implement corporate social responsibility policy
4. Monitor and evaluate corporate social responsibility
You should also demonstrate the following skills:
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done

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Activities
Activity 1A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to establish the environment for corporate
social responsibility in the enterprise context.
Activity What is corporate social responsibility?
Corporate social responsibility means do something to protect the social, the
environment and economy from any negative effects. Any organisation commit
the social corporate to self- regulate and ensure that their activities will not affect
the social responsibilities and they mostly make those opportunities which put
positive effects on the social corporate responsibilities.
How can your organisation demonstrate its commitment to sustainability?
To demonstrate that your organisation is committed to sustainability, if should
have to continuously thinking about the new ways to improve the economic
efficiency, environment and social sustainability from all level of your
organisation. Like:-
 Products and service to use
 Products and service you use
 The building you work in
 Transportation
 Procedures and efficiency

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Name an issue that is especially important in the context of your organisation
and particular enterprise?
 Advertising to children
 Alcohol advertising
 Discrimination and vilification
 Gender
 Language
 Violence
 Vehicle advertising
Activity 1B
Estimated Time 15 Minutes
Objective To provide you with an opportunity to qualify and quantify the drivers for
corporate social responsibility.
Activity What is a driver? Give three examples.
The driver who push the organisation towards the social responsibilities. You
will need to decide that which driving force you need for social responsibility.
There are different drivers for corporate responsibility which include-
 Ethical conscience
 Profit
 Sustainability
 Legal reform and regulation

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Many drivers are global issues that no one country, or government can take on
itself. These are becoming increasingly more important to tackle. Name five
global issues.
 Climate change
 Ozone layer depletion
 Biodiversity loss hazardous waste
 Invasive species
 Air and water pollution
Activity 1C
Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify the current and expected
benefits to the enterprise from corporate social responsibility.
Activity What are the expected benefits to the enterprise from corporate social
responsibility?

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It is important to identify the current benefits so that can determine the
value of any change you propose. These can justify to your stakeholders.
 Reduced costs
 More efficient production
 Help the environment
 Good reputation
 A culture of innovation

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Activity 1D
Estimated Time 20 Minutes
Objective To provide you with an opportunity to analyse legislation, regulation, standards
and enterprise policy that impacts on corporate social responsibility
Activity What is product stewardship and how can it impact on corporate social
responsibility?
Good product stewardship means those people who set a good example to
reduce the waste and recycle their products. The product stewardship allows to
be regulated in several ways which makes provision for voluntary activities;
 Voluntary accreditation- organisations should have provided some credits
to meet their goals and requirements.
 Mandatory- which means a legal way to carry out products stewardship.
What should you think about when analysing your supply chain management?
 Upgrading your technology so that it is more efficient
 Analyse the use of your raw material
 Can you reduce packaging or make it recyclable?
 Can you reduce or eliminate waste?
 Are your suppliers’ sustainable?
What are the Anti-Discrimination Acts that help to promote equality?
 Age discrimination act 2004

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 Australian human rights commission act 1986
 Disability discrimination act 1982
 Racial discrimination act 1975
 Sex discrimination act 1984
Activity 1E
Estimated Time 30 Minutes
Objective To provide you with an opportunity to identify opportunities for, and barriers
to, socially responsible practices.
Activity What opportunities do you have to implement socially responsible practices?
There are many opportunities for an organisation to adopt social responsible
practise. To identify opportunities, you will ask yourself about the activities in your
organisation such as, what do we have/do/use now? What can to reduce and
recycle?
How could you reduce your resources?
o Reduce toxic material and hazardous chemical use
o Reducing resources- create a compost bin for food waste
Print double sided
Use electronic filing system to save paper

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o Life-cycle can be found below- think about to recycle the products and do
not throw away those products which can easily recycle like- plastic
bottles, glass bottles.
o Life cycle analyse- extraction of raw material
Product manufacturing
Packaging and distribution
What possible barriers may you be faced with?
o Lack of time
o Lack of money
o Sceptical attitudes
o Organisational culture
o Poor leadership and financial help
Activity 2A
Estimated Time 10 Minutes
Objective To provide you with an opportunity to identify stakeholders relevant to
corporate social responsibility.
Activity What are stakeholders and who are yours?

