SWOT Analysis: SME Lending at Doha Bank 9
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Added on 2020-12-23
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REPORT FORMATTING TABLE OF CONTENTS ACKNOWLEDGEMENTS vi EXECUTIVE SUMMARY CHAPTER 1 1 INTRODUCTION 1 1.1 Background 1 1.2 Project 2 1.3 Significance of the study 3 1.4 Methodology 3 1.5 Limitation 4 1.6 Chapter Framework 5 CHAPTER 2 6 PROBLEM IDENTIFICATION 6 2.1 Introduction 6 2.2 Organization Profile 6 2.3 Organizational Analysis: SME Lending at Doha Bank 9 2.3.1 SWOT Analysis: SME Lending at Doha Bank 9 2.3.1.1 Strengths 10 2.3.1.2 Weakness
SWOT Analysis: SME Lending at Doha Bank 9
Added on 2020-12-23
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REPORTFORMATTING
TABLE OF CONTENTSACKNOWLEDGEMENTS......................................................................................................viEXECUTIVE SUMMARY.....................................................................................................viiCHAPTER 1..............................................................................................................................1INTRODUCTION.....................................................................................................................11.1 Background......................................................................................................................11.2 Project..............................................................................................................................21.3 Significance of the study..................................................................................................31.4 Methodology....................................................................................................................31.5 Limitation.........................................................................................................................41.6 Chapter Framework..........................................................................................................5CHAPTER 2..............................................................................................................................6PROBLEM IDENTIFICATION...............................................................................................62.1 Introduction......................................................................................................................62.2 Organization Profile.........................................................................................................62.3 Organizational Analysis: SME Section at Doha Bank.....................................................92.3.1 SWOT Analysis: SME Lending at Doha Bank...........................................................92.3.1.1 Strengths...............................................................................................................102.3.1.2 Weaknesses...........................................................................................................112.3.1.3 Opportunities........................................................................................................122.3.1.4 Threats..................................................................................................................132.3.1.5 Conclusion of SWOT Analysis..............................................................................132.4 Problem Identification....................................................................................................142.5 Problem Description......................................................................................................152.6 Summary........................................................................................................................20i
CHAPTER 3............................................................................................................................21THEORETICAL FRAMEWORK FOR DIAGNOSIS...........................................................213.1 Introduction....................................................................................................................213.2 Theoretical background to the problem.........................................................................213.2.1 Policy and Procedures............................................................................................243.2.2 Employee Productivity............................................................................................253.2.3 Time Management...................................................................................................253.3 Framework of the study.................................................................................................263.4 Description of the Techniques.......................................................................................273.4.1. Cause and Effect analysis.......................................................................................273.4.2. Time and motion study...........................................................................................273.5 Summary........................................................................................................................28CHAPTER 4............................................................................................................................29THE PROJECT........................................................................................................................294.1 Introduction....................................................................................................................294.2 Project Objectives..........................................................................................................294.2.1 The Prime Objective................................................................................................294.2.2 Sub Objectives.............................................................................................................304.3 The Project; Project Components..................................................................................304.3.1 Component 1: Current situation analysis...............................................................314.3.1.1 Cause and effects analysis....................................................................................324.3.1.2 Kipling’s Method..................................................................................................344.3.2 Project component 2: Policy and Procedures........................................................354.3.2.1 Solution and Development: Revise of Policy & Procedures................................374.3.3 Project component 3: Employee productivity.........................................................41ii
4.3.3.1 Solution and Development: Employee Productivity...........................................414.3.4 Project component 4 : Time Management..............................................................424.3.4.1 Solution and Developments: Time Management..................................................434.4 Resource Allocation.......................................................................................................444.5 Cost Estimates and Cost Benefits..................................................................................454.6 Project output and outcomes..........................................................................................464.7 Project plan....................................................................................................................474.7 Summary........................................................................................................................47CHAPTER 5............................................................................................................................48DISCUSSION OF IDENTIFIED COMPONENTS................................................................485.1 Introduction....................................................................................................................485.2 Discussion of identified components.............................................................................485.2.1 Project Component 1: Current Situation Analysis..................................................495.2.2 Project Component 2: Policy & Procedures...........................................................495.2.3 Project Component 3: Employee Productivity........................................................505.2.4 Project Component 4: Time Management...............................................................505.3 Recommendations..........................................................................................................51REFERENCES........................................................................................................................53iii
LIST OF TABLESTABLE 2. 1: FINANCIAL HIGHLIGHTS...............................................................................7TABLE 2. 2: RATIO ANALYSIS............................................................................................8TABLE 2. 3 SWOT ANALYSIS..............................................................................................9TABLE 2. 4 APPLICATION PROCESSING.........................................................................16TABLE 2. 5 DB KEY PERFORMANCE AREAS.................................................................17TABLE 2. 6 NUMBER OF COMPLAINTS...........................................................................18TABLE 2. 7 SME COMPLAINTS AND IMPACT................................................................19PYTABLE 4. 1 PROJECT COMPONENTS AND TECHNIQUES............................................30TABLE 4. 2 CURRENT SITUATION ANALYSIS TOOLS.................................................32TABLE 4. 3: KIPLING’S METHOD......................................................................................34TABLE 4. 4: LOAN PROCESS- WORKFLOW CHART.....................................................37TABLE 4. 5: POLICY AND PROCEDURE AMENDMENTS.............................................37TABLE 4. 6: TURNAROUND TIME VS LOAN PROCESS STAGES................................42TABLE 4. 7: TIME AND MOTION STUDY LOAN PROCESS WORKFLOW..................43TABLE 4. 8: RESOURCE ALLOCATION OF PROJECT....................................................44TABLE 4. 9: COST ESTIMATES..........................................................................................45TABLE 4. 10: COST BENEFITS...........................................................................................46TABLE 4. 11: PROJECT OUTPUT /OUTCOMES................................................................46TABLE 4. 12: PROJECT TIME PLANNERS........................................................................47iv
LIST OF FIGURESYFIGURE 2. 1: SME COMPLAINTS.........................................................................................aYFIGURE 3. 1: STUDY FRAMEWORK.................................................................................27FIGURE 4. 1: ISHIKAWA DIAGRAM – CAUSE AND EFFECTS.....................................33FIGURE 4. 2: 5WHY’S...........................................................................................................36FIGURE 4. 3: SME PROGRAM LENDING MODEL...........................................................40FIGURE 4. 4: PROJECT TEAM STRUCTURE....................................................................44v
ACKNOWLEDGEMENTSI would sincerely thank my mentor for providing me immense support and guidance whilecarrying out the research. I would also like to express my gratitude towards colleagues,friends and family members who assisted me at every step of this report. With the help oftheir guidance and support, I was able to accomplish the dissertation. I would also be greatlythankful to my team members for the assistance provided by them in collection of data andits subsequent analysis. vi
EXECUTIVE SUMMARYThis report has enlightened a vital role of SME’s in innovation with context to the bankingindustry of Qatar. It has hereby taken the Doha banks into consideration and has been carriedout in 5 significant sections. The foremost section has provided an overview of this reportwith another section called problem identification that is meant to entail the actual issuesrelated to innovation in the SME’s of banking industry. For this purpose, various theoreticalmodels and frameworks have been used to analyze the current state of the market in terms ofinvention and productivity from it. This has been followed by a theoretical framework fordiagnosis in the third section and the final project in the next section. Lastly, a discussion ofthe acquired outcomes has been done at the end of the report. vii
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