Personal Development Portfolio & Knowledge Evidence

This assessment is designed to assess the student's knowledge and skills in personal development, including work-life balance, goal setting, time management, and performance management. The assessment includes knowledge evidence questions and the development of a personal development portfolio.

T-1.8.1
Details of Assessment
Term and Year 2, 2019 Time allowed Weeks 1- 7
Assessment No 1 Assessment Weighting 100%
Assessment Type Personal Development Portfolio
& Knowledge Evidence
Due Date Week 7 Room TBA
Details of Subject
Qualification BSB51915 Diploma of Leadership and Management
Subject Name Personal Development
Details of Unit(s) of competency
Unit Code (s) and
Names
BSBWOR501 Manage Personal work priorities and professional development
Details of Student
Details of Assessor
Assessment Outcome
Results Competent Not Yet Competent Marks / 100

T-1.8.1
Purpose of the Assessment
The purpose of this assessment is to assess the student in the
following learning outcomes:
Competent
(C)
Not Yet
Competent
(NYC)
1.1 Serve as a positive role model in the workplace through personal work
planning
1.2 Ensure personal work goals, plans and activities reflect the
organisation’s plans, and own responsibilities and accountabilities
1.3 Measure and maintain personal performance in varying work
conditions, work contexts and when contingencies occur
2.1 Take initiative to prioritise and facilitate competing demands to
achieve personal, team and organisational goals and objectives
2.2 Use technology efficiently and effectively to manage work priorities
and commitments
2.3 Maintain appropriate work-life balance, and ensure stress is effectively
managed and health is attended to
3.1 Assess personal knowledge and skills against competency standards
to determine development needs, priorities and plans
3.2 Seek feedback from employees, clients and colleagues and use this
feedback to identify and develop ways to improve competence
3.3 Identify, evaluate, select and use development opportunities suitable
to personal learning style/s to develop competence
3.4 Participate in networks to enhance personal knowledge, skills and
work relationships
3.5 Identify and develop new skills to achieve and maintain a competitive
edge
Assessment/evidence gathering
conditions
Each assessment component is
recorded as either Competent (C) or
Not Yet Competent (NYC). A student
can only achieve competence when
all assessment components listed
under “Purpose of the assessment”
section are recorded as competent.
Your trainer will give you feedback
after the completion of each
assessment. A student who is
assessed as NYC (Not Yet
Competent) is eligible for re-
assessment.
Resources required for this
Assessment
 Computer with relevant
software applications and
access to internet
 Weekly eLearning notes
relevant to the
tasks/questions

T-1.8.1
Instructions for Students
Please read the following
instructions carefully
 This assessment has to be
completed In class
Online
 The assessment is to be
completed according to the
instructions given by your
assessor.
 Feedback on each task will be
provided to enable you to
determine how your work could
be improved. You will be
provided with feedback on your
work within two weeks of the
assessment due date. All other
feedback will be provided by the
end of the term.
 Should you not answer the
questions correctly, you will be
given feedback on the results
and your gaps in knowledge.
You will be given another
opportunity to demonstrate your
knowledge and skills to be
deemed competent for this unit
of competency.
 If you are not sure about any
aspects of this assessment,
please ask for clarification from
your assessor.
 Please refer to the College re-
assessment for more information
(Student Handbook).

T-1.8.1
ASSESSMENT BRIEF & INSTRUCTIONS
This assessment comprises both the knowledge evidence in PART A and the evidence on
management of personal development in the portfolio in PART B. You are required to respond to
the knowledge evidence questions (PART A) and as well as complete the personal development
portfolio (PART A) to be deemed competent. In this assessment learners are required to govern the
developmental needs, establish personal work goals, set and meet own work priorities and maintain
professional aptitude, needed to attain personal and organisation’s goals.
PART A: KNOWLEDGE EVIDENCE– 20%
In this PART, there are total of 10 (ten) knowledge evidence questions that you must respond in order
to be evaluated for the underpinning knowledge requirements attached to the unit.
This part of the assessment has been established with the aim to measure your personal knowledge,
skills and attributes in contradiction of competency standards that are critical to develop and maintain
professional competency. Through this assessment you are required to provide evidence of your
developmental needs and the knowledge required to establish personal work goals, set and meet own
work priorities and maintain professional aptitude and performance, that are required to attain
personal and organisational goals.
PART B: PERSONAL DEVELOPMENT PORTFOLIO – 80%
Using the Personal Development Portfolio template provided in this part of the assessment, you
will develop your own development folio that relates to your current employment at an enterprise of
your choice (within Australia) or use the simulated organisational context of CoffeeVille. The
link to the simulated organisation information is attached within the PART B section.
In the simulated organisational context you will assume responsibility as a newly hired manger of the
workplace who will lead a team of service people. You will be progressively completing all the tasks
relating to establishing your personal work goals, setting up attainable goals for your team and
yourself, develop and maintain professional competence by getting feedback from various
stakeholders and by participating in related professional networks. To demonstrate competency you
will need to complete all the tasks assigned to you in relation to your personal development portfolio.

