Personal and Professional Development in Various Contexts
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This assignment requires an analysis of various resources that discuss personal and professional development (PD) in different contexts. It includes a list of references from academic papers, books, and online sources that provide insights into the importance of PD in education, teaching, healthcare, and other fields. The resources cover topics such as teacher professional development, online EdD programs, and the impact of PD on individuals and organizations.
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................4
1.1 Evaluation of approaches to manage self learning...........................................................4
1.2 Structure of encouraging life-long learning.....................................................................8
1.3 Assessment of performance of the self-managed learning...............................................9
LO 2...............................................................................................................................................10
2.1 Assessment of own actual skills and ability actual skills and ability.............................10
2.2 Own improvement needs and activities .........................................................................13
2.3 Development opportunities to meet current and future defined needs...........................13
2.4 Personal development plan.............................................................................................14
LO 3...............................................................................................................................................15
3.1- Discuss the processes and activities required to implement the development plan......15
3.2- Undertake and document development activities as planned.......................................16
3.3 Reflect critically on own learning against original aims and objectives set in the
development plan..................................................................................................................17
3.4 Update the development plan Based on Feedback and evaluation................................18
LO 4...............................................................................................................................................20
4.1 POSTER.........................................................................................................................21
4.2 Recommendation to retain current staff and improve customer care ............................22
4.3 Reflective report effective time-management strategies................................................22
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................24
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................4
1.1 Evaluation of approaches to manage self learning...........................................................4
1.2 Structure of encouraging life-long learning.....................................................................8
1.3 Assessment of performance of the self-managed learning...............................................9
LO 2...............................................................................................................................................10
2.1 Assessment of own actual skills and ability actual skills and ability.............................10
2.2 Own improvement needs and activities .........................................................................13
2.3 Development opportunities to meet current and future defined needs...........................13
2.4 Personal development plan.............................................................................................14
LO 3...............................................................................................................................................15
3.1- Discuss the processes and activities required to implement the development plan......15
3.2- Undertake and document development activities as planned.......................................16
3.3 Reflect critically on own learning against original aims and objectives set in the
development plan..................................................................................................................17
3.4 Update the development plan Based on Feedback and evaluation................................18
LO 4...............................................................................................................................................20
4.1 POSTER.........................................................................................................................21
4.2 Recommendation to retain current staff and improve customer care ............................22
4.3 Reflective report effective time-management strategies................................................22
CONCLUSION..............................................................................................................................23
REFERENCES..............................................................................................................................24
INTRODUCTION
Personal and professional development is a process to manage relationship between
organisation and individual in terms of learning to meet the challenges and desire goals.
Professional development is all about to develop professional skills through various activities
such as- training, learning, etc. Travelodge is a private company operating in the hotel and
hospitality industry in UK. Company is expanding its business across the world. Company has
third biggest hotel chain in UK by number of bedrooms. This file discusses about the evaluation
of self managed learning of the staff of Travelodge company. Ways of life long learning in
personal and professional context could be encouraged by Travelodge. This file also evaluate the
benefits of self managed learning in assistant manager and Traverlodge. This file also identify
the needs of development and required activities and opportunity to meet current and future
needs. In addition, of these processes and activities required to implement the development plan.
This file also identified the document development activities. This file also discussed about the
variety of style and appropriate manner at various levels and use of effective time management
strategies(Olsen, 2015).
Personal and professional development is a process to manage relationship between
organisation and individual in terms of learning to meet the challenges and desire goals.
Professional development is all about to develop professional skills through various activities
such as- training, learning, etc. Travelodge is a private company operating in the hotel and
hospitality industry in UK. Company is expanding its business across the world. Company has
third biggest hotel chain in UK by number of bedrooms. This file discusses about the evaluation
of self managed learning of the staff of Travelodge company. Ways of life long learning in
personal and professional context could be encouraged by Travelodge. This file also evaluate the
benefits of self managed learning in assistant manager and Traverlodge. This file also identify
the needs of development and required activities and opportunity to meet current and future
needs. In addition, of these processes and activities required to implement the development plan.
This file also identified the document development activities. This file also discussed about the
variety of style and appropriate manner at various levels and use of effective time management
strategies(Olsen, 2015).
LO 1
1.1 Evaluation of approaches to manage self learning
Self learning means educating oneself without any kind of help or guidance from any
other person. This means available resource are being used in order to expand the knowledge
without supervisor (Olsen, 2015).
It is a process which will help to and individual to take initiatives to do something new and
creative. This process of self evaluation also includes the improvement of an employee of
Travelodge through the approaches. All these approaches will help them to identify their
internal strength and weakness. Here, preference of the short-term goals is considered to be
most important thing. Preference is just in the term of what is necessary to be executed at initial
stage. Following are the approaches that are necessary: -
Internet: - it is a source of connection of all computer to a central network. It is a global system
which helps to create a network with the help of TCP/IP protocol. This is very important tool
which plays a very crucial role in the self-learning of an employee. Through internet an
employee of Travelodge, can develop his professional skills. Employee of Trvelodge can
develop his Knowledge through suffering various websites that are giving training to an
employee in the term of maintaining the staff members and the possible risk that can take place
in the enterprise at any time (Kroll and Dussias, 2017).
Social group: - these groups defined as when two or more than two individuals comes togethere
and influence one another the can be called as social group. There are many networking sites
which are available to an employee as a source of help. Ethical sites such as - ; YouTube;
Facebook; LinkedIn Twitter and many others sites are providing a platform where, and
employee can experience through various different personalities which belongs to business
group. It is very essential in the self managed learning for gathering knowledge through various
sources. This platform will help to connect with the experienced personalities of corporate
sector. And individual can interact and involve with many personalities and he can increase his
knowledge by working with them.
Coaching- coaching classes are extremely effective way to enhance the skills of self
management. It is a part of long term process that prepares employees to think
eventually for themselves which is based on what he has learned.
1.1 Evaluation of approaches to manage self learning
Self learning means educating oneself without any kind of help or guidance from any
other person. This means available resource are being used in order to expand the knowledge
without supervisor (Olsen, 2015).
It is a process which will help to and individual to take initiatives to do something new and
creative. This process of self evaluation also includes the improvement of an employee of
Travelodge through the approaches. All these approaches will help them to identify their
internal strength and weakness. Here, preference of the short-term goals is considered to be
most important thing. Preference is just in the term of what is necessary to be executed at initial
stage. Following are the approaches that are necessary: -
Internet: - it is a source of connection of all computer to a central network. It is a global system
which helps to create a network with the help of TCP/IP protocol. This is very important tool
which plays a very crucial role in the self-learning of an employee. Through internet an
employee of Travelodge, can develop his professional skills. Employee of Trvelodge can
develop his Knowledge through suffering various websites that are giving training to an
employee in the term of maintaining the staff members and the possible risk that can take place
in the enterprise at any time (Kroll and Dussias, 2017).
Social group: - these groups defined as when two or more than two individuals comes togethere
and influence one another the can be called as social group. There are many networking sites
which are available to an employee as a source of help. Ethical sites such as - ; YouTube;
Facebook; LinkedIn Twitter and many others sites are providing a platform where, and
employee can experience through various different personalities which belongs to business
group. It is very essential in the self managed learning for gathering knowledge through various
sources. This platform will help to connect with the experienced personalities of corporate
sector. And individual can interact and involve with many personalities and he can increase his
knowledge by working with them.
Coaching- coaching classes are extremely effective way to enhance the skills of self
management. It is a part of long term process that prepares employees to think
eventually for themselves which is based on what he has learned.
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Pros-
engagement
Improving performance
Cons-
it can be costly
difficult to find right coach
Online- it is increasingly influencing learners. Internet is a source of connection of all
computer to a central network. It is a global system which helps to create a network
with the help of TCP/IP protocol. .
Pros
1. Accessible any time
2. it is flexible
Cons-
1. Misinterpretation
Observation- it menas to observe and model the behaviour of other individual and also
to model their attuitudes
Pros-
simplest
greater accuracy
Cons-
some may not be open to observation
lack of reliability
Reading- this helps in grasping what is learned and try to adopt it as an image. It helps in
memorising with help of a sight that images in their mind while reading
Pros-
it is used widely
it is economical of time.
