Enhancing Organisational Performance through People and Employee Well-being: A Case Study of BUNI Travel

This report discusses the tools and techniques that can enhance organisational performance and the role of employee well-being in improving motivation and performance through a case study of BUNI Travel, a local travel agent. It also includes a PESTLE analysis for the company. The report covers topics such as performance appraisals, 360-degree feedback, key performance indicators, personal development plans, and reward and recognition programs. It also highlights the importance of employee well-being in enhancing motivation and performance, and discusses factors such as loyalty, competition, worker engagement, work environment, and personal connection. The report concludes by emphasizing the need for BUNI Travel to adopt new technologies and legal regulations to remain competitive in the market.

People and Performance
Business Management
Case study: BUNI Travel

Table of Contents
INTRODUCTION...........................................................................................................................1
What tools and techniques will assist to enhance organisational performance?.............................1
The role of employee well-being in improving motivation and performance.................................2
CONCLUSION................................................................................................................................4
REFERENCES ...............................................................................................................................5
Appendix .........................................................................................................................................6
A PESTLE analysis for BUNI Travel..............................................................................................6

INTRODUCTION
The for giving the description of techniques and procedure there is a term known as
people performance which can make sure worker puts firm value into application and working
to the best of their capability. The people administration is set of applications which bound end
to end-to-end procedure of talent addition, maintain and grow up while offering regular aid to
business and instruction to worker of an organisation. There is a tool like performance
management which assist manager in analysation and guiding of worker working. It makes a
culture where persons perform with their best capabilities and excellent qualities of work is
generated with higher effectiveness and efficiency (Agwu, 2018). This report is on the basis of
the case study BUNI Travel, it is a local travel agent situated in the Bolton. It is small workers
which works with conventional workforce department and desire to achieve improvement in its
firm performance. This report will keep techniques and tools for developing the firm
performance, and the worker's role well being in increment of performance and motivation.
Furthermore it also includes PESTLE evaluation of a firm (Brondoni, 2018).
What tools and techniques will assist to enhance organisational performance?
In the current firm the performance management acts an important role by which
performance of individual and organisation is assisted and improved. In order to bring success in
organisation, the firm take use of performance management tools and software for analysing the
improvement of the firm. In case of BUNI Travel there are following techniques and tools which
can assist in enhancing the organisation performance:
 Performance Appraisals- performance appraisals is a management tools which assist in
adding sole's goals with the firm common aims by using it in appropriate way. For
achieving the right output, workers have to look after that proposal process is with fair
and honesty and both side communication take place. In case of BUNI Travels the
proposals will assist in recognising people performance that fulfil the criteria or not. This
is not taken appropriately it decrease the confidence and there can be decrease in the
performance capability of firm (Donthu, Kumar, and Pattnaik, 2020).
 360-degree feedback- This is basically having dealing with workers evaluation and
analysation which can be either external or internal. This tool give detail analysation on
the performance to one and all sole of firm on the basis of persons view through which
1

they have working. The person includes are managers, clients, colleagues, customers
supervisors and more. In case to BUNI Travel, the impactful use of this techniques assist
in simplifying analysation process and views of many persons are considered and also
used for worker development and training (Klun, and Trkman, 2018).
 Key performance indicators (KP1s)- This is an ideal performance management
instrument which provides various ways for evaluating performance in order to meet the
firm objectives and aims. It also analyse how well firm, projects, units, and sole worker
are performing in case to BUNI travel. The KPIs is types of HR software. This also
provides some profits to BUNI travel in taking better choice for the firm.
 Personal development plan (PDP)- PDP scheme is developed on the wants, awareness
and needs of actions that assist in development of sole and firm. This is an efficiently and
expertly mapped action plan. By the help of PDP plan BUNI travel will assist in
recognising the various kinds of development and training which is required. To gained
this types of requirement action map is made and helps the sole in making out the paths
for achieving the goal and his growth. In the firm curiosity is build performance of sole in
enhanced (Liu, 2020).
 Reward and recognition programs- in the firm it is all time seen that excellent
performance is rewarded and applauded. The workers became demoralised when they
sense that their performance and hard work go unrewarded and unrecognised. This type
of condition makes them diverge from the overall performances of firm. In the case of
BUNNI travels there must be recognition program and reward function which is a
necessary part of all performance management system. It is also think about as a source
of distributing incentives and financial rewards as like as increments and bonuses
(Urwick, 2018).
The role of employee well-being in improving motivation and performance
As a satisfied and healthy workers contributes highly in firm performance so, in the firm
worker well being is important. The well being of workers covers total standards of worker
performing at work and experience which also includes power of emotional, physical , financial
and health. The working site environment is well-being of environment which assist, cheer, and
aid worker to apply a healthy habits or behaviours. The worker's well being enhances morale of
group, company loyalty, worker's work ability and productivity of firm. The worker well-being is
2