T-1.8.1
PART A – KNOWLEDGE EVIDENCE
Instructions: The PART includes 10 knowledge evidence questions and you must respond to all. Use
the provided spaces below each question to respond to the question. Your responses to these
questions will be evaluated for assessing the underpinning knowledge requirements attached to the
unit. You can find the related resources and learning materials in the subject e-learning page.
Question 1. Explain the three learning styles and discuss how they relate to individual learners.
(2 marks)
Learning Style Explanation How does it relate to a learner?
Visual Visual stimulus like graphs, diagrams,
maps, charts and other elements are
used to make sure that there is good
information which is being shared.
Good reading is present in the learner
and remembering skills also improve.
Auditory Listening is the main learning. Sound is good for storing information.
Kinesthetic There are physical activities which
are included in this process.
Activities makes the learners be
physically attentive.
-
Question 2. What do you understand by work life balance? From an employee or worker’s
perspective, describe four methods of achieving a healthy work-life balance. (2 marks)
There is a difference between personal time and professional time which needs to be divided
equally so that there is going to be healthy working space.
Four methods of achieving a healthy work-life balance
 Prioritise your time
 Plan personal time
 Set work hours
 Peaks and troughs must be known
Question 3. Describe two work methods and practices that can improve personal
performance and competency. (2 marks)
 There have to be good set of goals and objectives.
 Improvement in communication skills must be existing so that there is higher satisfaction.
Question 4. Explain four essential elements (what are to be included) of a personal
development plan tool. (2 marks)

T-1.8.1
 Importance of goals and objectives-
 Knowing strengths and areas to improve-
 Clear vision and priorities must be set-
 Review and evaluation-
Question 5. Explain two techniques in relation to personal goal setting. (2 marks)
 There has to be a good belief which must be present in the the process and objectives which
one is setting for themselves so that there is going to be higher achievement.
 Realistic objectives and specific objectives have to be set so that there is going to be higher
success.
 Written timely and attainable goals have to be set which would make believe that there is a
clear path in front of the individual.
Question 6. Explain any two of the basic principles of time management. (2 marks)
 Planning of tasks must be done effectively so that the end result is going to be effective and
satisfying.
 Avoid distraction and also make sure that there is organise and prioritise factors which are
present which would make the gratification level be higher.
Question 7. Discuss the steps in performance management. Explain key performance
indicators (KPI) with an example. (2 marks)
 Planning- Goals must be set according to attainment.
 Monitoring- Process has to be controlled and measured from time to time so that aims and
sense of direction can be maintained.
 Reviewing- Measuring the path.
Key performance indicators are measurement tools for analysing the process for long term so that
the determined goal can be achieved. Example-
 Inventory turnover
 Growth in revenue
Question 8. Discuss any 4 (four) methods or ways you can gather feedback on your own
performance. (2 marks)
 Usability test- During doing the task, taking feed backs from clients or senior authorities.
 Survey- Taking honest opinion and views of people so that there are better decisions which
are taken.
 Self assessment tools- Performance review so that the perspective can be improved and

T-1.8.1
information is better for self.
 Opinion from managers or senior authorities- After the task is completed, taking feedback
from the seniors so that the outcomes can be improved in the next project.
Question 9. Explain self-awareness. List 4 (four) techniques that you can use to achieve self-
awareness. (2 marks)
Knowing traits, feelings and behaviour of self which are present is known as self awareness.
 Pay attention to self and environment
 Timeline of life needs to be drawn
 Feed backs have to be taken
 Meditate on your mind
Question 10. Using the “Big Five” personality traits model, identify and explain your own
personality traits. (2 marks)
Link to Big Five model: https://www.verywellmind.com/the-big-five-personality-dimensions-2795422
 Openness- I have ideas to start new things, very creative but my weakness is that
imagination is limited and adapting to changes is a little difficult.
 Conscientiousness- Priorities is well maintained for tasks and pay attention to detail but tasks
are not being completed on time since I want the best outcome.
 Extroversion- New conversations are initiated and find it easy to make friends but drawback
for this factor are filtering is absent in me.
 Agreeableness- I have a caring nature and helpful as well but the weakness in me is that I do
not have the time to get interested in others easily.
 Neuroticism- I am a little emotional in nature and feel anxious but the drawback is that I do
not express well.

T-1.8.1
PART A: KNOWLEDGE EVIDENCE MARKING ALLOCATIONS
(Trainer/Assessor use for assessing & marking purposes)
The learner will be assessed on the following knowledge
evidence and performance evidence
Y/N Marks
allocated
Marks
received
Q1. Explain types of learning style/s and how they relate to
the individual
2
Q2. Describe methods for achieving a healthy work-life
balance
2
Q3. Describe types of work methods and practices that can
improve personal performance
2
Q4. Explain principles and techniques involved in the
management and organisation of a personal development
plan
2
Q5. Explain principles and techniques involved in the
management and organisation of personal goal setting
2
Q6. Explain principles and techniques involved in the
management and organisation of time
2
Q7. Explain principles and techniques involved in the
management and organisation of performance measurement
and personal behaviour
2
Q8. Explain principles and techniques involved in the
management and organisation of performance measurement
and personal behaviour
2
Q9. Explain principles and techniques involved in the
management and organisation of self awareness
2
Q10. Explain principles and techniques involved in the
management and organisation of personality traits
identification
2
TOTAL MARKS 20