Cons
it is oppressive as vocabularies it is focused only on written skill. and
grammar are controlled.
engagement
Improving performance
Cons-
it can be costly
difficult to find right coach
Online- it is increasingly influencing learners. Internet is a source of connection of all
computer to a central network. It is a global system which helps to create a network
with the help of TCP/IP protocol. .
Pros
1. Accessible any time
2. it is flexible
Cons-
1. Misinterpretation
Observation- it menas to observe and model the behaviour of other individual and also
to model their attuitudes
Pros-
simplest
greater accuracy
Cons-
some may not be open to observation
lack of reliability
Reading- this helps in grasping what is learned and try to adopt it as an image. It helps in
memorising with help of a sight that images in their mind while reading
Pros-
it is used widely
it is economical of time.
Cons
it is oppressive as vocabularies it is focused only on written skill. and
grammar are controlled.
According to my point of view, online method This is very important tool which plays a
very crucial role in the self-learning of an employee. Through internet an employee of
Travelodge, can develop his professional skills. Employee of Trvelodge can develop his
Knowledge through suffering various websites that are giving training to an employee in the
term of maintaining the staff members and the possible risk that can take place in the enterprise
at any time (Ramia and et.al., 2016).
1.2 Structure of encouraging life-long learning
Life long learning is the ongoing, self motivated pursuit of knowledge for personal and
professional reasons (Kroll and Dussias, 2017). it involves transferable skills that are essential
for intellectual, physical and emotional success of occupation. Life Long Learning can be
pleased in many ways in the individual and professional context. This type of learning at
Travelodge, is advantageous for the entire life of an employee. This learning has very essential
role in making an employee fully self-reliant. The process of lifelong learning is very bendable
and plays a very crucial role at several levels and at different time frame. The worth of this
learning period deviated from the childhood to become an adult. Following are the structure:-
Internet:- It is considered as the best beginning of learning in the enterprise. Taking the
assistance of internet can learn a lot from the web. It would be facilitative for the
employee working over there to learn new method and techniques of practical work
effectively in a good manner. It considers:- self directed learning. With the help of
internet an employee can get the knowledge about various fields in travelodge. It will be
also helpful to increase knowledge. Credit Increment And Transfer Schemes:- it is a process of collection of credit for
learning towards an education. Life long learning can be gained by collect credit in the
function of assistant manager of Travelodge. These acknowledgements or achievements
can be facilitative in the constant development in job.
Observation:- By being an administrator at Travelodge, its very essential for an employee
working as a manager that he find very keenly to the whole operative process of an
employee in the enterprise. He feels needful to divide the work in different manner
among the employees or the assistant working in the enterprise. In this manner it will be
very needful for the employees to work and use this education as a key learning.
very crucial role in the self-learning of an employee. Through internet an employee of
Travelodge, can develop his professional skills. Employee of Trvelodge can develop his
Knowledge through suffering various websites that are giving training to an employee in the
term of maintaining the staff members and the possible risk that can take place in the enterprise
at any time (Ramia and et.al., 2016).
1.2 Structure of encouraging life-long learning
Life long learning is the ongoing, self motivated pursuit of knowledge for personal and
professional reasons (Kroll and Dussias, 2017). it involves transferable skills that are essential
for intellectual, physical and emotional success of occupation. Life Long Learning can be
pleased in many ways in the individual and professional context. This type of learning at
Travelodge, is advantageous for the entire life of an employee. This learning has very essential
role in making an employee fully self-reliant. The process of lifelong learning is very bendable
and plays a very crucial role at several levels and at different time frame. The worth of this
learning period deviated from the childhood to become an adult. Following are the structure:-
Internet:- It is considered as the best beginning of learning in the enterprise. Taking the
assistance of internet can learn a lot from the web. It would be facilitative for the
employee working over there to learn new method and techniques of practical work
effectively in a good manner. It considers:- self directed learning. With the help of
internet an employee can get the knowledge about various fields in travelodge. It will be
also helpful to increase knowledge. Credit Increment And Transfer Schemes:- it is a process of collection of credit for
learning towards an education. Life long learning can be gained by collect credit in the
function of assistant manager of Travelodge. These acknowledgements or achievements
can be facilitative in the constant development in job.
Observation:- By being an administrator at Travelodge, its very essential for an employee
working as a manager that he find very keenly to the whole operative process of an
employee in the enterprise. He feels needful to divide the work in different manner
among the employees or the assistant working in the enterprise. In this manner it will be
very needful for the employees to work and use this education as a key learning.
Appraisals – it has power to motivate all the employees because it provides the several
benefits. Appraisals helps to demonstrate the need for improvement. Manager of the
Travelodge company can develop the effectiveness of employees by providing them
many skills' development opportunities such as- training sessions, promotions and other
benefits.
1.3 Assessment of performance of the self-managed learning
Self-Managed Learning is having all these benefits in respect of a subordinate manager:-
Internet -An individual will be capable to learn new techniques and plan of action by
learning everything from self through internet. In this way, it would help to be more assured in
terms of those plan of action and the scheme, that he would be preparation to implement at
Travelodge. Self-managed learning is a self-initiation procedure in which subordinate manager is
set out clear objectives for personal and professional development. It shows capability and
imperfection of individuals personality which will help me in boosting own learning and
orientation. Assistant manager will be judged in the enterprise on the basis of their
performance(Abraham and et.al., 2015). Assistant manager of Travelodge is performing
excellent then, it will help to get promoted to a senior place. As an assistant manager of
Travelodge, it will be casual for me to get familiar with my imperfectness that are playing the
role of hindrance in theBetterment In Skills through attending seminars and conferences - T tasks
appointed at Travel Lodge.
Betterment In Skills through attending seminars and conferences - This type of learning
will definitely go to provide an individual possibility that he can raise his ability by
learning over there. By taking participation in various activities in Travelodge, an
employee can be capable to identify his problems and can improve them. So, in this way,
the skills and ability of an employee will be raise.
Profit Of manager In Travelodge:-
Manage The Team:- It is one of the main role of an assistant manager, to supervise the
employer who are working under manager. It considers arranging the team programs and
handling the question of staff members.
benefits. Appraisals helps to demonstrate the need for improvement. Manager of the
Travelodge company can develop the effectiveness of employees by providing them
many skills' development opportunities such as- training sessions, promotions and other
benefits.
1.3 Assessment of performance of the self-managed learning
Self-Managed Learning is having all these benefits in respect of a subordinate manager:-
Internet -An individual will be capable to learn new techniques and plan of action by
learning everything from self through internet. In this way, it would help to be more assured in
terms of those plan of action and the scheme, that he would be preparation to implement at
Travelodge. Self-managed learning is a self-initiation procedure in which subordinate manager is
set out clear objectives for personal and professional development. It shows capability and
imperfection of individuals personality which will help me in boosting own learning and
orientation. Assistant manager will be judged in the enterprise on the basis of their
performance(Abraham and et.al., 2015). Assistant manager of Travelodge is performing
excellent then, it will help to get promoted to a senior place. As an assistant manager of
Travelodge, it will be casual for me to get familiar with my imperfectness that are playing the
role of hindrance in theBetterment In Skills through attending seminars and conferences - T tasks
appointed at Travel Lodge.
Betterment In Skills through attending seminars and conferences - This type of learning
will definitely go to provide an individual possibility that he can raise his ability by
learning over there. By taking participation in various activities in Travelodge, an
employee can be capable to identify his problems and can improve them. So, in this way,
the skills and ability of an employee will be raise.
Profit Of manager In Travelodge:-
Manage The Team:- It is one of the main role of an assistant manager, to supervise the
employer who are working under manager. It considers arranging the team programs and
handling the question of staff members.
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Standing For The Administration:- The assistant manager is always needed to take a
stand for the management. It means the manager must be well-known from the main
aspects of the business that he has been appointed.
Management of Complaints Of The Employees:- As an assistant manager I used to solve
the queries of the customer and just because of this, I was long-familiar with all the staff
members of Travelodge. Just Because of this, I was very comfortable in listening to their
problems.
