Patient-Centered Healthcare and Organizational Change

The assignment analyzes a patient's (Mr. Taylor) negative experience at a public hospital due to poor service and lack of attention. It examines how organizational attributes like integrity, equality, and patient focus can improve healthcare delivery. The discussion also highlights the importance of patient-family centered care and partnering in care for better patient outcomes.

Running head: THE PATIENT CARE EXPERIENCE AND PARTNERING IN CARE 1
The Patient Care Experience and Partnering In Care
Institution
Student
Date

THE PATIENT CARE EXPERIENCE AND PARTNERING IN CARE 2
The Patient Care Experience and Partnering In Care
Introduction
The world of medicine and health is so diverse and requires total dedication and professionalism
for one to succeed. Health centers are diverse places that receive all categories of patients and
their careful handling matters to them most. Therefore, the combination of proper care for the
patients, emphasis on family centered care for the patients and partnerships in health sector to
give the patients best services would cement the credibility of the patient care in general.
Definition of the Three Concepts
According to (University of Florida Health, 2017) patient care experience refers to professional
learning process of a Physician Assistant (PA), through working and grasping a wide range of
professional healthcare tips in an environment such as community clinics, physician offices,
therapy businesses and physician’s office among others. The activities will gain you exposure in
various varieties of patient problems, their treatment management and diagnoses of various
conditions.
According to the (University of Colorado Hospital (UCH), 2017)Patient-Family Centered Care
(PFCC) is a way of organizing, examining the healthcare that is based on equally beneficial
associations or partnerships amongst the patients, the healthcare stakeholders and the family. It is
a way of creating an understanding that the family plays a vital role in taking care of the patients
of all age groups.
On the other hand, partnering in care refers to the health partnership approach which seeks
mutual respect, trust and equal interactions in terms of expertise as well as power between the
health practitioners, clients/patients and their close families that takes care of them (Melbourne
Health Community Advisory Committee , 2014). The practice involves active participation by

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the consumers and those who take care of the patients in decision making processes and laying
down of plans on how to improve the health care.
The importance of these three concepts to health care delivery and the patient care
experience
The three concepts are very important in health care delivery. Patient care experience equips one
with necessary skills required to handle all that are required in giving the patients the best
services. Partnering on other hand lays down initiatives for improvement of health care.
Partnership could also lead to lowered cost of health care delivery as various organizations and
stakeholders could step in and boost the outlook of the healthcare (Barlow, Roehrich, & Wright,
2013).
For instances, partnering in care aims at involving every party from the clients, the family of the
patients and the health practitioners arriving at the best possible healthcare decisions and
conclusions. Additionally, for one to be a finely tuned health practitioner, or PA, patient
experience is necessary. It exposes the learners to the dynamics of the medical field and different
ways of handling the patients (Taylor, Lizzi, Marx, Chilkatowsky, Trachtenberg, & Ogle, 2013).
It is important to note that, at the centre of all this is the patients. All healthcare practices are
meant for the patients because without them, there is no healthcare.
Provide a justification for using these three concepts to underpin the healthcare delivery
for Mr. Taylor.
In reference to Mr. Taylors Interview, all these three concepts fully apply to his case. At his age,
he is entering into a care-dependent age. His experience of being kept in a waiting room for
several hours without being attended was a sad story. The whole scenario brings patient care
experience into perspective. A health practitioner who went through an effective process of

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patient care experience would understand the true meaning of taking care of the people who need
the care the most (Luxford, Safran, & Delbanco, 2011).
Their exposure to various conditions, environment and situations teaches them on what to do
with the elderly. It is seems some of the modern day professional in the nursing industry may
well be lacking some degree of patient care experience and understanding that the patients
plights lie in their hands as the health professionals. Mr. Taylor’s case epitomizes the
significance of the patient care experience. It shows how important the medical practitioners
ought to go through these rigorous practical activities to gain the much needed skills of handling
the patients such as Mr. Taylor with much care.
Furthermore, patient family centered care is significant for the patients like Mr. Taylor. With his
advanced age, the closeness of his family members working in conjunction with the doctors
would prove very vital for such a delicate patient (INSTITUTE, F. P., & FAMILY-CENTERED,
C. A. R. E., 2012). The patient-family centered care takes into account the significance of
involving the family in the decision making in regards to matters that affect their patients.
The patient-family centered concept is based on the fact that the family plays a very vital role in
taking care of the patients apart from the health practitioners themselves. The involvement of Mr.
Taylor’s family was significant. The collaboration between the family members and the health
professionals ensures smooth communication and clarity on matters that affect the patient,
ensures that there is teamwork between the hospital and the patient’s family, there is integrity
enhanced and above all there is respect.
Relating to issues with the partnering in care; partnership would lead to desired results. When the
stakeholders, the no-governmental organizations, the customers and careers come together to

