Employability and Professional Development

This assignment delves into the significance of developing strategies for employee retention, leadership skills, interpersonal skills, and professional development. It highlights the importance of self-managed learning, principal time management skills, coaching, mentoring, and business process management in achieving success in various roles, including a Travelodge manager position.

Personal and Professional
Development

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Evaluation of approaches to self-managed learnings............................................................1
1.2 Ways of encouraging lifelong personal and professional learning ......................................3
1.3 Evaluation of the benefits of self-managed learning ............................................................4
TASK 2 ...........................................................................................................................................5
2.1 Evaluation of own skills and competencies against the standards of the manger and against
the organisational objectives.......................................................................................................5
2.2 Identifying own development needs and activities for improving those needs...................8
2.3 Identifying development opportunities for meeting current and future needs .....................9
2.4 Proposing a personal and professional development plan ...................................................9
TASK 3..........................................................................................................................................13
3.1 Discussing the process and activities of implementing the development plan ..................13
3.2 Undertaking and documenting development activities.......................................................13
3.3 Critical reflection of own learning against aims and objectives set in development plan . 14
3.4 Updating the development plan based on feedback and evaluation....................................15
TASK 4 .........................................................................................................................................18
4.1 Solutions to work-based problems in Travelodge...............................................................18
4.2 Communication styles at various levels in an organisation................................................18
4.3 Evaluation and use of time management strategies............................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20

INTRODUCTION
Personal and professional development is a concept of continuous learning and managing
self-learnings and growth for building a bright future. This is all about attaining new skills, more
knowledge and gaining experience. This learning and development are concerned with preparing
oneself for higher position in an organisation or for performing tasks with more effectiveness at
the current position (Sangster, 2017). The present project report is going to discuss the personal
and professional development of manager and staff of Travelodge hotel in Ilford.
The assignment will cover different approaches of self-learnings, benefits of self-
managed learning to employer and to an individual. Further, evaluation of current skills,
competencies and identification of development needs will be done. A personal and professional
development plan will also be devised in this project report. Process of implementing the
proposed plan, updating plan on the basis of feedback and reviews will be discussed. Last
segment of the report will highlight solutions to work-based problems, communication styles and
evaluation of different time management strategies.
TASK 1
PERSONAL DEVELOPMENT PORTFOLIO
By assistant manager
Travelodge hotel
1.1 Evaluation of approaches to self-managed learnings
Self-learning in very general terms which means gaining knowledge, experience and
updating skills without the help of others. Self-managed learning programs can help managers
and staff in the Travelodge hotel to develop and grow in a particular direction which is desired by
the company and is personally advantageous to the employees as well (Cunningham, 2017).
Being an Assistant manager in Travelodge hotel my self-initiated learning process starts
with identification of learning goals or my key areas where I need development. For instance, I
want to develop my conflict resolution skill as I am not very good at it. Then forming out the
strategies for the development of this skill within myself such as being calm and patient in
conflicting situations, listening to other parties, being emphatic etc. Allotting myself period of 2
months for the development and lastly self-evaluation of my skill.
1

Approaches to self-managed learning
Travelodge encourages its employees to in indulge in self-learning by suggesting them various
approaches such as:
Learning through research: Employees can gain more knowledge by conducting primary
and secondary research on the subject matter. Online tutorials, guide materials etc. helps in
developing my skills. For example, for getting deep knowledge about human behaviour and their
perceptions, online materials and books related to it could be studied.
Learning from others: Taking guidance from seniors, mentors or coaching from them
can improve an individual's skills and knowledge. For example, improving my communication
skills, I take help from my seniors and for getting better at public speaking, I can attend courses
which helps people in gaining confidence while dressing some issue in public.
Seminars, Conferences: This is another approach of self-managed learning Attending
seminars and conferences helps in self-learning for an individual. Employees in Travelodge,
needs to focus on attending almost every seminars and conferences that can improve them for
fulfilling their future aim of becoming a senior manager in the hotel.
This could be achieved by applying Kolb's learning model where an individual experience a
situation, makes self-evaluation by setting goals and objectives regarding what it needs to
achieve. It then makes strategies for attaining those strategies and execute those strategies. There
are different learning styles such as Kolb's learning cycle, reflexive modernisation theory that
helps an individual in their personal and professional development. The learning theory was
proposed by Kolb in 1984, where the scholar proposed the process of learning in which four
stages were involved. These were:
2

