People and Performance: Job Description, Recruitment Strategy and Staff Development Plan

This report discusses the job description, person specification, recruitment strategy and staff development plan for the role of Business Travel Consultant at BUNI Travel. It outlines the roles and responsibilities, required skills and working conditions for the job, as well as the recruitment strategies and staff development activities that will be implemented by the company.

PEOPLE AND
PERFORMANCE
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Job description and person specification.....................................................................................3
Job advert.....................................................................................................................................5
Recruitment strategy....................................................................................................................6
Staff development plan................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
People Performance Management (PPM) is the approach of managing people in the
organization through which the company can met the outcomes and achieve their potential.
Managing the people in an organization is not about controlling people whereas this is the
approach of developing the skills and competencies of employees through which they can
perform up to their best abilities and meet the expectations of employees. Performance
management is the approach that support managers in monitoring and evaluating employee work
and performance (Bradley, 2019). Performance management is the approach of maintaining
employee performance through which organizational efficiency can be enhanced and this also
help companies in meeting their targets and generating higher revenues. This helps in creating a
work environment that leads to high quality work and also enhances the efficiency of
organization. This report will outline the job description and person specification. The project
will reflect a job advertisement through which the company will be promoting their vacant job
position. The study will be defining recruitment strategy and staff development plan that will be
followed by the travel company.
TASK
Job description and person specification
Job description
Job description (JD) is a written blueprint which describes the general task which needs
to be performed by candidates through which they can meet the organizational targets. Job
description is the approach of outlining the roles, responsibilities and duties that need to be met
by the candidate for selected job profile. The major components that are involved in a job
description are- job title, purpose, duties, roles, responsibilities, required qualifications and work
experience and outlines the working conditions that will be offered to the selected candidate
(Kayikci and et.al, 2020). The purpose of job description is to outline essential job functions,
skills, knowledge and abilities which will lead to performance of employees within the
organisation.
A job description for business travel consultant is addressed beneath:
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JOB DESCRIPTION
Job position- Business Travel Consultant
Job brief- We are looking for Travel consultant who will be responsible for promoting and
booking travelling arrangements for clients of the travelling agency. The job profile will be
focusing on meeting customer demands and satisfaction through which they can create and
expand their customer base and maximize business profitability.
Roles and responsibilities-
 To research about various destinations and modes of transportation in brief where they
must gather information about the price, customs, weather conditions and more
concerning factors.
 To organize travel from beginning to end.
 To offer pertinent information and make use of travelling materials.
 To create and update electronic records of customers.
 To gain more insight to tourism trends and make use of promotional techniques for
attracting customers and maximizing business presence in the marketplace.
Requirements and skills-
 Prior experience as travel consultant
 Good knowledge of travelling software
 Strong communication skills and good command on English
 Ability to handle conflicts/ crises easily
Working conditions-
 Should be comfortable in remote working jobs
 Must be able to devote in full time job
Person specification
Person specification is the document which defines the personal attributes that describes
personal attributes and ensuring in attracting suitable candidates who are competent enough to
meet the roles and responsibilities of organization (Mak and Zhao, 2020). This is a document
which is given along with job description and this document is used to describe qualification,
skills, experience, knowledge and other attributes through which a candidate must possess to
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perform the job duties. In simple terms, person specification is used to define and reflect the
personal attributes that are desired in a competent candidate. In case of BUNI Travel, a person
specification for Business Travel Consultant is attached beneath:
PERSON SPECIFICATION
Significant skills:
 Costs, customs, weather, and evaluations of various locations and modes of
transportation should all be taken into account.
 Analyse the needs and interests of the customers and provide suitable vacation packages
or services.
 Organize tours from start to finish, including ticket and hotel purchases, as well as car
rentals.
 Passengers should be provided with relevant travel and vacation information and
resources (guides, maps, event programmes etc)
Required skills:
 Deposits and outstanding sums must be repaid.
 Use advertising methods and promotional resources to sell itinerary vacation packages.
 Handle unforeseen problems and complaints, as well as assessing if you are eligible for
a refund.
 Attend workshops to learn about the most recent tourism trends.
 Keep track of your customers' information in an electronic format.
 Keep in touch with influential individuals.
 Financial statements and documents should be retained.
 Achieve the sales and profit targets
Job advert
Job advertisement is the approach of announcing and informing people about a certain job
position which is vacant in an organisation (Olaisen and Revang, 2018). Job advertisement is
written in engaging tone which can gather attention of applicants from the announcement for a
vacant certain role in company. In order to make an effective job advertisement, the companies
must focus on using accurate job title, share clear job description where all the duties and
responsibilities are listed out. The organisation must also share all necessary information which
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can be helpful in encouraging potential and all desirable applicants to apply for the vacant
position in the company (Para-González, Jiménez-Jiménez and Martínez-Lorente, 2021). While
talking about BUNI travel, a job advertisement for the job role of Business Travel Consultant is
portrayed below:
We are hiring!!!
