6 Ways Senior HR Manager Deals with Problems

The personal development plan aims to enhance the skills of the HR manager, including presentation, team management, and conflict resolution. The manager plans to attend workshops and coaching classes to develop these skills within a four-week period. The plan involves reflecting on learning, updating the PDP based on feedback, and evaluating progress against original aims and objectives.

PERSONAL & PROFESSIONAL
DEVELOPMENT

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1 Essay....................................................................................................................................1
Task 2: Report writing.....................................................................................................................4
2.1 skills require to meet the organisational goals and objectives...............................................4
2.2 Identification of the personal and professional develop needs and activities required to
meet them.....................................................................................................................................5
2.3 Identification of the development opportunities which are required to fulfill both current
and future needs which are identified above...............................................................................6
2.4 Personal and professional development plan in order to achieve the intended goal.............7
3.1 Discuss the processes and activities required to implement the development plan...............8
3.2 Undertake and document development activities as planned................................................8
3.3 Reflect critically on own learning against original aims and objectives set in the
development plan.........................................................................................................................9
3.4 Updated PDP on the basis of Feedback and evaluation........................................................9
Conclusion.....................................................................................................................................10
References........................................................................................................................................1

INTRODUCTION
Personal and professional development can be defined as the process through the help of
which individual entirely comprehend the given task or operations as well as evaluate the new
approaches to carry out the work so that level of performance can be improved. In the present
study, researcher focuses on evaluating the self-managed learning and the purpose of lifelong
learning for attaining future success in corporate life (Cross, 2003). Thereafter, report illustrate
the activities that HR manager of a hospitality firm should undertake in order to meet the future
and current needs and wants. In this regard, personal development has been framed through the
help of which HR manager at Holiday Inn will enhance the current proficiency as per the
required future proficiency. Lastly, various communication styles and has been discussed in
order to overcome different issues occurred within the functioning of Holiday Inn. Along with
this, significance of time management strategies has been highlighted for managing owns work
as well as encouraging other people in the organisation to carry out work in efficient manner.
TASK 1 ESSAY
There are range of approaches available to an individual which helps in enhancing own
leading and development.
Social networking sites:
Constantly increasing use of social networking sites, people are able to acquire wide
range of information about different which can be fruitful in context to organisational working
process. However, through the help of this approach individual can easily gather various
information or data and enhance the skills and abilities as per the current trends and environment
so that knowledge can be improved regarding several dimensions (Parker and et. al, 2001).
Seminars and conferences:
Under this approach, individual able to learn new and valuable things by listening and
participating. However, being a management employee I feel confident enough to attend such
seminars where I can brush up my basic skills and abilities. As well as while looking the
presenter’s attributes I can enhance my presentation skills.
Internet:
It is the best source of enhancing self-managed learning (Davies, 2005). However, it is
not only considered as the platform for entertainment but also for improving the knowledge and
skills. By the means of this, I can understand the capabilities and skills required to become a
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human resource manager so that I can take initiatives and enhance the skills while studying at the
management level.
There are several learning styles through the means of which individual can learn new
thing and follows them to attain future growth and benefits such as visual, aural, verbal, physical,
logical, social and solitary (Skok and Dolinsek, 2013). However, these are some of the major
leaning styles through the means of which an individual can learn numerous things. Further, use
of pictures, images and spatial understanding one can learn by visualising things. On the other
hand, listening music or sound helps in aural learnings. In the linguistic learning style individual
prefers to using words in speech as well as writing. Therefore, these are some of the major
learning styles which are used by various individual in their lifelong learnings.
In regard to lifelong learning and development is important for the person to undertake
different sources. In this context, individual should focus on identifying own strengths and
weaknesses so that area of improvement can be identified and accordingly potential measures
can be employed. Furthermore, assistance from experience personnel can be taken who as
sufficient amount of knowledge and skills regarding management job roles (Brine and feather,
2003). However, working as a HR manager in Holiday Inn I always try to rate my learning level
with the help of learning curve so that it can easily identify the area in which I am responding
positively. Along with this, I focuses on using various books, journals and online article to
enhance my knowledge about managing workforce so that can carry out my job role in effective
manner. A person emphasising on lifelong learning may contribute more in organisational
productivity.
There are several benefits of self-managed learnings to the individual and organisation
that can play crucial role in attain desired results for both. However, in case of individual, self-
managed learnings motivates employees to enhance their skills and abilities as per current trends
and environment (Switzer and King, 2008). Moreover, with the help of this, individual could
easily develop ability of managing critical corporate situations and work process in appropriate
manner so that level of performance can be improved. In addition to this, self-managed leanings
provide confidence to the employees so that they can make smart and effective decisions
regarding different situations. While in case of organisation, self-managed learnings minimizes
the opportunities to transfer learning from one aspect to another as individual are capable enough
to carry out their work in effective manner. Furthermore, it reduces the costs of training and
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development session as employees are motivated to learn by themselves. In addition to all,
company through the means of this can create suitable learning environment amongst the
employees which can lead to carry out work in more efficient manner (Eisele and et. al, 2013).
