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Personal and Professional Skills for Management - Assignment

   

Added on  2021-02-19

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Personal and Professional Skills forManagement

Table of ContentsINTRODUCTION...........................................................................................................................1Project 1 (Reflection).......................................................................................................................11. Describing an understanding of effective communication skills and how it affect theworkplace behaviour....................................................................................................................12. Describing how knowledge and understanding of effective negotiation and influencing skillapplied in order to attain pre- determine objectives.....................................................................3Project 2 (Essay)..............................................................................................................................53. How the knowledge and understanding of conflict management is used to resolve asituation of conflict at work.........................................................................................................54. Meaning of Coaching and its benefits and how the use of appropriate coaching techniqueimprove the performance of individual........................................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11

INTRODUCTIONIn this modern era, every business wants to stay competitive and for the same, managersand leaders also uses own skills in order to lead a business towards success. Therefore, personaland professional skills for the management is quite essential for the Managers to have suchspecific skills such that planning, communication, decision- making, problem solving etc.Therefore, the entire report main aim is to develop an understanding related to personal as wellas professional skills of the management. In the same way, the current report is divided into twoparts such that the Project-1 is based upon reflection in which researcher describe an effectivecommunication skills and how it affect the workplace behaviour. Further, the report alsounderstand an effective negotiation and influencing skills that is applied in order to attain somealready define objectives. Project- 2 is an essay which helps to understand about conflict management and how themanagers resolve a situation of conflict at work. Further, it describe the meaning of coaching aswell as describe the benefits as well as describe some coaching techniques in order to improveperformance of an individual.Project 1 (Reflection)1. Describing an understanding of effective communication skills and how it affect theworkplace behaviourDescription: We are working in the group of 6-8 people and each of one are not well- known toeach other. But through the activity, we come to know the importance of effectivecommunication skill and how it affect the workplace behaviour as well. Each of the teammember have their own strength and weaknesses, but we allocate the work as per the key each ofthe member's strength. Such that one of the team member have good communication skills so weallot to present the work in front of others because of having good understanding. Even for thatwe performed role play as an activity. Moreover, in this play, we all work with propercoordination and also try to understand the work in better way. Such that in role play we are thestaff of a firm in which we have own roles and responsibilities so that we perform the work andcome to realize how the communication affect the workplace behaviour.Feeling: through the entire activity I feel so excited and energetic because through an activity theentire situation is different because none of us know the meaning of communication and itsimportance at workplace. In that play, one of the team member play a role of manager and state1

that communication is the basic skill which help every individual to know how to avoid bashingand criticize them when they make a mistake. Therefore, as a manager I also need to learn tostand up for their teammates and also manage the things by complying with time. On the otherside, when I listen these, I feel so excited and curious because as per my thinking, reading onlyhelp to learn but when a person see practical example, they may easily understand the things inmore proper way. The same was done with me. On the other side, one of the team member alsostand who play a role of HR said that there are two main types of communication verbalcommunication in which the sharing of information is done between an individuals using speechand words (Arnold and Boggs, 2019). Another type is non- verbal communication which occurwithout using any oral and written words, it can be done through gestures only. Evaluation: in the entire activity, I evaluated positive as well as negative things. Such that theentire team perform the work by attaining the aim and describe the meaning of communicationsuch that it is term that is used when an individual exchange their ideas, opinions and message toanother person in such a way, that is understandable by another one. In the same tone, anothermember says that an effective communication improve the worker productivity and as a result,the entire productivity level of the company also increases. In addition to this I also evaluatedthat if there is not effective communication at working area, then the employees may deal withincorrect information and as a result, it will affect the entire working area in negative way(Hartley, 2015). Therefore, in order to communicate effectively, the information needs to beaccurate and as a result, it will promote the positive working environment as well. Analysis: During the entire activity, I analyse that workplace communication have a positiveeffect on the absenteeism and turnover rates and it is so because proper communication flow isquite important for the workers and employees have to feel secure and by getting properinformation from their superiors will help to leads the turnover rates as well (Lai and Chen,2019). In addition to this, I also analysed that a strong communication helps to grow the businessand the manages makes sure that there is a consistency of the externally delivered message.Therefore, I realized that the entire session and activity is strong enough to understand the deepmeaning of communication and their importance at working place. During the role play, one ofthe member said that an effective workplace communication inspire innovation becauseinformation is passed not only one person to another but generation to generation, therefore, newgeneration people may easily identify the gap in the information which others can't able to see. 2

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