Personal and Professional Development in Health and Social Care: A Case Study of Mr. Golden Kelvin

This study explores the personal and professional development of Mr. Golden Kelvin, a healthcare assistant, within the context of health and social care. It examines the interplay between his personal values and principles, cultural influences, and the principles of support in the healthcare setting. The study delves into the nature of professional relationships he encounters, including those with colleagues, clients, and communities. It also evaluates his personal effectiveness in promoting and supporting client rights, and explores strategies for resolving issues in professional relationships. Furthermore, the study analyzes Mr. Golden Kelvin's strengths, weaknesses, opportunities, and threats (SWOT) to develop a personalized professional development plan, outlining specific actions to enhance his skills and knowledge. This comprehensive analysis provides valuable insights into the challenges and opportunities faced by healthcare professionals in their personal and professional growth.

Personal and Professional Development in Health and Social Care

Table of Contents
Introduction:....................................................................................................................................4
Task 1...............................................................................................................................................5
1.1: Compare personal values and principles with the principles of support for working in
health and social care...................................................................................................................5
1.2: Assess how his personal culture and experiences may influence his role as a health care
assistant. Give examples in general as well.................................................................................7
1.3: Discuss how new developments and changes to personal values can impact on work in
care settings.................................................................................................................................9
Task 2.............................................................................................................................................10
3.1 Explain the nature of different professional relationships that Mr Golden Kelvin will
encounter in his role as a healthcare assistant...........................................................................10
3.2 Evaluate personal effectiveness in promoting and supporting the rights of his client........12
3.3 Discuss various ways that Mr Kelvin may adopt in resolving issues encountered in his
professional relationships..........................................................................................................14
Task 3.............................................................................................................................................16
4.1: Evaluate the effectiveness of your personal contributions while working with professional
colleagues using feedbacks from your workplace mentor.........................................................16
4.2: Explain how the limitations of your role have impacted your working with professional
colleagues..................................................................................................................................18
4.3: Analyse how you have been able to minimise barriers to effective teamwork in your work
experience..................................................................................................................................19

4.4: Discuss how you have been able to improve your personal contributions to the collective
effectiveness of your team at work............................................................................................20
Task 4.............................................................................................................................................22
2.1: Assess your current knowledge, skills, experience and learning style in reference to your
job requirements and produce your SWOT analysis.................................................................22
2.2 & 2.3: In the context of SWOT analysis prepared in I, write your PPD action plan and
monitor its progress as per your set dates, and make necessary changes whenever required...24
2.4: Evaluate the effectiveness of your PPD action plan and explain how it has helped and
supported your own development over the duration of the programme....................................26
Conclusion:....................................................................................................................................27
References......................................................................................................................................28

Introduction:
In this study, the comparison between the personal values and principles of support has been
done by taking the case study of Mr Golden Kelvin. The study evaluates the different issues that
can be faced by Mr Golden Kelvin while working in a team and the ways in which these issues
can be overcome. The study also contains the importance of teamwork and the benefits of
performing the tasks in the team and the ways in which the issues related to the teamwork can be
resolved. The effects of personal contribution on the team and the ways in which the
coordination can be enhanced have also been discussed. In the last part, the personal SWOT
analysis has been done and the personal development plan has also been illustrated which is
required to develop the overall skills along with its benefits to the employees.

Task 1
1.1: Compare personal values and principles with the principles of support for working in
health and social care.
Basis Personal values Principles of support
Equal rights I am a mature and responsible person
and concentrate on providing quality
services to the patients. I am aware of
the roles and responsibilities and work
as per the rules and regulations of the
healthcare services.
The principles regard that the
services have to provide based on
the Equality Act, 2010 and that there
should not be any discrimination
while providing the services.
Diversity Since I am aware of the roles and
responsibilities, I am ready to work at
any place and I can relocate to
different places as per the job
requirements (Dolgoff, 2012).
During an emergency, proper
assistance should be provided to the
patients. Hence, the carers should be
available to the persons in need
whenever such need arises.
Faith I am a reliable person and hence, I will
gain the trust of the assigned patient
which will help me to understand the
needs of the patient.
Faith is one of the important factors
which enable effective
communication between the carer
and the patient. This helps to provide
quality medical services (Aveyard,
2014).
Confidentiality I am aware of my duty to protect the
confidentiality of the personal
information of the clients and patients.
Due to the vulnerability of the
personal information being misused
by the carers, the industry maintains