Illustration 1: Kolb's learning cycle
(Source: Models for structuring reflection, 2015)
Experience: This stage is concerned with experiencing the different situations that has the
opportunities of providing learnings. For example, I need to improve my technical knowledge
regarding computers which I realised after comforting difficulties in operating several
applications of computer system like advance excel.
Reflection: This stage involves the evaluation of the experience an individual had with some
situation. I evaluated my learning by observation that whether I could now use excel application
effectively or not.
Conceptualisation: Here, ideas for the improvements are generated. Analysis is done of the
experience had which results into the formation of new concepts.
Active Experimentation: This stage involves applying of new ideas in the future when an
individual confronts similar situation. Like applying knowledge learned about excel in the tasks
requiring this knowledge.
1.2 Ways of encouraging lifelong personal and professional learning
The following ways of encouraging the self-learning is mentioned below
Continuous professional development: It is a way of learning skills and enhancing capabilities
3

by individuals for their personal and professional growth. It is the documented process of gaining
experiences, knowledge and skills while working for the company (Megginson and Whitaker,
2017). This concept will help my employees in Travelodge in developing their personality both
formally and informally for achieving personal and professional goals.
Higher education: This is an effective way of encouraging people for lifelong learning where
people employed in company are encouraged to gain more knowledge by involving in higher
studies and they should be supported by the firm for becoming more skilled person. This will
make employees more skilled and competent in performing the job duties effectively. This is
beneficial for both the employer and the employees, as employees' higher education, more
knowledge would help them in their career in the future while Travelodge would the benefits of
highly skilled professionals in the company. This will increase the overall productivity of
employees and the employer.
Aligning with mentors: I will create an environment in the Travelodge where my staff will be
mentored by the experienced personnel, providing them the useful insights which would help
them in progressing in their lifelong learning.
Apprenticeships: Company will encourage its staff to attend apprentice ships programs which
will be beneficial for them from the point of view of development of their professional life. The
learnings from such training programs will result in lifelong learning, helping people in achieving
the growth in their career.
Experimentation: As an assistant manager, I will ask my employees to try out new things, apply
different and creative methods in their workings. Being creative leads to the thrust of learning
more about different things which boost learning for entire life of person.
1.3 Evaluation of the benefits of self-managed learning
Self-managed learning is beneficial not only to my staff but it is crucial for the
development of the organisation as well.
Benefits of self-managed learning
Enhancement of adaptability skills: Self-managed learning has enhanced capability of adapting
to new challenges or situations. For instance, possessing knowledge about various fields have
helped in adapting to new environment and my tendency of resisting the change has reduced.
Being emphatic: It has helped me in enhancing my existing skills such as ability of
4

understanding others, thinking from others point of view etc. This in a way has developed a
leadership quality which would help me professionally in becoming an efficient manager in
future and also in my personal life.
Increases self-confidence: Self-learning is the natural booster for the development of self-
confidence and life satisfaction (Ruddy, Thomas-Hemak and Meade, 2016). I have observed that
self-learning has increased my self-knowledge and has provided me in satisfaction in my
personal life. The concept of self-learning enhances the ability of taking more rational decisions.
Competent: Self-managed leaning habit has made me more sound, intelligent and competent
which has increased my performances in different fields.
Self-motivation: Self-managed learning builds a positive feeling of doing work with the help of
inner motivation. This creation of self-motivation capability has helped me to perform better my
duties in my professional life as well as in dealing my personal situations more effectively
(Benefits of Self-Managed Learning, 2019).
TASK 2
2.1 Evaluation of own skills and competencies against the standards of the manger and against
the organisational objectives
Strength
 Good writing and critical thinking skills
and efficient for managing one to one
communication skill.
 Efficient in developing cordial and
healthy relationships with my
colleagues, seniors, peers etc.
 I can influence people and drive them
towards particular direction.
 Good team work skills.
 Commitment and passion.
Weakness
 Poor customer handling skills.
 Conflict resolution skills
 Decision making skills
Opportunities
 Enhancing public speaking skills will
be an add on the list.
Threats
 Lack of conflict resolution skills will be
a threat in my career and professional
5

 Developing decision making skills will
provide a cutting edge over my peers.
growth.
 Competition from peers and colleagues
is a major threat in my professional life.
6
My Current
Skills
Professional Standards Travelodge and Job Role
Objectives
Leadership skills Being an able to influence and inspire
people for driving them towards a
particular direction is the most desired
quality, every organisation wants in an
individual for acting as a manager.
Leadership qualities such as
motivating and inspiring people
in autocratic style is crucial
requirement of job role.
Interpersonal
skills
Being effective while communicating
with others inside and outside the
organisation and developing personal
and interpersonal relationships is a pre-
requisite skill that every employers’
values and desires.
Ability of developing and
maintaining interpersonal
relationships effectively with
subordinates and with different
members is a crucial need for
this job role.

