Personal Skill Audit & Professional Development Plan

This document discusses the importance of ongoing professional development and the benefits it brings to both employees and employers. It also explores the skills and competencies expected by employers in the service industry, and evaluates the author's own skills and competencies as an HR manager. Additionally, it covers various learning theories and approaches, and concludes with the construction of a professional development plan to enhance the author's skills and competences within a specific work context.

Personal Skill Audit &
Professional
Development Plan

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Key benefits of on-going professional development.............................................................3
P2. Investigation of Professional Employer Expectations of Skills and Competencies..............4
TASK 2............................................................................................................................................5
P3. Critically evaluation of own skills and competencies...........................................................5
P4. Range of Learning Theories and Approaches.......................................................................7
TASK 3............................................................................................................................................9
P5. Construction of a professional development plan to enhance chosen skills and
competences within a specific work context...............................................................................9
TASK 4..........................................................................................................................................10
P6 Undertake a job interview for a suitable service industry role.............................................10
P7 Review key strengths and weaknesses of an applied interview process..............................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Professional identity and Practices can be explained as ongoing process which is needed to
be done by any of the professional person or a group. In order to gain certain knowledge person
must have different types of knowledge and skills which can allow them to perform better and
improve their overall performance. Any of the entity must engage themselves within the
professional program because it allows them to give competition within the market to rivalry
firm which is crucial in present scenario. In context of the file, the chosen organisation is
Rosewood Hotel which is one of the multinational luxury hotel dealing in different part of the
world. It was found in the year 1979 in Dallas, Texas, US.
There are certain topics which will be covered into the file such as it will focus on the
benefit that different stakeholders can get just because of on-going professional development
where some of the skills and competencies will play the major role. Number of Learning theories
and approaches will be explained but before that own skills and competencies will be discussed.
Job interview process along with its strength and weaknesses is to be considered within the file.
TASK 1
P1. Key benefits of on-going professional development
Any of the organisation which deals within the market they must be able to ensure that
they focus on on-going professional development program because it simply allow them to find
number of way to take corrective decision. In present scenario, taking corrective action has the
huge role in obtaining competitive advantage in the market. In context of Rosewood Hotels, they
are among service providing industry where they must enhance their knowledge and capability
for delivering effective services to the customers (Kumari, 2011). There are number of
stakeholder who is connected with Rosewood Hotels and ongoing professional development
programs and they get number of benefit from it. Some of the key benefit for different customers
has been discussed below:
Benefit to Employees: This are the people who plays the significant role within Rosewood
Hotels and because of ongoing professional program they get number of benefits:
 Job Satisfaction Level: In present scenario, whenever any of the employee gets the
opportunity to perform better and if company allows them to show their involvement then

there is high possibility that they can easily become satisfied from their job. In the same
manner, Rosewood Hotel provides their employees a continue development program
which keeps them inspiring towards their work and it is one of the reason they can easily
perform for the company as the willingness of the organisation.
Benefit to Employer: It is necessary for any of the employer that they must able to make
their decision of own through which organisation goals can be accomplished. Similarly, in this
manner Rosewood conduct on going professional program which will give them number of
benefit. the benefits that employer can get is: Skilled Workforce: The major advantage that an employer of Rosewood Hotel can get is
that they can easily hire skill and knowledgeable workforce which plays significant role
in current scenario (Gibbs, 2015). In addition, it will provide them to deal effectively
with every customer who visits the hotels.
P2. Investigation of Professional Employer Expectations of Skills and Competencies
In any of the entity, employer have certain types of expectation from their employees in
order to execute plans and policies through which goals can be accomplished. Expectation are
also necessary for ensuring the performance of a company within the market. Similarly,
organisation like Rosewood Hotel have same expectation that their employees must have some
of the skills and competencies Below, some of the skills and competencies are mentioned which
is expected by the employer of Rosewood Hotel:
Skill
 Communication Skill: In any of the service industry, employer expect that heir
employee must have the communication skill because it is helpful in dealing with
customers. In context of Rosewood Hotel, employer expect this respective skill because
this is one of the skill which can easily allow to meet out the expectation of customer and
that plays the significant role in accomplishing the goals in current scenario (Cruess and
et. al., 2015).
 Resolving Problem: There are number of situation where an organisation suffers from
the problem and in that respective situation, employer wants some of those employee
who is capable of solving those problem. Employer of Rosewood Hotel expect the same

