Self-Learning and Development in Hospitality

This assignment delves into the crucial role of self-learning in professional growth within the hospitality industry. It highlights key areas such as personal and professional skill development, effective communication, coordination, and leadership styles. The importance of time management for organizational effectiveness and team success is also emphasized.

Personal and Professional
Development

Table of Contents
Introduction.................................................................................................................................................3
Task 1...........................................................................................................................................................5
Lo1 Understand how self-managed learning can enhance lifelong development.......................................5
P1.1 Evaluation of Approaches for self-managed learning......................................................................5
P.1.2 Ways in which lifelong learning in personal and professional contexts could encourage..............6
P.1.3 Benefits of self-managed learning to the individual as well as for the organization ......................9
TASK 2........................................................................................................................................................11
Lo2: Be able to take responsibility for own personal and professional development...............................11
P.2.1 Own current skills and competencies against professional standards and organizational
adjectives...............................................................................................................................................11
P.2.2 Own development needs and activities required to meet them..................................................13
P.2.3 Development opportunities to meet current as well as needs in the future ...............................16
P.2.4 Personal and professional development plan based on identified needs.....................................17
TASK 3........................................................................................................................................................24
LO3 Be ready to implement and continually review own personal and development plan......................24
P.3.1 Process and activities which are required to implement the development plan..........................24
P .3.2 Document Development Activities as Plan..................................................................................25
P.3.3 Own Learning against Original Aims and Objectives Set in the Development Plan.......................26
P.3.4 Develop plans based on feedbacks...............................................................................................28
TASK 4........................................................................................................................................................31
LO4 be able to Demonstrate Acquired Interpersonal and Transferable Skills...........................................31
Introduction.......................................................................................................................................31
P.4.1 Select solution to work base problem...........................................................................................31
P.4.2 Communicate in a variety of styles and appropriate manner at various levels............................33
P.4.3 Effective Time Management Strategies........................................................................................34
Conclusion.................................................................................................................................................36
BIBLIOGRAPHY...........................................................................................................................................37
Appendix....................................................................................................................................................38
Presentation..........................................................................................................................................38

Introduction
Own development of an individual is to be called as personal and professional development. In
the development plan an individual to achieve his/her target sets a development plan. For
understanding the procedure of personal and development we have to understand that an
individual can developed him or her with the help of self-learning activity. The approaches
related to self-learning that an individual be able to maintain or develop his/her profession skills
as well as the personal skills.
We will set the targets for the future to get well familiar with personal and professional
development and to see whether it’s actually help an individual development and also about the
various aspects with the help of which an individual can develop his/her skills whether its
personal or professional. We would also get help regarding that is there any transferable skills
which would help the individual to develop the personal and professional life at an individual
level. We would also see the problems which are faced by an individual in the development of
his or her personal as well as professional skills. It also helps in understanding about the role
which is played by the time management in the development of personal and professional skills.
Task 1
Lo1 Understand how self-managed learning can enhance lifelong development
P1.1 Evaluation of Approaches for self-managed learning
With the help of self-management an individual can develop his or her personal as well as
professional skills; it’s no need to get extra classes from the personal trainer for the development
of personal and professional skills. As there are lots of approaches with the help of which a

person can develop his/her professional and personal skills, some of the approaches are as
follows:
Setting future Goals:
The most common approach is the setting of future goals as it is very important for an individual
to understand what he/she have to do in the future after setting the goals for the future an
individual can do work in an efficient manner to achieve those goals and it will also help in
developing an individual’s personal as well as professional skills. Whenever a person sets a goal
motivation factor should be there to achieve that goal. Future goals has to be very clear in the
mind and also a action plan shoulf be effective on the perticular aim. (Dunlosky & Kornell,
2011)
Seminars and conferences:
For the development of personal and professional skills there are seminars and conferences are
held in which the persons can learn various things which would help them in the development of
their skills. There are lots of seminars and conferences held in the context of the development of
an individual at personal as well as professional level. Seminars and conferences help the
persons about various ways through which an individual can develop their professional as well as
the personal skills. In seminar so many types of activities are there to improve the persnality ,
way of talking, behavioural techniques and sense of humour. So many speakers are there to
motivate you, to enhace your knowledge and to make a hope in you. Seminars and conferences
are specially organised for these kind of purpose. (Bourner & Boud, 2010)
Personal Strategies:
The person would have to make some strategies regarding the development of the personal as
well as the professional skills which he/she would have to follow in the daily routine as well as
in the strict manner in which it is included starting of morning, habit of reading newspaper on
daily basis, food that have to eat in the breakfast. There must be an effective plan for the
development of the skills and has to be followed in the strict way to develop the professional and

personal skills. Plan should have the elements which are used in daily routine like way of talking
with youngsters, with seniors, with juniors. The body language is also so important factor in the
development plan for personality improvement.
Internet: It is the most common method used for enhancing the skills of an individual as it
provides knowledge and information on various fields and one can learn properly by browsing
about the topic for getting the understanding on the same. People could have knowledge on any
topic by surfing on internet and this knowledge can be shared among the co-workers for
spreading the knowledge among all. There also some issue with the internet, people got
distracted from their goal just because of social media like facebook, twitter and other. So It is
essential to be careful about all these things.
Social networks: Social networks are the best effective method to interact with each other in the
present business world. It helps in interacting with the people working at different geographical
locations and in different departments and the knowledge and learning can be shared with each
other. For example the facebook users can interact with each other and can share there issue and
genaral things. So many people have improved their by accessing on social networks, as they
keeps talking with others online and have learned a lot things from them.
Research: Research can be done to gain knowledge about various topics which are helpful in
bringing the effectiveness in the work of organisations and also help in developing and
individual personally and professionally. The method of researching about any subject or any
entity is so fruitful to develop the skills and knowledge. The research on any specific topic can
be done on web or by a walking process. It improves the understanding to the environment and
also increase the stability in work.
Conclusion
Self-managed learning helps in providing better experience to people and it further helps in the
personal and professional development of an individual which also helps the business indirectly
as experienced people can provide their experience in completing the tasks which brings
efficiency.