the regulations as per Data
Protection Act, 1998.
Knowledge I have the experience of working as a
care assistant and hence, I have the
knowledge about providing effective
services to the patients (Mitchell, et.
al., 2012).
Practical working knowledge of the
sector enables to provide appropriate
and quick service. Also, there will be
no mistakes while performing the
various tasks.
Challenging I am aware of the challenges that can
arise while performing the duties. I
will enhance my knowledge and skill
top overcome those challenges.
Providing regular training to the staff
ensures quality output. The staff
should be aware of the issues that
can hamper the quality and the ways
in which these issues can be resolved
should also be explained to them.

1.2: Assess how his personal culture and experiences may influence his role as a health care
assistant. Give examples in general as well.
My personal culture Affects my role in the health and social care
I have strong religious views
about same-sex marriages
As I do not favour the same-sex marriage, initially I may find
it difficult to adjust to the client. However, I will overcome
this issue by concentrating on providing assistance to my
client.
My culture taught me about
equality
I am well aware of the rights of each individual and that
everyone should be given fair treatment (Jason, 2014).
Not influenced by other cultures Other cultures and beliefs do not impact my views and
hence, I will be able to concentrate on my duties rather than
thinking about my client’s views on culture.
Protecting the client from abuse As I am aware that every individual has a different opinion
about same-sex marriages, I will respect my client for that. I
will protect my client from the person who abuses because of
a positive outlook towards same-sex marriages. Because few
people tend to be offensive and this may cause friction and
there may be chances of my client being abused (Jason,
2014).
Believe in providing humane
care and services
My priority will be to provide medical and care services to
the patients irrespective of their background. Hence, I will
not discriminate the patients on the various grounds and treat
everyone according to their merits.

1.3: Discuss how new developments and changes to personal values can impact on work in
care settings.
The new developments and the changes in the culture can affect the performance of an
individual. The changes in behaviour, beliefs, environment or the technology may have a
negative impact because of the differences in the culture and values of the carer and client. The
changes in the behaviour of the client may be different due to the environment and background
of the client which I may not be able to understand which may result in lack of proper
communication. This may affect the quality of the services since I will not be able to ascertain
the needs and requirement of the client. However, I will able to handle this situation since my
belief to provide quality services to the client will motivate me to plan and develop the strategy
to overcome this issue and it will guide me in taking appropriate corrective action so that my
client is satisfied with the services.
There are various legislations that are enacted by the UK government to regulate and monitor the
performances of the care centers and hence, it is necessary for every health care professional to
adhere to these rules and regulation which aims at providing safety and security to the patients.
The legislation such as Equality Act and Data Protection Act ensures that patients are provided
with adequate facilities. These regulations will be helpful for me to understand the roles and
responsibilities associated with the job and I will be able to prepare myself for the various tasks
assigned to me (Harris, et. al., 2012).
The changes in technology have enabled the patients and their families to gather the information
related to care providers easily and hence, they will be able to ascertain the level of service
provided by them. The use of CCTV helps the management to monitor the various activities
performed by the staff and take corrective measures in case of any breach of their conduct. Also,
it ensures providing emergency services to the patients in need which prevent mishaps and
injuries to the clients (Harris, et. al., 2012).

