Effective Communication Skills : PDF
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Added on 2021-01-01
Effective Communication Skills : PDF
Added on 2021-01-01
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Effective communicationskills and how it can affectworkplace behaviour
Table of ContentINTRODUCTION...........................................................................................................................1MAIN BODY ..................................................................................................................................11. Use a knowledge and understanding of conflict management to resolve a situation ofconflict.........................................................................................................................................12. Presenting the appropriate coaching techniques in order to improve the workingperformance of an individual.......................................................................................................3CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONEffective communication skills, refers to those skills that an individual must have tocommunicate effectively with superiors, seniors, colleagues and staff members at the workplace.In this digital age, workers must know about how to convey message effectively and receiving ofmessages. Good communication skills assist employees and team members for performingeffective work. This report aim as demonstrating an understanding of effective communicationskills and how it can influence workplace behaviour. It will also show knowledge of effectivenegotiation and influencing skills has been applied in order to attain a pre-determined objective.Further, the report will use the knowledge and understanding of conflict management to resolvea situation and also demonstrate various coaching techniques in order to improve theperformance of an individual. MAIN BODY 1. Use a knowledge and understanding of conflict management to resolve a situation of conflict.Conflict resolution is the process of resolving a dispute or fight by meeting anddiscussing it at least once and that discussion requires addressing each side’s needs and interests.Further, it sometimes requires both a power and interest-based approach such as use of legalpower or effective communication skills. Moreover, there are various conflicts that arise daily inpeople’s working life. Some of them are; leadership conflict, work style dispute, cultural conflictand so on (Chan, Sit and Lau, 2014). I and Susan were working in payroll. She is devout Christian who always votesRepublican and has religious figurines in her cubicle. But I used to feel that extremely religiouspeople are less intelligent, due to my professed unbeliever and liberalness. We both used to avoiddiscussing about politics or religion, but they both knew each other’s feelings on present eventand at times there was intense tension. One day in office, Susan came, and she was wearing a t-shirt that was showing a message that support for a Republican candidate for political office, andI decided that now it is enough of being so much religious. I felt this action as distancing andaggressive. I threaten her to not only quit, but to sue the company for allowing a hostileenvironment. This action of Susan made me very irritated and so we both had a conflict in ourorganisation. 1
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