P.1.2 Ways in which lifelong learning in personal and professional contexts could
encourage
As we know that the learning is the processes which will never end means it is keep on going, it
is a continuous process so persons keep on trying to learn new things. As there are lots of things
which are new to every individual as no one is perfect so the process of learning is keep on
going. (Bjork & Boud, 2012).For learning in the context of personal as well as professional the
persons has to do certain things such as:
SWOT Analysis
STRENGTH
A person must know about his or her strengths
that what are the main strength of the persons
and continue with their strengths. He should
know about the inner potential on which he can
work with his stuffs.
WEAKNESS
The persons must also have the knowledge
about their weakness and make some goals to
remove those weaknesses. There should be a
plan to overcome to those weaknesses and alter
the limitations.
OPPORTUNITY
The persons must have to choose their
opportunities which are available for them and
must choose that opportunity which provides
benefit for the development. It does not matter
that opportunity is smal or big. In every
situation person should be in the ready state.
THREAT
The persons must also check their threats
which become barrier in the process of
development and make strategies to overcome
those barriers. Hurdles are everywhere but to
cut out them a persson should have the
required skills and knowledge.
The SWOT analysis must be done by the person on regular basis as it helps in development of
the personal and professional skills of the persons. (Leeman, 2013)

Continuous professional development: It means the personal and professional growth of an
individual by learning continuously from the experiences and the events that take place during
the course of time. Continuous development can be adopted by an individual, a team or by the
organization as a whole. Continuous learning means that the situations are not same always and
with change in time and situations, an individual learns new skills and knowledge which helps in
adapting to various new situations and solving new problems in the organization. It also helps an
individual to adapt to the changed policies and procedures, to the new culture and innovation
with new technologies. This continuous learning will not only provide benefits to the learner but
also to the organization. Continuous professional development increses the adaptability as in
each situation, a person or an organisation should be there to learn and execute their work with
compeleteness.
Leadership: Effective leadership is an important part of the lifelong learning in the organization.
It helps an individual to learn that how people from different backgrounds and level can be
brought together to achieve a common objective. It also makes a person learn that how he could
influence people to make them work for the common goals of an individual and of organization.
For example in an organisation people are working on different different designations but all the
employees do work for a single company and for a single objective that company wants to
achieve.
Good relationships: The companies are nowadays not limited to local operations but to the
global operations which requires good relationships among different employees and
organisations which is also possible through good level of communication among people. This
not only maintains good relationships but also helps in performing the basic task in management
like planning, organisation, controlling and managing people and operations. For this,
communication skills should be taught to people in the organisation for long lasting development
and learning of new skills and knowledge. Maintaining a good realtionship by an organisation
internally and externally, in both ways it should be remarkable. Employees should be satisfied
by the policies of company and also the client should be satisfied after getting a better service.
Motivation: Motivation brings satisfaction among the employees from the job and they began to
learn for lifelong while performing in the jobs so that they can develop themselves personally

and professionally. For this, the employees should get motivation to work and develop
themselves which will increase and enhance the efficiency of the employees and they will be
more productive for the business. Each organisation have to arrange some activities for the
refreshment of the empoyees. The employees should have the friendly environment in the
organisation that they can work with no hasitation.
Apprenticeship: apprenticeship is the system in which the new joiners and employees are
trained during the course of their jobs. This helps in setting up the knowledge and skills in the
employees and makes them capable to achieve the objectives of the organisation. It prepares the
students for the lifelong learning in the organisations. The students or new employees learn the
strategies, skills and problem solving methods through this process of learning. A training
program should be in the organisation to ensure the trainees to work with their abilities. Learning
activities must have the basic idea about the job description. The deep knowledge about
organisation can be useful for the employees.
Self-Reflective Learning
It is the process which helps the persons in continuous learning in an effective way and with the
help of this person learns new things which are necessary for the personal as well as for the
professional development. (Bruijn & Graves, 2014). The person can learn more things from his
pasts as it helps in knowing about the mistakes which was done in the past and it helps not to
follow those mistakes in future and keep on working on those mistakes so that in the future those
mistakes will become assets for the person. When person learn from his/ her experience it will
fixed in the mind of the persons and it was not easy to forget those things in the future.
Analysing the own background to make an idea about what is the best qualities in you, and how
you can show those qualities in your work. Councelling is the way by which the person can see
self reflection. To learn something it is so important to deal with your own limitations.