Task 2
3.1 Explain the nature of different professional relationships that Mr Golden Kelvin will
encounter in his role as a healthcare assistant.
The services provided in the healthcare services are provided based on the requirement specified
by the client and hence, Mr Golden Kelvin will have to deal with the following issues while
working in the team,
Relationships within the healthcare team
In the healthcare sector, the teams are administered depending on the level of knowledge and
expertise of the team members in the various activities performed by them. Due to this, the
physicians hold the highest rank irrespective of their abilities to perform multiple tasks. Hence,
nurses are provided the status as assistants to the doctors and general practitioners which lead to
discontent since nurses perform more activities than doctors. In order to avoid this, the doctors
and senior members should regularly interact with the team members in order to ascertain the
level of knowledge possessed by them and also to know the amount of work performed by them
(Lanzoni and Meirelles, 2012). Also, is few cases, a team member may try to influence his
opinion to other team members which result in affecting the coordination among the team
members. It is very well established that the quality services can only be efficiently provided to
the clients by teamwork and building coordination among the teams.
Every individual contributes to the team by sharing the knowledge and expertise related to the
different tasks that are performed and this enables the team to find out the best solutions to the
various problems encountered while performing the tasks. This helps to improve the efficiency
and effectiveness of the services provided to the clients (Babiker, et. al., 2014).
Relationship with the communities
The regular interaction with the communities and people associated with the patients enables the
medical professionals to understand the core issues faced by these communities. This helps to
ascertain the ways in which these issues can be resolved and provide better health care services.
A healthy relationship with the family members and friends of the patients helps to establish

effective communication and enables to develop the strategies for improving the healthcare
services. The major concern faced by the healthcare professionals is the lack of an effective
communication channel between them and the patients. Due to this, there is a lot of
misunderstanding and lack of confidence among the patients and their families on the services
provided to them. Hence, the primary objective of Mr Golden Kelvin should be to overcome this
issue so that the services can be provided based on the client’s requirement.
Interactions as a health promoter
The primary duty of the healthcare professionals is to promote health and safety to the local
communities. These professionals should explain the various concepts associated with health
care such as Family Health Strategy (FHS) and its importance has to be outlined. They should
also regularly update the communities regarding the changes in the healthcare including the
latest changes in the technology. The benefits of using the latest techniques to reduce the impact
of various diseases also have to be explained.
However, the effectiveness of creating the awareness related to the health and safety depends on
the knowledge and expertise of the professionals. Hence, Mr Golden Kelvin may face the
difficulties due to the lack of knowledge which hinders the spread of important information.
Also, the local communities and patients always prefer to share their concern with the doctors
and hence, the healthcare assistants will be forced to perform limited activities and providing
assistance to the doctors. All these factors may cause issues to Mr Golden Kelvin while
providing the health care services (Lanzoni and Meirelles, 2012).

3.2 Evaluate personal effectiveness in promoting and supporting the rights of his client.
In the above section, the importance of teamwork and its benefits in providing better medical
services have been discussed. The individual tasks performed by the team members ensure
providing effective medical care and improves efficiency. The level of skill and experience
possessed by the individual team member helps to provide effective services to the communities.
The personal attributes of Mr Golden Kelvin can be evaluated as:
 Provide the required medical assistance with dignity and respect.
 Provide the services without discriminating the person on the basis of background, race,
and gender. This helps to improve the communication and relationship with the patient as
well as with the families (Carleton University, 2018).
 Maintain the privacy regarding the personal information of the clients/patients including
non-disclosure of the medical reports of the patient to other team members. Right to
Privacy is one of the important rights of the clients and this right has to be protected.
Also, the breach of privacy may lead to penalties being imposed as per the Health and
Social Care Act, 2012.
 Providing the complete information to the patient and families regarding the treatment
and diagnosis of the disease including the risks involved while taking the prescribed
diagnosis. The opinion of the client and families have to be considered while providing
the treatment. Also, a copy of the complete detail related to the diagnosis has to be
provided as per the client’s request.
 Enquiring about the actual issue faced by the client so that appropriate diagnosis can be
provided. The procedure of providing the diagnosis should not be commenced without
the consent of the clients and Mr Golden Kelvin has to provide the opportunity for the
clients to accept or reject the prescribed diagnosis (Mohammed, et. al., 2015).
 Maintaining the appropriate schedule of the patients and re-adjusting the schedule as per
the client’s convenience and the availability of the doctors. The clients and their families
should be informed regarding the availability of the doctors and the appointment should
be fixed after taking consent of the patients. Also, the patients should be communicated

