Importance of Partnering with Patients in Healthcare: Mr. Taylor Case Study

Running head: MR. TAYLOR CASE STUDY
MR. TAYLOR CASE STUDY
Name of the student:
Name of the university:
Author note:

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MR. TAYLOR CASE STUDY
The essay will focus on the importance of partnering of the healthcare professionals with
the patients and their family members in planning their care. The interview of Mr. William
Taylor would be analyzed in order to develop idea about the quality of the care he received. This
would be done in the form of a reflective framework following the Gibb’s model of reflection.
Importance of collaboration with patients in decision-making, effective communication, proper
nursing governance with right exhibition of values and beliefs, importance of health literacy and
many other aspects would be discussed in the essay. All these aspects ensure effective care
service delivery and high patient satisfaction.
Mr. William Taylor is a 75-year-old man who lives with his wife. He is highly vulnerable
to falls and had experienced several fall episodes associated with cuts, bruises and skin tears. He
also suffers from iron-deficiency and diabetes type-2 disorders. However, he is well educated
and had high health literacy levels. He was aware of most of the medications and even knew why
he was using those medications. However, he was seen to have developed apathy with the
healthcare professionals in the public hospitals. The professionals had not provided quality care
to him and he had gone through huge amount of suffering for pain when he had gone there for
kidney stone removal. He was seen to be very sensitive to the treatment of the professionals. A
surgeon did not treat him properly and he felt disappointed for it. However, he was happy with
the treatment of the physiotherapist, his GP, the other nurses, gastroenterologist and others. He
was seen to feel bad for his father whose foot was amputed even when other options were there.
His suggestions at the end of the interview were helpful for the young nurses as they got good
amount of insight of the expectations that patients have from healthcare professionals.
I was quite shocked about the improper treatment the patient received at the public
hospital. Moreover, the insensitive comments made by the surgeon made me upset as I could

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MR. TAYLOR CASE STUDY
understand how much the comments would have affected his dignity and self-esteem. However,
the knowledge he had gathered about the medication regime and the dedication by which he was
compliant with regime made me feel overwhelmed. It helped me to understand that if the patients
are able to develop heath literacy and now when they are having the medications, they tend to get
more dedicated in maintaining their health. I felt that the interview, which he gave with the
registered nurses, was immensely helpful for me to understand some of the most important non-
pharmacological aspect of care. I realized that only ensuring high evidence based clinical care is
not sufficient. Providing a person-centered care and ensuring effective participation of the patient
in decision making have positive outcomes on the patient’s health (Zaga, Leggat & Hill, 2018).
Every healthcare professionals need to ensure that they harbor proper values and beliefs
that would guide them to provide person-centered care to the patients that provides high level of
patient satisfaction. One of the most important nursing values that I believe was completely
absent both in the incident of the public hospital and with the surgeon was empathy and
compassion. These two are non-verbal communication skills by which nurses need to empathize
with the situation of the patient and show genuine feelings of concern for the patient. This helps
in trust development and better compliance of the patient with treatment (Farmer et al., 2018).
Another important value that I also feel important is developing accountability and integrity. I
should be responsible about the decisions I make and interventions that I carry. The father of
the patient had to suffer his entire life due to the wrong interventions and decisions taken by the
then doctor. Respecting patients, being non-judgmental about their literacy skills, making them
effective partners in decision-making, showing compassion and empathy to the needs and
requirements of the patient and many others – are some of the nursing principles and values that
are needed to be maintained (Trevena et al., 2017). These would provide a beautiful and soothing