Training for Sales Staff at JB Hi-Fi

Part 1: Scenario
Description of the
organization
JB Hi-Fi was established in 1974 by John Barbuto in the
suburb of Kaley east which is situated in Melbourne. At
present JB Hi-Fi is holding the 7th position as a retailer of
consumer electronics and home appliance (Vella,Johnson &
Hides,2013).
Target audience Sales staff in JB Hi-Fi in Auckland CBD Branch
Main objective The main objective of the training will be to help the staffs
of the company to provide a detailed information on
customer satisfaction and help the employees understand
how it will help in the revenue of the company.
Planning for the delivery A training of 4 days will be conducted for the targeted
audiences.
First day will be used for ice breaking session and briefing
which will be including “Find 10 things in common” in
which in each team employees from different groups in the
workplace will be participating. This will be helping in
creating a healthy environment in the workplace. This will in
turn help in facilitating the different workplace place cultures
to be merged for following the vision and purpose of the
training.
Second day will be used for the instruction of the training
Then the next 6 days will be a detailed description of the

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main purpose of the training.
The last two days will be an implementation of the training.
Content for delivery The training will be conducted in such a way that the
employees will be easily accustomed to it. For making the
training successful a list of the following things will be
followed properly:
 Various needs of the different customers will be
looked upon properly
 Customer satisfaction will kept in mind making it the
highest priority.
 Seminars will be conducted in regular occasions
among the employees.
Enhanced skills After the training will be conducted the employees will know
about:
i. Customer satisfaction
ii. Customer retention
iii. Employee engagement
Technical knowledge When an employee will be rated in the app by the customers,
steps will be taken to ensure that each and every employee
get to know their performance on the job and what else the
company expects from the employee.
Activity Role playing will be inducted in the training where out of
two employees one will be a customer and other will be the

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employee.
Expected outcome The expected outcome of the training will the performance
enhancement of the employee.
Feedback
Part 2: press conference
Internal factors for health and safety of NZ Bus transport
The equipment which are being used at present will be improved and more new safety
protocols will be applied by the company. Different issues which will be brought upon the notice
of the transport company will be dealt with utmost supervision.
External factors for health and safety of NZ Bus transport
The insurance company associated with the NZ Bus transport will be making sure of not
repeating any more mishaps among the driver. Proper steps will be taken by the insurance
company regarding the different steps needed to be followed by the bus transport system for
minimizing these incidents.
Human resource plan to be implemented
For avoiding such future misconducts on the drivers certain plans will be implemented by
the NZ bus transport in the future: