Performance Improvement and Management in Health and Social Care

Performance
improvement and
management in health
and social care

Contents
Contents...........................................................................................................................................2
TASK 1:...........................................................................................................................................3
Introduction......................................................................................................................................3
Strategic Planning model.............................................................................................................3
Recommendation.............................................................................................................................7
Conclusion.......................................................................................................................................7
TASK 2:...........................................................................................................................................8
Part A...........................................................................................................................................8
Part B...........................................................................................................................................9
TASK 3:.........................................................................................................................................12
Introduction....................................................................................................................................12
Discuss the benefits and challenges...........................................................................................12
Compare the tools......................................................................................................................14
Conclusion.....................................................................................................................................15
REFERENCES..............................................................................................................................16
Appendices....................................................................................................................................17
Appendix 1: SWOT analysis in the healthcare industry............................................................17

TASK 1:
Introduction
The process that is designed to help an organisation in order to ensure consistency with the
critical aspects of its environment is referred to as strategic planning (O'Donohue and Torugsa,
2016). Every company will benefit from this process because it provides them with the resources
they need to succeed. Furthermore, it promotes future-oriented thinking that is beneficial to the
business. This study would look at a business called "BMW Luxury Care Home" that wanted to
spend money in running a nursing home in London, and they needed to go through a few models of
strategic planning to do so, and this study will look at those models. Furthermore, the research will
demonstrate how tactics can be used in healthcare to achieve the goal and slogan of the homecare
sector. In this research field, a few drawbacks and advantages, as well as the reasons for selecting a
particular model, will be addressed effectively.
Strategic Planning model
There are a number of different strategic planning models that are very crucial in prospective to
the goals and objectives that have to be attained by the organisation in the long term. The
company's goal is to provide luxury healthcare services for a longer period of time. So, out of all
the various types of strategic models, the most widely used model, which is used by the majority of
businesses before embarking on a project, is the SWOT study, which stands for Strength,
Weakness, Opportunity, and Danger.[Referred to appendix 1].
This model aids a company in comprehending its external problems and challenges, as well
as recognising its strengths. As a result, a more detailed version will be addressed in the section
below-
Strength– Strengths are aspects that the company performs very well or in a way that sets it
apart from its rivals. Consider the advantages your company has over competitors. This may
include employee encouragement, access to specific products, or a robust collection of
manufacturing processes. The company "BMW Luxury Care Home" must list its resources and
skills in terms of strength, which must be done in light of competitive advantages. As they
intend to build luxurious nursing homes, this organisation has the power of creative services,
and as a result, they have cost advantages and the capabilities to stand out as a perfect
healthcare centre. They also have a regional advantage due to their superior position, which
may help them stand out from the competition. Another advantage that the company has is its

reputation, as it is one of the largest business firms in the United Kingdom (De Harlez and
Malagueno, 2016).
Weakness – Your organization's weaknesses, like its strengths, are intrinsic attributes, so
concentrate on your personnel, resources, processes, and procedures. Consider what you could
do better and what activities you can stop. A few items must be taken care of by the
organisation in order to effectively achieve the business objective, one of which is campaign
planning. Many business organisations face this flaw when attempting to market their products
or services to their target audience. Technological considerations are a roadblock that can
stymie their plans for healthcare homes (stratadecision.com, 2020).
Opportunities – Opportunities typically come from circumstances outside of the
organisation, and they necessitate a foresight into what might occur in the future. They can
emerge as a result of changes in the market you serve or the technology you employ. The ability
to recognise and capitalise on opportunities will make a significant difference in your
company's ability to succeed and lead in your industry. There is no dominant competition in the
location where the company wants to develop its healthcare service, which can help them make
their business market more effective. In addition, the new business segment will provide them
with the opportunity to increase their profits in a cost-effective manner. The majority of people
in London suffer from health problems, so providing a luxury home care service will assist the
people as well as the business in achieving success.
Threats – Threats include something that may have a detrimental impact on your company
from the outside, such as supply chain issues, market changes, or a recruitment shortage.
Anticipating threats and taking action against them is critical before you become a victim and
your development stagnates. Competitor innovation in services will result in a negative
outcome for the business. Obtaining qualified personnel to manage healthcare is another critical
problem that the organisation will face. Furthermore, economic shifts and successful reforms, as
well as resource issues, can pose a challenge to the organisation.
Now we'll talk about another model, the ABCDE model, which stands for Assessment,
Baseline, Components, Deliver, and Down to precise and Evaluate.