Qualifications and Skills Required for the Role of Waiter or Waitress in the International Hotel Industry

Business Skills for the
International Hotel
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Qualifications and skills required for the role of waiter or waitress......................................1
Duties and responsibilities expected from the waiters and waitresses...................................1
Qualifications and specifications............................................................................................2
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3

INTRODUCTION
The report will be describing about the specifications, qualifications and requirements
needed role of waiter or waitress in a restaurant business. The following report will be describing
about the role of waiter and waitress in the Le Meridian Hotel which was established in the year
1972 and was headquartered at Maryland, United States.
MAIN BODY
Qualifications and skills required for the role of waiter or waitress
The waiter and waitresses are needed to perform certain activities like providing better
services to the customers, taking orders, welcoming guests, serving food, constantly clearing the
empty plates etc. They are responsible for creating a soothing environment for the people
entering in the restaurant to raise the overall image of restaurant and increase customer
experience (Davidson, 2018). The waiter/waitresses are expected to perform their best skills to
enhance quality experience of the customers. The waiter and waitresses are expected to perform
certain activities within the restaurant which are as follows:
Understand and learn about the cuisines, beverages and dishes offered by the restaurant to its
customers to elaborate it to the customers.
Manage their time and activities so that their performance can be enhanced and maximum
output is achieved.
Perform the activities of hospitality business and culinary services and expose their best
performance to attract maximum customers.
Duties and responsibilities expected from the waiters and waitresses
 Welcome the guest by creating warmth and showing their respective seating place.
 Providing High quality services and taking orders from the customers waiting by the table.
 Elaborating about the available cuisine, dishes and beverages available for the customers
(George, 2021).
 Taking orders from the tables and conveying the chefs on time so that needs can be prepared
effectively.
1