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Stakeholders are those people who directly or indirectly put interest in the
business to get profit. These stakeholders are-
o Customers
o Employees at all levels of the organisation
o Local community
o Regulation
o Suppliers
o Investor

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Activity 2B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to determine appropriate forms of
engagement for different stakeholder groups and engage and consult
stakeholders to develop corporate social responsibility objectives and policy.
Activity What different methods could you use to engage stakeholders?
o Host meeting either face to face or via video link
o Create a website or add a page to an existing website about your
commitment sustainability and your proposed changes.
o Write letter, e-mails or newsletters to investors, customers, suppliers
and staff to keep them updated
o Get involved with the local community
What are SMART objectives?
o Specific- state exactly what you want to achieve
o Measurable- quantifiable and measurable
o Achievable- realistic in the current market
o Relevant- related to organisation objectives
o Timed- have deadlines for achievements

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What are the general requirements of a policy?
o Consistency
o Assessable
o Enforceable
o Be justified
o Clearly defined issues
o Clearly defined policy goals
o consequences of violation should be clearly defined
Activity 3A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to prepare and distribute clear
documentation regarding rights and responsibilities for corporate social
responsibility.
Activity Why is it important to think about the rights and responsibilities of everyone
involved with your organisation when documenting the rights and
responsibilities for corporate social responsibility?
Rights and responsibilities for corporate social responsibility as there could be
legal and reputational implication. You have to think about the social
responsibilities for everyone who work in your organisation or not when you are
taking any decision.
Human right is the important part of the organisation and it is the social elements
of the economic. Labour demand the fair wages and affect the economics
elements. Human rights means no discrimination which affect the social element
and environment to activities are relevant to human rights such as the rights clean

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water to drink. Some human rights are-
 The rights to liberty and security of the person.
 The rights to freedom of thoughts, conscience and religion.
 The rights to freedom of expression.
 The rights of indigenous people.
How could you structure policy documentation?
The main elements to include (present in a logical order)
 Purpose and context/background
 Definition
 Policy statement
 Procedures that comes with the policy
 Policy body which may include
 Major heading
 Minor heading
 Further paragraphs/clauses
 Best practise guidelines- may include examples, checklists and further
clarification.
What different channels could you use to distribute documentation to ensure
accessibility for all stakeholders?

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 Organisational websites
 Website forum
 Staff newsletter
 Emails
 Training guides
 Customer newsletter/ letter
Activity 3B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to provide for effective learning and
coaching and other change management strategies.
Activity What change management strategies could you employ?
Always remember that your action and decision:-
 Must be in the interest of the company
 We must be justified with all the evidences
 We should do anything with approached by higher authority
Describe the different types of methods and techniques could you use for

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improving the performance of staff and helping them to learn new skills (give
five examples).
 Coaching- coaching helps the learners to use their abilities with better
ways and create a optimum environment.
 External training- in this training learners go outside with their projects
and make assignments on it to know what is going on outside world
and how to gain best opportunities.
 Mentoring- regular make contact with the same or higher level.
 On the job training- in this a higher position or qualification people
higher to give the training to the learners.
 Performance feedback- in which learner makes assignments and a
appoint person mark these assignments and send the feedback to the
learners about their performance.
Activity 3C
Estimated Time 30 Minutes
Objective To provide you with an opportunity to negotiate with relevant stakeholders to
integrate corporate social responsibility into relevant systems, procedures and
processes.
Activity Give an example of how you could build social responsibility into systems,
procedures and processes?

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For example- You may find that noise from your vehicle that you use to transport
good in is distribution people in the community
Process- this has become one of your priorities significant number of complaints
noise loud of the factory by resident close by you. Yu decide to hold a meeting
with the local resident and try to ascertain from local people come up with some
solution.
 Possibilities- change the timing of the transport (limit factory use at
night)
Do not leave engine start when loading
They should use small capacity engine
Relocate the entry of the factory

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Activity 4A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to conduct regular reviews of corporate
social responsibility integration with relevant persons.
Activity What different methods could you use to conduct regular reviews?
 Regular audit and spot checks
 Meeting notes
 Staff incentives
 Complaints, feedback
You will need to analyse the information that you collect to ascertain whether
policies and procedures are being followed. You can do this by looking for
trends in the data. What are trends? Give examples to demonstrate how trends
can be used.
A trend is the context is a pattern or general tendency appearing in the data. For
example you may find that people ate being rewarded for recycling. This suggests
that the recycling procedures and policies are clear and everybody is happy with
them.
 Not printing double-sided
 Printing less paper.

