Importance of Respectful and Active Partnership with Patients for Holistic Care

Running head: PATIENT EXPERIENCE
Patient experience
Name of the student:
Name of the University:

1PATIENT EXPERIENCE
The position statement for the essay is that respectful and active partnership with patient
is important to satisfy holistic care needs of client and provide positive care experiences. The
essay is based on the case scenario of Mr. William Taylor, a 75 year old client who is reporting
to Natasha Reddy about his experience of fall and his past experience of visiting a health clinic
following kidney stones. He sustained a fall six years ago which has affected his overall
functioning even today. Mr. Taylor’s narrates his overall experience about fall, the consequences
of the injury and the care that he received following the fall incident. The essay will provide a
reflection on the case study scenario using the six stage of the Gibb’s reflection cycle and utilize
the theories related to nursing philosophy of care, nursing standards of care and the partnering
with consumers standards to reflect on his care experience. The Gibb’s reflective cycle supports
people to think systematically about an experience and this is important for nurse as engaging in
regular reflection is important for their professional development (Husebø, O'Regan & Nestel,
2015) The essay will explore two themes of fall and care information of patient (related to my e-
health record).
This section provides an overall description of Mr. Taylor’s case scenario and his overall
care experience. Mr. Taylor reports about his experience of fall which he has sustained six years
ago. He fell down and injured his right shoulder after tripping over a piece of concrete. Instead of
rushing to the public hospital, he preferred visiting the GP who did some x-rays and referred him
to the surgeon. He reported long waiting time in hospital as a major drawback as in the past he
had to wait for 11 hours to get relief. He was in intense pain due to kidney stone. However,
despite this, he had to endure the pain because of priority system. He also reported about his poor
functioning after the fall as he had to be dressed and showered by his wife and he depended on
his wife for driving too. However, the care that he received following GP assignment was

2PATIENT EXPERIENCE
satisfactory for him as he was referred to the best physiotherapist and he was satisfied by the care
received. The main theme of care coming out from the case description is related to fall
experience and falls prevention and e-health record of patient. The main rationale for taking fall
prevention as a theme of focus is that fall was a major event in Mr. Taylor’s life which affected
his functioning. He sustained fall twice. Hence, the fall interventions received would help to
evaluate what factors influence quality of life in patients with fall. In addition, e-health record
has been prioritized because William gave many important suggestions for future nurse while
providing care to elderly client. Nurse can use electronic health record (EHR) to capture unique
care needs of elderly client and engage in active interaction with patient too (Migdal et al.,
2014).
Based on the review of Mr. Taylor’s experience, I feel empowered to provide holistic
care to elderly client, respect their dignity and unique care needs at this stage. This is because
according to the Erikson’s stages of psychosocial development, individuals from the mid 60s to
the end of life come under the integrity vs despair stage. As Mr. Taylor is 75 years old, he comes
under this stage. People at this stage are aware about their unique lifestyles and they feel a sense
of integrity based on their past achievement. However, who are not successful at this stage suffer
from feelings of despair (Malone et al., 2016). Hence, to provide patient-centred care to him, I
will have to seek out information regarding his interest, his challenges and concerns. I feel for
the rights of elderly because of Taylor’s statement regarding how nurses should provide good
care. His statement of ‘She never left my side..’, ‘get past the nonsense..’ sums up his interest
and overall expectation from nursing staffs and the need to treat elderly patient with empathy and
respect. The values and beliefs that made me accept Taylor’s opinion about nursing care is my
personal value of empathy towards elderly people and the presence of professional standards to