T-1.8.1
PART B – PERSONAL DEVELOPMENT PORTFOLIO – 80%
Using the Personal Development Portfolio template provided in this assessment, develop
your own development folio that relates to your current employment at an enterprise of
your choice (within Australia) or use the simulated organisational context of
CoffeeVille. The link to the simulated organisation information is attached below.
Your personal development plan is intended to provide an overview of yourself as an individual in your
personal and work life and to give you the opportunity to reflect on how your strengths and
weaknesses impact aspects in your life. It is also an opportunity to develop the skills to manage your
personal work priorities and professional development. Finally the plan will provide further opportunity
to reflect on where you would like to go and your goals for the future.
CONTEXT & SCENARIO
You are currently being hired as the manger of the workplace who leads a team of service people.
You will be progressively completing all the tasks relating to establishing your personal work goals,
setting up attainable goals for your team and yourself, develop and maintain professional competence
by getting feedback from various stakeholders and by participating in related professional networks.
To demonstrate competency you will need to complete all the tasks assigned to you in relation to your
personal development portfolio.
What is required?
You are required to explore the simulated organisational documents (CoffeeVille) or use your own
workplace documents, analyse the various situations mentioned within the tasks and respond to those
tasks. You are also required to
 Use business technology to prioritise
 Provide evidence that you have participated in networks
 Develop a personal development plan
 Identify learning opportunities related to your career (used in simulated workplace or your
chosen workplace) and develop new skills
 Maintain work-life balance and identify and reduce work related stressors
 Maintain personal work performance and seek feedback from various stakeholders
Various stakeholders in this context (for the case organisation UNIQLO Australia)
 Change Manager/Agent – You
 Owner ( Supervisor) – Your trainer
 Customers, employees and other stakeholders – Your fellow classmates
There are no specific word limits on your personal development portfolio but it must follow the
structure illustrated next and the portfolio template provided. It must also include all screenshots and
appendix attachments mentioned within the tasks.

T-1.8.1
PART B - STRUCTURE & MARKING ALLOCATIONS
(Key elements required for the assessment. Trainer/Assessor use for assessing & marking purposes)
STRUCTURE & CONTENT MARKS
ALLOCATED
MARKS
RECEIVED
TASK 1: ESTABLISH PERSONAL WORK GOALS
a. Identification of Job duties and tasks 4
b. Personal Work Planning Schedule 4
c. Review and alignment of personal work schedule with
organisational plans and goals
4
d. Contingency work planning schedule for varying work conditions 6
TASK 2: SET AND MEET OWN WORK PRIORITIES
a. Prioritisation of unexpected work demands 6
b. Management of unexpected work demands using technology 6
c. Facilitation of unexpected work demands within the workplace 4
TASK 3: MAINTAIN WORK-LIFE BALANCE
a. Maintain work-life balance 5
b. Identifying and Managing Personal Work Related Stressors 5
TASK 4: MAINTAIN PROFESSIONAL COMPETENCE
a. Develop a personal development plan 10
b. Identify persona/professional goals and goals action plan 4
c. Seek feedback to improve competence 4
d. Use opportunities to develop competence 4
TASK 5: PARTICIPATE IN NETWORKS
a. LinkedIn account and industry magazine subscription 4
b. Twitter account and industry association subscription 4
c. Brief on the industry related news/update and discussion 6
APPENDIX 1 ( Completed Stress Management Checklist) N/A
APPENDIX 2 (References and external resources) N/A

T-1.8.1
TOTAL MARKS 80
Personal Development Portfolio template for PART B follows next. You are required to complete every section of the
template and modify individual templates according to your organisational requirements.

T-1.8.1
TASK 1: ESTABLISH PERSONAL WORK GOALS
Scenario: Considering that you are the cafe manger (or the chosen workplace) of who leads a team
of service people, you need to be the professional role model for other staff members of the cafe. To
be a role model, you will need to ensure that your personal work planning is exceptional so that others
can follow you.
In this task you are required to
a. Refer to the CoffeeVille business information (or your chosen workplace job duties) and
identify at least eight (8) important duties and tasks that you need to perform frequently as the
manager of the workplace. This should exclude the responsibilities that you delegate to
others. (4 marks)
b. Based on the previously completed job duties and tasks of your managerial position, create
your daily personal work schedule within the organisational. Two examples provided. (4
marks)
c. Review and align your personal work schedule with organisational plans and goals (within the
simulated CoffeeVille environment or your own workplace documents). (4 marks)
d. Using the organisational risk situations, create a contingency work planning schedule in order
to maintain your personal performance in varying work conditions. (6 marks)
a. Identification of Job duties and tasks
Number Description of the duty or task
1 Preparing the roster
2 Motivate employees
3 Brief employees daily
4 Cleanliness should be maintained
5 Rules have to be printed and put on notice board
6 Monitoring the overall performance of each employees
7 Recruit employees in CoffeeVille
8 Training monitoring
9 Safety measures insurance
b. Personal Work Planning Schedule
WEEKLY PERSONAL
WORK SCHEDULE
Your role duties/tasks Time required Frequency of the work Priority
Checking the cafe inventory and
pantry/ Preparing the roster
1 hour / 2
hours
Once daily/ Once
weekly
Very important/
Important
Training the workforce 2 hours Three times in a week Important
Assigning duties to individuals 1 hour Daily Essential