P.1.3 Benefits of self-managed learning to the individual as well as for the organization
Self-managed learning is the approach which is helpful for the students to learn skills and
knowledge which helps in the personal and professional development of an individual and also
beneficial for the organisation.
Knowledge enhancement:
This is the first benefit of the self-managed learning for the person it helps the persons to get new
knowledge which helps in development of the skills. As we familiar with the word knowledge
that it is the key for making success in the field of skills, skills are the things which are needed in
every organization as it will helps the organization to grow in the field of the market. Knowledge
of the stream on that a person works should be compelete. To maintain the better skills,
knowledge should be very clear about all the component and it is so beneficial.
Presentation skill:
With the help of self-managed learning the persons are become capable of present things in a
better way. As this learning increase the confidence in the person to present him as professional
in the organization as well as in a better way in the personal life. These skills make the person
effective to give a presentation in the organization in an effective way. It plays a vital role in the
development of the presentation skill of the persons (Bruhn, 2014). The organisation is
benefitted by the development of presentation skills because the ideas and innovative concepts
introduced by the employees help the organisation in improving their methods of working and to
present their ideas in a better way which increases the demand of goods or services of the
business or organisation. The proper body language and creative thinking is so important for a
succesful presentation.
Communication skill:
This self-managed skill helps the persons to have communication in a better way within the
organization as well as in the personal life. As to survive in today’s era the communication skills
are very important, it helps in knowing the person in a better way. In today’s scenario we see that
each and every organization is focuses on the communication of the person. A communication

skill plays a vital role in the life of each and every person. It benefits the organisation by
developing good channels of communication where ay information and knowledge passes easily
which helps in creating health environment at the workplace and it also reduce the time taken in
the completion of activities thereby improving the productivity of the organisation. The word
selection and the pronouns will be better after the self managed learning. In each work space the
communication skills are so essential.
Confidence:
As it is as factor when we know new things it helps in building the confidence of the persons and
with the help of effective learning we build confidence we would not be hide because of shy. As
we have the knowledge and while we learn new things it would also focuses on our development
of our skills. With learning new things there would be increment in the confidence level of the
persons. (Collin & Hammond, 2011). It also benefits the organization as the confident employees
bring efficiency to the activities of the organization. Confident employees are productive and are
ready to take up any challenge in the organization. Self manage learning could be beneficial in
the context of confidence if the person will try to do things by his own skills. Taking an initiative
is a big thing to develop the confidence in yourself.
Development of team work skills: Self-managed learning helps in developing the teamwork
and the skills to work in a team together so that the aims and goals of the individual and
organisation can be achieved. It develops the spirit of team work in the employees which helps
in improving the work of the organisation as a whole. The work is to be divided into different
segments and each segments is to be alloted to the person who is capable to do such task. Team
work would be better after the self managed leaning program.

TASK 2
Lo2: Be able to take responsibility for own personal and professional development
P.2.1 Own current skills and competencies against professional standards and
organizational adjectives.
Important skills and competencies are to be discussed for maintaining the professional standards
and objectives in the organisation. The following are the skills and competencies I own:
Self-Appraisal
It has been observed in the organization about the skills that required for the professionalism
after that self-appraisal is being done to achieve the target; self-appraisal is being done on the
basis of some qualities on which the appraisal is being done. So I have done myself appraisal as
per the organization means the requirement which are needed in the organization and I rate
myself on the behalf of that. Professional standards implies on the skills of candidate. And to
reach the objectives of the organisation, the self managed skills should be matched with the
professional standards. (Leeman, 2013).
Leadership skills
The thing which is very important for comparing our self with the professionals is the leadership
skills; very few peoples have this quality. It is being very important in the organization to have
better leadership skills as it helps in achieving our target and also helps in growing in the
organization. Leadership quality is that which makes an individual different from others at any
place whether it is in the organization or somewhere else. A leadership skill helps in knowing
about that how much effective we are in leading the followers. Leadership quality is very
essential in the senior employee of the organisation because it also reflects his professional
standards.
Personal as well as interpersonal skills
With the help of these programs and trainings the interpersonal skills as well as the personal
skills would be developed. It helps in making effective communication skills as well as the

cultural dimensions. These skills provide helps me in the context of preparation of effective
mechanism of the unity of command as well as unity of direction. (Collin & Hammond, 2011). It
provide skills which helps in dealing with others in the organization. I use effective interpersonal
skills to help organization to achieve its objectives. The interpersonal skills are also picturised as
the current skills of the employee, so these skills should be compatible with the professional
standard of the organisation.
Time management: For achieving the management of time, allocation of time is necessary for
different activities in the organization. I am average in this skill and the techniques can be used
which can be effective in achieving the purpose. For a better time management the personal
skills like accuracy, speed in work are so important. Professional standards are also depends on
the time management strategies or the employees.
Decision making skills: Decision making skills improved the effectiveness for solving the
problems and proper execution of activities at the right time. I am good in these skills and there
are many training programmers which help in developing these skills. There are some factors
like resposibility, growth of the company, various plans, market value of the company. After this
some personal factors like confidence, leadership, adaptibility, these are the factors which can
make an impact of decision making also it impacts the professional standards, so current skills
should be compatible with the professional standards.
Personal and Professional Skills Competencies Audit
Skills Typical Explanation Skill level
low high
1 2 3 4 5
Specific Remarks
Time management For this, the priorities
should be set for
different activities
3 Time management
strategies should be
used for effective

according to their
importance.
Allocation should be
done for activities.
execution of
strategies.
Problem solving skills In the implementation
of different activities,
various problems
occur for which
problem solving skills
should be possessed
so that the execution
can become easier and
could be done on
time.
3 There are various
approaches which are
used for solving
problems on time
which made easier the
execution of
activities.
Planning and
organizing
It is planning in
advance for
completion of the
whole project on time
effectively
4 The planning
activities can be made
more effective.
Interpersonal skills These skills provides
the approach to
behave with others
effectively
4 Interpersonal skills
can be used more
effectively (Sedlack,
2011).
Communication skills These skills help in
communicating with
others effectively for
making the operations
smooth
5 Communication skills
are effectively used
Professional
knowledge
Using the professional
knowledge and skills
for the completion of
the organization’s
activities properly.
2 There is a need to
develop professional
attitude to handle the
situations effectively
in the organization.
Team working skills It mean working in a
team by tackling the
situations as a
responsible team
player
5 Effectively used the
team working skills in
a team

