Performance Management: Evaluating and Improving Organizational Performance

Performance
management

Table of Contents
Table of Contents.............................................................................................................................1
INTRODUCTION...........................................................................................................................2
MAIN BODY..................................................................................................................................2
CONCLUSION................................................................................................................................5
REFERENCE..................................................................................................................................6
1

INTRODUCTION
Performance management is wider term in organisation which means a company can increase its
productivity and profitability by managing all activities. Performance management is a method
of ensuring that the collection of operations and outcomes achieves the goals of an enterprise in
an optimal and productive manner. Risk management may concentrate on an organization's
results, a team, an individual or the procedures in place to handle particular tasks. If a
organisation is having good performance then it can get high competitive advantages. This report
is based on case study of NI that is National Instrument company, providing supplies of
instrument and managing the performance (Berger, Harbring and Sliwka, 2013). The main aim
of company is to reduce the errors and perform their activities efficiently.
The case study is about conflicts in building supply NI that reduces organisation
performance continuously. Such report is based on performance measurement model that helps
to measure the performance of employees and run their business continuously. This report
included understand the difference between task performance and organizational citizenship
behaviour, competencies and their use, evaluation methods of performance appraisal, importance
of feedback and improvement in performance management etc. that helps to manage the
performance.
MAIN BODY
Performance measuring model that involves different ways and solution
In this report management of NI needs to evaluate Yard workers who are supplying the
products and services. The performance of employees are getting order of products, ware
housing, transportation, supplying, handling complaints, accuracy, flexibility, attitude, customer
interaction etc. To measure the performance different ways are used by NI management that are:
Understand the difference between task performance and organizational citizenship behaviour
This organisation is facing the problem in supplying the products due to which task performance
of organisation has reduced. Organisation citizenship behaviour means occurrence where the
workers are working together, which can be on a routine basis or as a result of a specialized or
temporary task. According to Buckingham and Goodall, (2015) it is the process where
number of employees are working collectively and attain the business goals. In given case,
workers are divided in to yard 3 in which the first yard workers are working since 19 years,
2