T-1.8.1
Monitoring cleaning 1 hour Hourly Priority
Managing budget 2 hours Weekly Important
Dealing with complaints of
clients
1 hours Daily Primary
Interact with employees 2 hours Twice a week Essential
Briefing the employees 2 hours Daily Priority
c. Review and alignment of personal work schedule with organisational plans and goals
Instructions: The organisational goals were selected from the simulated CoffeeVille environment.
Refer to Operational Plan section of the document. If you are choosing your own organisation, you will
need to include your organisational goals in the first column replacing the CoffeeVille goals. You must
explain how your personal work goals that you have set in your schedule aligns/relates with the
organisational goals.
Organisation’s Operational Goals Alignment of personal work goals to organisational goals
To position CoffeeVille as a provider
of a superior coffee experience and
supplier of gourmet food in the CBD.
I have to monitor and make sure that the services and quality
of products are up to the expectations of the customers.
Interiors are being well maintained and cleanliness is present.
Increase foot traffic from 250 to 300
customers per day.
Promotions in the market are being done and interiors and
exteriors of the company are being matched. Feedback from
the clients is going to be taken by me so that there are
improvement which I can do accordingly.
Establish good will within our target
market so that at least 7of 10 people
within area (500 metres) rate our
company as socially and
environmentally responsible.
Budgeting has to be done well so that there is going to be
better operations and improvement in the interiors which can
come up with the trends which are coming in the market.
Efficiency in serving. Waiting time of
maximum 5 minutes.
Monitoring and motivating the workforce from time to time
so that there is good working. A little pressure is required by
me on employees so that there is good working.
Minimum 10% increase in gross
revenue.
Making sure that the services are on time and there is no
compromise on the quality of the products which the
customers are ordering.
Source and use ethically produced
and environmentally friendly food,
beverages and packaging.
The inventory has to be checked regularly so that there are
better quality of products and producing them is going to be
good.
Staff members are happy and
motivated in their work.
Interacting and understand the workforce is essential so that
the changes and improvement which is coming is effective.
Staff members are trained to
competently perform all tasks.
Training has to be provided by me so that there is good
communication so that there is good working and efficiency
which is present.
d. Contingency work planning schedule for varying work conditions

T-1.8.1
Instructions: Using the information “CoffeeVille’s Risk Areas” from the “Policies & Procedures”
section in the simulated environment document, create a contingency work plan that you will follow
when these risks will affect your business operation. You are required to prepare backup plans for at
least six (6) risk areas mentioned in the document.
If you are using your chosen organisation, you will need to identify at least six (6) the risk/contingency
areas and then prepare a plan for varying work conditions for those contingencies.
One example provided.
Risk or Contingency Areas Variation and Contingency plan
Customer interaction - timely service when
queues get big during morning service
Hire one extra staff during morning service and provide
my hand in service during morning peak hours.
Food storage- inventory shortage Inventory has to be monitored and good budgeting for
this factor has to be present so that there is good
productivity.
Fire safety- In case of emergency Employees have to be trained and informed well so
that in any case the manager is being able to guide
them effectively which is a great factor for the overall
working.
Reputation management Quality and services of the store has to be maintained
so that there is effective working and functioning which
is good for the brand value and image.
Operational risk Monitoring the workforce from time to time so that
there is going to be effective working and fluency which
is present.
Licensing As manager it is important to know that the licenses
are being renewed on time which is going to make the
performance of the organisation be higher and make
the company be able to have higher brand value.
Inadequate marketing Marketing department has to be told about the
improvement and changes which are coming so that
there is good marketing factor.
TASK 2: SET AND MEET OWN WORK PRIORITIES
Scenario: Since your workplace is a busy cafe (or any other workplace), you understand that there
needs to be multitasking by your team members. These types of multifaceted and unexp4eted
demands of workplace requires a work priority plan. In this section you will set and meet your own
work priorities.
You are required to
a. Based on the situation that highlights the competing demands of your workplace, you will now
take initiatives to prioritise and facilitate these unexpected work demands in your workplace.
To do this, you will now prepare a prioritisation table of these demands. One example
provided. (6 marks)
b. Create a TRELLO account (https://trello.com/en) to develop a work plan for the unexpected
work demands of your workplace. Once completed with the plan, provide a screenshot of your
plan. (6 marks)

T-1.8.1
c. Once the prioritisation and management of the unexpected work demands are completed,
you will now have to communicate and facilitate these sudden demands and explain the ways
you want to address them. You will need to send an email communication, discuss and record
the facilitation plans with your team members using meeting minutes. (4 marks)
a. Prioritisation of unexpected work demands
Instructions: Based on your variation and contingency plan in previous task, you are now required to
identify the change requirements, categorise them and prepare a priority list based on your
organisation’s unexpected work demands.
Identified Change requirements
(as identified in previous task)
Category
(Important and urgent; Important but
not urgent; Not important but urgent;
Not important and not urgent)
Priority Number
allocated
(start from 1)
Cleanliness Important and urgent 1
Motivation in the employees Important and urgent 1
Roles and responsibilities to be assigned Not important and not urgent 2
Inventory regulations and checking Important but not urgent 3
Monitoring and controlling Not important but urgent 2
Training the workforce Not important and not urgent 3
b. Management of unexpected work demands using technology
Instructions: Using a TRELLO account (https://trello.com/en), develop a work plan for the
unexpected work demands of your workplace. Once completed with the plan, provide a screenshot
of your plan made with TRELLO within the box below.
Words- 93
c. Facilitation of unexpected work demands within the workplace
Instructions: Using the two templates below facilitate and manage the unexpected work demands to
your (cafe or other) team. To do this you are required to communicate to your team via email to
announce the unexpected work demands and also to call for a team meeting to manage this situation.
You are also required to complete the meeting minutes form to highlight the facilitation plan on those
unexpected work demands.
CoffeeVille
10th March, 2021
Subject: Regarding the importance of workload and important of management
To: [e-mail]
Dear Team,
This is to kindly inform you that there is a lot of pressure which is present in the cafe which needs to
be overcome as a team. It is requested to all to be flexible for morning shifts and accept the shifts
which are being allotted. As the manager I assure you that there are going to be beneficial actions