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Activity 4B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to evaluate corporate social responsibility against
organizational goals and expected benefits and identify and recommend
improvements to corporate social responsibility policy and practices.
Activity What is a root cause analysis? Demonstrate how to use one (you may draw a diagram
if this helps you).
Root cause analysis is one of the methods of solving the problems. The factors involved
in the problem sequence are also one of the most important parts of this analysis
situation. The casual factors affect the outcome at the later stage. There are for
different stages of this analysis tool. Investigating an incident is part of this process.
 The first stage is to define and describe the problem. The why’s are to be
defined to know the root of the problem. The primary aim of is to be analysed
in this case.
 Establishing the timeline for the incident and as well as normal situation. To
analyse the final crisis an failure cause of the problem is also comes under the
agenda of this process.
 The next stage is to differentiate between the root cause and casual factor
involved in this process
 This stage consist of transforming the problem prediction

PROBLEM
Equipments Process People
Materials Environment Management
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Figure: Fish bone analysis of diagram of a organisational problem
It is also known as the fishbone diagram. As the diagram is used for root cause analysis,
it is used in many situations and different industries. The whys should be used in this
process to examine the causes of the problem sequence? The sequence of the event
problems and conditions that have been the identified in the times the problems occur.
The casual factors that are identified and is not sufficient to analyse the problems.
There are three kinds of analysis in the process. The failure mode analysis, impact
analysis and Kaizen cost analysis of the companies are done using this. The Pareto chart
is also used in this process.

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Skills and Knowledge Activity
Estimated Time 80 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of the
foundation skills, knowledge evidence and performance evidence.
Activity Complete the following individually and attach your completed work to your
workbook.
The answers to the following questions will enable you to demonstrate your
knowledge of:
 Reading
 Writing
 Oral Communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done
 Outline internal and external sources of information relevant to the
context for CSR
 Outline the potential business benefits of improved CSR practices
 Outline which areas of CSR are relevant to the context and the
organisation's goals and why
 Give examples of socially responsible practices relevant to the enterprise
context and industry
 Give examples of typical barriers to corporate social responsibility
integration and possible solutions
 Explain how to maximise engagement in CSR including strategies or
techniques for:
o change management
o consultation
o generating ideas and options
o communicating information
o addressing barriers and resolving problems
 Outline the key provisions of legislation, covenants, standards and codes
of practice relating to:

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o CSR
o fair trade
o human rights
o Corporate governance.
Answer each question in as much detail as possible, considering your
organisational requirements for each one.
1. Create a presentation to give to peers or stakeholders that:
 Outlines internal and external sources of information relevant to the
context for CSR
 Outlines the potential business benefits of improved CSR practices
 Outlines which areas of CSR are relevant to the context and the
organisation's goals and why
 Gives examples of socially responsible practices relevant to the
enterprise context and industry
 Gives examples of typical barriers to corporate social responsibility
integration and possible solutions
 How you can maximise engagement.
2. Outline the key provisions of legislation, covenants, standards and codes of
practice relating to one of the following:
 CSR
The following rights and legislations are the most important part of the Australian
Companies. The following rights are the basics of the corporate social
responsibility that should be given emphasis. The following also contains the
standard guidance for social responsibility, ISO 26000.
1. The right to liberty and security of the individuals working under the
company
2. Right to standard living (adequate food, water, shelter and clothings)
3. Right to freedom of expression
4. Rights to indigenous people