for ensuing the continuity in smooth business practices. It even helps the company in
sustaining their market position.
Competencies
 Team Work: Any of the organisation can accomplish their goals in that respective
situation where their employees are comfortable to work as a team. In this respect,
employer of Rosewood thinks that if their employees will be able to perform as a team
then there will be higher possibilities of completing any of the work in specific time
period. Even this is one of those way of performing business activity which certainly
reduces the percentage of errors (Wald and et. al., 2015).
 Working Ethically: Any of the business entity can only perform better in that respective
situation where their employees are able to work ethically and keep update about any of
the work which is being performed within the organisation. In context of Rosewood,
employer thinks that their employee should be punctual towards their work and should be
able to coordinate with leader if they face any of the issue without taking any of the
unethical decision. If employee will be able to do so then there is higher possibility that
company can easily take lead within the market position.
These are some of the main skills and competencies which can allow the employer of
Rosewood Hotel to improve overall performance through which goals and target can be
accomplished easily.
TASK 2
P3. Critically evaluation of own skills and competencies
In present scenario, any of the organisation thinks that they should have those employees
within the company who is capable of performing different types of work as per the requirement
of entity. Similarly, working in the post of HR manager in Rosewood Hotel, I must have be able
to identify or evaluate my own skills and competencies so that I can perform better for
accomplishing the goals of an organisation (Kearney-Nunnery, 2015). In addition, these skills
and competencies are necessary for me to perform my roles and responsibility which are
provided by the management of the company. Also, I will get the knowledge that about the

requirement of changes which is needed to be brought within myself. Below, self-evaluation has
been conducted.
 Desire to learn & adopt: Any of the person must have the capabilities where they can
allow themselves to learn something new on a daily basis. Similarly, it is one of the area
where I can mark myself 8 out of 10. It is because of the nature that I have to learn
something new on a daily basis. I am always interest to bring something new within the
working style of the work don’t gets boring and even target can also be accomplished
easily within the short time period.
 Positive Attitude towards work: If a person doesn’t have positive attitude towards their
work, it is never possible for him or her to perform effectively for the organisation.
Similarly, talking about me, I would like to rate 8 out 10 in this area as well (Marañón
and Pera, 2015). It is because I have always tried to think that if any of the problem occur
then it always brings the opportunity with it and if always look for that opportunity. It is
one of the thing which is allowing me to perform my work in a systematic manner within
Rosewood Hotel.
 Collaboration & Cooperation: Any of the entity thinks that their employee should have
the ability to discuss with subordinates and group member for performing any of the
work. In this respective area I think I must rate myself 6 out of 10. In addition, I must
give focus on this particular area because it has become major weak side for me. It is
essential for me to understand that situation and give more focus to work with my
subordinates because it will certainly allow me to perform my any of the work in a
specified manner.
Some of the competencies which are required as a HR manager of Rosewood Hotel, I
have categorised some of the important point and those points have been discussed
beneath:
 Problem Solving: For any of the HR manager, it is necessary that they must be able to
solve any of the problem which is being faced by the business entity. In this area, I would
like to rate myself 7 out of 10. It is because there are some of the problem for which I
usually take help from senior which simply shows that still I have the opportunity to

improve in this particular area (Clarke and et. al., 2015). In addition, this competency is
necessary for providing effective working area within the Rosewood Hotel premises.
 Leadership: Whenever any of the person works within the higher post, they should have
some of the leadership skill because it certainly allow to take effective decision through
which business goals can be accomplished. Talking about myself, I would like to rate 8
out of 10. It is because I am able to influence my subordinates that how they are needed
to perform in any of the situation and this skill is one of the reason that I have been
selected within the Rosewood Hotel for the post of HR manager.
 Customer Services: It is necessary that any of the service industry must be able to
provide effective services to the customer and it is one of the area where I have been
struggling. This is because I must rate myself 6 out of 10. Here, I lack some of the
effective communication skills and this is the reason I take help of my subordinates to
communicate with customers for attaining the goals.
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills:
Positive Attitude
Desire to learn
Cooperation
10 8
10 8
10 6
Abilities:
Team Handling
Research Capabilities
Target Proficiency Existing Proficiency
10 5
10 8
Competencies
Customer Service
Leadership
Problem Solving
Target Proficiency Existing Proficiency
10 6
10 8
10 7

P4. Range of Learning Theories and Approaches
In present scenario, person requires the help of different types off learning theories as well
as approaches because it directly allows to perform better. For working in the post of HR
Manger, it is necessary to overview these approaches and theories for improving some of the
skills and competencies. The different types of approaches and theories has been discussed
below in detail:
Learning Theories: Cognitivism: The theory which is completely base on mental capabilities that includes
knowledge, power of remembering the past data and many more is knowns as
cognitivism theory. In context of Rosewood Hotel, it is one of the service industry where
mental capabilities are most important for taking effective decision. Constructivism: It is the theory which is based on the assumption which that are made
by an person on a daily basis. It is the theory through which I can collect the knowledge
regarding different types of technologies, application which are essential for performing
business activity (Hammond, Cross and Moore, 2016).
Learning Approaches: Kolb’s Learning Cycle: It is the one of the most effective learning approach which is
completely based four different stages. Talking about the first one, it focuses towards
new experience. Then, there is second approach where major focus is given towards
observing the experience. where is third one helps in formulation of new idea. Finally,
the one of learn all of the concept tries to apply these ideas for obtaining effective result.
 VARK Learning Style: This is one of the approach which emphasis on four different
approach of learning for the purpose of obtaining result. The four different style of
learning is Visual, Audio, Reading and Kinetics (Sharif and Cho, 2015). It depends upon
the learner that which style they prefer for learning something new.
From my point of view, I have been working in the post of HR manager and for the purpose
of obtaining effective result I would like to use constructivism Theory because it simply provides
the way to improve knowledge through past experience. Secondly, VARK approach is helpful