regarding the change of schedule because of various reasons in order to avoid causing
inconveniences to the patients and their families.
 Providing a copy of the receipts to the clients whenever requested and providing the
accurate information regarding the costs incurred for diagnosis
 The physicians should be informed about the condition of the patient in case of medical
emergencies immediately (Mohammed, et. al., 2015).
All the above qualities and personal attributes of the healthcare professional helps to develop a
healthy relationship with the patients and it also enables to provide the services as per their
requirement. The individual capabilities enhance the coordination among the team members and
improve communication resulting in providing effective services. Hence, proper training has to
be provided to each team member so that appropriate treatment and medical care can be provided
to the patients.

3.3 Discuss various ways that Mr Kelvin may adopt in resolving issues encountered in his
professional relationships
Since working in a team involves interaction with people with different mindsets and it may
hamper the communication within the team. Each and every health care professional should
follow the code of ethics and these principles prioritise the interests of the clients or patients as
the priority. The dignity and respect of the client should be maintained throughout the diagnosis
and the required assistance should be provided to the patients and their families. In this case, Mr
Golden Kelvin has to take care of a client has completely different views than that of Mr Kelvin
and hence, establishing a healthy communication will be his first barrier and it may result in Mr
Kelvin not ascertaining the actual issue of his client. Effective diagnosis can only be provided if
the there is a proper communication since the client should provide all the information related to
the problems and the physicians may prescribe a wrong treatment (Lofstrom and Pyhalto, 2012).
In order to avoid these issues, Mr Kelvin has to:
 Consider the code of ethics and perform the duties which are prescribed under these
ethics. Mr Kelvin should focus on the ways in which the medical services can be
improved without discriminating the views, and beliefs of the client. It is mandatory for
Mr Kelvin to protect the rights and safety of the patient (AMN Healthcare Education
Services, 2012).
 Proper communication should be developed by Mr Kelvin so that appropriate treatment
can be provided to the client.
 The methods and techniques used by the experienced team members should be used by
Mr Kelvin to provide better services and their suggestions should be taken to enhance the
knowledge.
 There should be a continuous interaction with the client’s family members which helps to
understand the logic of developing a different perception.
 The concerned physician should be contacted in case of conflicts so that these issues can
be immediately resolved.
 Referring the various stories and journals helps to build a healthy relationship with the
client. Different stories related to the patient care motivate the healthcare professional to

provide assistance to the patients irrespective of their differences in the values and
beliefs. The stories should be based on the different cultures and values which provide an
understanding related to the different techniques that can be used to build a healthy
relationship. These stories guide the healthcare professional to improve the
communication and to focus on proving the required medical assistance to the client
(Lofstrom and Pyhalto, 2012).

Task 3
4.1: Evaluate the effectiveness of your personal contributions while working with
professional colleagues using feedbacks from your workplace mentor.
Teamwork is an important factor in any organisation which helps to perform the tasks
effectively. It was a great experience for me to work with a team and I encouraged my team
members to perform the assigned tasks together. Since I was working in a sensitive field,
teamwork was required to successfully complete those tasks. My experiences and personal
values were crucial to my attitude and culture enabled me to develop a healthy relationship with
the team members and I was able to communicate with my team. I took regular feedback
regarding the various tasks performed by me and it helped me to achieve the desired output. I
took suggestions from my senior team members regarding the ways in which the quality can be
improved and I was able to enhance my knowledge related to the healthcare sector. The
effectiveness of my personal contributions towards the team has enabled me to achieve my
SMART objectives:
Specific:
Working in a team has enabled me to understand the requirements of the job and the ways in
which the different issues can be overcome has helped in developing my ability to think and I
have gained confidence while taking various decisions.
Measurable:
Other than helping the patients, I have been able to learn and the other activities related to
healthcare sector such as cooking, within a specific period of time (Lawlor, 2012).
Attainable:
From the past few years I have been learning about taking care of the patients and now, I can
provide assistance to the patients with confidence. However, there are certain objectives that I
need to update but are attainable such as learning to use the web-based application and enhance
my computer knowledge (Lawlor, 2012).

