Project Program Delivery System: Queensland Health Payroll Project 2022

Running head: QHP
Project Program Delivery System: Queensland Health Payroll Project
Name of Student
Name of University
Author Note

1
QHP
Table of Contents
Introduction..........................................................................................................................2
1. Main Issues with QHP Project.........................................................................................2
2. Failures with Early Implementation of QHP...................................................................3
3. Reasons of Cost Overrun and Schedule Delays..............................................................4
4. Early Delivery Method for QHP Project.........................................................................4
5. Changes in Recent Project Delivery................................................................................5
6. Recommendations as a Project Manager.........................................................................6
Conclusion...........................................................................................................................7
References............................................................................................................................8

2
QHP
Introduction
Queensland Health had decided to upgrade its obsolete payroll system and provided the
contract of the same to IBM. The project was complex and IBM had previously not handled any
project of such a large size. Several issues crept into the project right from the start leading to the
project experiencing scope creep, cost overrun and incontrollable delays (Thite and Sandhu
2014). This is the main reason why this project is considered to be a typical case of failure. The
report categorizes the key issues and the causes of catastrophe of the Queensland Health Payroll
(QHP) project. The early implementation of this project failed due to several reasons, which are
highlighted in the study. The report provides recommendations which could have eliminated the
chances of project failure.
1. Main Issues with QHP Project
The catastrophe of the QHP project is mainly because of presence of several management
issues within the team and with the process of project execution. The main issues with this
project are indicated as follows-
Rush to Scope: The QHP project undertaken by IBM was quite complex. Yet IBM spent
only two months on identification of the scope of the project (Eden and Sedera 2014.). This rush
to scope resulted in incorrect scope identification leading to project failure. The incorrect scope
identification resulted in occurrence of scope creep.
Stakeholders’ Issues: Right from the start of the project, stakeholders’ issues were
observed in the project. There were too many stakeholders involved with the project and all the
stakeholders had different expectations and therefore, management of the stakeholders’
expectations became a significant issue.