for me because I will get the option to understand any of the concept in detail by overviewing
them.
TASK 3
P5. Construction of a professional development plan to enhance chosen skills and competences
within a specific work context
Below, there is the description about my Personal Development Plan:
Skills
Current
Proficien
cy
Targeted
Proficien
cy
Development
Opportunity Resources Time
Team
Handling 5 10
This will be only
possible if will take
the guidance of my
senior or even I can
see the past
performance of senior
member that how they
have handled any of
the team.
There are number of
resources which will be
required in it such as
past data will be
required. Time is
required to be managed
in it some of that work
can be managed in it.
4
months
Customer
Services 6 10
There will be higher
possibilities that better
services can be
provided to the
customers through
which they can easily
be attracted towards
the hotel and it will
allow to expand the
business
Here, it will be
necessary for me to go
through the strategies
of other HR manager
that how they are
working for providing
effective services to
their customers. Also, it
will be necessary for
me to take the help of
feedbacks which are
being provided by
6
months

customers who visits
the hotel.
TASK 4
P6 Undertake a job interview for a suitable service industry role
Job interview is one of the vital process which is conducted by business entity for the
purpose of ensuring the employee will be able to perform as per the requirement of an
organisation. Below, there is the description about the job interview process:
Job Portfolio
Organisation: Rosewood Hotel
Division: HR Manager
Job Title: Hospitality Industry
Job Location: London, Great Britain
Working conditions : 6 hours
Job Summary
Company is hiring one of the capable candidate for the post of HR manager who must have the
capabilities to handle all of the work related to HR Manager in Rosewood Hotel. In addition,
manager must be able to deal with customers in effective manner.
Role
 Selecting skilful candidate as per the requirement
 Motivating employee to perform effectively
 Finding out the solution if any of the client faces any of the problem
CURICULAM VITAE
Curriculum Vitae
Name: Mark Wood

Address : Church Gate, United Kingdom
Phone No. – 4766401366
Profile summary: Experience of 2 years in hotel sector and master degree from Oxford
University. I wanted to work in the field where I can explore my skills for attaining the goals of
an organisation.
Specialisation:
 Ability to deal regarding salary negotiation Capable of guiding employees that how they can work effectively.
Educational qualification: -
 Bachelors in Hotel Management MBA from Oxford University
Declaration:
All of the information which has been provided are true and for further provide my experience
letter and master’s degree has been attached
Below, interview process has been conducted with the Rosewood Hotel for the post of
HR manager.
Interviewee: Should I come sir!
“Good Morning, Sir.”
Interviewer: Yes
Interviewee: Good Afternoon, Sir!
Interviewer: Good Afternoon.
Interviewee: Thanks Sir.
Interviewer: So, we must start the interview process.
Interviewee: Yes, Sure Sir.
Interviewer: What do you think about the role of HR Manager in Service Industry?
Interviewee: HR Manager are the one who has the most significant role within the Service
secotr because he is the one who need to hire right candidate on the basis of their skills and
knowledge. In addition, he can also keep motivating them so that they can perform effectively
(Jackson, 2016).

Interviewer: How will you hire skilled employees and how can you motivate them?
Interviewee: For determining about the skills and capabilities, different practical basis test can
be conducted which are easy but tricky as well. For motivating them, different types of
incentives plans can be added which will be based on their performance.
Interviewer: How can you deal with any of the challenging situation.
Interviewee: It is necessary for HR manager to discuss with other top level management to
determine about the future problem which can create issues. Also, this discussion will be based
on finding out the possible outcomes.
Interviewer: Ok! Your answers are impressive. Thank You for coming. Wait outside for some
time. Meanwhile we will make out decision and tell you about the result.
Interviewee: Alright sir. Thanks sir, hoping for the positive response from your side.
P7 Review key strengths and weaknesses of an applied interview process
Talking about the interview process, it has lots of positive outcome which could have
allowed the organisation to attain the target. The first strength of company is that they are willing
to find the ways which is less time consuming for conducting the interview and for that they
have some of the criteria which must fulfil for attaining the goals (Jourdan and et. al., 2016). On
the other side, there was weaker side as well, such as interviewer also asked some of the
questions which are out of the context. It simply created issues for interviewee.
CONCLUSION
After having a detail analysis to the file, it is clear that on-going personal development
program plays the important role because it simply provides the way to take appropriate action
through which goals can be accomplished. Any of the individual must work on their skills and
competencies because it is the way through which they can take appropriate decision which plays
crucial role in current scenario. There are different learning theories and approaches through an
organisation or even individual can improve their overall performance and it will easily allow
them to take competitive lead within the market. In addition, it is said that any of the entity must
be able to select appropriate way for conducting any of the interview process so that they can
easily select suitable candidate for the organisation.

REFERENCES
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