LO 2
2.1 Assessment of own actual skills and ability actual skills and ability
Introduction
Skills are termed as an ability and capacity that is acquired through deliberate, systematic and
sustained effort to smoothly and adaptably carrying out complex activities or functions of jobs
that involves various ideas (Biberman-Shalev, 2019). Below mentioned is the traffic light skills
audit and the important skills required for an Assistant manager of Travelodge:
TRAFFIC LIGHT SKILLS AUDIT
K
E
Y
X No – I really need to
work on
this.
X Not entirely sure –I could
still
improve.
X Yes – I’m really confident I
can do
this
TIME and SELF
MANAGEMENT
I am able to organise my time so that I comfortably meet all my deadlines for ✔
I know exactly where to go for help and support if I have difficulty completing
a task
✔
I keep a diary or calendar so that I always know when I have to attend lectures,
seminars and
other key dates
✔
I arrive on time for classes, appointments and meetings ✔
I am aware of the things that cause me to waste time and am able to avoid
them when I have work to complete
✔
I have future targets in mind regarding my education (and career) and use
these to help me
focus on current tasks
✔
stand for the management. It means the manager must be well-known from the main
aspects of the business that he has been appointed.
Management of Complaints Of The Employees:- As an assistant manager I used to solve
the queries of the customer and just because of this, I was long-familiar with all the staff
members of Travelodge. Just Because of this, I was very comfortable in listening to their
problems.
LO 2
2.1 Assessment of own actual skills and ability actual skills and ability
Introduction
Skills are termed as an ability and capacity that is acquired through deliberate, systematic and
sustained effort to smoothly and adaptably carrying out complex activities or functions of jobs
that involves various ideas (Biberman-Shalev, 2019). Below mentioned is the traffic light skills
audit and the important skills required for an Assistant manager of Travelodge:
TRAFFIC LIGHT SKILLS AUDIT
K
E
Y
X No – I really need to
work on
this.
X Not entirely sure –I could
still
improve.
X Yes – I’m really confident I
can do
this
TIME and SELF
MANAGEMENT
I am able to organise my time so that I comfortably meet all my deadlines for ✔
I know exactly where to go for help and support if I have difficulty completing
a task
✔
I keep a diary or calendar so that I always know when I have to attend lectures,
seminars and
other key dates
✔
I arrive on time for classes, appointments and meetings ✔
I am aware of the things that cause me to waste time and am able to avoid
them when I have work to complete
✔
I have future targets in mind regarding my education (and career) and use
these to help me
focus on current tasks
✔
CRITICAL THINKING
and PROBLEM
SOLVING
I am able to use different methods for exploring a problem (academic and non
academic),
such as considering different points of view or options
✔
I am able to consider a range of alternative solutions to a problem and predict
the best one in
the given circumstances
✔
I am able to break down a complex problem (e.g. an , a seminar
question or where to live) into simple parts
✔
I am able to work productively with others to solve problems ✔
I know how to find out what is expected of me in a particular assessment task ✔
ORAL
COMMUNICATION
In group discussions, I listen to others and I value and respond to their
contribution even if I do
not agree
✔
I am confident that I can contribute ideas and opinions to a group discussion ✔
I think of relevant follow-up questions as people are speaking and ask
them once they have finished
I am confident explaining new concepts to other people ✔
I would be confident in giving a presentation to my peers ✔
WRITTEN
COMMUNICATION
I am confident that I can structure an in paragraphs and using
signposting
language (however, firstly) in order to communicate my ideas effectively
✔
I am confident that I can write in an appropriate academic style for my subject ✔
INFORMATION
LITERACY:
READING
I am confident in gathering information from a wide variety of sources such as books,
journals, on-line data-bases and the internet.
I think about what I need to find out before I start reading (am I reading to verify facts, to
✔
✔
and PROBLEM
SOLVING
I am able to use different methods for exploring a problem (academic and non
academic),
such as considering different points of view or options
✔
I am able to consider a range of alternative solutions to a problem and predict
the best one in
the given circumstances
✔
I am able to break down a complex problem (e.g. an , a seminar
question or where to live) into simple parts
✔
I am able to work productively with others to solve problems ✔
I know how to find out what is expected of me in a particular assessment task ✔
ORAL
COMMUNICATION
In group discussions, I listen to others and I value and respond to their
contribution even if I do
not agree
✔
I am confident that I can contribute ideas and opinions to a group discussion ✔
I think of relevant follow-up questions as people are speaking and ask
them once they have finished
I am confident explaining new concepts to other people ✔
I would be confident in giving a presentation to my peers ✔
WRITTEN
COMMUNICATION
I am confident that I can structure an in paragraphs and using
signposting
language (however, firstly) in order to communicate my ideas effectively
✔
I am confident that I can write in an appropriate academic style for my subject ✔
INFORMATION
LITERACY:
READING
I am confident in gathering information from a wide variety of sources such as books,
journals, on-line data-bases and the internet.
I think about what I need to find out before I start reading (am I reading to verify facts, to
✔
✔
understand a subject in general or to analyse a particular argument?)
I make useful, easy to follow notes while I am finding information for an or project
I can identify the points in a text which convey the author’s main arguments and distinguish
these from supporting examples and references
NUMERACY
I am confident that I have the numerical and statistical skills needed to succeed on my
course
I am able to interpret information presented in graphs, charts, tables and diagrams.
✔
✔
✔
✔
✔
✔
✔
For many types of specific business role, everyone is required to have some unique skills
that are very essential.
Following are the required skills to fulfil the characteristics of assistant manager of Travelodge: -
Communication Skills: - The assistant manager should have different skills in
communicating with the visitor who are arriving in the hotel. Communication skills plays
a very important role in the business enterprise. The assistant manager should have
command on at least 5-7 languages which will help him to talk with the visitors so easily.
It will be also help me to communicate within the organisation in effective manner. I
know that my communication skills are excellent. As I am manager of the company I take
formal and informal business meetings with my team unit. This thing help me to
understand problems related to the activity and collect effective idea or
recommendations(Bukor, 2019).
Leading Skills: - The assistant manager of the Travel Lodge Hotel should have these
skills in order to fulfil the demand of the desired position. The manger should have
quality to influence their people with his leading skills. It is very essential to troubleshoot
all the organisational problems, which are arising at the enterprise. A manager should
I make useful, easy to follow notes while I am finding information for an or project
I can identify the points in a text which convey the author’s main arguments and distinguish
these from supporting examples and references
NUMERACY
I am confident that I have the numerical and statistical skills needed to succeed on my
course
I am able to interpret information presented in graphs, charts, tables and diagrams.
✔
✔
✔
✔
✔
✔
✔
For many types of specific business role, everyone is required to have some unique skills
that are very essential.
Following are the required skills to fulfil the characteristics of assistant manager of Travelodge: -
Communication Skills: - The assistant manager should have different skills in
communicating with the visitor who are arriving in the hotel. Communication skills plays
a very important role in the business enterprise. The assistant manager should have
command on at least 5-7 languages which will help him to talk with the visitors so easily.
It will be also help me to communicate within the organisation in effective manner. I
know that my communication skills are excellent. As I am manager of the company I take
formal and informal business meetings with my team unit. This thing help me to
understand problems related to the activity and collect effective idea or
recommendations(Bukor, 2019).
Leading Skills: - The assistant manager of the Travel Lodge Hotel should have these
skills in order to fulfil the demand of the desired position. The manger should have
quality to influence their people with his leading skills. It is very essential to troubleshoot
all the organisational problems, which are arising at the enterprise. A manager should
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have quality to maintain all the tasks which has assigned to him in the absence of his
superior. I am resolving the questions of the entire team employees and directing them to
reach the organisational goal. This was my core skill. Decision making skill : Decision making skill is to choose right task out of the given
task within the company environment. It is the most productive skill that helps company
in day to day activities. Individual should have this skills to get good appreciation from
its colleagues. These skills also includes intuition, foresight, critical thinking, emotional
intelligence or self control process (Kohli, 2019). Critical Thinking: Critical thinking is one of the most important skills that the Assistant
manager of Travelodge is going to need. Critical thinking would allow him to properly
understand the situations and make required decisions. Along with it, critical thinking
would make him develop good memory and retention power. Writing Skills: Good writing as also important for a manager. Better writing skills
ensures that the manager is able to write letters and convey feedbacks and responses to
organisations stakeholders and employees (Ries, 2019).