Looking at the present condition of Holiday Inn, company is facing major work based
problem of communication between departments due to which service offered to the customers
are hampered. Thus, it is essential for top level management to undertake appropriate approach.
However, in this regard being the HR manager of the Hotel I need to focus on organising training
and development session where I can communicate with the people of different department and
enhance their knowledge about how to interact with each other so that services of hotel cannot be
affected adversely. Moreover, through the help training session I can understand their point of
view as well as necessary resources required by them to meet the expectations of the customers
so that Holiday Inn can attain its corporate aim and objective of providing quality of services to
its customers and retain them for long term (Cropley, 2014).
Communication is one of the major tools through the means of which various conflicts
and issues are resolved in effective and suitable way. However, considering the problem
identified for the Holiday Inn it important for me being the HR manager to communicate at each
level suitably so that information regarding resolving the problem can be spread in appropriate
manner and Hotel can attain desired results (Goetsch and Davis, 2014). At strategic level, I need
to organise meetings with my seniors so that I can explain them the situation and accordingly
solution can be analysed. It is important because they are the people who have to take decisions
regarding the future contingency of business. At tactical level, I can spread formal messages
through emails to all the front line managers so that they can understand how to communicate
within department so that overall functioning of business can be carried out in appropriate
manner. Lastly, at operational level, conference and seminars can be organised so that staff
members of Holiday Inn can be helped in enhancing their knowledge and skills regarding
interacting and complete the defined tasks suitably.
There are several time management strategies through the means of which managers at
Holiday Inn can easily manage the activities and complete them on time. Firstly, prioritizing the
work will help the managers in carrying out those activities initially which are more important in
context to enhance the experience of customers (Nicholls, 2014). By the means of this, managers
can manage the work in peak season in effective manner. Secondly, estimating the tasks in
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reliable manner will help in completing the different activities of business in estimate time. On
the basis of better estimation of work, managerial level people of Holiday Inn can easily achieve
the deadlines set by the top level management and enhance the overall operations of hotel in
order to attain long term sustainability (Henkin and DEE, 2014). Lastly, setting work objectives
is considered as the most effective time management strategy. By the means of this, managers
can set objectives regarding conducting the job so that they can perform it and compare it
according to the defined benchmark or standard.
Being a HR manager at Holiday Inn I prefer prioritizing my work so that I can manage
the conflicts and issues of employees and resolve them in appropriate and reliable manner.
Furthermore, through the help of this strategy I can easily carry out recruitment process within
time as well as budget so that the best possible results can be achieved.
TASK 2: REPORT WRITING
2.1 skills require to meet the organisational goals and objectives
 Communication Skills: to meet the organizational objectives of Holiday Inn I need the
capability to convert ideas into words and performance, then I need the skill related to
integrity among people, upper class, and subordinates, listening and asking questions,
presentation skills and verbal arrangement, presentation skills; written and detailed
formats (Jo, Kim and Yoon, 2015).
 Interpersonal Skills: The common skill I need is interpersonal skill Training and
mentoring, multiplicity ; functioning with different staff and civilization, networking
inside the organization, networking outside the group, working in groups; mutual aid and
dedication. In today's challenging and lively place of work like Holiday Inn, hotel staff
who are invaluable to an association must be ready to regularly improve their skills and
receive on added work exterior of their own precise job areas.
 Conflict management skills: Being a HR manager it is one of the major skills that I need
to possess in order to achieve the aim and objective of Holiday Inn. However, the main
aim of hotel is to provide appropriate working environment to the employees so that they
can provide quality of services to customers (Merriam and Kee, 2014). Thus, having
conflict management skills will assist in mitigating all the personnel issues and conflicts
in effective manner and maintain the better working environment.
JAMES RICHARDSON
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Address: 189 Vyse Street, Birmingham B20
Mobile: [phone]
Email: [e-mail]
Career Objective:
hardworking and Self-motivated individual looking for the opportunity to operate in challenging
corporate environment to prove my capabilities, knowledge and intelligence for contributing
positively attaining the growth of organization.
Key skills:
Personnel management skills
Conflict management skills
Leadership skills
Tactical thinking
Communication skills
Analytical skills
Problem Solving
Career History
 Undergone industrial training at 4 star Restaurant for 4 months
 Internship in HR for 1 year at Marriott Hotel
 Attended workshop on Human Resource Management
Academic:
Nuneaton University 2013 - 2014
Human Resource and IT (Hons)
2.2 Identification of the personal and professional develop needs and activities required to meet
them
After making assessment of my skills and abilities in against to the organizational goals
and objectives I have found that there are several skills which I requires to develop. Thus, I
needs to undertake the several activities which helps me in becoming a good HR manager and
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there by helps me in building the bright career. Activities which I requires to undertake to
remove the deficiencies in the performance are as follows:
Skills required to develop Activities required to meet the needs
Communication skills In order to improve my communication skills I
attend seminars and conferences which helps
in enhancing the communication skills.
Problem solving or conflict management skills I attend coaching classes which helps in
understanding the aspect through which I
become able to resolve the conflicts which
arises in the human resource of an organization
at workplace.
Presentation skills I attend workshops which provides practical
exposure to me in relation to the presentation.