T-1.8.1
which are going to be taken for you as well. There is a lot of pressure on time company in the
morning hours because the breakfast is being able to entertain and attract a lot of customers from
which high revenue can be generated. There has to be good communication between the manager
and employees of the company which is why any issues and problems will be entertained by me so
that there is good understanding and make the company and self benefit be present.
Team work is not just going to remove pressure from your mind but make you more satisfied and
retention level is going to be higher. It would be very kind of you if you support this working and
decision taken by the management.
Stephine J.
Manager of CoffeeVille
Meeting Minutes – Facilitation of sudden work demands
1 Attending team members
 Chiefs
 Management
 Managers
1 Announcements on Facilitation plans
 Motivating the workforce.
 Think for the benefit of the employees.
 Time management.
 Get flexibility in the company.
 Morning shifts have to be accepted.
 More employees to be hired according to time base.
2 Feedback from team
The employees are going to be satisfied with the decision because it is for their benefit as well and
more employees would also be hired so that the cafe would be able to make sure that the customers
are satisfied as well. Employees which want extra advantages would seize this chance and make
them more satisfied. Actions always has to be for the customers but according to the employees so
that there is a good balance which is present therefore after making the decisions the management
must discuss and take feedback from the employees so that the decisions can be changed and
improved upon.
3 Summary of the plan
To be able to gain the loyalty of the customers therefore flexibility and motivation factors are being
used by the company in order to be able to gain loyalty and have higher revenue generation. Actions

T-1.8.1
are well planned so that there are going to be higher operations and working which the company is
going to have and make sure that the organisation is using the right skill at the right place as well.
TASK 3: MAINTAIN WORK-LIFE BALANCE
Scenario: Due to the nature of managerial work and competing demands in your workplace or any
other workplace, stress is inevitable. This is why you need to clearly understand and maintain a work
life balance. You also need to identify the various stressors of your workplace. In this task you are
required to provide evidence that you maintain appropriate work-life balance and effectively manage
personal health and stress. Refer to “Employee Handbook” section within the CoffeeVille document
for further information on policies.
You are required to
a. Using the information from the sources in the table below, discuss and explain why you need
to maintain a work-life balance. Explain how you would maintain your work life balance
considering that you have so many work related demands, deadlines and targets. Mention at
least five (5) plans. Use bullet points to discuss your plans. (5 marks)
Examples: leaving work place exactly on time; not taking phone calls after you have left the
workplace unless emergency.
b. In this task you are required to identify and manage personal work stressors that you will and
may face as a manager in the simulated workplace (or chosen workplace). Complete the
Stress Management Checklist and attach in Appendix 1. (5 marks)
a. Maintain work-life balance
Organisation Link to information Description of information type
Mental
Health@Work
Improving wellbeing and productivity in
the work place
ReachOut Mental health information for young
people
Lifeline tips:
Overcoming Stress
Toolkit for overcoming stress
Heads Up: Workplace
stress
Definition and information on workplace
stressors and how to tackle workplace
stressors
e-Couch
Self-help interactive program providing info
and strategies for depression, anxiety,
relationship breakdown, loss & grief.
Discuss your work-life balance plan here:
There are a lot of experts which are present in the market to be able to make sure that there
are right actions and balance which the employees can have. As a manager I have to make sure that I
have a good balanced personal and professional life which is going to make the standards of the
company be higher. Work stress has to be maintained and managed so that there would be higher
achievement and success which is going to be present and that is going to be a great factor. There
are a lot of policies and procedures which are being added so that the employees are going to have
less pressure and find satisfaction and happiness in life so that there is going to be higher operations.

