Performance Management Activity: Shada Case Study 2022

Running Head: PERFORMANCE MANAGEMENT ACTIVITY: SHADA
Performance Management Activity: Shada
Name of the Student:
Name of the University:
Author Note:

PERFORMANCE MANAGEMENT ACTIVITY: SHADA1
Executive Summary
The study provides a clear idea about the performance management activity of the company Shada
who are a hospitality company. The study focuses on performance management activity, role of
line manager in performance review process, performance measurement, development of
capabilities, performance level and rewards and recognition. On the other hand, the study also
focuses on trust, enthusiasm and commitment towards the system. Lastly, the study provides ideas
of line manager, major findings, current approach, recommendation and how to transfer new
knowledge and skill which will automatically help the organization to earn profit in the near future.

PERFORMANCE MANAGEMENT ACTIVITY: SHADA2
Performance Management Cycle
There are main three stages in the performance management cycle is based on are: planning;
execution and closure (Cardy and Leonard 2014). As per the chosen hospitality company Shada,
the three stages that need to be performed to achieve the goals along with that competing with the
other hospitality organization.
In the planning stage, the company has to undergo outlining different plans namely,
project; resources; quality; risk as well as financial along with that procurement; communication
and acceptance. Also the company need to make a contract with the suppliers. In this stage, there
are few parameters which need to take into account namely developing a case for the business,
undertaking the study of feasibility, establishing charter for the project, appointing team who will
execute the project as well as setting up an office for the project along with reviewing the
performance phases.
In the monitoring stage, the company need to build deliverable along with that monitoring
as well as controlling the plans. This is a crucial stage which will help them to know whether they
have succeeded in their planning to achieve their target or not. The monitoring can be done in
different ways namely by following the feedback, asking customers about their experience,
monitoring the points collected by the employees as well as housekeeping.
Lastly, in the reviewing stage, the closure of the performance is made along with the review
meeting of the performance completed. As per the review, the award is given to the employees
which will motivate them to continue the services they are providing and also help them to improve
it. The appraisal is given to the employee with the highest points in all total. The appraisal can be of
different form namely, in terms of money or in terms of post in the organization.
Reference: Cardy, R. and Leonard, B., 2014. Performance Management: Concepts, Skills and
Exercises: Concepts, Skills and Exercises. Routledge.

PERFORMANCE MANAGEMENT ACTIVITY: SHADA3
Role of Line Manager in Performance Review Process
According to Truss et al. (2013), the performance review process consists of several
components which the line manager of the company has to look after and they are as follows:
orientation; providing training and development; feedbacks regarding the performance and annual
appraisal of the employee. The line manager has to look after for each and every employees from
their joining day till their annual appraisal.
The appraisal of the employee is dependent on the review which is being made by the
manager. As they are responsible for the evaluation of the employees’ performance with the help of
the feedbacks they are receiving from the customer end. In case of Shada, being a hospitality
company it is essential for the line manager to evaluate the feedback regarding the services they are
providing to the customer. These is done so that the employees’ can get appraisal if that employee
is eligible for it. So, the involvement of line manager is very much crucial in this case as it may
help the employee to get appraisal/promotion as per the review of the manager to the higher
authority. There are other work which is done by the higher authority so the responsibility is given
to the line manager for reviewing the performance of the employees.
Reference: Truss, C., Shantz, A., Soane, E., Alfes, K. and Delbridge, R., 2013. Employee
engagement, organisational performance and individual well-being: exploring the evidence,
developing the theory.
Measures of Performance
According to McDavid, Huse and Hawthorn (2018), the measures of performance is a
process which helps in evaluating the performance of an individual, organization, group and system
by collection of data, analysing the data and evaluating the data in regards to the performance.
There are different ways in which the performance can be measured internally or externally,
individually or can be measured as a whole.