It enable me to present the each and every
aspect in an effective manner.
Team management skills I attend role play session which provides
deeper insight about factors which affects the
team management. Through this, I become
able to manage the team more effectively and
efficiently (Tung and et. al, 2015).
2.3 Identification of the development opportunities which are required to fulfill both current and
future needs which are identified above
There are several development opportunities are available to me which helps me in
meeting my current and future needs. I have attended seminar and conferences which helps in
sharing my views and suggestions among the large group of people. It provides chance in order
to speak up in the large public which helps me in building the confidence and thereby improving
the communication skills. In addition to this, coaching and mentoring is the way which provides
deeper insight to me about the factors due to which conflicts are occur at place (Williams, 2014).
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By assessing such aspect I can easily handle the conflicts which evolves satisfaction among the
employees. Besides this, role play is the best technique which helps me in improving my team
management skills. As success of an organization are highly dependent upon the effectiveness
team work. By grabbing all the development opportunities I can attain success and thereby
makes contribution in the organizational success.
2.4 Personal and professional development plan in order to achieve the intended goal
Skills required to develop Activities required to perform Time needed for completing
the activities
Long term objectives:
Communication skills
Along with the attending
seminars I make efforts to
interact with the human
resources of an organization.
In addition to this, I organize
the board meetings which
helps in improving my
communication skills.
4 weeks
Problem solving or conflict
management skills
Through mentoring I can
develop the conflict
management skills. By
observing the ways through
which senior HR manager
deals with the problem I also
become able to handle the
conflicts more effectively.
4 weeks
Short term objectives:
Presentation skills
Besides the attending
workshops I attend the
coaching classes which helps
me in developing the attributes
or skills of effective
2 weeks
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presentation.
Team management skills Along with the role plays I
also attends the workshops
which helps me in managing
the team with high level of
cohesiveness.
3 weeks
3.1 Discuss the processes and activities required to implement the development plan
In order to attain success in my corporate career it is important for me to execute the
above defined personal development plan in suitable and reliable manner. However, I need to
focus on my activities and give suitable time to practice so that areas for improvement can be
addressed in the best possible manner (Hanh, 2004). Along with this, I will take advice from the
experts so that I can find the level of improvement I required to cope up with the current trends
and environment. Being the HR manager the most crucial skills for me is conflict management
skills which will help me in managing the issues and conflicts between employees of Holiday
Inn so that they can get better working environment and carry out work effectively. In addition to
it, for improving my presentation skills it is important for me to attain training and development
sessions so that adequate knowledge I can gain regarding presenting myself in front of my senior
and juniors.
3.2 Undertake and document development activities as planned
Working in such a competitive corporate environment it is essential for me to enhance
my skills and abilities so that future growth opportunities can be encouraged. Along with this, it
is also required for me to undertake varied activities so that I can enhance my current skills and
reach to the target proficiency in reliable and suitable manner (Personal Development -
Techniques, Theories and Opportunities, 2009). Furthermore, I will listen to experts and senior
employees so that I can learn from their experience and allocate my work appropriately. Along
with this, I need to employ time management strategies so that I can manage and carry out my
entire course of functioning on time and deliver the best possible outcomes for the company. By
the means of lifelong learning I can monitor the current skills and abilities so that I can
encourage self-improvement.
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3.3 Reflect critically on own learning against original aims and objectives set in the development
plan
Looking at the long term and short learning needs I was able to undertake suitable
activities and approaches which helped in achieving varied range of skills such as
communication, presentation, and team building etc. But considering the current proficiency I
am still unable to achieve certain short and long term goals which are affecting the course of my
functioning. However, I communicate with my colleagues and subordinates effectively but then I
should also need to focus on managing direct communication with my senior managers so that I
can be involved in strategic planning (Skiff, 2009). Similarly, I am able to manage various
situations within the Hotel but sometimes due to lack of conflict management skills it becomes
difficult for me to resolve the issues and conflicts between employees.
3.4 Updated PDP on the basis of Feedback and evaluation
Learning
goal
Current
proficiency
Target
proficiency
Development
opportunities
Criteria for
judgment
Timescale
Conflict
management
skills
I am able to
resolve basic
situations
To resolve
critical
situations
By observing the
ways through
which senior HR
manager deals
with the problem I
also become able
to handle the
conflicts more
effectively.
Analyzing the
results of
given solution
2 months
Communicati
on skills
Able to interact
with colleagues
and
To
communicate
with senior
Constantly involve
in communicating
with senior
Self-analysis 1 month
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subordinates authority in
strategic matters
managers.
Leadership
skills
Ability to lead
very small
troop properly
Want to lead
entire workforce
of Holiday Inn
Organizing
training and
development
sessions.
Expert advice 1 month
CONCLUSION
In summing up the present report it can be said that, personal and professional
development is essential at each stage of the individual. However, lifelong learning assist in
achieving desired aim and objectives which leads to carry out work in suitable and reliable
manner as well as attain the corporate aim and objectives effectively. Thereafter, PDP plan has
been developed and updated to analyze the skills and activities required to enhance the abilities
as per target proficiency.
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