Relevant:
My contributions towards the team have helped me and my team to achieve the objectives and
clients and their families were satisfied with the services provided to them.
Time-bound:
The objective which I needed to achieve in this sector was set as a year; I needed to help a
patient within a required period of time (Foray and Goenaga, 2013).
My personal contributions helped my team to achieve the desired goals but there were many
challenges that had to be overcome. I was able to take help from my team members and hence, it
resulted in my continuous improvement throughout the period. This resulted in providing
effective medical care services to the clients.

4.2: Explain how the limitations of your role have impacted your working with professional
colleagues.
The staff and professionals working in the health and social care sector are bound by the rules
and regulations prescribed in the code of ethics. This ensures rights and safety of the clients are
maintained. The right to privacy ensures confidentiality of the personal information of the
patients and their families. However, there may be certain issues which can affect while
providing the service. For example, the senior doctors keep the medical records of the patients
we cannot access the information without their prior approval this causes issues during an
emergency and the medical records are not available on time. Some of the regulations that I need
to follow as a medical professional and their impacts are as follows:
The medical reports have to be accessed by taking the prior approval of the senior doctors and
hence, it affects the quality of my services since I am not able to provide the required assistance
to the patients (Moorhead, et. al., 2013).
The personal information of the clients cannot be shared with my team members and hence, I
will not be able to explain the actual situation to the team. This results in taking inappropriate
and incorrect suggestions which cause in confusion and discontent among the clients and their
family members.
Since I have to respect the different opinion and beliefs of the patient, it may result in the
conflicting situation and may hamper the coordination among us. Even though I may try to build
a relationship, the client may avoid participating in the conversation which hampers providing
effective services.
I need to consider the opinion of each and every team member which restricts for taking
individual decisions. These restrictions that are faced by the healthcare professionals affect the
trust and confidence of the clients and their families (Moorhead, et. al., 2013).

4.3: Analyse how you have been able to minimise barriers to effective teamwork in your
work experience.
The various issues that are faced by the team have to be resolved in order to improve the quality
of the services provided to the clients. By developing coordination, the required assistance can be
provided and enhances the satisfaction level of the patients. In order to enhance the coordination
among the team members, the following steps can be considered:
Leadership:
Leadership is one of the most important factors which drive the team to achieve the desired
objectives. A leader distributes the different job to the team members according to their merits
and I was assigned the role of assistant healthcare worker in order to take proper care of the
clients which ensured minimising the complexity in the team (Weller, et. al., 2014).
Communication:
Communication is important to avoid confusion and improves coordination in the team, I was
able to communicate with the clients and senior team members which helped me to understand
the various assistance required by the client. The client to which I was assigned was a female
living with a same-sex partner and I had to communicate continuously with her to understand her
situation which reduced the communication barrier.
Motivation:
Motivation helps to provide effective services and it also enables to ascertain the needs of the
patients. Motivation drives the individual to gain more knowledge and enhance their skills which
result in achieving the overall targets of the team. I was able to motivate the client to take the
prescribed medication which encouraged her to think positively and she was able to improve her
medical condition (Weller, et. al., 2014).

4.4: Discuss how you have been able to improve your personal contributions to the
collective effectiveness of your team at work.
As per my opinion improving the communication is important to improve the coordination and
teamwork. As a healthcare assistant, I start my day by discussing the condition and situation of
my client with the team members this helps to understand my limitations and the various policies
that impact the patient and the efficiency of the team. In this sector, each team member plays an
important role since each individual performs different activities. The contribution of each team
member ensures providing effective services to the clients. There are some ways through which I
can contribute to an effective team:
No discrimination:
I have to respect each and every individual since I have to work with the team which consists of
professionals from different religion and background. I have to respect the clients have a
different opinion related to religion and belief. This has helped me to provide effective services
to my client and I was able to concentrate on the difficulties faced by my client(Grol, et. al.,
2013).
Proactive actions:
Every individual in the team has to take proactive action so that team can work efficiently and
help the clients by providing them with quality medical care. In some cases, there is an
interrelation between the jobs performed by the team members so there should be coordination in
work in which the tasks can be completed on time and help the other team members to proceed
further.
Motivating each other:
Motivation enables to understand the emotional characters of the team members so that the team
members can work without any issues (Grol, et. al., 2013). Motivating the other team members
enables to perform the tasks easily and efficiently and each team member will be aware of his
roles and responsibilities.

