Performance Development Review Report for Z Hotel Victoria

This report presents a performance development review conducted for a housekeeping supervisor at the Z Hotel Victoria. The review covers key areas of responsibility, including reporting maintenance items, handling guest concerns, and adhering to safety regulations. The employee's performance is evaluated across various competencies, such as taking responsibility, customer focus, problem-solving, teamwork, and communication skills. The report provides a detailed analysis of the employee's strengths and areas for improvement, along with a growth and development plan outlining specific goals and strategies for enhancement. The review also includes performance goals and expectations for the next review period, emphasizing the importance of training, customer service, profitability, and employee retention. Overall, the report aims to assess and improve the employee's performance and contribute to the hotel's operational success.

Performance
Development Review
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Performance Review
Name ___________ Date of Review
Job Title Hotel_________________________________
Date Appointed to this Position___
Manager’s Name and Title_______________________________________________________________
Performance Ratings:
Outstanding – Consistently far exceeds expectations.
Above Expectations - Consistently meets and frequently exceeds expectations.
Meets Expectations - Consistently meets and occasionally exceeds expectations.
Below Expectations - Occasionally fails to meet expectations.
Needs Improvement - Frequently fails to meet expectations.
Section 1—Major Areas of Responsibility
Major Areas of Responsibility/Goals—These typically relate to the major activities that the employee performs
on the job and/or the goals that have been discussed and established by the manager (use the Job Description here).
This is also an opportunity to describe noteworthy accomplishments. (Note: the job description should be reviewed
and updated, if necessary, as part of the Performance Review process.)
Primary Performance
Expectations:
Responsibilities/Goals
Please pick out areas of
responsibility from Job Description
Notes/Comments on Achievements &
Areas for Improvement
Outstanding Above
Expectations
Meets Expectations
Below Expectations
Needs Improvement
To report necessary
maintenance items
Being a housekeeping supervisor in the Z
Hotel Victoria I have successfully maintained
the items and prepared a systematic report on
daily basis. I have reviewed the activities and
function regarding the housekeeping on daily
basis and prepared a systematic report so as I
can analyze the performance regularly.
However, o required to improve my technical
skill so as I can prepare the reported in the
computer and other equipment. By help f this
technique, I can prepare report in the fastest
manner.
Needs
improvement
Handle Guest concerns and
react quickly, logging and
notifying the proper areas
I have effective communication and
interaction skill through which I can handle
the guest queries and complains in more fast
and frequent manner. However, I required
improving my presentation skill and body
language.
Meets
Expectations
Follow all safety and security I have effectively followed all regulation and Needs Improvement
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regarding legislation and
policies
norms regarding the safety and security of
customers as well as employees at workplace.
I required to motivate subordinate and other
workers to follow all regulation and policies
which have developed regarding safety
concern. I have to take strict action so as every
one follow these policies.
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Section 2—Performance Competencies (Skills and Behaviours)
Manager rates employee across these standard competency areas; providing additional comments and
notes as is appropriate. Additional skills and behaviours may be added if appropriate.
Competency Area
Notes/Comments on Competency
Areas and Suggestions for
Improvement
Outstanding
Above
Expectations
Meets
Expectations
Below
Expectations
Needs
Improvement
(Rate yourself
below)
Guideline
Taking Responsibility:
Completes duties in a
thorough, accurate, and
timely manner that achieves
expected outcomes; shows
concern for the goals and
needs of the hotel and others
that depend on customer
service and/or
industriousness; handles
multiple responsibilities in an
effective manner; uses work
time productively.
I have fulfilled all assigned
roles and responsibility
regarding to the housekeeping
within Z Hotel Victoria. I have
analyzed that I have effective
time management skill which
helps me in managing my all task
in more effective manner.
Outstanding Write a few
lines of how
you take
responsibility
Customer Focus: Is
dedicated to meeting the
expectations and
requirements of internal and
external customers; acts with
customers in mind;
establishes and maintains
effective relationships with
customers and gains their
trust and respect; goes above
and beyond to anticipate
customer needs and responds
accordingly.
I have effectively handled the
quarries and complaints of
customers. By use of
communication and interaction
skill I have successfully meet the
expectation of customer and
understand their demand.