T-1.8.1
Less pressure is going to make the employees be more satisfied and higher productivity can be
expected out of them as well. Individually I have noticed that work life balance is going to make sure
that I am being able to give in my personal best which is going to reflect on the employees of the
company as well which is a great factor. Stress is going to make the feeling and emotions come in
the way of working and experience in the company and not wanting to work anymore is going to
start. There has to be good motivation which has to be present in me as a manager so that I would
be able to make sure that everyone is having the same experience.
b. Identifying and Managing Personal Work Related Stressors
Instructions: Access and complete the Stress Management Checklist document linked below and
attach in Appendix section. Once completed with the checklist, select the actions that you will use to
manage the work related stressors and explain how you want to manage them.
Chosen actions and explanations:
As a manager there are a lot of actions which must be taken in order to be able to have higher
operations from the employees which are going to be beneficial for a long run. Stress management
has to be done by the manager in order to be able to have higher operations which is going to make
the satisfaction level be higher of the workforce. Retention level has to be maintained because the
employees are being trained from time to time which is going to make the standards and reputation
of the company be higher. Policies have to be improved upon from time to time in order to be able
to gain the standards and reputation of the clients in the company as well. Employees also have an
expectation from the workplace which needs to be improved up on so that there are right
improvement which can be made and this is going to be a great factor for the overall development.
Working environment has to be safe and healthy for the workforce which is going to be a great factor
for the overall working which is going to be a great factor. Tools of the company are well developed
but with time and understanding the employees they must be changed as well so that there are
going to be higher working which the company is going to have. Communication channels also have
to be strong so that there is going to be higher understanding and the workforce will be able to
match the standards and expectation of the cafe.
TASK 4: MAINTAIN PROFESSIONAL COMPETENCE
Scenario: Since you are the sole manager other than the owners of CoffeeVille, you will need to
maintain your professional competence which will allow you to maintain competence within the
hospitality industry. To do this you are required to provide evidence that you have developed and
maintained professional competence. To do this you are required to develop an individual
development plan, a goals and action plan, receive feedback from various people (team members,
supervisors, customers, etc) to improve competence, and eventually identify and use opportunities to
develop competence.
In order to understand why you need to maintain pr4ocfessioanl competence, refer to the Policies and
Procedures section of the CoffeVille Simulated Organisation document and find the policies below:
Management/Employee Relations Policy, Remuneration and Performance Appraisal Policy and
Performance Management Policy.
You are required to
a. Develop a personal development plan for improving your competence in your field and career.
(10 marks)
b. Identify your personal and professional goals create an action plan for those goals. (4 marks)
c. Seek feedback from your team members and from your supervisors in improving your own
performance and competence. To do this you are required to write an email to ask for their
feedback on your performance, competence, skills, behaviour, timeliness, knowledge, etc. (4
marks)

T-1.8.1
d. Using your hospitality industry (or your chosen workplace’s industry) and your organisation
location, identify and use new opportunities to develop your competence. To do this you are
required to conduct an Internet search to identify learning opportunities and mention how the
opportunity relates to your career and personal learning styles. (4 marks)
a. Personal Development Plan
INDIVIDUAL
DEVELOPMENT
PLAN
Name (Last, First, MI) Organisation Name
Current Position Supervisor’s Name
Period for this plan Developmental goals
for the period
Current Developmental
Activities
Learning and
Development Need
Provide a specific
description of the needed
changes (e.g. skills needed,
knowledge required,
topics/content to learn).
Description of
development Activities
E.g. Course, Workshop,
Conference, Self-
development (research,
reading, etc.), Coaching,
Mentoring, Job Shadowing,
Project work, Committee
Membership, etc.
Resources Required
Provide information on what
resources and support may
be required (financial,
technology, coaching
support, learning assistance,
etc)
Timescales & KPI
E.g. End of April, To be
completed in the next 6
months, Over next 1-2 years.
Time management A lot of tasks are going
to be handled by me at
the same time so that
there is going to be
higher satisfaction
which is going to be
present. There are a
lot of theories as well
which can be helpful
and make sure that
there is effective
improvement which is
taking place.
Online access so that
there are good
information which can
be gathered. Know the
importance of each
task so that priority
can be set.
2 months
Problem solving More mathematics
solving factors are
going to be solved by
me. I have be good at
observing people as
well so that I can learn
from others who are
More classes and other
factors are going to be
attended by me.
5 months

T-1.8.1
experienced in this
factor.
Team building Be able to
communication and
make sure that I have a
good relationship with
everyone around. Ice
breaker sessions have
to be attended and
make sure that the
team is being able to
understand each other
which is going to be
beneficial.
People who are
working with me and
also improve on the
behaviour of myself so
that it matches others.
4 months
Communication It is important as a
manager to have the
right communication
skills to be able to
develop. More lectures
will be attended and
more experience form
other and correction
from other must be
undergone by me.
Online access is
required in this factor
as well which is going
to help me. Personal
interaction with
friends and family
which is going to help
me grow.
7 months
Planned Developmental
Activities
I have discussed with my
supervisors/owners on the
personal development options
available to me and declare
that the plans stated are for my
personal career development.
Employee Signature Date
b. Goals Action Plan
GOALS ACTION
PLAN
Personal Goals
Action Plan
(How do you plan to
achieve it)
Professional Goals
Action Plan
(How do you plan to
achieve it)
In 1-months’ time: Explore internet In 1-months’ time: Time Go under a lot of