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5. Contributes to sustainable development and, including health and
welfare of society
6. Takes into account expectations of stakeholders
7. There should be compliance with the
 Fair trade
Fair trade between the nations is governed by the states of OECD. The fair trade of
companies guidelines are treaties signed between the two organisations from two
different countries. ISO 26000 body governs the principles of that. CSR should be
reflected in the regional trade and trade legislations according to the country
should be given emphasis in the matter. The following things should produced by
OECD are to referred in this matter.
 Promoting CSR coherence - the protocols developed under the trade
should be given emphasis in the trade.
Impact Assessments
 Encouraging using impact assessments should be given emphasis as well
as stakeholder’s participation.
 The Impact assessment consists of the process of particular intervention
to provide baseline of the information.
 Steps should be identified to eradicate the potential damage the project
or investments will make in the environment
 The NGOs, Civil society and government bodies should be consulted
 The environmental issues should be considered in the decision making
process.
 Partnerships should be promoted in the trade agreement and sharing of
knowledge should also be promoted
 The settings up the framework can facilitate the dialogues between the
relevant stakeholders
 The training regarding CSR should be provided
 Capacity of the local institutions should be enhanced in the matter.
 Awards and special recognition should be given emphasis to the leaders
as well as mandating the CSR

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Soft power strategies
 The CSR tools in regarding the promotion of CSR should be used like
Global Compact, the OECD guidelines for MNE’s , ISO 26000
 Local, national, regional, international stakeholders should be
consulted to address the challenges
 Funding the research for the challenges faced in the matter and also
investing in the CSR instruments
 Partners should also be supported to address the regional, sectoral,
national to address the divergence among the different initiatives
 The legislative consistency in the trade agreement where harmonising
consistency should be promoted.
 Human rights
The human rights of the employers are the key standards procedures of the
process. This is of utter importance. Thus the key feature Human rights are
 Fair and non discriminatory – this must be the corporations and or
business entity must operate in a equitable opportunity for all their
employees
 The rights must be consultative, participatory and empowering , this will
enable the individuals to conduct a fair business practices and influence
the business less
 Transparent and accountable – this enables the corporate to measure and
report and make it accountable for all the environmental impacts and
activities
 The other norms and frameworks are United Nation Global Impact, OECD
guidelines for multinational Enterprises
 The ILO Tripartite Declaration of Principles Concerning Multinational
Enterprise and social policy
 Permissive and Proscriptive regulation, reporting and disclosure
agreements
 Corporate governance.

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The Organisation for Economic Development builds the foundation of the
Corporate social responsibility for the government of the member nations of the
organisation. The non-binding principle for companies, that includes process and
performance principles for the company are also incorporated in this method..
The minimum standards that should be approached in this process are highlighted
below. This includes the following standards of for corporate governance
 The rights of the shareholders of the corporate entity
 The equitable treatment to the shareholders from the company’s
personnel
 The Role of the shareholders should be outlined
 There should be disclosure and transparency between the company and
its internal and external shareholders
 The responsibility of the boards of director should be outlined depended
on the legal structure of the company.

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Major Activity
Estimated Time 2 Hours
Objective To provide you with an opportunity to demonstrate your knowledge of the
entire unit.
Activity This is a major activity – your instructor will let you know whether you will
complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your
competency of each element:
1. Identify context for corporate social responsibility
2. Engage stakeholders in setting objectives and policy
3. Implement corporate social responsibility policy
4. Monitor and evaluate corporate social responsibility
Create a portfolio of work to give as evidence of the following questions:

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1. Identify the context for corporate social responsibility (CSR) including:
 Legislation, regulation, standard and codes of practice
The corporate entities these days are getting more conscious about the
social responsibility. To maintaining the environmental sustainability the
and being able to contribute to the society are the main context of using
CSR in business. Increasing employment and growth are the main kind of
Corporate Social Responsibility characteristics. Industry group and
financial economic performance should also be considered in this
context.
 Organisational objectives, culture and current policies and practices
The organisational policies, their mission, vision should be integrated
with the current CSR policies. The culture of the organisations also
defines the CSR environment of the company. For example, a mining
company may want to tap in the incidents of labours safety and use
compensation management in that territory. The management functions
should also be integrated with those possibilities. The practices of human
rights and labour policies are also essential for those kinds of companies.
 Emerging approaches and best practice in CSR
The emerging Business conduct is also important for the company. These
emerging practises help companies to increase their good will in society.
1. Shared value creation can be used in this process
2. Responsibilities in the business conduct are known as the
process where stakeholders will be scale up the good practises in
the company.
3. Collaborative decision making process and collective
corporations are known as the emerging trend in this process
4. Diversity in the culture and corporate social responsibility should
be directed at more social sustainability in the company.
5. Informing and consulting is also a common trend in the
company.
 Organisational goals, drivers and expected benefits