Communication skills: From the experiences, I have identified that I possess good
communication skills. Communication skills involves verbal and nonverbal communications. My
writing skills are efficient for carrying out the managerial work in the organisation. My oral
communication skills with person to person are also good which can contribute to the company
in achieving its goals and objectives. However, I face some difficulties when it comes to
addressing large people in seminars, conferences.
Influencer/ motivator: During my tenure in Travelodge as an assistant manager, I have
identified that I am capable of influencing people to work in a desired direction for achieving a
common objective.
Team work skills: Team work skill is a pre-requisite skill for any manager as a manger
have to work in a team and direct team in a right direction. I work quite efficiently with my team
members and have been appreciated for the same by my manger quite a few times. This will help
me in becoming a desired candidate for the Travelodge to consider me for the role of manager.
Customer handling skills: So far, I have analysed that I face problems in handling
dissatisfied customers. I need to improve this because Travelodge managers keeps customers
above everything. Making customers happy and providing the satisfaction is the ultimate aim of
hotel as this is the reason of company's long-term profitability and success.
Commitment and passion: Hotel need a person who leads by example. I perform my
duties with utmost dedication and commitment. I lead my juniors by setting an example of my
standard and consistent performances.
Interpersonal skills: These skills states how a person interacts with others in its
surroundings. A manger interacts with everyone in the company as has to build effective
interpersonal skills for creating friendly environment in his team and for easily getting his work
one through his subordinates (Van Gelderen, Kautonen, and Fink, 2015). I am capable of
forming of good interpersonal relationships with colleagues in the office, in social networks.
2.2 Identifying own development needs and activities for improving those needs
I have seen that I need development of some skills and improvement in my existing skill.
The different developmental needs are discussed below:
7

Skills needs to be
developed
Methods of development
Conflict resolution
skills
 By being calm and patient.
 Listening and observing everyone very keenly.
 Involving in negotiation process and learning.
Customer handling
skills
 Seeking guidance and mentoring from seniors.
 Learning from observing peers and colleagues
Decision making skills  Tutorials is one of developing this skill. Different decision-
making models could be learned by this method for being a
rationale decision maker.
 Talking to seniors and friends in and outside the organisation.
 Decision making skills: I have realised that I am not very good at making quick and
rational decisions. My confidence gets shakes up in unorthodox situations. I need to
develop this core skill for becoming an efficient manger in Travelodge hotel. I can apply
some strategies for overcoming my challenge.
 Conflict resolution skills: I need to improve my conflict resolving skills so that I can
meet the criteria of becoming a manger in Travelodge. Teams are to handle by a manager
in a company that involve conflicting perceptions of different members. These
perceptions have to be coordinated for reaching the set objectives of the team
(Wallensteen, 2018). I can improve this skill by being calm, keen observant of the
situation, listening and understanding everyone's say so that disputes can be settled
quickly. This development will help me in both my personal and professional life.
 Customer handling skills: My customer handling skills are not poor, but it needs to be
improved for maintaining effective customer relationships by supporting them with
instant solution to their query. Efficient customer handling skills requires critical thinking
which is my strength but I need to focus on guiding and listening to provide them
8