Expectatio
ns
Meets
Write how you
feel about your
customer
service skills
Problem Solving/Creativity:
Identifies and analyses
problems; formulates
alternative solutions; takes or
recommends appropriate
actions; follows up to ensure
problems are resolved.
I have effective decision making
skill through which I have solved
all issue and problem which arise
at daily basis. I have solved the
conflict among two employees
by conducting their team
meeting.
Expectatio
ns
Meets
Write about
your solutions
and problem
solving skills
Collaboration/Teamwork:
Uses diplomacy and tact to
maintain harmonious and
effective work relationships
I have effective collaboration and
team working skill through
which I have encouraged team
member and addressed the
Outstandin
g
Describe your
teamwork
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with colleagues; adapts to
changing priorities and
demands; shares information
and resources with others to
promote positive and
collaborative work
relationships; supports
diversity initiatives by
demonstrating respect for all
individuals.
determined goal at workplace.
By collectively work I have meet
the target of business
Communication/
Interpersonal Skills: Is able
to effectively communicate
and to influence others in
order to meet organizational
goals; shares information
openly; relates well to all
kinds of people; is able to
speak well and write
effectively.
With help of communication
skill I have influenced customer
and convey all information to co
workers and subordinates.
Outstanding Describe your
communication
and
interpersonal
skills
Section 3—OVERALL ASSESSMENT
Summary Comments (please make use of this space to summarise the
last 12 months):
Being a housekeeping manager in the Z Hotel Victoria I have fulfill
all assigned responsibility in more effective way. From last 12 month
within the Z Hotel Victoria I have learnt various new skill, knowledge
and idea about the hospitality sector and its services. I have improved
my personality and professionalism in these months.
Overall Rating:
___ Outstanding
___ Above Expectations
___ Meets Expectations
___ Below Expectations
___ Needs Improvement
Employee Signature Date
I have read this PDR and it has been discussed with me. I understand that signing this PDR does not necessarily
mean that I agree with all of the information in it.
Comments (optional):
Manager’s Signature ______ Date
Section 4—Growth and Development Plan
To be completed by the employee: Describe two or three of your top strengths and one or two development
needs. Provide this to your manager for discussion and review.
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Strengths:
I have effective time management skill, communication skill,
interaction skill and decision making skill. These all ability helps me
in performing in more effective manner.
Growth/Development
Opportunities:
I have opportunity to work at international level .Furthermore, I have
opportunity to attend the international personality development class
and workshop regarding hospitality sector.
What will the employee
do? (This can be as
simple as reading a
book, observing
someone who does it
well, asking for
feedback on a behaviour
that you’re trying to
change, etc.)
Employees will collectively work at workplace so as determined
objective can address in specific time period.
What can the manager
do to support this?
Manager can motivate and encourage employees so as they can
address the objective of business unit within specific time.
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Section 5—Performance Goals & Expectations (for next review period)
Name: ____ Review Period Start Date: _
Job Title: Manager’s Name: __________________________
Goals for Next Review Period (To be completed by the employee and then discussed and agreed
upon with the manager). Identify three to five goals to be accomplished during the next review period by thinking
of the major activities related to your job. At the end of the review period, rate how well these goals were achieved.
Keep in mind that during the review period, goals and evaluation criteria may be revised, added, or deleted in order to
best meet changing organisational needs. This form should be helpful in completing next year’s performance review.
Please write down which goals you would like to achieve by your next PDR
SMART Goal (Specific, Measurable, Attainable,
Realistic, Timely) How we know it was achieved
Improve the productivity and performance of business
every year
By organize training and
development program for
employees, Hotel can improve the
performance of business as well as
employees
Enhance the rate of customers
By deliver high quality and
different services to customer hotel
can more attract customers and
meet their expectation.
Increase profitability by 25% every year
Company will use service quality
standard and effective approaches
of operation management for
increase the quality of services
through which customer will
attract and profitability of business
will also enhance.
Reduce employees turn over every year
Manager will provide monetary and
non monetary rewards to its
employees os as they can motivate
and retain within the business unit
for long time.
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