manner of worker work, workplace and the expectations, which affecting the entire happiness
and health. For the firm worker are large forte that generate total income by giving their efforts
for the firm (Palmaccio, Dicuonzo, and Belyaeva, 2020). In firm the employee should be fulfilled
their desire and being happy by valuing their efforts and firm is need to achieve their basic needs.
There are the following role of employee well-being in enhancing performance and motivation:-
 Loyalty of the employees with respect to the firm- The firm gives benefits to worker
related to health which is liked by him. The workers finds healthy working culture in firm
and also finds finds a large applaud in related to their work which make very easy for the
worker to maintain the quality of lifestyles. The worker being sincere towards their work
and the company. In the case of BUNI travels, it has workers which are faithful towards
their organisation and their work through which they gain some upper-hand of having
cheer up, motivation and another benefits which give them motivation for their work and
move for enhancement in performance (Pettinger, 2020).
 Create competition- The inspiration tools occur from human behaviour and
psychological. The workers of BUNNI travels are powerful for achieving the upper-hand
from their contenders. The firm takes help from the inspiration and high performance of
their employee which assist in decreasing the price estimates in reply of benefits of health
of workers (Sreih, Lussier, and Sonfield, 2019).
 Develop the amount of worker engagement- The worker which is more satisfied in the
firm are more engaged in work culture. In the case of BUNI travels the employees are
attached emotionally to their goals, aims of the firm and desire to complete the target and
rhythmic productivity for firm. The workers who are engaged in their works,
communicate openly, easily and positively with supervisor and others together with this
several times takes part in firm programs (Rendtorff, 2019).
 Work environment- The inspiration in workers is enhance with the cooperation as it
meet the criteria required for relatedness. The arrangement of working culture for
inspiring cooperation not only shares in worker health but also move toward the greater
productivity and efficiency. The impactful working culture in firm motivate to creativity
and innovation. In the case of BUNI travel the impactful work culture move towards to
inspire the workers by giving clear instructions what is figured of them. The types of
working area inspires new techniques of working (Sharma, and Soederberg, 2020).
3

 Personal connection- The increment of a meaningful and healthy relationship, provide
their contribution to social health. The colleagues feels connected which enhances the
happiness of workers, decreasing the stress and enhancing the engagement of workers
and their loyalty toward the firm. The inspired workers seem encouraged and function
well that increase their work performance of firm in related to BUNI travel (Robichau,
and Wang, 2018).
CONCLUSION
By the above discussion it has been concluded that people management can closely affect
the performance of firm. In the firm numbers of techniques and tools are accepted which assist in
enhancing the performance firm. For accomplishment of performance the strategy of applaud
and identification and appraisal for performance will be larger upper hand for the BUNI travels
that show its impacts on worker behaviour and inspired them for doing well. In addition, the
worker health translates to firm performance as worker satisfaction and fulfilment is related
directly to the output of the firm, they lay into the world. The work performance of a firm
motivates organisation capability to explore and live ambitious. The people management gives
motivation, training, and day to day management of workers. In addition, the PESTLE evaluation
is completed for BUNI travel which required to consider various elements which operating its
features in market. For worker safety it has to follows some legal rules. The firm is also need to
accept latest techniques to be competitive in the current market.
4