P.2.2 Own development needs and activities required to meet them
Own developments have to be set up in order to maintain own qualities to meet up the demand of
the industry. There are different skills which are needed to be known in order to compete the
present requirements of the industry. The strategies which are required are time management
skills, people management skills, communication skills, interpersonal qualities, leadership skills,
behaviour management, active listening, problem solving skills, team management skills and
decision making skills. There is a gap in the present skills of individual and required ones and
these skills can be fulfilled by making some strategies. This strategy making helps in maintaining
the qualities in an individual and makes him competitive for the industry’s current needs. This
analysis can be made with the help of SWOT tool through which the present strengths,
weaknesses, opportunities and threats can be analysed for an individual and it also determines
the needs of the individual and the available skills. There is a threat as the high level of
competition in the organisation between the employees for the getting the higher position. To
remove this threat organisatio have to maintain a friendly environment so the employees will
work as a team, not as an individual.
Personal SWOT analysis
Strengths:
 Good skills of communication
 Good interpersonal skills in the organisation.
 Good as a team player and efficient team management skills and restorative nature.
 Efficient in planning and organizing, traning and learining activities in the organization
 Good in developing team spirit among the members
Weakness
 Lack in professional attitude
 Less knowledge of problem solving techniques

 Less knowledge of time management skills
 Leadership skills are lacking
 Sometimes get distracted from the main work
Opportunities
 Time management skills can be improved
 Problem solving can be learned with experience and observing the seniors
 Interpersonal skills can be learned by joining training
 There is availability of effective guidance from the senior management of the
organization
Threats
 There is huge competition among the candidates to reach higher position
 The continuous change in the industry and the demand of skills by the organizations and
jobs.
 Low demand of employment in the industry
I have made a strategy to identifying the needs, missions as well as the visions of the
organization which would help me in the progress of the organization as well as progress in my
career. There are few activities which have to be followed for matching development needs
which are shown in the below table:
Basis Achievement
dates
Review dates Learning program/
activities
Action plans
Current
performance
First month of
the job
Achievement of
the next month
To develop my own
skills I perform some
programs related to
training as well as
I am able to achieve
stable performances
with the help of
effective

apprenticeships. implementation of
training programs
and apprenticeships
program.
Future needs Consistently Achievement of
the next month
Individual creates
proper mechanism to
include various set of
skills and
professionalism for
the needs in the
future.
I will achieve
success in the future
with help of
development in the
skills.
Opportunities
and threats
related to the
career
progression
In the case of
occurrence and
consistent
approach
Achievement of
the next month
For making effective
approach in the
decision making
SWOT as well as
PESTEL analysis is
required.
I achieve career
progression with the
efficient use of
strength as well as
my opportunities.
Aims as well as
the objectives
Truly follow all
the rules and
regulations
Achievement of
the next month
For the achievement
of the objectives as
well as the aim of the
organization it is
necessary to know
about the rules and
regulations.
I will be an asset for
the organization by
following the ethical
practices in a proper
way.
(Bruijn & Graves, 2014)
P.2.3 Development opportunities to meet current as well as needs in the future
There are some opportunities related to development which would help us to meet our current as
well as our future needs. Development opportunities are as follows:
Development opportunities Current needs Future needs
Orientation training
This is the process in which the
information of the organization is
provided. The total information
regarding the organization is provided
to the person so that the person should
For this I need to be
attentive during the
training sessions and
meeting conducted with
the senior management so
that I can closely learn
I need to conduct training
programmes to make
others interested in
knowing and learning
clearly about the needs of
the future of the

have the knowledge about the
organization which would help him or
her to take right decision in the future
at the right time which would be
effective for the organization in the
future. Orientation program is the first
step of development opportunity
which makes the person familiar with
the organization (Bresman &
Cunningham, 2011). It is very
important to each and every
organization that it would provide
information about the organization to
employees so that they become
familiar with the organization.
about the company and its
information. Also I make
a note on regular basis by
analysing myself so I can
see that if there is any
need of improvement or
not.
organisation and about the
other information which is
necessary to know while
working in the
organisation. I will share
my experience with my
juniors as they can have an
easy start in the
organisation.
Career Counselling
This is the second part of the
development opportunities in this
process the person would be able to
know that what is important for his or
her career and it would help them to
decide the path to achieve that aim to
make their career. It is that
development opportunity which would
help us knows about the paths which
are beneficial for our future and give a
clear way to build our future through
various paths. (Bruhn, 2014).
This is important for the
development of an
employee personally and
professionally for which
regular counselling can be
done by the seniors of the
organisation. It motivates
the employees and
because of this the
employees get clear
direction for the future.
For the counselling of
employees, special
sessions should be
conducted monthly and
training and knowledge
sessions could also help in
motivating the employees
to meet the needs of the
organisation.
For a proper time management The current need is to
learn about the
management of time
effectively and to see that
the activities in the
organisation are
implemented and carried
out properly on time.
Time management skills
are required for satisfying
this need and for the
benefit of the organisation.
This will give a better
output that can be mark an
example for further
actvities.
To develop decision making ability for
different situations in the organisation
The current needs are the
decision making ability
for handling different
situations properly in the
In future the needs are to
take decisions for the
important and critical
situations in the company.