Delegation: Delegation is another important skills that the assistant of Travelodge should
acquire. This would make the organisations operations smooth and efficient. Along with
it, it would make the organisation successfully achieve its goals and objectives (Patterson,
2019).
My Current Skills Professional Standards (Inc.
Academic sources)
Travelodge and Job Role
Objectives
Decision-making – I am
able to make required
decisions in any of the given
situations. Also, I am much
engaged in understanding
others requirements in
Being able to make required
decisions is an important skill that is
important for an individual and the
business to grow. Also, it helps the
business to achieve its desired
Making required decisions in
order to take the team further
and achieve desired goals
and objectives.
superior. I am resolving the questions of the entire team employees and directing them to
reach the organisational goal. This was my core skill. Decision making skill : Decision making skill is to choose right task out of the given
task within the company environment. It is the most productive skill that helps company
in day to day activities. Individual should have this skills to get good appreciation from
its colleagues. These skills also includes intuition, foresight, critical thinking, emotional
intelligence or self control process (Kohli, 2019). Critical Thinking: Critical thinking is one of the most important skills that the Assistant
manager of Travelodge is going to need. Critical thinking would allow him to properly
understand the situations and make required decisions. Along with it, critical thinking
would make him develop good memory and retention power. Writing Skills: Good writing as also important for a manager. Better writing skills
ensures that the manager is able to write letters and convey feedbacks and responses to
organisations stakeholders and employees (Ries, 2019).
Delegation: Delegation is another important skills that the assistant of Travelodge should
acquire. This would make the organisations operations smooth and efficient. Along with
it, it would make the organisation successfully achieve its goals and objectives (Patterson,
2019).
My Current Skills Professional Standards (Inc.
Academic sources)
Travelodge and Job Role
Objectives
Decision-making – I am
able to make required
decisions in any of the given
situations. Also, I am much
engaged in understanding
others requirements in
Being able to make required
decisions is an important skill that is
important for an individual and the
business to grow. Also, it helps the
business to achieve its desired
Making required decisions in
order to take the team further
and achieve desired goals
and objectives.
decision-making and core
competencies.
goals and objectives.
Leading Skills – A good set
of leading skills allows an
individual to stand apart and
achieve the desired set of
goals and objectives from
his direction. Good
leadership also ensures
businesses growth and
success.
Leadership skills is valued by the
overall organisations and is required
for its development and growth.
In order to lead the team and
organisation and make it
achieve set goals and
objective.
Ability of the assistant manager in respect to the hospitality sector: -
Expertise in resolving conflicts: - The assistant manager is a person who understand the
problems of employees and try to solve their conflicts. He is the person who has an
experience to solve conflicts among employees. The manager closely observes the
situation and he makes the strategy to overcome from these situations.
Supervising Others:- The assistant manager is the person who has rights to give order to
his employees. Assistant a manger should establish the close relationship with other
employees. Manager plays the role of leader in company (Lopez, 2017).
2.2 Own improvement needs and activities
How I can develop the skills
Oral communication
For presentation skill it is necessary to
having good communication skill.
I have to listen to others and respond to
contribution if I do not agree to it.
Do some activities such talking to
someone with eye contact because it is
more effective thing.
I must feel confident while explaining
something new to someone.
Written communication skill
I must be confident while writing
academic style in appropriate manner.
I must be good in structuring
paragraphs.
I am required to complete and look
carefully any feedbacks to find any
areas for improvement.
I will try practise writing informally or
a blog in a diary. To advertise my
products and services of the company
on huge level.
competencies.
goals and objectives.
Leading Skills – A good set
of leading skills allows an
individual to stand apart and
achieve the desired set of
goals and objectives from
his direction. Good
leadership also ensures
businesses growth and
success.
Leadership skills is valued by the
overall organisations and is required
for its development and growth.
In order to lead the team and
organisation and make it
achieve set goals and
objective.
Ability of the assistant manager in respect to the hospitality sector: -
Expertise in resolving conflicts: - The assistant manager is a person who understand the
problems of employees and try to solve their conflicts. He is the person who has an
experience to solve conflicts among employees. The manager closely observes the
situation and he makes the strategy to overcome from these situations.
Supervising Others:- The assistant manager is the person who has rights to give order to
his employees. Assistant a manger should establish the close relationship with other
employees. Manager plays the role of leader in company (Lopez, 2017).
2.2 Own improvement needs and activities
How I can develop the skills
Oral communication
For presentation skill it is necessary to
having good communication skill.
I have to listen to others and respond to
contribution if I do not agree to it.
Do some activities such talking to
someone with eye contact because it is
more effective thing.
I must feel confident while explaining
something new to someone.
Written communication skill
I must be confident while writing
academic style in appropriate manner.
I must be good in structuring
paragraphs.
I am required to complete and look
carefully any feedbacks to find any
areas for improvement.
I will try practise writing informally or
a blog in a diary. To advertise my
products and services of the company
on huge level.
2.3 Development opportunities to meet current and future defined needs
Outside development opportunities
Skill based learning- Employee development is the key attribute that an employee needs
to develop in the hotel industry. Travelodge became the first company in United Kingdom to
open the skill academy training centre for hospitality industry. The person who want to develop
their skills which match to the hospitality industry, can learn from the Travelodge. It became the
first company 2010. Travelodge hotels supports their employees by providing a full training and
development programs and a large range of diplomas such as diploma in team leading. Programs
are developed in various stages such as the discoverer, the traveller, the adventurer. As a
manager of company i developed the opportunities for the new employees by developing the
training sessions(.Macià and García, 2016). As a manager i will meet the needs and wants of the
employees on weekly bases and understand the skills which have to developed in them and try to
develop through training and development programs. Through this i will improve the areas such
as marketing skill, performance evaluation skill and resolving skill. These areas which have to
develop in me and also in other employees.
Inside development opportunities
Continuing training-To become a more effective communicator or problem solver, it is
essential to have good communication skill. Communication skill also includes effective way of
talking and sense of grammar. Training also helpful to learn that how to develop the core skills
in me to manage all the programs. To being a good communicator it is also needed to being a
good listener and this thing will motivate me because i am a good listener. There are
opportunities to develop the skills which needed in the hospitality industry as a manager. In
future i will able to deal with my weakness in a good way. I am confident in this case that i will
learn what i have to learn.
2.4 Personal development plan
Developme
nt objectives
priority Activities to be
undertaken
Resources Target
start date
Target
end date
Criteria for
success
Improve High Getting idea You Tube, 25th 1st Meet with
Outside development opportunities
Skill based learning- Employee development is the key attribute that an employee needs
to develop in the hotel industry. Travelodge became the first company in United Kingdom to
open the skill academy training centre for hospitality industry. The person who want to develop
their skills which match to the hospitality industry, can learn from the Travelodge. It became the
first company 2010. Travelodge hotels supports their employees by providing a full training and
development programs and a large range of diplomas such as diploma in team leading. Programs
are developed in various stages such as the discoverer, the traveller, the adventurer. As a
manager of company i developed the opportunities for the new employees by developing the
training sessions(.Macià and García, 2016). As a manager i will meet the needs and wants of the
employees on weekly bases and understand the skills which have to developed in them and try to
develop through training and development programs. Through this i will improve the areas such
as marketing skill, performance evaluation skill and resolving skill. These areas which have to
develop in me and also in other employees.
Inside development opportunities
Continuing training-To become a more effective communicator or problem solver, it is
essential to have good communication skill. Communication skill also includes effective way of
talking and sense of grammar. Training also helpful to learn that how to develop the core skills
in me to manage all the programs. To being a good communicator it is also needed to being a
good listener and this thing will motivate me because i am a good listener. There are
opportunities to develop the skills which needed in the hospitality industry as a manager. In
future i will able to deal with my weakness in a good way. I am confident in this case that i will
learn what i have to learn.
2.4 Personal development plan
Developme
nt objectives
priority Activities to be
undertaken
Resources Target
start date
Target
end date
Criteria for
success
Improve High Getting idea You Tube, 25th 1st Meet with
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Presentation
skill
through
presentation skill
videos, set goals
to achieve the
target, work on
body
language(Pool and
et.al., 2015).