REFERENCES
Books and Journals
Agwu, M.E., 2018. Analysis of the impact of strategic management on the business performance
of SMEs in Nigeria. Academy of Strategic Management Journal, 17(1), pp.1-20.
Brondoni, S.M., 2018. Competitive Business Management and Global Competition. An
Introduction. In Competitive Business Management (pp. 21-42). Routledge.
Donthu, N., Kumar, S. and Pattnaik, D., 2020. Forty-five years of journal of business research: a
bibliometric analysis. Journal of Business Research, 109, pp.1-14.
Klun, M. and Trkman, P., 2018. Business process management–at the crossroads. Business
Process Management Journal.
Liu, S., 2020. Knowledge management: an interdisciplinary approach for business decisions.
Kogan Page Publishers.
Palmaccio, M., Dicuonzo, G. and Belyaeva, Z.S., 2021. The internet of things and corporate
business models: A systematic literature review. Journal of Business Research, 131,
pp.610-618.
Pettinger, R., 2020. Introduction to management. Bloomsbury Publishing.
Rendtorff, J.D., 2019. Sustainable development goals and progressive business models for
economic transformation. Local Economy, 34(6), pp.510-524.
Robichau, R.W. and Wang, L., 2018. Marketization strategies and the influence of business on
the management of child welfare agencies. Human Service Organizations: Management,
Leadership & Governance, 42(2), pp.146-165.
Sharma, S. and Soederberg, S., 2020. Redesigning the business of development: the case of the
World Economic Forum and global risk management. Review of International Political
Economy, 27(4), pp.828-854.
Sreih, J.F., Lussier, R.N. and Sonfield, M.C., 2019. Differences in management styles, levels of
profitability, and performance across generations, and the development of the family
business success model. Journal of Organizational Change Management.
Urwick, L., 2018. Public administration and business management. In Democracy, Bureaucracy,
And The Study Of Administration (pp. 77-86). Routledge.
5

Appendix
A PESTLE analysis for BUNI Travel
It is a template that merchant use for evaluating and and analysing elements of macro-
culture which have effects on firm. There are the following elements include in context to BUNI
travel:
 Political element- it is associated with the government actions and policies negotiate in
finance which involves tax policy, tariffs and trade restrictions. The political stability and
conditions is necessary for evaluating the image of objectives in domains that can
fascinate the visitors. The exact rules are evolved by the countries with enhancing the
attack of terrorist which may be dare for BUNI travel in time ahead. The increment of
fear during travelling guide to reduce in travelling demand in most of the regions of the
world.
 Economic factor- some features of economy is examine through this element which
made up of inflation, unemployment, exchange rates and many more. While inaugurating
purposeful and impartial cost anatomy for the service user, BUNI travel may mess with
many problems with the deviation in world currency exchange rate. The price for
travelling by air can enhance with rising price of natural resources like fuel of air
transport so, influencing normal pricing of air travel. The increment of firm is guided by
the higher investable income and affecting the lifestyle of service user.
 Social factor- It is collaborated with demographic and cultural swings of consumer and
society behaviour is resolved by social polices which include element of carriers attitudes
health consciousness, age distributions and so on. In the upcoming days, there are more
demanding customer behaviour in terms of destinations,customized offers and prices.
There can be more significance on freedom rather than holidays because of tight time
table of people. It is essential to BUNI travel for analysing new paths in order to fulfil
customer needs and desire.
 Technology factor- It is associated with the invention that increase automation,
technological incentives, R&D activities and so on. The speed of deals has enhanced with
involving of new techniques as well as decrease price. This means BUNI travel is needed
to accept new and latest version of technologies regularly in its business plan . Accepting
6

of new techniques will assist BUNI travels in making value for consumer and retain their
competitive nature in future.
 Legal factor- This concern to appropriate force which describe what business is needed
to do or not. It contains relationship among government and firm that examines factors of
firm regulation, intellectual property, legal laws and so on. Governments are in process of
creating some regulations and legislation in order to protect the rights of customer. The
travel firm have been fully responsible for their service user.
 Environmental factor- this is regarding with ecological firm effects that includes
climate change, temperature, weather change and so on. The changing nature of
environments ca create very difficulties in controlling those elements is related with
environment. The environmental tragedy in those place which is future destination for
tourist can show its impact on BUNI travels sales which leads to decreasing the net
income of travels.
7