T-1.8.1
Explore something new
each day
and interact with
different people
each day so that
there is more
knowledge which
is going to make
me explore more.
management activities in order to be
able to operate
effectively. Time
management is going
increase.
In 6 months’ time:
Communication
Be able to interact
with people more
often and make
the right decisions
as well.
In 6 months’ time: Improve
team collaboration
Team
In 1-years’ time:
Decision making
Decision making is
not an easy work
which requires
good team
working which is
going to take place
when I understand
people.
In 1-years’ time: Building
network
Know the business
properly so that there
are going to be better
decision making and
make the company be
able to get in higher
performance and
revenue generation
because of my efforts.
c. Seek feedback to improve competence
Scenario: Assuming that your organisational target is to met at least 90% of sales target, 85% of
service level target, and 80% of your waste reduction target and you have exceeded both the service
and waste reduction targets but only met 80% of sales target on your first quarter of employment.
While asking for feedback via email please ensure that you ask for feedback on your performance,
competence, skills, behaviour, timeliness, knowledge, etc that impacts not just your workplace but
also your own competence. Refer to CoffeeVille document for further information on targets.
Feedback Email
Subject: Regarding self feedback after achieving the targets and goals
To: [e-mail]
Dear Team,
Congratulations Team! We have completed the targets which is by increasing the target of sales by
90%, 85% in service level target and 80% in waste reduction. As the manager I can proud of the team
and all the individuals who have been so flexible and made sure that the company is being able to
achieve the targets and goals. It time for celebration and take the work a little lightly so that we can
be prepared again for the next coming up session and enjoy the work which we have been doing.
I would like to conclude by asking you for the feedback's while these tasks were allotted to you. Any
issues regarding the management or my style in personal can mail me back. I would like to improve
for the next set of tasks which is beneficial for you, me and the cafe. As a team we need to improve
and support each other to develop so that the working environment is going to remain healthy as
well.

T-1.8.1
Stephine J.
Manager at CoffeeVille
d. Use opportunities to develop competence
Instructions: Conduct an Internet search to identify learning opportunities and mention how the
opportunity relates to your career and personal learning styles. Identify at least four (4) learning
opportunities that you can use to develop your competence.
Identified
Opportunity Type
Internet link to that opportunity
or learning
Relation to your career
and personal styles
When and how do you plan
to use the opportunity
Cross Culture Internet has a lot of
information and online tests
which can be helpful for me
to be able to develop this
factor in me.
It is helpful to make
sure that all the
employees are being
understood and as a
manager I will be able
to improvise
accordingly.
In conflicts this
opportunity is going to
be very helpful and
help me be able to
maintain the working
environment as well.
Technology Internet is technology itself
which can be used
effectively so that there are
higher strengths which I can
have for a long run.
Monitoring and work
pressure can be
reduced when I would
be able to use
technology effectively
and efficiently.
I would be able to
guide the workforce for
the technologies which
are developing so
rapidly.
Creativity Ideas generate when the
individual is having the right
information and internet is
going to make sure that I
have the right information
so that I can add my
perspective in it which is
helpful for a long run.
New ideas are good
and encourages
employees to give in
their best in the
organisation.
In getting in changes in
the cafe so that there is
a benefit for employees
as well as the company
overall.
Delegation Internet helps in making
sure that I have the right
information about each
department and individual
which is good for
delegation.
Clarity of working is
going to be present.
Encouragement is also
going to be present in
the employees which is
good for a long run.
Makes the employees
match the standards of
the cafe and
expectations are well
matched which is good
for higher competitive
positioning.

T-1.8.1
TASK 5: PARTICIPATE IN NETWORKS
In this section you are required to provide evidence that you have participated and subscribed to your
relevant industry networks. You are also required to explore industry relevant news and updates that
may affect you and your organisation.
You are required to
a. Create a LinkedIn account and subscription to Hospitality Magazine
(https://www.linkedin.com/showcase/hospitality-magazine) or provide evidence of your
existing LinkedIn account with a related industry magazine subscription (if using your existing
organisation and industry). Provide a screenshot of your account page with subscription. You
may wish to blur/hide any sensitive information of your account. (4 marks)
b. Create a twitter account and subscribe to @RestCatering (Restaurant and Catering Industry
Association) on social media network Twitter. Provide a screen of your account &
subscription. If you are using your own organisation, please provide a screenshot of your
related industry subscription on twitter. (4 marks)
c. Choose one relevant industry update/news from @RestCatering or from your own industry
association (if using your own industry). Provide a brief on a new update/news and explain
how it relates your business and your personal career. Limit your brief within 150 words. (6
marks)
a. Screenshot of LinkedIn account and industry magazine subscription

T-1.8.1
b. Screenshot of Twitter account and industry association subscription
c. Brief on the industry related news/update and discuss how it relates to you
The cafes are opening again and the customers are going to come but its not going to be the same.
As the manager I will not be able to make sure that the working efficiency is going to be the same
and that is going to impact the working as well. The processes are not going to be same which is that
there have to be more safety and security factors which have to be implemented which is going to
make the sales be higher. Gaining the trust and loyalty of the company has to be present which is
going to make the company have higher operations. Restrictions are going to be present in the
company which is going to impact the working and the company is going to find it difficult in the
beginning to be able to operate again. Getting back to original is always a little difficult but because
of the experience the organisation would be able to do so effectively.

T-1.8.1
APPENDICES
Attach or copy-paste the following appendix (Appendix 1 and 2).
APPENDIX 1: COMPLETED STRESS MANAGEMENT CHECKLIST
1. Awareness
Are you/managers aware of: Yes No Don't
know
a. The risks (health, business, legal) posed by stress and the
implications for management practice?
b. The organisation’s policy on stress and what you/managers
should do to prevent and reduce stress under that policy?
c. The signs or indicators of increased vulnerability to stress in
staff, and what might increase vulnerability?
d. The Management Standards approach and the 6 main risk
factors for work-related stress?
e. The key management skills and behaviours required to prevent
and reduce stress at work (known as stress management
competencies)?
f. The support structures (internal and external) available to staff
experiencing stress problems?
2. Preventing Stress
Do you/managers: Yes No Don't
Know
a. Adopt a proactive, preventive approach to managing stress
risks at work e.g. by conducting stress risk assessments?
b. Manage your/their working time in order to prioritise people
management activities?
c. Encourage staff to take the breaks and holidays they are
entitled to?
d. Communicate with clarity to staff about their roles and
responsibilities
e. Proactively identify (foreseeable) workload problems and work
collaboratively with staff to develop approaches for dealing with
them?
f. Manage (your/their own) stress and emotions so as not to pass
on stress to the team?