support. This skill can be improved by seeking guidance from my seniors, by observing
colleagues and peers to learn Patience, Attentiveness, etc.
2.3 Identifying development opportunities for meeting current and future needs
There are different opportunities that could be developed for meeting my current and
future needs. They are given below:
 I can learn about business dynamics by observing my seniors, colleagues, peers.
This is the internal source of learning within the Travelodge.
 Attending training sessions, conferences, seminars that are held in the Travelodge
hotel for increasing my knowledge. These conferences, training sessions makes
the employees updated as per the industry standards. This increases the
competencies of the managers of middle and junior levels.
 For exploring different fields, gaining knowledge of different areas, I can seek a
mentor who would guide me in my learning process within the hotel.
 Learning through online tutorials is a development opportunity that is available
outside the Travelodge which can meet my current and future needs of becoming
a manager in the organisation.
 Reading out different case studies relating to travel and tourism sector, hospitality
sector. For instances, gaining knowledge about different managerial policies that
could be applied by me in achieving Travelodge targets, knowing about
legislations that affects the hotel industry. Knowing these things will have
positive impact on my performance in Travelodge. This will be an aid to my
professional development process.
2.4 Proposing a personal and professional development plan
The development plan will include my key areas where the development is required, how
these needs will be overcome and what time will be taken for improving those needs.
Personal and Professional Development plan
Develop
ment
Priority Activities Resources for
skills
Time require
for
Target Criteria for
measuring
9

areas development development
of skill
ending date success
Conflict
resolving
skill
moderat
e
Self-
managed
learnings,
understandin
g situations.
I need to
develop this
skill because of
its
effectiveness in
personal and
professional
lives. This skill
could be
developed by
being calm, by
being a keen
observer of the
situation, by
listening
everyone who
are involved in
the disputes.
Career develop
ment workshop
s, Work/Life
Program,
Books and
Journals,
Conferences
are the
resources
which will
support me in
10/12/2018 25/1/2019 Taking
feedbacks
from peers
and friends,
colleagues.
Self-
assessment
by
comparing
performance
with the set
target.
10

developing this
skill.
Decision
making
skill
Very
high
Setting goals
for achieving
these skills.
Developing
different
strategies for
building this
core skill.
I want to
develop a skill
of taking
rational
decisions in my
life.
Career develop
ment workshop
s, Work/Life
Program,
Books and
Journals,
Conferences
are the
resources
which will
support me in
developing this
skill. A good
knowledge of
analytical
models will do
the work of
development
for me.
1 / 12/2018 15/1/2019 Regular tests
regarding
my technical
knowledge
of statistical
decision-
making
models. A
continuous
review from
my seniors
for
measuring
and
evaluating
my
performance.
Customer
handling
skill
High Being
concise,
being
I want to
improve the
customer
12/12/2018 10/2/2019 Regular
meetings
with
11

effective
while
communicati
ng with
outsiders,
customers
etc.
handling skill
for effectively
contributing to
the
organisational
goal of
achieving
customers
satisfaction and
customer
retention. This
skill could be
developed by
seeking
guidance from
seniors,
mentors,
colleagues,
Work/Life
Program,
Books and
Journals,
Conferences
and reading out
material related
to customer
handling.
experienced
people in
organisation
and
considering
their
valuable
reviews.
12

TASK 3
3.1 Discussing the process and activities of implementing the development plan
For implementing development plan, following activities are undertaken that are
discussed below:
 Tutorials: Online tutorials, tuition received from university or college is one of the ways
of building and polishing the required skills for career and personal development. This
activity will help me in developing my decision-making skill and conflict resolution skill.
 Mentoring: Receiving mentoring from seniors in the organisation and experienced
people in the social networks would help in developing my core needs (MacLennan,
2017). This strategy is useful as experienced people share their learnings and experiences,
they had in their lives from which meaningful information could be drawn out. Applying
this strategy will enhance my conflict resolving and customer handling skills.
 Observation: Learning by observing others is an efficient way of self-managed learning.
Observing seniors in Travelodge, peers, colleagues, friends and family members about
how they conduct their activities, how they deal different situations in life. This
observing strategy helps in increasing knowledge regarding personal and professional
matters which impacts the overall development of a person. Observing seniors,
experienced people in surrounding and learning by them seeing them regarding how they
deal with challenging situations can help in improving conflict resolving, decision
making and customer handling skills.
3.2 Undertaking and documenting development activities
For developing the plan, following activities were undertaken:
 Identification of development needs: After analysing the skills required such as conflict
resolution, decision making skills and customer handling skills for becoming successful
and efficient assistant manager in Travelodge, I identified my development needs through
assessing my existing skills and matching it with requirements of the company.
 Prioritize the skills: The needs will be prioritized on the basis of my aim of becoming a
manager in Travelodge. For instance, I prioritize my decision making which is core
13