Observing the
managers etc.
Novemb
er 2018
February
2019
managers on
daily basis
to know
about the
development
opportunitie
s. Try to
give
presentation
s and
gathering
feedback
from them.
Improve
Communica
tion skill
Very
high
Communication
with peers and try
to communicate
with high level
managers to get
rid of hesitation.
Self improvement
guide to improve
learning skill.
Practise in
organisation,
meet with upper
level managers,
learn from
google regarding
communication
ways.
28th
Novemb
er 2018
3rd
January
2019
Feedback
from
managers
and peers
LO 3
3.1- Discuss the processes and activities required to implement the development plan
Process
Know the goals of life- It is the first step of personal development plan in which it has to
know that what are the goals of life. The skills which have to develop, will meet with the future
goals. It has to understand that the goal of life considers the skill which have to developed.
skill
through
presentation skill
videos, set goals
to achieve the
target, work on
body
language(Pool and
et.al., 2015).
Observing the
managers etc.
Novemb
er 2018
February
2019
managers on
daily basis
to know
about the
development
opportunitie
s. Try to
give
presentation
s and
gathering
feedback
from them.
Improve
Communica
tion skill
Very
high
Communication
with peers and try
to communicate
with high level
managers to get
rid of hesitation.
Self improvement
guide to improve
learning skill.
Practise in
organisation,
meet with upper
level managers,
learn from
google regarding
communication
ways.
28th
Novemb
er 2018
3rd
January
2019
Feedback
from
managers
and peers
LO 3
3.1- Discuss the processes and activities required to implement the development plan
Process
Know the goals of life- It is the first step of personal development plan in which it has to
know that what are the goals of life. The skills which have to develop, will meet with the future
goals. It has to understand that the goal of life considers the skill which have to developed.
Swot analysis- The second stage is swot analysis. It is the internal analysis of an
individual in which the weakness and strength of the person has to known because the whole
personal development plan depends on it(Knight, Iswanti and Murphey, 2018).
Understand what would be the best available option- In the third stage it has to known
that which is the best source which has to apply to develop the skills. It might be internet, books
and novels, feedback from peers etc.
Take action- The next stage is to take action in which the personal development plan
have to make with the time period. Know about the success criteria of the skills and
implementation of the development plan.
Evaluation and monitoring- It is the last stage of making personal development plan. In
this stage an individual monitor and evaluate the overall plan. It is the stage of after completion
of training session. An individual evaluated himself through his own learning and also through
getting feedback from peers.
Activities
Keeping diary- It is an important aspect for an individual that they have to note the things which
have to develop. They can note the activities to assess themselves in a proper manner.
List of things to do- After noted the daily activities, the person has to create the lists of thing
which have to do to increase their efficiency. They can make the development plan on the bases
of this list.
Priority- After making the list of thing which will have to done by them in the future, they have
to make priority list that what are the things which have to follow. Priority list is made on the
basis of future plan, which will help to develop themselves in the future.
Avoid procrastination- It is the habit of delaying the task or avoid the task. For self
development an individual has to avoid procrastination. To avoid this thing an individual can set
deadlines for his project, create scheduled for etc.
3.2- Undertake and document development activities as planned
To undertake and document development there are some activities to do, which are following-
Activities How they would be done?
Online test Online tests help an individual to know about themselves. It is the
individual in which the weakness and strength of the person has to known because the whole
personal development plan depends on it(Knight, Iswanti and Murphey, 2018).
Understand what would be the best available option- In the third stage it has to known
that which is the best source which has to apply to develop the skills. It might be internet, books
and novels, feedback from peers etc.
Take action- The next stage is to take action in which the personal development plan
have to make with the time period. Know about the success criteria of the skills and
implementation of the development plan.
Evaluation and monitoring- It is the last stage of making personal development plan. In
this stage an individual monitor and evaluate the overall plan. It is the stage of after completion
of training session. An individual evaluated himself through his own learning and also through
getting feedback from peers.
Activities
Keeping diary- It is an important aspect for an individual that they have to note the things which
have to develop. They can note the activities to assess themselves in a proper manner.
List of things to do- After noted the daily activities, the person has to create the lists of thing
which have to do to increase their efficiency. They can make the development plan on the bases
of this list.
Priority- After making the list of thing which will have to done by them in the future, they have
to make priority list that what are the things which have to follow. Priority list is made on the
basis of future plan, which will help to develop themselves in the future.
Avoid procrastination- It is the habit of delaying the task or avoid the task. For self
development an individual has to avoid procrastination. To avoid this thing an individual can set
deadlines for his project, create scheduled for etc.
3.2- Undertake and document development activities as planned
To undertake and document development there are some activities to do, which are following-
Activities How they would be done?
Online test Online tests help an individual to know about themselves. It is the
way of self assessment.
Attending seminars Seminars is the est place to learn something from the experienced
person. Through attending the seminars the staff can learn something
about their development which can help them in improving
themselves.
Internet activity As per above description to develop the presentation skill an
individual can take help of the internet. Through searching out the
presentations videos, understanding power will increase and after
understand all the things an individual can develop the skills and
work for it. Learn from the internet about body language, eye contact,
dressing sense etc. Try to make presentations and present it to the
managers and peers (Biberman-Shalev, 2018).
Communication with
peers
It is the another activity which have to done by an individual to make
efficient to communication skill. For development in communication
skill, it is necessary to develop relations with other person in the
organisation and try to communicate with them all the time so that the
hesitation will decrease. Peers will give feedback for the activity that
what is done by an individual and its all about the overall
performance.
3.3 Reflect critically on own learning against original aims and objectives set in the development
plan
Above activities helped me to develop my skills. I saw the online videos to learn
something about communication and presentation. I did not know few things such as how to
communicate in proper way with the upper level managers and i also did not know how to give
presentation. I learn many things from videos. Next thing is seminars, I also develop my
capabilities from seminars. Seminars gave me motivation which through i developed myself. The
result comes as i learned many things from this. From it but some skills which are not developed
in me till now just like time management skill, oral communication skill. I have to develop this
Attending seminars Seminars is the est place to learn something from the experienced
person. Through attending the seminars the staff can learn something
about their development which can help them in improving
themselves.
Internet activity As per above description to develop the presentation skill an
individual can take help of the internet. Through searching out the
presentations videos, understanding power will increase and after
understand all the things an individual can develop the skills and
work for it. Learn from the internet about body language, eye contact,
dressing sense etc. Try to make presentations and present it to the
managers and peers (Biberman-Shalev, 2018).
Communication with
peers
It is the another activity which have to done by an individual to make
efficient to communication skill. For development in communication
skill, it is necessary to develop relations with other person in the
organisation and try to communicate with them all the time so that the
hesitation will decrease. Peers will give feedback for the activity that
what is done by an individual and its all about the overall
performance.
3.3 Reflect critically on own learning against original aims and objectives set in the development
plan
Above activities helped me to develop my skills. I saw the online videos to learn
something about communication and presentation. I did not know few things such as how to
communicate in proper way with the upper level managers and i also did not know how to give
presentation. I learn many things from videos. Next thing is seminars, I also develop my
capabilities from seminars. Seminars gave me motivation which through i developed myself. The
result comes as i learned many things from this. From it but some skills which are not developed
in me till now just like time management skill, oral communication skill. I have to develop this
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skill for achieving the future goals (Faris, 2018). However, I was not able to develop my
communication skill due to lack of interaction with other people. Moreover, I lack at oral
communication which is a weakness for me but with the help of this learning styles I am able to
achieve my aims and objectives effectively and efficiently. Also, I am not confident at specking
in group discussion but with the help of these activities I am able to speck in group and can
answer confidently in group discussions (Whitehall And et.al., 2018).
I made the personal development plan to develop my skills. It is important to develop the
skills in me to achieve the future goals. The skills like communication skill, presentation skill
which is planned for development. However on the critical note, I am not too good in
communication skill so I decided to develop these skills in me just because it is need to future
development.