While working with a team, I will have to communicate effectively with the other members in
order to discuss the situations and the desired goals that are to be achieved. This helps to plan
and deliver the medical services to the patients effectively.

Task 4
2.1: Assess your current knowledge, skills, experience and learning style in reference to
your job requirements and produce your SWOT analysis.
Each and every professional working in the healthcare sector needs to follow diverse learning
styles. I have conducted my SWOT analysis to assess the skills and the abilities as well as the
threats that I will have to overcome immediately.
SWOT analysis
Strengths
 Effective communication skills
 Positive outlook towards working with
others
 Patience and commitment
 Required experience to perform the job
Weakness
 Gets emotional while providing
assistance to the clients
 Minimum knowledge of the required
mandatory regulations
 I get nervous while providing
assistance in emergencies
Opportunities
 Good career prospects in the healthcare
sector
 Able to communicate effectively with
the team members and management
Threats
 Changes in regulations impacts
negatively
 Unable to provide proper care services
during emergencies
 Unable to take other courses because of
lack of time
 A large number of experienced workers
are also a threat.

2.2 & 2.3: In the context of SWOT analysis prepared in I, write your PPD action plan and
monitor its progress as per your set dates, and make necessary changes whenever required
Objectives Basis of success Steps required Timescale
Control the
emotions
Mental toughness will allow
me to handle all the situation
and I will not panic even under
pressure.
I need to consider the
available options and take
appropriate measures required
by the patient.
10 to 11
months
Providing
effective
services
I need to ascertain the
requirements of the patients
and help to resolve their
problems (Hopkinson, 2014).
Understand the type of issues
and provide the assistance
after ascertaining all the facts.
This will help to improve the
services.
8 to 9 months
Influencing
the clients
I need to motivate the clients
so that appropriate diagnosis
can be provided
Influencing will help to build
a confidence among them and
develop a sense of trust
(Hopkinson, 2014).
5 to 7 months
Multitasking I will have to develop my
abilities to perform various
tasks effectively. This reduces
the time taken to provide the
assistance as well as I will be
able to learn about providing
additional services to the
To train myself to perform the
different tasks by observing
my team members. I need to
allocate proper time so that
there are no errors and
confusion while multitasking.
5 to 8 months

clients (Busse, et. al., 2014).
2.4: Evaluate the effectiveness of your PPD action plan and explain how it has helped and
supported your own development over the duration of the programme.
The personal and professional development plan is important for me since it will not only enable
me to enhance my knowledge in the healthcare sector but it will also develop my personal skills.
Taking regular feedback from my team members and senior doctors will help me to ascertain my
weaknesses and the ways in which these can be overcome. While taking the corrective action, I
need to measure the results according to it (Olsen, 2015).
The results should be genuine and provide an insight as to the level of knowledge that is still
required to be gained in order to improve my knowledge and skill. I have to develop the
leadership skills and the ways in which the patients can be motivated. Motivation is important
since it helps to build the confidence of the clients and their families. Multitasking will help to
perform different tasks and I will be able to learn new techniques which will improve my skill
and expertise. I will be able to provide effective medical care to the patients (Olsen, 2015).

Conclusion:
The professionals working in the health and social care have to provide the services as per the
code of ethics and principles of medical service. These serve as a guide to performing various
activities performed by the medical professionals and ensures providing quality services that are
expected by the patients. There should not be any discrimination on the basis of various grounds
and every patient should be treated with dignity and honour. The team members coordinate with
each other while providing the services and each team member should be aware of the roles and
responsibilities associated with the job. This ensures dividing the tasks among the team based on
the level of knowledge and expertise of the team member.

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