T-1.8.1
g. Demonstrate flexibility and a considerate approach, taking into
account individual circumstances?
h. Empower staff, enabling participation, involvement in decision
making and a sense of control at work?
i. Enable control over the pace of work and when to take breaks?
j. Demonstrate integrity and respect for staff in all interactions?
k. Promote a team climate that promotes openness and mutual
support?
h. Promote a sociable working
environment with opportunities for
team building?
I. Use and encourage face-to-face
communication rather than relying on
email?
j. Ensure that staff have the training,
tools and equipment to do their job
well?
k. Seek wherever possible to play to people’s strengths and create
a good person-job fit?
l. Enable individual control over personal work spaces where
practicable?
j. Ensure that most interactions, including email communications,
are positive and constructive?
k. Enable staff to have opportunities for personal and professional
development?
l. Provide opportunities for staff to get involved in activities or
projects that provide a sense of meaning or purpose e.g.
volunteering, charity work?
3. Monitoring stress
Do you/managers: Yes No Don't
Know
a. Monitor stress problems in individuals/teams such that they can
be identified at the earliest possible stage?
b. Monitor absence in individuals to establish whether absence is
stress- related, conduct return to work interviews and discuss any
concerns you/they have?
c. Maintain communication during absence and conduct return to
work interviews to discuss any concerns you have?

T-1.8.1
d. Have regular, face-to-face meetings (formal and informal) with
team members?
e. Use good communication and listening skills to establish
whether team members’ individual circumstances could be
making them more vulnerable to stress?
f. Monitor workloads and working time (yours and others) to
ensure they don’t become excessive?
g. Regularly discuss work pressures/demands with staff, for
instance in team meetings?
h. Monitor individual/team performance and provide regular
support and feedback to staff on their work performance?
i. Provide regular, ongoing support for staff working alone or
remotely?
j. Monitor interactions between team members to identify any
tensions or squabbles?
k. Make sure you/they are accessible to staff (e.g. at agreed
times), including making it clear how to get hold of you/them in an
emergency?
l. Seek (upward) feedback from staff on your/their stress
management skills and behaviours?
m. Consult and communicate regularly and clearly about
organisational change and the local impact on teams and
individuals affected?
n. Use good communication skills such as active listening to
understand individual preferences and motivations?
4. Responding to stress problems
Do you/managers: Yes No Don't
Know
a. Enable staff to get quick and easy access to appropriate support
structures for individual stress problems (whether work-related or
not)?
b. Respond quickly to stress problems in individuals or teams and
develop plans as appropriate, involving staff in the development of
solutions?
c. Implement action plans to ensure that local stress risks are
minimised?
d. Demonstrate flexibility and take account of individual
circumstances when developing plans (e.g. make reasonable
adjustments)?

T-1.8.1
e. Respond quickly and decisively when workload problems are
identified by staff?
f. Provide or facilitate appropriate support for those affected by
change?
g. Take responsibility for resolving relationship problems within the
team (e.g. tensions, squabbles)?
APPENDIX 2: LIST OF SOURCES AND REFERENCES
Acharya, A and et.al., 2018. Big data, knowledge co-creation and decision
making in fashion industry. International Journal of Information
Management. 42. pp.90-101.
Braga, A.A., Weisburd, D. and Turchan, B., 2018. Focused deterrence strategies
and crime control: An updated systematic review and meta‐analysis of
the empirical evidence. Criminology & Public Policy. 17(1). pp.205-250.
Feng, Y., 2019. The future of China’s personal data protection law: challenges
and prospects. Asia Pacific Law Review. 27(1). pp.62-82.
Huber, J., Viscusi, W.K. and Bell, J., 2020. Dynamic relationships between social
norms and pro-environmental behavior: evidence from household
recycling. Behavioural Public Policy. 4(1). pp.1-25.
Kuo, M., Barnes, M. and Jordan, C., 2019. Do experiences with nature promote
learning? Converging evidence of a cause-and-effect
relationship. Frontiers in psychology. 10. p.305.
Lopes, C.M and et.al., 2017. An analysis of the interplay between organizational
sustainability, knowledge management, and open innovation. Journal of
Cleaner Production. 142. pp.476-488.
MacDonald, N.E and et.al., 2018. Mandatory infant & childhood immunization:
Rationales, issues and knowledge gaps. Vaccine. 36(39). pp.5811-5818.
Roper, S., Love, J.H. and Bonner, K., 2017. Firms’ knowledge search and local
knowledge externalities in innovation performance. Research
Policy. 46(1). pp.43-56.
Trencher, G., 2019. Towards the smart city 2.0: Empirical evidence of using
smartness as a tool for tackling social challenges. Technological
Forecasting and Social Change. 142. pp.117-128.