I set the goals and objectives to develop the skills. I took help of the online videos which
is so helpful for me in my development plan because through the online videos I learned how to
stand and perform, in front of public. It is not easy for everyone to give presentational in front of
public(Perry, 2017). However, By using this learning style such as internet, videos etc. I have
developed my skills and knowledge of specking in public which is beneficial for my future
(Stebbins, 2017).
I am not good at listening properly due which many a time I skipped what people told me
and it is a big disadvantage for me and for my career (Cottrell, 2015). But, I learned from the
feedback of my peers. Sometimes they taught me the things which have to develop in me. I also
developed the listening skills in me because if anyone wants to being a good Lister and
communicator then they also have to develop the learning skills. I developed these core skills in
me and now i am good both in communication and presentation and these skills also developed
another skill in me such as problem-solving skill (Holt, 2016).
I set the time period for skill development and i learned maximum things in this time
period. Now I am capable to take decisions on my own bases and present my findings in front of
other managers. I also taught some things from them because they know very well how to
perform in a well manner. But on the other side, I was not able to develop my communication
skills in this and thus for developing my communication skills I require more time.
3.4 Update the development plan Based on Feedback and evaluation
communication skill due to lack of interaction with other people. Moreover, I lack at oral
communication which is a weakness for me but with the help of this learning styles I am able to
achieve my aims and objectives effectively and efficiently. Also, I am not confident at specking
in group discussion but with the help of these activities I am able to speck in group and can
answer confidently in group discussions (Whitehall And et.al., 2018).
I made the personal development plan to develop my skills. It is important to develop the
skills in me to achieve the future goals. The skills like communication skill, presentation skill
which is planned for development. However on the critical note, I am not too good in
communication skill so I decided to develop these skills in me just because it is need to future
development.
I set the goals and objectives to develop the skills. I took help of the online videos which
is so helpful for me in my development plan because through the online videos I learned how to
stand and perform, in front of public. It is not easy for everyone to give presentational in front of
public(Perry, 2017). However, By using this learning style such as internet, videos etc. I have
developed my skills and knowledge of specking in public which is beneficial for my future
(Stebbins, 2017).
I am not good at listening properly due which many a time I skipped what people told me
and it is a big disadvantage for me and for my career (Cottrell, 2015). But, I learned from the
feedback of my peers. Sometimes they taught me the things which have to develop in me. I also
developed the listening skills in me because if anyone wants to being a good Lister and
communicator then they also have to develop the learning skills. I developed these core skills in
me and now i am good both in communication and presentation and these skills also developed
another skill in me such as problem-solving skill (Holt, 2016).
I set the time period for skill development and i learned maximum things in this time
period. Now I am capable to take decisions on my own bases and present my findings in front of
other managers. I also taught some things from them because they know very well how to
perform in a well manner. But on the other side, I was not able to develop my communication
skills in this and thus for developing my communication skills I require more time.
3.4 Update the development plan Based on Feedback and evaluation
Developm
ent
objectives
priority Activities
undertaken
Resources Target
start
date
Target
end
date
Target
achieve
d or not
Criteria
for success
Improve
Presentatio
n skill
High Idea through
presentation skill
videos, set goals
to achieve the
target, work on
body
language(Pool
and et.al., 2015).
You Tube,
Observing the
managers etc.
3rd
Novem
ber
2018
1st
Februar
y 2019
The
objectiv
e to
develop
present
ation
skills is
achieve
d with
the help
of this
resourc
es.
Meet with
managers
on daily
basis to
know about
the
developme
nt
opportuniti
es. Try to
give
presentatio
ns and
gathering
feedback
from them.
Improve
Communic
ation skill
Very
high
Communication
with peers and
try to
communicate
with high level
managers to get
rid of hesitation.
Self
improvement
guide to improve
learning skill.
Practise in
organisation,
meet with
upper level
managers,
learn from
google
regarding
communication
ways.
2nd
march
2019
1st April
2019
This
objectiv
e is not
achieve
d as it
require
more
time
than the
target
end
Feedback
from
managers
and peers
ent
objectives
priority Activities
undertaken
Resources Target
start
date
Target
end
date
Target
achieve
d or not
Criteria
for success
Improve
Presentatio
n skill
High Idea through
presentation skill
videos, set goals
to achieve the
target, work on
body
language(Pool
and et.al., 2015).
You Tube,
Observing the
managers etc.
3rd
Novem
ber
2018
1st
Februar
y 2019
The
objectiv
e to
develop
present
ation
skills is
achieve
d with
the help
of this
resourc
es.
Meet with
managers
on daily
basis to
know about
the
developme
nt
opportuniti
es. Try to
give
presentatio
ns and
gathering
feedback
from them.
Improve
Communic
ation skill
Very
high
Communication
with peers and
try to
communicate
with high level
managers to get
rid of hesitation.
Self
improvement
guide to improve
learning skill.
Practise in
organisation,
meet with
upper level
managers,
learn from
regarding
communication
ways.
2nd
march
2019
1st April
2019
This
objectiv
e is not
achieve
d as it
require
more
time
than the
target
end
Feedback
from
managers
and peers
date so
in order
to
achieve
this
objectiv
e I will
have to
work
on this
for one
more
month.
in order
to
achieve
this
objectiv
e I will
have to
work
on this
for one
more
month.
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LO 4
4.1 Solutions to work-based problems
4.2 Communication styles and appropriate manners at certain levels
In the organisation employees often faces work-based problems. Employees have to solve
the problem on their own bases to better workflow on the workplace. It is necessary to make
positive environment at the workplace to increase the productivity and profitability. In the
organisation employees haver many types of conflicts and they faced many types of problems. It
is bad for the organisation that the employees face difficulties. If the employees at the workplace
faced some difficulties to do the work then it makes impact on the profitability and productivity
4.1 Solutions to work-based problems
4.2 Communication styles and appropriate manners at certain levels
In the organisation employees often faces work-based problems. Employees have to solve
the problem on their own bases to better workflow on the workplace. It is necessary to make
positive environment at the workplace to increase the productivity and profitability. In the
organisation employees haver many types of conflicts and they faced many types of problems. It
is bad for the organisation that the employees face difficulties. If the employees at the workplace
faced some difficulties to do the work then it makes impact on the profitability and productivity
of the organisation. Manager has to solve the problems of employee in every aspect because it is
all about the overall productivity of the organisation.
Work based problems- In my organisation there is a problem regarding employee
turnover and customer care. Problem is raised regarding the inequality of salary due to the sales
target. Basically, who perform outstanding here he/she is rewarded by the organisation but for a
certain period there is lack of clearness regarding this issue. Another major problem is conflict
between employees and it is the common problem which is founded in every organisation.
Solution of the problem- It is important to solve the problem in organisation because
problem of the employees always create negative things for the organisation. For get rid of
employee turnover, organisation has to pay more attention on the employees and take care of
reward and incentives. Employee turnover can be decreased through reward system and
incentive system. For solve the problem of customer care the organisation has to build more
online services which through it is easy to develop the strategies for best customer service.
Another solution for employee retention is training and development. Through training and
development, the organisation can retain their employees. Another solution is employee
supervision, through supervise the employees the organisation can easily retain the employees in
effective manner. According to my opinion, The best solution of every problem is, divide the
employees into small groups. The groups are making up with 5 to 6 people.
Through this the collaboration and bonding between employees increased. Again,
supervisor of the team can help to define team's goal, identify problems and recommend
solution. Through diving the employees in small group, rewarding system, will be more defined
and more competitive. It will create more efficiency in the work because the situation of conflict
cannot arrive in the small groups and it also increases the work efficiency of the employees.
Through this the employee can self asses themselves and self-assessment is the best thing for
development of the employee. Self-managed learning promotes the employees for more
competition with the other groups of employees. As the result employees will be efficient,
cooperative and above all devoted to the work.
Communication is the process of transforming ideas, thoughts, feeling and emotions by
using the different channel of communication. Every person has own communication style which
used by them to communicate with other people. Communication style varies from individual to
individual. Communication is an important part of the organisation. It is important to
all about the overall productivity of the organisation.
Work based problems- In my organisation there is a problem regarding employee
turnover and customer care. Problem is raised regarding the inequality of salary due to the sales
target. Basically, who perform outstanding here he/she is rewarded by the organisation but for a
certain period there is lack of clearness regarding this issue. Another major problem is conflict
between employees and it is the common problem which is founded in every organisation.