ability required by company for job role of manager. This prioritization of skills helps in
focusing on core areas that needs to be developed for achieving the set goals.
 Strategies for developing the skills: Various activities were undertaken for achieving
the target such as receiving mentoring from experienced people, guidance from seniors,
online tutorials, observing others, etc.
 Feedbacks: Taking feedbacks and reviews from colleagues, seniors, mentors, peers,
members from social networks helped in understanding improvement. People noticed
improvement in my personality regarding handling of conflicting situations, confidently
speaking in public. However, they were of the opinion that more work on decision
making skills is required. Taking these feedbacks and suggestions seriously and
moulding the plan would help in successfully developing the needs.
 Updating plan: The plan was modified after taking feedbacks from the people in the
surrounding and acting upon it for achieving the target of enhancing the skills required by
the company for the job role of manager.
3.3 Critical reflection of own learning against aims and objectives set in development plan
I set the aim of developing my conflict resolution, decision making skills, customer
handling skills in the personal and professional development plan. For achieving the goals, I
undertook several activities such as mentoring, guidance from seniors, attending trainings,
seminars.
I observed people and took guidance from seniors regarding the matter of solving
conflict situations. From this, my conflict resolution skill has developed. I tried to effectively
respond to the mixed feedbacks I got from people in my surroundings. To some extent, I have
been able to justify the development plan but there are some problems in exactly meeting my aim
of developing my decision-making skills. Learning of statistical models, application of these
complex models while forming out the probability of making rational decisions is posing
difficulties for me in achieving my set objectives in the development plan. Also, my customer
handling skills needs to be improved for becoming a deserving candidate for the role of manager
in Travelodge.
14

Figure 1: Types of interpersonal skills
(Source: Grissom, Loeb and Mitani, 2015)
For analysing accomplishment of skills as per set aim, my focus will be on gathering
feedbacks form peers and involving in different situation which can helps me in gaining
understanding over my strengths and weaknesses. For managing further improvement, I will
reset aim on the basis of target which will boost my morale over learning and recording own
strengths and weakness.
3.4 Updating the development plan based on feedback and evaluation
This only includes 2 old skills which needs to be improved more and one skill which now I
will focus on improving are included in updated development plan.
Updated Development Plan
Developme
nt needs
Priority Activities Resources for
improving the
required skills
Staring
Time
Ending
time
Criteria for
measuring
success
15

Decision
making
skills
Very
High
As per the
feedbacks from
mentors and
seniors, I need
to focus on my
decision-
making skills.
This skill could
be improved by
intense research
and by
empathetic.
:
 Gatherin
g
informati
on on the
subject
matter as
much as
possible.
 Career de
velopme
nt works
hops,
Work/Lif
e
Program,
Books
and
Journals,
Conferen
ces are
the
resources
which
will
support
me in
developi
ng this
skill.
 Learning
16/1/2019 15/2/2019  Periodic
tests
 Reviews
from my
manager
regarding
applicatio
n of
technical
knowledg
e in
practical
life.
 More
Socialisin
g.
 Writing
pros and
cons of
each
situation.
 Staying
away from
being
emotionall
y
judgement
al.
16

thoroughl
y
different
decision-
making
statistical
models
and its
applicati
ons in
real life
(5 Simple
Steps to
Improve
Your
Decision
Making,
2015).
High I did not receive
good reviews
on my customer
handling skills.
This asks for
updating my
current
development
plan and to
include more
effective
strategies for
More
effectiveness in
the
communication
skills while
addressing the
complaints of
the customers.
Being more
emphatic to
understand the
perceptions and
mind set of
10/2/2019 10/3/2019  Continuou
s
feedbacks
from
managers
and
mentors.
 By being
more
attentive
while
dealing
with
17

improving it. others. This will
help in delivery
consistent
services to the
customers
(Rosemann and
vom Brocke,
2015). Showing
more patience
while handling a
customer.
Working
together with
customer support
manager in the
company for
gaining greater
knowledge about
customer's
behaviours.
customers.
 Using
more
convincin
g and
positive
language.
Team work High In this my focus
will be on
coordinating
and cooperating
with peers
which will
helps me in
outlining needs
of employee’s
motivation
which can assist
Work/Life
Program, Books
and Journals,
01.02.201
9
04.04.2019  Employee
relation,
engageme
nt,
motivation
and
feedback
18