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The expected benefits of the company
1. Potential benefits of the companies is to check the out the CSR is
to get to a better brand positioning and recognition
2. A positive reputation of the company is also part of the process
3. Better financial performance which can lead to growth in the
company
4. A better reputation is also clears the path to get better access to
capital
5. Operational cost savings remains the main objective of this
activity
 Opportunities and barriers
There are many opportunities of doing a CSR in the company. The better
reputations, the current brand recognition and better financial
performance opportunity are known as the opportunity of the process.
The barriers in Corporate Social Responsibility or rather the challenges
the companies faced are implementing without a full proof strategies.
The standards should be parallel with the legislative policies of the
company. The macro and microenvironment policies should be read
through to review the policies. There should always be a contingency
plan for implementation procedure.
 Stakeholders
The stakeholders are major part of the CSR policies and should be
considered while taking major decision of the company. The suppliers are
also major stakeholders of the company. The employee staff and
customers are also essential to be involved in creating the corporate
sustainability of the company.
2. Consult and communicate effectively with relevant stakeholder to develop
corporate social responsibility objectives and policy that align to
organisational goals, taking into consideration:
The stakeholders should be engaged in the decision-making process
maintaining the proper outcome of the company and the framework for

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maintain the stakeholder’s practises should also be considered.
Synthesizing their input and involving the result in the strategic co-design
can also be suggested in the policies. Affirming their needs and building
the strategic co-design will help them engage more. Before, finalising the
strategy the partners should be communicated through emails and
messages.
 Human rights practices
Fair and non discriminatory , The rights must be consultative, participatory and
empowering ,Transparent and accountable, Permissive and Proscriptive
regulation, reporting and disclosure agreements.
 Labour practices
The equality and performance standards should be emphasised in the company’s
labour policies. The fair compensation and other issues should be removed too.
According to the OECD performance standards for labour practises, they should
include Equator principles to labour management to increase the practices.
 Environmental practices
The major influence of this is known as to consider the environmental practices to
maintain the environmental sustainability of the society.
 Fair trading practices
ISO 26000 body governs the principles of that. CSR should be reflected in the
regional trade and trade legislations according to the country should be given
emphasis in the matter, labour Impact Assessments, the training regarding CSR
 Community involvement and development practices
Every organisation belongs to a community environment and thus should conform
to that. The community development and indigenous principles should be given
emphasis in order to change the prospective reputation of management.
3. Implement CSR policy including:

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After building the framework of the company’s corporate social
responsibility, implementation process should be outlined.
 T o conduct the implementation process the governance
structure should be changed accordingly. Negotiation with the
stakeholders can help the company in implementing the above
discussed policies. The other things that can be used
 The implementation process also includes surveying the current
situation and business tools for the company to implement.
Managing the change in the company will need three steps to
implement. The unfreezing the of the present situation and then
communicating the new policies and incorporating with boldness
must be given in the process. Then the roles and responsibilities
should be communicated keeping in mind about the CSR
activities.
 In the time of induction process of the employees, this
regulations and standards should be given emphasis to increase
the good will of the company. The community involvement of the
company’s CSR policies must also be invested with attention. The
roles and responsibilities should be free of Bribery and
corruption. If one gets involves in such situation, the
punishments and repercussions should also be communicated in
this process. The stakeholder’s accountability should also be
communicated.
 Customer satisfaction and adherence situation will only enhance
the philanthropic development of the company. The
accountability and transparency the customers and suppliers
relationship should also be checked in this process
 Review and evaluate CSR implementation and performance and
recommend improvements to policy and practices as appropriate.
To recommend the performance improvement in the company’s CSR
policies a survey of the current situation should be conducted. The
survey should be done on the internal as well as the external

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stakeholders. This includes the employees and staff of the company and
suppliers. The external stakeholders should be surveyed in the general
meetings and through online survey method.
To improve the current situation a transparency in the information flow
can be suggested. The information should be confidential and
communicated to the shareholders through a confidential channel .like
online communication or reporting by post.
To monitor and evaluate the company’s CSR policies are being
implemented or not can be done by the survey. Incorporating a survey
feedback system can also be utilised in this method. Getting proper
perspective of the company’s CSR regulations are also used in this
process.