Solution of the problem- It is important to solve the problem in organisation because
problem of the employees always create negative things for the organisation. For get rid of
employee turnover, organisation has to pay more attention on the employees and take care of
reward and incentives. Employee turnover can be decreased through reward system and
incentive system. For solve the problem of customer care the organisation has to build more
online services which through it is easy to develop the strategies for best customer service.
Another solution for employee retention is training and development. Through training and
development, the organisation can retain their employees. Another solution is employee
supervision, through supervise the employees the organisation can easily retain the employees in
effective manner. According to my opinion, The best solution of every problem is, divide the
employees into small groups. The groups are making up with 5 to 6 people.
Through this the collaboration and bonding between employees increased. Again,
supervisor of the team can help to define team's goal, identify problems and recommend
solution. Through diving the employees in small group, rewarding system, will be more defined
and more competitive. It will create more efficiency in the work because the situation of conflict
cannot arrive in the small groups and it also increases the work efficiency of the employees.
Through this the employee can self asses themselves and self-assessment is the best thing for
development of the employee. Self-managed learning promotes the employees for more
competition with the other groups of employees. As the result employees will be efficient,
cooperative and above all devoted to the work.
Communication is the process of transforming ideas, thoughts, feeling and emotions by
using the different channel of communication. Every person has own communication style which
used by them to communicate with other people. Communication style varies from individual to
individual. Communication is an important part of the organisation. It is important to
communicate with the other persons in effective way because everything depends on good
communication. There are some styles of communication and they are following-
The controller style- In this style the communicator wants facts. They are the person who believe
on task orientation. They have clear concept of goal and objectives. They are motivated and
dedicated to their tasks. They are very goal-oriented and determined to meet deadlines and
objectives. They make eye contact and are often seen as exhibiting an aggressive style and
emphatic behaviour. They are also sometimes seen as aggressive and bossy communicators in
their strictness. A conversation with a controller should be short, sweet and to the point.
The promoter style- This type of communicator focuses on planning activities. They are
interested to make the plan for start to end. They will spend hours talking about their weekend
plans but will also dentil a project from start to finish. They are passionate about their work and
too worried about talking of themselves. They are fabulous in effective communication. They are
always talking about their lives, plans, and range, and are just as hurried to ask the same. They
like to present a personal message when talking with peers and cater to their program and
conversations with their people. The verbal and non-verbal communication styles of that type of
person are open and honest. In the organisation, this makes them easy to approach with feedback.
The analyser- This are the person who works with detailed information regarding their work and
objectives and goals. Analysers are rightist forward to others because they don't want to talk in
negative sense because they know the effect of this. In the workplace, these types need all the
facts as soon as possible. They want to analyse and investigate and understand a project from all
angles.
The supportive style- This type of people considers in good listener and effective communicator.
The low-level employees of the organisation consider in supportive style of communication such
as guard, workers and other low level employees.
4.3 Reflective report effective time-management strategies
According to my opinion, Problem solving techniques are those assist in identifying the
solution to solve the problem in effective and efficient manner. There are various techniques
which are used for solving Problems which consist of followings :
Define and understand the problem : According to Me, The first step in solving any
problem is related to defining the said problem which will helps in understanding the
communication. There are some styles of communication and they are following-
The controller style- In this style the communicator wants facts. They are the person who believe
on task orientation. They have clear concept of goal and objectives. They are motivated and
dedicated to their tasks. They are very goal-oriented and determined to meet deadlines and
objectives. They make eye contact and are often seen as exhibiting an aggressive style and
emphatic behaviour. They are also sometimes seen as aggressive and bossy communicators in
their strictness. A conversation with a controller should be short, sweet and to the point.
The promoter style- This type of communicator focuses on planning activities. They are
interested to make the plan for start to end. They will spend hours talking about their weekend
plans but will also dentil a project from start to finish. They are passionate about their work and
too worried about talking of themselves. They are fabulous in effective communication. They are
always talking about their lives, plans, and range, and are just as hurried to ask the same. They
like to present a personal message when talking with peers and cater to their program and
conversations with their people. The verbal and non-verbal communication styles of that type of
person are open and honest. In the organisation, this makes them easy to approach with feedback.
The analyser- This are the person who works with detailed information regarding their work and
objectives and goals. Analysers are rightist forward to others because they don't want to talk in
negative sense because they know the effect of this. In the workplace, these types need all the
facts as soon as possible. They want to analyse and investigate and understand a project from all
angles.
The supportive style- This type of people considers in good listener and effective communicator.
The low-level employees of the organisation consider in supportive style of communication such
as guard, workers and other low level employees.
4.3 Reflective report effective time-management strategies
According to my opinion, Problem solving techniques are those assist in identifying the
solution to solve the problem in effective and efficient manner. There are various techniques
which are used for solving Problems which consist of followings :
Define and understand the problem : According to Me, The first step in solving any
problem is related to defining the said problem which will helps in understanding the
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cause of problems and will assist in understanding the problem in better way. Travelodge
is facing problem regarding employee turnover and customer care and to solve this
problem the organisation must understand the problem clearly to provide better solution.
Assess the scale of problem : The scale of problem means the identifying the extent of
problem to make determine the better solution. Travelodge in order to identify the
solution to problem must understand the extent to which the problem lies.
Gather relevant information : According to my views, Travelodge in order to find the
solution to problems must gather information regarding this factors. I have identified that
employee turnover is high due to less pay scales and lack of motivation at the workplace.
Identify the root cause : As per my opinion, Root cause means to identify when this
problems started. Travelodge mus identify the cause of problem such as management
pressure, workload, lack of leadership etc.
Test of Hypothesis : It means undertaking quantitative research regarding the cause of
problem to gain better understanding regarding the problem.
Involve others : I think, To solve the problem it is required to gather suggestion of other
members to solve the problem in a better way. As per me, Travelodge must involved
their members to identify better solution of problem.
Consider the proposed solution : Travelodge In order to solve the problem can proposed
solution such as reducing employee turnover through use of providing them with
satisfaction by motivating them, providing them appraisals etc.
Test the proposed solution : It means implementing this proposed solution to identify if it
is working or not.
Champion your decision: The proposed solution require element of resources to
implement in organisation. It consists of financial or human resources. After making a
decision regarding problem I have to take permission from senior authority to get
approval of this idea.
Monitor the results : The next step after implementing the solution to the problems it
requires monitoring to reduce the chances of future problems regarding this matter.
According to My opinion, Travelodge must follow the problem solving technique to
resolve the problem and keep monitoring the situation to reduce chances of future problems of
employee turnover and customer care.
is facing problem regarding employee turnover and customer care and to solve this
problem the organisation must understand the problem clearly to provide better solution.
Assess the scale of problem : The scale of problem means the identifying the extent of
problem to make determine the better solution. Travelodge in order to identify the
solution to problem must understand the extent to which the problem lies.
Gather relevant information : According to my views, Travelodge in order to find the
solution to problems must gather information regarding this factors. I have identified that
employee turnover is high due to less pay scales and lack of motivation at the workplace.
Identify the root cause : As per my opinion, Root cause means to identify when this
problems started. Travelodge mus identify the cause of problem such as management
pressure, workload, lack of leadership etc.
Test of Hypothesis : It means undertaking quantitative research regarding the cause of
problem to gain better understanding regarding the problem.
Involve others : I think, To solve the problem it is required to gather suggestion of other
members to solve the problem in a better way. As per me, Travelodge must involved
their members to identify better solution of problem.
Consider the proposed solution : Travelodge In order to solve the problem can proposed
solution such as reducing employee turnover through use of providing them with
satisfaction by motivating them, providing them appraisals etc.
Test the proposed solution : It means implementing this proposed solution to identify if it
is working or not.
Champion your decision: The proposed solution require element of resources to
implement in organisation. It consists of financial or human resources. After making a
decision regarding problem I have to take permission from senior authority to get
approval of this idea.
Monitor the results : The next step after implementing the solution to the problems it
requires monitoring to reduce the chances of future problems regarding this matter.
