The Role of Values and Culture in HSC

This assignment delves into the importance of values and culture within the Healthcare Services (HSC) industry. It highlights how ethics influence clinical practices positively and emphasizes the need for employees to remain ethical in their actions and activities. Additionally, it underscores the significance of regular learning and adapting to environmental changes to ensure effective HSC performance.

Personal And Professional
Development In Health And
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare personal values and principles with the support while working in H&SC.......1
1.2 Personal culture influence role in supporting user of H&SC...........................................2
1.3 New development in personal values impact on working in H&SC................................2
TASK 2............................................................................................................................................3
2.1 Assessment of current skills and ability...........................................................................3
2.2 Holistic development plan with short, medium and long term goals...............................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
.........................................................................................................................................................9

INTRODUCTION
Personal and professional development refers to a way individual sets out their goals,
mission, strategies etc with the aim of enhancing knowledge related to specific field (Wykes and
et. al., 2015). Culture is an important elements in the development related to health and social
care as it assist them in performing the work ethically. For this report, H&SC sector is taken for
considerations in which personal values will be explained by taking example of working with the
sector. Role of personal culture and how it affects users of services will be described by taking
functional example. Own skills and ability will be identified for development and then
development plan will be made accordingly.
TASK 1
1.1 Compare personal values and principles with the support while working in H&SC
Values refers to ideas and thoughts shared by the same community related to difference
between good and bad, ethics and non ethics etc. Values and principles assist individual to shape
their career according to their past knowledge and experience. I belong from Romania which has
neighbour countries like Bulgaria, Hungary, Moldova etc and has Romanian culture from the
birth. Whole country has different type of people from various background but more than 85% of
the population comes from the Romania culture only which solely focuses on hierarchical
society. One of the important values which is possess from my culture is equality to all the
people and eradicate all the factors of discrimination so that every one can live happily. They
prefers to use title and surname until and unless someone demands call them by their name.
People of Romania do not trust strangers people and prefers to stay in privacy in most of the
time. In context of health care, Romanian does not prefers to visit hospital due to trust issues
that's why conditions of the H&SC sector is negative in nature. Due to poor conditions of health
care, country suffers from diseases like lungs cancer, AIDS, underweight baby, problem related
with uterus etc.
So according to H&SC, worker should not discriminate the patients on the basis of age,
gender, sex etc as it is unethical in the industry. All the patients arrives in the hospital should get
proper treatment by avoiding discrimination from mind (Stoddart and Evans, 2017). On the other
hand, other factor is equality to people. Whenever any individual comes for treatment then I
always considered them a patients instead of male, female, children etc as all are equal. Privacy
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is all one of the factors which I luckily got from my Romanian culture. Details of every patients
is secured and I have no rights to share those details to third person as it is illegal and unethical
in the laws of HSC (Girotti, Park and Tekian, 2015). So it can be said that all those mentioned
values has helped me at the time of working by enhancing my motivation level to a certain level.
1.2 Personal culture influence role in supporting user of H&SC
Culture which every individual possess comes from the society where they are living and
their life time experience in that culture (Stewart, Jameson and Curtin, 2015). If culture possess
from the society is positive then it will create a favourable environment in the future by living in
other society or while working and vice versa. Romanian culture states that every citizen should
perform their roles and responsibilities by following the path of ethical as it will help them to
make the decision correctly while working resulting in better performance. For instance, as
abortion is legal in Romania but any girl comes who is under 16 for abortion then it wont take
time to reject that patients treatment as it is illegal according to laws and Romania culture. So
this time, culture makes a positive impact on supporting use of HSC.
As mentioned above, Romania culture says that person should never discriminate on the
basis of any aspects, it makes a favourable impact in my working career as I always put all my
potential while doing clinical practices so that high quality of services is provided to the needy
person. On the other hand, some culture elements make a negative impact on my working as
Romanian culture depicts that they prefers privacy and did not openly talk to the strangers due to
trust issues. So as a practitioner, I continuously have to meet random patients so I have faced
problem in the starting as I could not be able to properly communicate with the patients. But as
the time flows, I have adapted my behaviour according to the external environment and now I do
not have any problem in making rapport with the clients. Other example is confidentiality
information of patients, for instance client work is to explain every problem they are facing
regarding the problem as then only doctors would be able to make the most effective treatment
plan. Role of doctor is to make the information confidential or concealed in nature so that third
party wont be able to take the advantage of it (Payne, 2015).
1.3 New development in personal values impact on working in H&SC
Any development in the HSC will have a positive as well as negative impact on the
working of practitioner as it has a direct connection with the performance of employees. As in
the recent past, local authorities has amended their Care Act which now states that its the
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responsibility of social care services to provide every support to the person in need without
considering their eligibility to get a funds from government. So from now onwards, we can not
deny any one to get a services from hospitals which means that doctors and nurses have to
enhanced their potential when working due to increase in number of clients on a daily basis. In
other development, UK government has amended their safety and quality act 2015 which speaks
that every hospitals should follow certain guidelines related to safety of patients while treatment
and quality of services to them only (Foster and et. al., 2017). If any one found guilty for not
following it then they might face legal issues and punishment from the side of government. So
now our work is to continuously analyse and monitor the changes government is planning to do