organisation and the
senior managers create
different situations and
ask the employees to show
their decision making
ability and to learn from
the training and lectures
provided. Adaptibility is
also an option to develop
the fulfill the present
needs.
Taking a correct decision
in context of any project
can be so correct to reach
the future need.
P.2.4 Personal and professional development plan based on identified needs
Personal Development Plan

In personal development plan the first step is to identifying need that have to change, what is
there need to change and how it would be helpful in the development. (Davis, 2011)
The second step is to acceptance of change that has change which is necessary to change.
Third step in this procedure is the creation of plan regarding what changes are to be made and
among those changes which change would provide benefit to the development.
Fourth step of this process is to take proper action as well as measuring the progress with the
help of applying changes in real life and evaluation of the changes that occurred in the life and
what effects would it make on the aspect of development. (Bjork & Boud, 2012).Fifth step of
this process is to achieve the success in the enhancement in the personal skills.
There is one more approach with that a personal development plan could be established.
Firstly defining a goal for the life on which the person will have to work on. Then set the primary

elements as the priorities. Then give a command yourself to do that work according to the
deadline. For a well-established work youn must know about your strengths and you must know
how to be on during the work. Always be aware of the opportunities for your betterment and also
about the barriers which can make an error to your work. Then try to develop more skills and
knowledge and take action according to that scenario. In between your work if there is any issue
get support from the seniors and every time whem you have done your work, always make a
progress measurement chart.
Professional Plans
The above diagram is the presentation of professional plans . The steps of this process are
following:
First step of this process is to do planning in which it has to be planned that what are the
developments require to refining the professional areas. (Collin & Hammond, 2011)

Second step of this process is to developing the plan in the context of professionalism.
Third step of this process is to record as well as reflect the plan through showing the
professionalism in the work of the organization.
Personal and Professional Development Plan
Name: Adedayo
Start and end dates:
This plan identify the learning and development needs through the Personal and
professional development plan
LEARNING
OBJECTIVE/
GOAL
CURREN
T
PROFICI
ENCY
TARGET
PROFICI
ENCY
DEVELOP
MENT
OPPORTUN
ITIES
CRITER
IA FOR
JUDGIN
G
SUCCES
S
TIM
E
SCA
LE
EVIDEN
CE
1
To improve the
professional
attitude
Lack the
proper
professiona
l attitude
due to the
lack of
other skills
and
training.
To develop
professiona
lly and to
handle the
activities of
the
organizatio
n
professiona
lly without
Participating
in the training
programmers
conducted by
the company
and to
observe and
follow the
advice of the
senior
I started
behaving
profession
ally in
meeting
and while
dealing
with the
clients
3
mont
hs
I have
been
appreciate
d by the
manager
for the
improvem
ent in my
attitude in
the

any
limitation
managers. profession
al
environm
ent
2 To improve
decision
making skills
The
decision
making
abilities are
not strong
To develop
the decision
making
ability in
order to
handle the
critical
situations
and to save
time in
taking the
decisions
Training
programs and
learns from
the senior
managers. It
also comes
with the
experience.
I started
taking
decisions
in small
projects
6
mont
hs
I have
been
assigned
the role of
leader of a
small
team of
fresher’s
to check
my
decision
making
abilities
3
To improve
time
management
skills
Lack in
time
managemen
t skills
Need to
develop
good time
managemen
t skills
Developing
and learning
the strategies
for time
management
in the
activities
assigned
Started
prioritizin
g the
work
activities
allotted to
me
5
mont
hs
Have
completed
the last
project on
time as
decided.

4 To improve
communicatio
n skills
Communic
ation skills
are good
Need to
have more
improveme
nt in
communica
tion skills
Classes for
improving
communicati
on and
reading more
books and
watching the
tutorials on
internet
Started
communic
ating well
with the
senior
managem
ent
2
mont
hs
The
seniors
are
impressed
with my
communic
ation
skills and
gave good
comments
5 To improve
team
management
skills
Performing
good in the
team
To manage
the whole
team
effectively
and
coordinate
within them
Learn from
the superiors
and observe
them
Managing
the small
teams at
first
6
mont
hs
The team
leader
gave me
the
responsibi
lity to
handle the
team for a
small
duration
to check
my
abilities