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partner in unison, it ensures smooth cooperation and development. It acts as some kind of a
bridge that connects the healthcare and the patients.
In return, patients benefit with effective service delivery. Collaborative care for patients with
special conditions is made easier with collaboration. Partnership in care is, therefore, a
significant practice that would greatly help patients such as Mr. Taylor and improve their
experiences after every hospital visit.
Facilitators and Barriers in Mr. Taylor’s Health-care Experience
Mr. Taylor’s experience was mixed a one. While he had a torrid time visiting the hospital
seeking medical attention, he also has a family that cares for him very much. Surrounded by his
wife and his two daughters within town, it was obvious that from the family point of view, Mr.
would get all the necessary attention required.
The barrier to his health experience were the health professionals who had sidelined him for
several hours while he was in pain from kidney stone trying to wait for his chance, while taking
loads of painkillers. He also alleges that the medication he was prescribed was only good enough
to dull the pain for a while, meaning the care was not effective. It shows a very poor level of
concentration or healthcare service delivery rather that he went through at the public hospital, a
situation which left him with a notion that nurses do not really like the elderly people (Vogt,
2011).
Identify and examine the organizational attributes and processes that would promote
organizational change and staff practice toward patient-centered healthcare.
Organizational values such as integrity and excellent service delivery could be effective in when
properly used in the cases of patients like Mr. Taylor. With concentration towards the patients

THE PATIENT CARE EXPERIENCE AND PARTNERING IN CARE 6
with the main aim of giving the excellent customer service as possible, most patients would
receive better health services. Other attributes such as equality would ensure there is no bias and
prioritization of certain patients over the others when it comes to giving excellent health care.
Conclusion
Conclusively, Mr. Taylor’s experience teaches or informs us a lot about health care delivery. It is
important for the nurses to go through a proper process of patient care experience to expose them
to every possible scenario they would encounter later in their profession. Furthermore, the other
two concepts of patient-family centered care and partnering in care are all deemed important for
the well being of the patients as the family plays a significant role in the whole care processes.
Therefore their collaboration would mean well for the patients and health care delivery.

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Bibliography
Barlow, J., Roehrich, J., & Wright, S. . (2013). Europe sees mixed results from public-private
partnerships for building and managing health care facilities and services. Health Affairs,
146-154.
INSTITUTE, F. P., & FAMILY-CENTERED, C. A. R. E. (2012). Patient-and family-centered
care and the pediatrician's role. Pediatrics, 129(2), 394.
Luxford, K., Safran, D. G., & Delbanco, T. (2011). Promoting patient-centered care: a qualitative
study of facilitators and barriers in healthcare organizations with a reputation for
improving the patient experience. International Journal for Quality in Health Care, 510-
515.
Melbourne Health Community Advisory Committee . (2014). Working together to improve your
experience and outcomes. Partnerships in Care , 2-13.
Taylor, A., Lizzi, M., Marx, A., Chilkatowsky, M., Trachtenberg, S. W., & Ogle, S. (2013).
Implementing a care coordination program for children with special healthcare needs:
partnering with families and providers. Journal for Healthcare Quality, 70-77.
University of Colorado Hospital (UCH). (2017). Patient and Family-Centered Care (PFCC).
Retrieved from uchealth: https://www.uchealth.org/give-to-uchealth/patient-family-
centered-care-pfcc/
University of Florida Health. (2017, August 30). Patient Care Experience. Retrieved from UF
School of Physician Assistant Studies College of Medicine:
http://pap.med.ufl.edu/admissions/prerequisites-2/patient-care-experience/
Vogt, D. (2011). Mental health-related beliefs as a barrier to service use for military personnel
and veterans: a review. Psychiatric services, 135-142.

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