Managing and Developing People in the Hospitality Industry

Developing and
Managing People in
Hospitality Industry
(Assessment 2 : Staff
Development and
Employee
Engagement)

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Critical analysis of the approaches to the function of performance management within a hotel
business...................................................................................................................................1
Action plans required for delivering learning programmes for the employees within an
organisation............................................................................................................................3
Factors that affects the employee engagement and staff development within a hotel business
................................................................................................................................................4
Different leadership traits and styles that may be opted in a hotel business..........................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Staff development can be explained at the process of obtaining better performance of the
employees through various performance enhancement tools and activities (Allen, 2021).
Employee engagement can be explained as the level of concentration of employees towards their
work where the employees tend to work willingly and enhance their abilities to achieve
organisational goals. It is said that people are the true assets of an organisation, their overall
performance and engagement towards their work is very necessary to achieve the goals
effectively and efficiently. The Le Meridian hotel is an international branch of hotels,
headquartered in London, UK, and it was established in the year 1972. This essay will be
describing various approaches to performance management of the employees as a part of human
resource development within a hotel business. Also, it will demonstrate different actions that are
required for identifying, planning, preparing, delivering and evaluating the learning needs of the
employees within the Le Meridian hotel. Further, the knowledge and understanding of the
aspects that influence the behaviour of employees and their engagement within the hotel will be
explained in this report. In the end, the essay will be providing a complete explanation of
different leadership traits and styles that can be adopted by the leaders in this hotel business.
MAIN BODY
Critical analysis of the approaches to the function of performance management within a hotel
business
Performance management can be explained as the process of evaluating, measuring,
analyzing, developing and revaluing the overall performance of employees and their efforts to
achieve the goals of the organization (Busse and Regenberg, 2019). Performance management is
mainly an activity of discovering the gaps within the functionality of employees and aligning
their goals with organizational goals to improve the consistency of their efforts at the workplace.
Hospitality business is majorly affected by the human relation and the quality of services that are
provided to the customers, therefore performance management is required in order to enhance
the ability of employees to work better and give best services to the customers.
Mainly the performance of employees determines the level of consumer satisfaction in Le
Meridien hotel, which is crucial for maintaining and enhancing customer experience and
1

business efficiency. The performance management of this hotel includes measurement, analysis,
interpretation, development and management of the process or activities performed by
employees (Chin and et. al., 2019). It helps to improve the overall performance of individuals,
departments and teams that work consistently with the organization. The activities of Le
Meridien hotel are many and the performance appraisal of each member is very difficult if it is
done constantly. Therefore, a formal systematic approach of performance management is
conducted annually or on the midterm basis with four major purposes.
The main purpose is formal systematic performance management includes creation of
awareness among the employees regarding their current performance as per the rating criteria of
performance appraisal and the discoveries that are identified by the managers regarding
employees performance. Another purpose is to discover the best employees to raise their merits
within the organization; also the purpose is to identify the inefficient employees to make them
efficient. The last purpose is to identify the best suitable candidates who deserve promotion of
their job role in order to appreciate the work of employees (Howell, 2018). The performance
review helps to focus on the past performance of employees in order to enhance their future
performance by overriding mistakes and solving their problems.
The Le Meridien hotel uses various methods, techniques and tools in order to enhance the
performance of their employees working within the organization. It also utilizes key performance
indicators (KPI) that help the organization to understand the current skill level of the employees
and make significant changes to improve their performance. KPI helps to understand the overall
ability of employees and support them to enhance their skills, abilities and knowledge by
efficient training and development.
The use of performance appraisal is also significant because it could help to identify the
skill gaps among the deviated employees and provide them adequate learning in order to align
along the goals of the organization. It helps in motivating and influencing the work of employees
by providing adequate rewards or punishment so they work efficiently and effectively (Islam and
et. al., 2021). This could also help the organization to improve overall collaborative working of
the seniors, staff members, teams and employees.
2