TASK 3
LO3 Be ready to implement and continually review own personal and development plan
P.3.1 Process and activities which are required to implement the development plan
Various processes are considered for implementing the personal and professional development
plan so that it can be implemented effectively.
Conduct Skills Assessment
The first step of this process is to conduct the skills as in these following steps there are lots of
assessments are being arrived to visit that what the aspects of an individual are regarding skills
and things that have to improve in an individual to make him or her effective as well as well-
established competitor. The potential in an individual is to be recognised in this assessment.
(Collin & Hammond, 2011).
Establish development objectives
This is the next step or we can say that second step of this process in which we are talking about
the development of the objectives that has to be achieved within the time period. In this step we
develop the objectives in the context of there is need of change and what are the consequences
which that it is needed to change. The objectives that organisation wants to achieve analysed in
this specific segment. If there is any need of changes in such actions, that will be also mentioned.
Identification of developmental activities and the monitor strategies
The third step of this process is to identifying the developmental activities means to identify
those activities which have to be developed and in the context of those activities the strategies
are also to be made. Those activities are also to be monitored so that those developmental
activities can be achieved in an effective way. (Collin & Hammond, 2011).
Decide the time frame
The time is involved in every activity and there is a need to allocate time for every activity
covered in the plan that in how much time the skill will be learned and developed. The

development plan has to be done in a time duration so for that the person has to decide the time
segmentation according to the task.
Prepare an individual development plan
The fourth step of this process is the preparation of an individual plan in the context of
development changes. In this step we must have to make a plan for the development changes that
how we have to do the changes in the development like what are weak points as well as what are
the threats that become barrier and also to remove those barrier from development changes with
the help of making a proper plan. The actual PPD plan which is given in the task 2.4 is
developed to implement and to improve the skills which are required for the development of an
individual professionally and personally as well.
Implement Plan
This step is being taken after the making of a plan in the context of the development changes. In
this step we are going to implement the plan to meet the objectives or the aims. This is the step
or the time in which we have to execute those plans to achieve those objectives which are
formulated in the context of the development changes. Decided plan has to be executed and if
there is any modification, that is also be considered. (Dunlosky & Kornell, 2011)
Monitor and revise plan
This is the step of the process which has been taken after the implementation of the plan it is the
last but not the least step of this process this step is talking about the monitoring as well as the
revision of plan for the development changes. In this it is being revised that all the things which
has to be decided are moving on the right platform or not. If the things are not going in proper
way then the plan can be revised by the coordinators. (Bresman & Cunningham, 2011).

P .3.2 Document Development Activities as Plan
Activities Purpose
Analytical skills This would help in making the approach regarding learning and
performing in the organization. In this it is to be needed that there
should be involvement of self-development with the help of self-
learning process.
Communication skills we have to work on the communication skills for having the right
unity of direction as well as in unity if command to make the
communication effective in the organization and also to make a
friendly environment..
Leadership skills We also have to develop the leadership quality or skills as in
today’s era the leadership skills make an effective relationship
between the superior as well as in the subordinate. Effective
leadership helps in making you as different from others which
will be beneficial for both the organization as well as for the
individual.
Interpersonal skills These are the skills which would help in attracting the customers
to the individual as well as in experiencing the customer service
to make a self-sufficient development in the organization to make
it effective as well as the increase in the efficiency.
Team skills This is the skill which helps in making a team effective and has
the work in efficient manner. The team will correlate with each
other and the work would be done in an effective way as well as
on the time. It will help to achieve the objectivs of te organisation
in a effective manner.
Some of the aspects are considered when the Personal and professional plan is implemented like:
Consultation: For implementing the plan successfully first of all, consultation is to be done with
the other members of the team so that the plan can be implemented successfully.

Supervision: Supervision is required while implementing the plan so that a genuine direction can
be received on the plan and its implementation
Training: Training should be given to employees so that their performance can be improved and
the skills can be developed effectively according to the plan and also their knowledge can be
increased with this training session.
Monitor the plan: Once the plan implemented, the task is not over. It is to be reviewed from time
to time in order to check if any loophole is there or any improvement is needed for better results.
For that the monitoring team can revise the development plan.
P.3.3 Own Learning against Original Aims and Objectives Set in the Development Plan
It is very important to check and review my own learning against original aims and objectives
which are set in the development plan. The below given points shows my original aims and
objectives which were set and how much I learned from it. It helps in the development of my
personal skills which contribute in fulfilling the commitments I made to my work and personal
life. The personal and professional development plan helped in building up my career and made
me learned team management skills which were important to be a leader in the company. It also
made me learned the communication skills so that the flow of communication can be maintained
in the environment of business. Time management is important for completing the work on time
and to make project successful, which is learned by me by following the PPD plan. To be a
successful leader it is important to have skills of quick decision making which I learned by PPD
plan. PPD plan made me learned the professional attitude which is necessary to survive in the
corporate or professional world. Without professional attitude, the growth in career is not
possible.
Own Learning Original Aims

 In this its individuals responsibility to learn
new things.
 Individuals can achieve their own learning
activities with select, manage and assess.
 Goals are setting independently.
 There is flexibility.
 There would be chances of wrong learning
as the goals are settled by the individuals.
 Communication skills are improved
 improving Professional attitude
 learned to meet correct need
 I learned how to manage teams by
allocating work effectively and by giving
them properly.
 Plans for Time management
 In this the aims are settled by the group.
 Effective job environment
 To develop the proper professional
standards
 Learning activities are planned by team so
they are effective for the development.
 In this the goals are already define.
 In this there is no flexibility.
 There would be no chances of wrong
learning as the plan is making by the
experts in group.
 To develop skills of prompt decision
making
 To develop time management skills
 To get a better performance from the
employees.
The objectives and goals of the organisation can be attained from the personal and professional
development plan because it helps in providing knowledge and a proper direction as to how the
required skills and knowledge can be developed for the benefit of organisation and also for the
benefit of own future. For achieving the objectives in a right manner, there are plenty of plans
that an organisation can adopt and make it possible for peersonal and professional skills.
P.3.4 Develop plans based on feedbacks
The development plan gives an update which is based on the feedback as well as on the
evaluation which are as follows:

Skills Evidence Abi
lity
Rat
ing
(1 –
5)
Action for
improvements
How I will
improve
(activities I will
undertake)
Time scale Reflection of own
Learning against
action For
improvement
Interpe
rsonal
skills
Analytical
Decision
making as
well as the
presentatio
ns
4 Advancement of
analytical decision
making and also
the presentations.
Training 30 days Achievement of
Advancement in
analytical decision
making as well as
the presentation.
Comm
unicati
on
skills
Effective
learning as
well as the
effective
communic
ation
3 Advancement in
effective learning
and also in
communications
Knowledge 30 days Achievement of
advancement in
effective learning as
well as in the
communications.
Leader
ship
skills
Conflict
manageme
nt
5 Advancement in
conflicts.
Skills as well as
the expertise
45 days Achievement in
advancement of
conflicts.
Team
skills
Developm
ent of
team.
5 Advancement in
the development
of team
Learning as well
as development
30 days Achievement in the
advancement of the
developed team.
(Davis, 2011)
Development objectives
and aims
What steps
are
undertaken
to achieve the
defined
objectives
Resources
needed to
achieve the
objectives
The target
date
The actual
date

To develop excellent
communication skills
More efforts
in effective
learning and
also in
communicatio
ns. External
tutors can be
hired for
learning
communicatio
n skills
Study material
online and
books.
31st Jan 2016 15th Feb 2016
Review Date:
Through feedbacks, the development and its plan can be evaluated and it helps in recognizing the
loopholes in the plan, if any which makes it easy for the learner to identify the loophole and
change or eliminate it from the plan and to make it an improved version of the personal and
professional development plan which benefit him and his organisation as well. The PPD Plan is
given below for the same:
TASK 4
LO4 be able to Demonstrate Acquired Interpersonal and Transferable Skills
Introduction
In the first it is very important to understand that what is actually it are interpersonal as well as
transferable skills for the demonstration of these transferable and interpersonal skills. We talk
about the interpersonal skills these are those skills in which the employee of the organizations

are share their feeling with the colleagues and the peoples are being emotionally attached with
each other as well as become good friends with this they work more effectively in the
organizations. While on the other hand the transferable skills are those skills which have been
developed on any other location and used on any other location for smooth workflow in the
organization. The problems which are based on the work can be solved by the various solitions
ad those solutions are mentined in this context. (Dunlosky & Kornell, 2011))
P.4.1 Solution to work base problems
There are lots of problems which are related to work base which are being going too faced by the
organisation. As it has been observed that where the work is being done the problems are raised
on the workplace related to the work. There are some issues which are being conflicted at work
place, which are as follows;
Labour turnover: The employees of the organisation are leaving the organisation within the year
and it’s a big issue or problem for the organisation. It will reduce the goodwill of the
organisation if the peoples of the organisation leaves the organisation in the c0ontinuation there
must be a stability if the peoples in the organisation. It would be so lengthy process to hire new
peoples and provide training to them which takes time in between this the organisation will lose
it’s goodwill in the market it’s loss of huge coat also for the organisation. It’s a big matter that
the huge number of people leaving the organisation within a year. This problem can also be
resolved by maintaining a supportive environment in the organisation tht the employees have
not felt so much pressure on him. (Bresman & Cunningham, 2011)
This issue related to labour turnover can be solved with the help of effective management system
and also with the help of managing the employees. It is being so important for the organisation in
today’s era to do appraisal of empoyees working in the organisation and also provide them
benefits to motivate them on the basis of their ranking which is to be done wu=ith the help of
appraisal so that they would be not think to leave the organisation. It is also being effective for
the organisatio to make interpersonal relationship with the employees as it could be done by
taking with the employees as well as attend the fucnctions of the employees to make healthy
relationships and it creates a emotional relationship of employees with the organisation. It can

also be done by providing efficient working environment to the employees. (Dunlosky &
Kornell, 2011).
Another solution related to the problem is that the organization should provide monetary benefits
to the employees for motivation them to do the work in effective as well as in the efficient
manner and also they are not going to think to leave the organization.
Effective communication: Another issue which is related to the leaving the organization by the
huge number of employees within a year is due to the improper communication. As we all know
that the communication plays a key role in the organization without which the organization
would not be able to survive in the market. The organization should also give a freedom to the
employees so that they can communicate among each other as well as with the subordinates and
with the superiors also at any time so that the work in the organization would be in an effective
way. The organisation must have a better interpersonal relationship regarding its employees and
other staff. For the betterment of te organisatiom the communication should be very decent.
(Coman & Ronen, 2010)
Co-ordination: It is also an important part of any organization that there should be a proper co-
ordination between the employees of the organization. If there is good coordination between the
employees they would work in a proper as well as in an effective. In this related era the
employees are sharing their transferable skills as it would help when the employees are facing
any problem related to the programming or the employee was not present on any of the working
day the coordination would help them to understand that work which would be beneficial for the
organization as well as for the employees. (HO, 2012) Coordination is very important in the
organization to manage the workflow in the effective as well as in efficient manner. In the all
types of development plans the coordination between all the employees should be very good.
The plans will be successful on that condition only.
These are some strategies which have to be followed by the Hotel Hilton to resolve the issues
which are related to the workplace as all the issues which are discussed above are in the context
of the Hotel Hilton.