Organization- BUNI Travel
Job position- Business Travel Consultant
We are looking for a skilled and knowledgeable candidate who can join the organization at the
post of Business Travel Consultant who can manage all activities of the travel agency and can
handle customer queries.
Roles and responsibilities:
 To plan a trip from start to finish.
 To provide useful information and to make use of travel materials.
 To establish and maintain computerised customer records.
 To obtain a better understanding of tourist trends and to employ promotional strategies
to attract clients and increase business visibility in the industry.
Perks and benefits:
 The desirable candidate can get salary from £22,000- £25,000 annually.
 The candidate will be offered annual tour packages from the organization.
 The candidate will be covered under medical and heat insurance from the company.
Contact us at:
All interested candidates are required to get in touch with the company by connecting with us
via our website.
Recruitment strategy
Recruitment strategy is a clear layout which defines what roles the company will be
recruiting for and what will be the selection process. The whole recruitment strategy must be
aligned with objectives of organisation as well as companies which implement and communicate
all strategies regularly and form innovative tactics that can enhance the organisational
performance and create a dynamic and stronger workforce. In case of BUNI travel, the
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recruitment strategies and tactics which will be followed by the travel agency are discussed
below:
 Use of social media- In case of BUNI travel, the company will make use of social media
platforms such as-Instagram, Meta and other media channels through which they will be
posting information about the vacant job role in the company with engaging and
attractive content that can catch attention of users.
 Employee referral- In relation to BUNI travel, the travel agency will be focusing on
employee referral equally through which they can encourage their employees to refer
competent candidates who can be a part of organisation and enhance the effectiveness of
company (Veronese and et.al, 2019). Such strategies will be helpful in creating stronger
interpersonal relationship in organisation where more effective recruitment strategies can
be performed.
Staff development plan
Employee development is the process of developing skills, knowledge and competencies of
people in the organisation which allow in improving effectiveness and efficiency as an individual
and as an organisation as whole. The approaches of development will be monitored and reviewed
that help companies in meeting their performance standards and criteria through which they can
differentiate their brand in the industry. Some of the staff development strategies which will be
opted by BUNI travel are:
 On-the-job training- This medium of staff development will provide employees training
and development opportunities while working in the organisation where they can also
self-analyse and evaluate their performance (Pliner and et.al, 2021). The purpose of
offering on the job training as a staff development activity is to develop employee skills
and train them through which we can meet the required criteria of the roles and
responsibilities that must be fulfilled by them.
 360-degree performance review- This is another approach of staff development where
employees share their feedback related to performance by which future improvement
strategies can be planned for the development. This cross-section approach of
development offers reviews from colleagues, subordinates and superiors that helps in
identifying skill development opportunities based on those feedbacks.
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CONCLUSION
From detailed analysis of report, it can be evaluated that people are the main element of
organisation who can also be considered as the pillars of business success. Managing people in
organisation is essential as the human capital of an organisation supports in bringing required
change, strengthening competitive position of company and ensuring business success. There are
various recruitment strategies through which an organisation can attract talent from where the
diversified talent pool and select the most desirable candidate who can be an asset for the
organisation.
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REFERENCES
Books and journals
Bradley, K. ed., 2019. Human Resource Management: People and Performance. Routledge.
Kayikci, Y and et.al., 2020. Food supply chain in the era of Industry 4.0: Blockchain technology
implementation opportunities and impediments from the perspective of people, process,
performance, and technology. Production Planning & Control. pp.1-21.
Mak, G. and Zhao, L., 2020. A systematic review: the application of virtual reality on the skill-
specific performance in people with ASD. Interactive Learning Environments. pp.1-14.
Olaisen, J. and Revang, O., 2018. Exploring the performance of tacit knowledge: How to make
ordinary people deliver extraordinary results in teams. International Journal of
Information Management. 43. pp.295-304.
Para-González, L., Jiménez-Jiménez, D. and Martínez-Lorente, A. R., 2021. The link between
people and performance under the EFQM excellence model umbrella. Total Quality
Management & Business Excellence. 32(3-4). pp.410-430.
Pliner, E. M and et.al., 2021. Individual factors that influence task performance on a stepladder
in older people. Safety science. 136. p.105152.
Veronese, N and et.al., 2019. Effect of nutritional supplementations on physical performance and
muscle strength parameters in older people: a systematic review and meta-
analysis. Ageing research reviews. 51. pp.48-54.
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