and then align our activities with it so that high quality of services is provided to them ( Health
and Social Care (Safety and Quality) Act 2015, 2019) Along with this, government is also
motivating hospitals and doctors to use advanaced and latest technology with the aim of
increasing quality and quantity of services to their patients so that various diseases would be
eliminated from the place. To attain this, proper training is provided to the doctors by the experts
so that no obstacle would be faced by them while working effectively.
Personal values comes with the person culture they possessed from the starting but it
should be change according to the rules and regulations of the hospital as it must be essential to
get adjusted in the environment where they are working. For instance, when I first arrived in the
hospital I was not sure that who to talk when to talk as their culture is different but proper
training is provided to me so that excellent communication and interpersonal skills would be
inculcate within me. As per the Romanian culture, people does not prefers to visit hospitals
physically because they have more trust over home remedies as compare to social care services.
So its doctor and nurses responsibility to motivate them by launching various programmes so
that awareness and benefits of social care would be disseminate to the people (Koh and Rudd,
2015).
TASK 2
2.1 Assessment of current skills and ability
It is important for every individual to find their capabilities and weakness as it assist them
to modify their performance accordingly (Hanko, 2016). For instance if worker of HSC removes
their weakness and strengthen their strengths while working then their practices and performance
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while working would improved to a certain level. My current skills and ability is explained
below,
Strengths Weakness
I have good communication skills which helps
me to make rapport with different type of
patients coming to hospitals. As mentioned
above, Romanian people does not trust and
prefers to talk to strangers due to which these
skills are essential for me.
One of my biggest weakness is short temper
behaviour. It is hard for me to control my anger
at that which sometimes affect me in a negative
way. For instance, if any patients irritate me
while working then sometimes I shouted on
them which affects my principles which I have
gained from the Romania.
Other strengths of my behaviour is patience
while talking. It is an essential factor in the
HSC industry as if accurate information is not
provided to me by the patients then it becomes
hard for me to give prescription accordingly.
I have less knowledge regarding the new laws
and medical information in the HSC sector due
to which I have to give more focus on reading
and implementing them accordingly.
It should be important in the HSC to follow the
rules and guidelines provided by the hospitals
as it avoid any negligence while working and
legal issues which might be imposed by the
government. I always follow ethical rules as it
helps me perform my task with highest
productivity. Various ethical principles
includes no discrimination at work,
prescription according to patients health etc.
I found problem while handling patients from
the Romania as I do not understand their
concerns due to the language barriers.
I am good because with the help of visual
learning I easily show visual data in the form
of maps and graphs. As it will helps me in
solving each issues within health and social
care.
I am weak in Auditory learning. This will
negatively impacts my capability about
assessment of the patients issues and
consideration of the right practice to overcome
from the same.
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2.2 Holistic development plan with short, medium and long term goals
As already mentioned in the above part, I have shared my strengths and weakness and
now its time for me to work on that effectively as finding these capabilities and weakness does
not affect the performance of the person. Proper dedication is required from the end of
employees as without their proper strategy and development plan, they can not attain
professional development in the future (Golightley and Goemans, 2017). PDP is a documents
which consist of various strategies and actions taken by the individual to remove their weakness
so that they can perform better in the critical as well as in normal conditions. My PDP plan is
given below,
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Short term Where am I
now?
Where do I
want to be?
Actions to
support
development
and achive
objectives
Criteria to measure/assess
achievment?
Improve
english
language
These skills
are weak in
me due to
which i
could not
communicat
e my ideas
with the
team.
I want to
communicate
with the team
members in an
effective
manner so that
they can
understand the
message or
information
conveyed.
In order to
improve
english
lanuage i keep
a notebook of
new words I
learn. I also
develop this
skills by
attnding
english
speaking
classes as well
as by
practising
english in
daily life.
Effective communication
with the patients from
different nation and back-
ground
Medium
Term
Where am I
now?
Where do I
want to be?
Actions to
support
development.
Criteria to measure/assess
achievment?
Top up in
Health and
Social Care
I am
communicat
ing with the
patients so
that their
issues can
be resolved
however i
I want to
communicate
with every
patient in an
effective
manner
regardless of
their language
In order to
improve this
skill I have to
join additional
classes for
learning the
romanian
language. As I
Comapring previous
performance with the
obtained performance so that
increase can be identified.
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am facing
issues with
romanian
people in
communicat
ing which is
impacting
my
performanc
e.
or nationality. am facing
issues in
communicatin
g with them
which can be
resolved by
learning their
language.
Improves
Auditory
learning.
I am
focusing on
dealing with
each issue
of patients.
I want to
improve my
auditory
leraning beacuse
it will helps me
in solving each
issues from
patients.
In order to
develop
Auditory
learning I
need to take
an action plan.
For this, i
participate in
discussions
and debates,
read aloud,
use mnemonic
devices etc.
Analysing importance of
auditory leraning in health
and social care.
Long Term Where am I
now?
Where do I
want to be?
Actions to
support
development.
Criteria to measure/assess
achievment?
To get a job
in Health
and Social
Care as a
nurse.
I am
currently
working as
care
supervisor
For becoming
nurse, i have to
improve my
knowledge
regarding the
For this, i
have to taken
the training
from a
recognised
Ability to perform different
job roles by using the existing
skills and competencies
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in health
and social
care.
medical
profession so
that i can
perform my
work as a nurse
in an effective
manner.
medical
institution so
that proper
information
and
knowledge
can be
acquired.
CONCLUSION
From the above mentioned report, it can be summarize that values and culture plays an
essential role in individual working life as it modify their actions and activities accordingly. In
the HSC industry, employees should try to remain ethical in nature because it enhances their
clinical practices while working. Person working in this industry should try to regularly learn
new developments in the sector as changes in the environment affects HSC performance in a
positive or negative way.
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