Personal Reflection Australia Report 2022

Personal Reflection 1
PERSONAL REFLECTION
By
Name of Class
Professor/ Tutor
University Name
The Date

Personal Reflection 2
Introduction
An email which is a short form for electronic mail refers to a digital message which are
shared between two or more people over the internet or a communication network (Szóstek
2011). There are several email service providers such as Google, Yahoo, Microsoft, among
others. Organizations are nowadays also using their own emails hosted in the organization’s
servers (Burkhart, Werth, and Loos 2012).
The purpose of this report is to show a personal reflection on a topic taught in class. This
reflective report covers emails as a means of both business and personal communication. The
report is structured as follows; overview of the topic which covers the topic taught in class.
Second, personal reflection on the topic covering mainly the reasons why the topic was
interesting and the knowledge gained from the topic. Third, how I intend to apply the gained
skills in the workplace and also in business. The report ends with a conclusion.
Overview of the Topic
Emails are currently being used as a major tool of communication in both business and
personal communications. The adoption of email as a means of communication has been highly
facilitated by the availability of reliable internet. For organizations that have corporate emails,
each staff in the organization is assigned an email address that they are supposed to use for
business communication only. Organizations ICT officers may at times monitor the emails to
ensure compliance with the usage policies (Yeboah-Boateng, and Boaten 2016). The following
are the common types of emails that are used to communicate within an organization.
First, request emails. They are sent to request for information such as instructions,
authorization to perform a task, reports, and access rights to a particular systems, among others.

Personal Reflection 3
They carry a very high sense of accountability since the sender is responsible for any request that
they make. In most cases organizations define their internal standards such as the format that are
to be used in all request emails. (Elsner and Krämer 2013) A request email should be clear,
precise, and professionally written.
Second, announcement emails. They are emails sent to pass particular information to a
large audience. Announcement emails are unidirectional, therefore, they don’t need any reply.
When writing announcement emails, the sender must ensure that the key message is captured
properly (AlAfnan 2014). Third, instruction emails. They are emails sent to give information
about procedures or operation routines. They are mainly used in complex situations since they
reduce controversies. These emails can be a response to request emails. Logical sequencing of
the instruction is very essential in order to minimize misunderstanding.
Third, self-protection/ warning documents. They are used to communicate facts and as a
political tool. They are very sensitive emails, therefore, one should be careful since both sending
and not sending the email can be risky. Some of the advantages of using emails include; they
increase the communication speed. Secondly, they can be used to send messages in various types
such as videos, audios, images and text. Third, they are less costly compared to letters especially
in business communication (Yue and Wang 2014). Fourth, emails allow asynchronous
communication. The disadvantages of emails include; first, they may not be private if copied to
other receivers. Second, they have shrunk the more direct forms of communication such as
telephone and face-to-face conversations. Third, organizational emails are susceptible to misuse
and unethical use by the employees (Yue and Wang 2014).