According to My opinion, Travelodge must follow the problem solving technique to
resolve the problem and keep monitoring the situation to reduce chances of future problems of
employee turnover and customer care.
Recommendation-
Travelogue has to update its technology.
Evaluation of customer service on day to day operations.
Provide good quality of service and get feedback from the customers.
Be friendly with the customers because this thing always attracts them
CONCLUSION
From the above study it has been concluded that every person needed professional
development in his entire life. To achieve the major objectives' skill development needed to the
individuals. Through various strategies and self development an individual could develop
himself and ready own self for future planning. Different time management styles which through
anyone could manage their work is explained briefly as well.
Travelogue has to update its technology.
Evaluation of customer service on day to day operations.
Provide good quality of service and get feedback from the customers.
Be friendly with the customers because this thing always attracts them
CONCLUSION
From the above study it has been concluded that every person needed professional
development in his entire life. To achieve the major objectives' skill development needed to the
individuals. Through various strategies and self development an individual could develop
himself and ready own self for future planning. Different time management styles which through
anyone could manage their work is explained briefly as well.
REFERENCES
Books and Journals
Abraham and et.al., 2015. Can Adherence to Adult Learning Principles Ensure Personal and
Professional Development among Medical School Faculty? Experiences from an Indian
Medical School. International Journal of Current Research.7(7). pp.17848-17852.
Biberman-Shalev, L., 2018. Personal blogs or communal blogs? Pre-service teachers'
perceptions regarding the contribution of these two platforms to their professional
development. Teaching and Teacher Education.69. pp.253-262.
Bukor, E., 2019. Exploring teacher identity from a holistic perspective: Reconstructing and
reconnecting personal and professional selves. Teachers and Teaching.21(3). pp.305-
327.
Cottrell, S., 2015. Skills for success: Personal development and employability. Macmillan
International Higher Education.
Duboust, S. and Knight, P., 2018. Group Activities for Personal Development. Routledge.
Edwards, C.C., 2016. Critical Moments in Personal and Professional
Development. Transformational Learning Experiences: A Conversation with
Counselors about Their Personal and Professional Developmental Journeys, p.649.
Faris, J., 2018. Some reflections on process, relationship, and personal development in
supervision. In Perspectives on supervision (pp. 91-112). Routledge.
Holt, N. L. ed., 2016. Positive youth development through sport. Routledge.
Knight, K., Iswanti, S.N. and Murphey, T., 2018. Balancing Personal Responsibilities with
Association Altruism: Three Professional Development Histories in LTAs. In The Role
of Language Teacher Associations in Professional Development(pp. 295-306). Springer,
Cham.
Kohli, R., 2019. Lessons for Teacher Education: The Role of Critical Professional Development
in Teacher of Color Retention. Journal of Teacher Education, 70(1).pp.39-50.
Kroll, J.F. and Dussias, P.E., 2017. The Benefits of Multilingualism to the Personal and
Professional Development of Residents of the US. Foreign language annals.50(2).
pp.248-259.
Lopez, J., 2017. Impact of an online EdD programme on personal development and professional
practices (Doctoral dissertation, University of Liverpool).
Books and Journals
Abraham and et.al., 2015. Can Adherence to Adult Learning Principles Ensure Personal and
Professional Development among Medical School Faculty? Experiences from an Indian
Medical School. International Journal of Current Research.7(7). pp.17848-17852.
Biberman-Shalev, L., 2018. Personal blogs or communal blogs? Pre-service teachers'
perceptions regarding the contribution of these two platforms to their professional
development. Teaching and Teacher Education.69. pp.253-262.
Bukor, E., 2019. Exploring teacher identity from a holistic perspective: Reconstructing and
reconnecting personal and professional selves. Teachers and Teaching.21(3). pp.305-
327.
Cottrell, S., 2015. Skills for success: Personal development and employability. Macmillan
International Higher Education.
Duboust, S. and Knight, P., 2018. Group Activities for Personal Development. Routledge.
Edwards, C.C., 2016. Critical Moments in Personal and Professional
Development. Transformational Learning Experiences: A Conversation with
Counselors about Their Personal and Professional Developmental Journeys, p.649.
Faris, J., 2018. Some reflections on process, relationship, and personal development in
supervision. In Perspectives on supervision (pp. 91-112). Routledge.
Holt, N. L. ed., 2016. Positive youth development through sport. Routledge.
Knight, K., Iswanti, S.N. and Murphey, T., 2018. Balancing Personal Responsibilities with
Association Altruism: Three Professional Development Histories in LTAs. In The Role
of Language Teacher Associations in Professional Development(pp. 295-306). Springer,
Cham.
Kohli, R., 2019. Lessons for Teacher Education: The Role of Critical Professional Development
in Teacher of Color Retention. Journal of Teacher Education, 70(1).pp.39-50.
Kroll, J.F. and Dussias, P.E., 2017. The Benefits of Multilingualism to the Personal and
Professional Development of Residents of the US. Foreign language annals.50(2).
pp.248-259.
Lopez, J., 2017. Impact of an online EdD programme on personal development and professional
practices (Doctoral dissertation, University of Liverpool).
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Macià, M. and García, I., 2016. Informal online communities and networks as a source of
teacher professional development: A review. Teaching and Teacher Education.55.
pp.291-307.
Meek, F., 2016. The Food Teacher Professional Portfolio–a personal and professional
development programme for secondary food teachers. Nutrition Bulletin.41(4). pp.365-
371.
Olsen, B., 2015. Teaching what they learn, learning what they live: How teachers' personal
histories shape their professional development. Routledge.
Patterson, C., 2019. Developing Expertise and Personal Professional Learning—A Global
Perspective. In Enacted Personal Professional Learning (pp. 11-30). Springer, Singapore.
Perry, M., 2017. Personal Professional Development Plans. Canadian Journal of Medical
Laboratory Science.79(1). p.8.
Pool and et.al., 2015. Strategies for continuing professional development among younger,
middle-aged, and older nurses: A biographical approach. International journal of
nursing studies.52(5) pp.939-950.
Ramia and et.al., 2016. Mapping and assessment of personal and professional development
skills in a pharmacy curriculum. BMC medical education.16(1). p.19.
Ries, P.D., 2019. Evaluating Impacts of the Municipal Forestry Institute Leadership Training on
Participants’ Personal and Professional Lives. Urban Forestry & Urban Greening.
Stebbins, R. A., 2017. Personal Development Through Leisure. In Leisure’s Legacy (pp. 135-
153). Palgrave Macmillan, Cham.
Whitehall, A.P. And et.al., 2018. Being Smart Is Not Enough to Ensure Success: Integrating
Personal Development into a General Education Course. The Journal of General
Education. 65(3-4). pp.241-263.
teacher professional development: A review. Teaching and Teacher Education.55.
pp.291-307.
Meek, F., 2016. The Food Teacher Professional Portfolio–a personal and professional
development programme for secondary food teachers. Nutrition Bulletin.41(4). pp.365-
371.
Olsen, B., 2015. Teaching what they learn, learning what they live: How teachers' personal
histories shape their professional development. Routledge.
Patterson, C., 2019. Developing Expertise and Personal Professional Learning—A Global
Perspective. In Enacted Personal Professional Learning (pp. 11-30). Springer, Singapore.
Perry, M., 2017. Personal Professional Development Plans. Canadian Journal of Medical
Laboratory Science.79(1). p.8.
Pool and et.al., 2015. Strategies for continuing professional development among younger,
middle-aged, and older nurses: A biographical approach. International journal of
nursing studies.52(5) pp.939-950.
Ramia and et.al., 2016. Mapping and assessment of personal and professional development
skills in a pharmacy curriculum. BMC medical education.16(1). p.19.
Ries, P.D., 2019. Evaluating Impacts of the Municipal Forestry Institute Leadership Training on
Participants’ Personal and Professional Lives. Urban Forestry & Urban Greening.
Stebbins, R. A., 2017. Personal Development Through Leisure. In Leisure’s Legacy (pp. 135-
153). Palgrave Macmillan, Cham.
Whitehall, A.P. And et.al., 2018. Being Smart Is Not Enough to Ensure Success: Integrating
Personal Development into a General Education Course. The Journal of General
Education. 65(3-4). pp.241-263.
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