in employee
retention and
manging
stability in staff
turnover
TASK 4
4.1 Solutions to work-based problems in Travelodge
Enclosed in Poster
4.2 Communication styles at various levels in an organisation
Enclosed in Poster
4.3 Evaluation and use of time management strategies
Time management is the systematic approach of managing time between several specific
work (Grissom, Loeb and Mitani, 2015). There are some strategies that need to be Travelodge
for retaining its employees which are given below:
Setting goals: As an assistant manager in the company, I daily set my clear-cut goals
which specifies that what I want to achieve and in what time. Working as per defined goals will
improve staff productivity as it will provide clear view and roadmap for work.
Prioritizing work and creating a checklist of activities: I focus on prioritizing my work.
It makes me to focus on more high value activities. I also prepare a checklist of the activities that
I have to perform. This helps me in avoiding repetition or omission of work. It also helps me in
meeting my deadlines (Cloutier and et.al., 2015.). Elimination of duplication of work will make
employees in Travelodge burden free which in return would help company in retaining,
improving and meeting their working desires
Staying away from distractions: Being an assistant manager, I stay away from all the
interrupting elements. This helps me in performing my duties on time, avoiding the chance of
being overloaded with previous work. A healthy and stress-free environment would be created if
all employees in company follow this strategy. This will help them to focus more and their desire
19

of being in organisation will be build. A healthy working environment also helps in serving
customers as per their needs.
Reviewing self-performance: Assessing daily work will help me in knowing where and
why I am lagging behind. Based on the reasons, I try to stay away from disruptions which helps
me in performing my tasks on time. Self-evaluation makes a person more competent which drive
him to correct his mistakes and perform better. This establish desire of being in Travelodge. It
helps in enhancing the performances. Better performance means better fulfilment of customers’
requirements.
If all employees in Travelodge try to apply these strategies in their working lives, they
will be able to manage their time more effectively. This will make them efficient and more
satisfied with their job. Altogether, it will have the benefit of employee retention and excellent
customer care services for the company (Aguenza and Som, 2018).
CONCLUSION
From the above report, it can be summarised that self-managed learning is the pre-
requisite for personal and professional development. Self-learning develops and improves a
person's knowledge, skills and abilities. The report further concluded that for being a manager in
Travelodge I need to develop skills like public speaking, conflict resolution skills, decision
making and customer handling skills. All these are highlighted as my weaknesses which could be
overcome by applying different strategies such as mentoring, reading online tutorials, attending
seminars, training sessions etc.
The last segment of project concluded that for retaining employees and for enhancing
customer care, time management strategies such as setting goals, giving focus to high value tasks
can help employee in avoiding overload of work, felling relaxed at workplace and performing
duties on time.
20

REFERENCES
Books and Journals
Aguenza, B. B. and Som, A. P. M., 2018. Motivational factors of employee retention and
engagement in organizations. IJAME.
Cloutier, O and et.al., 2015. The Importance of Developing Strategies for Employee
Retention. Journal of Leadership, Accountability & Ethics. 12(2).
Cunningham, I., 2017. The wisdom of strategic learning: The self-managed learning solution.
Routledge.
Grissom, J. A., Loeb, S. and Mitani, H., 2015. Principal time management skills: Explaining
patterns in principals’ time use, job stress, and perceived effectiveness. Journal of
Educational Administration. 53(6). pp.773-793.
MacLennan, N., 2017. Coaching and mentoring. Routledge.
Megginson, D. and Whitaker, V., 2017. Continuing professional development. Kogan Page
Publishers.
Rosemann, M. and vom Brocke, J., 2015. The six core elements of business process
management. In Handbook on business process management 1. (pp. 105-122). Springer,
Berlin, Heidelberg.
Ruddy, M. P., Thomas-Hemak, L. and Meade, L., 2016. Practice transformation: Professional
development is personal. Academic Medicine. 91(5). pp.624-627.
Sangster, C., 2017. Planning and organizing personal and professional development. Routledge.
Van Gelderen, M., Kautonen, T. and Fink, M., 2015. From entrepreneurial intentions to actions:
Self-control and action-related doubt, fear, and aversion. Journal of Business
Venturing. 30(5). pp.655-673.
Wallensteen, P., 2018. Understanding conflict resolution. SAGE Publications Limited.
Online
5 Simple Steps to Improve Your Decision Making. 2015. [Online]. Available through
<https://www.forbes.com/sites/alexmcclafferty/2015/02/05/decision-making/#16659e676d5a>
21

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