P.4.2 Communicate in a variety of styles and appropriate manner at various levels
The issues related to labor turnover are the challenges which are faced by the Hilton Hotel
London Heathrow so, in the context of this issue the main reason behind it is the communication
gap between the employees of the Hotel or we can say that the communication is not effective in
the Hotel.
As we know that communication is such an important part of any organization as it plays a key
role in any of the organization without communication the organization would not be able to
survive in the market. It is being so important for the organization that the employees should
have proper knowledge about the software which is used in the organization for making proper
use of that software which an employee can use only after familiar with that software and it
could be only with help of communication in the organization. (Bourner & Boud, 2010)
An effective communication should developed by the management of Hilton Hotel London
Heathrow in the organization. The staff of the hotel should have a freedom to communicate with
the senior staff if is there any problem in the organization as the problems can be solved with the
help of effective communication. If there is not having effective communication in the
organization than the staff of the Hotel Hilton would not be able to work in the organization as it
may cause the chances of leaving the organization by the staff. (HO, 2012)
So this is what the reason that there must be an effective communication in the Hotel Hilton
London Heathrow so that the organization would be able to know the reason behind the leaving
the organization. For the development of the effective communication in the organization the
hotel must have to develop interpersonal skills with the employees in the organization. It would
help the employees to feel free to ask queries among the staff. Communication skills and the way
to handle the situation has to be so perfect which leads to get a proper employeement to the
organistion. Communication have so much of variations regarding communicating with
customers, to co employeers, co workers, other staff, reception and so on. Each of the department
should have a communication bond. (Coman & Ronen, 2010).
Communication is significant for the success of organization. It is used in Hotel Hilton at all
levels, at lower, middle and top level of management. It is done in the form of writing, reading,

speaking and listening. In the hotel, different meetings are conducted; mails are sent for guiding
the employees for many activities. Also, the employees interact with the customers who require
the clear communication and better interpersonal skills. The hotel management also interacts
with the customers online and on phone for taking bookings and cancellation of the bookings.
Communication is a dual sided activity where one person sends the message and the other gives
response which is called feedback. Communication should be positive which can create effective
results.
P.4.3 Effective Time Management Strategies
Time factor become very important when we are working in the hotel industry not only for hotel
industry but also for the individual the time matters. Time is the most precious thing in each and
every organization as well as in the life of individuals. To have a flow in the organization it is
important to manage the time, there are several strategies which would help in management of
time which are as follows:
Eliminate the unnecessory elements
There are lots of things which are unnecessary in our daily life which are just wasting our time so
to manage the time it is being so important to remove unnecessary tasks which we done in our
daily routine to reduce the waste of time. It’s is being necessary in today’s scenario to use time in
an effective way as it is the important in each and every organization. with eleminating
unnecessary tasks from the Hilton hotel London Heathrow will fuction smoothly and the
employees are also working in a effective way. Instead of wasting the time on socialmedia and
other no cooperative plateforms, doing some cooperative work is far better.(Bresman &
Cunningham, 2011)
Plan the Work
After removing all unnecessary tasks it is time for plan the work to use time in an effective way.
The work which is done on time is need an effective planning which is also helps in efficient use
of time. In this head we are talking about that which tasks are to be done by whom and on what
time. Make a plan by starting of the task to the end, for that divide the task into parts. Then

divide the time according to those parts. This could be a better plan for time management. Time
also helps in coordination as well as effective communication in the organization. The work
should be divided as per the role as right work would be with the right person on right time. With
this assigned duties the employee works in an effective and an efficient manner. This would help
the hotel to grow in an efficient manner in the market as well as the staff of the employees is
attached with it. (Dunlosky & Kornell, 2011)
Multitasking
After plan the work the next one is multitasking which is another strategy of time management
which would help in making efficient work in each and every organization. The multitasking is
the task which is not possible for everyone to do this task as there are several or few persons who
can do multitask at one time. Do one task or one project at a time, when your are done with one
then start the another one. Multitasking so confusing to do the regular work, as doing more than
one job is quite challenging. This strategy is very efficient in time management as in a short
period of time various tasks can be completed in the organization. The multitasking can be done
by the employee of the organization only by the proper training. In today’s era it is very
important for each and every individual to do multi-tasking at one time. It is very important for
Hilton Hotel to do multitasking so that there would be no loop in the work flow. (Bruijn &
Graves, 2014)
It is very important for the organization to know that when there is need of multitasking
in the organization the reason behind this is that if the employees do multitasking every time then
they think about leave the organization. So, the Hilton Hotel also have to understand this that
when there is need of multitasking and where not.
Reduce Interruptions
interruption can be reduced and an organisation has to be understand the value of time. if the
interruptions would reduced than it would help in management of time and the work would be
done in effective as well as in the better way. The Hotel Hilton should have a proper
management of time so there will be less chances of conflicts in the organization and the work

would be finished on time. In this organisation they should have a concept to avoid the uncertain
things. (Leeman, 2013)
Conclusion
In the last I would conclude that the assumptions of the approach of the learning as well as the
performance in the organization would be improve as we are discussed about the hotel industry
and so with the help of self-learning we make development of individual at personal and
professional skills in the organization. We also worked on the effective communication as well
as on the coordination in the organization to solve the issues in the context of the organization of
hospitality industry. We also have to develop leadership style in an effective way as it helps in
making a different from others and also helps in making the healthy relationships between the
superior as well as in the subordinates. In this we also conclude that how the time management
helps in making the organization effective and have effective team work which helps in the
completion of the work on time in an effective way.

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Appendix
Presentation