Personnel Resourcing and Development

This document discusses the importance of personnel resourcing and development in the context of Marriott Hotel International. It includes a PESTEL analysis of the external environment, the significance of an effective selection and recruitment process, the principal elements affecting equality, culture, and diversity, the main approaches of performance management, and a plan with suggestions for problem-solving.

PERSONNEL RESOURCING AND
DEVELOPMENT

Table of Contents
INRODUCTION..............................................................................................................................3
TASK 1............................................................................................................................................3
PESTEL analysis of external environment related to Marriott hotel international......................3
TASK 2............................................................................................................................................4
Importance of an effective selection and recruitment process.....................................................4
TASK 3............................................................................................................................................5
Principal elements that affect equality, culture and diversity of an company.............................5
TASK 4............................................................................................................................................7
Main approaches of performance management used by companies............................................7
TASK 5............................................................................................................................................9
Plan which offers suggestions on problems.................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INRODUCTION
Personal resourcing defined as part of development which concentrate on recruitment and
release of persons from companies as well as management of their performance. It can be said
that personal or employee resourcing & development is quite beneficial for growth and success
of a company. The current study is based on Marriott Hotel international, which falls under
category of leading hotels in London. This assignment will explain external environment
analysis through PESTLE tool related to hotel, significant of recruitment and select process and
principal factors that impact diversity, culture and equity of firm. Furthermore, this study will
justify performance management methods and plan which consists potential suggestions.
TASK 1
PESTEL analysis of external environment related to Marriott hotel international
It is a tool or framework utilized to examine and monitor macro environment elements
that may be impact on specific business performance within sector (The PESTLE analysis,
2019). Here, it is used in regard to chosen hotel brand that is Marriott, operating their business
within UK hospitality industry.
Political factor-
Brexit is one of the political factors that impact business environment and management
within which professionals and personnel work to achieve set aims of company in negative
manner. Due to this factor, Marriott hotel face many issues as they are unable to manage
workforce within another branch across UK. They cannot gain serve its best because of this
element which make changes in current trade and taxation policies.
Economic factor-
High unemployment rate after Brexit is one of the economic factors that put negative
impact on productivity of Marriott hotel. Many people go back to their home towns after
separation between UK and EU. It affect living standard of people and make them unable to

fulfill their personal needs. It is one of the biggest factors that direct impact on sales and
productivity of organization.
Social factor-
In recent time, consumers prefer to associate themselves with specific brand; they seek to
obtain quality services or goods offered by any business. It put negative impact on Marriott hotel
when they do not consider preferences of target market and their needs as well. People
preference are changing, they like to choose services provided by the most famous brand because
it makes them feel comfortable during journey.
Technology factor-
Along with above factors, technology advancement also affect on Marriott hotel
operational and functional functions, but in positive manner. For example, digital technology
development gives potential change to employer; they can use digital platforms to hire new
applicants from talent pool. It helps to increase the productivity and profit margin of business
even better.
Environmental factor-
Regulations and laws related to environment put high pressure on Marriot hotel to reduce
their carbon foot print. It affect positively on business growth because organization claims to
abide by varied laws prevailing in nations where it operates. It helps to sustain its business for
long period of time and aid to achieve competitive benefits.
Legal factor-
Data privacy and its policies put positive impact on Marriott hotel international
positively, it help management to secure data related to staff and guests effectively. It analyzed
that firm in 2018 has subject to varied lawsuits, it lead to disclosure of personal data of more
than 380 million travelers, it affect on consumer base.

TASK 2
Importance of an effective selection and recruitment process
Recruitment and selection procedure defined as process of determining jobs vacancy,
screening, selecting and short listing right applicant, who is able to do their role in effective
manner at workplace. Within hotel industry, human resource management and employer work
together for developing effective hiring and employee selection plan, which is quite essential for
them in term of increasing profitability and achieving competitive advantages (Significance Of
Recruitment And Selection Business, 2020) It can be said that both practices constitute an
significant starting phase for hotels towards generating an productive and efficient workforce,
who can contribute to achieve competitive benefits and allow firms in industry to sustain for long
by working effectively. Recruitment process in hotel industry is very important because of many
reasons. For example, competitive environment within hospitality sector is increasing more and
more, it put intense pressure of hotels operating under this industry to work quickly and
efficiently, which is possible when management have strong workforce. At that time effective
recruitment process work magically. It helps to find quality applicants with all skills needed and
expected by employer in sector.
Hotel industry, as a service sector, is extremely dependent upon knowledgeable workers,
who are capable to serve million of guests effectively and provide services according to their
needs, which are also very essential and beneficial for hotels. Selection and recruitment can be
highlighted as major feature of strategic HRM, as it is individual who are employed who assure
firms can target their objectives (). Recently, is the time to create an effective selection &
recruitment strategy to counter effects of turnover and enhance chance to gain to talent. This
process consist several methods and approaches that help recruiter to hire and select right
candidates, who can perform better while doing their job. It saves money and training time with
right selection. Go through a systematic and effective set of questions and even abilities tests to
identify when applicants are capable to fulfill needs of job. It aids established confidence in
understanding what employer have logically gone through a choose applicant and recruiting
process based on defined metrics more than gut feelings.

TASK 3
Principal elements that affect equality, culture and diversity of an company
There are different types of factors available in the world of business that effect
organizational culture, diversity and equality.
Leadership principles, is one of the factors that impact on culture of Marriott hotel and
other hotels as well. Positive attitude of leader and their leadership style contribute developing
creative and productive environment at workplace that helps to enhance productivity as well as
motivational level of staff even better (). Leader with simple leadership philosophy, treat their
workers like an important assets of business which turn into increasing motivational level of
existing and new applicants. Employees after obtaining respect and dignity work effectively and
do their best to achieve common aims.
Company policies, value and work ambiance, is another factor that affects diversity of
a firm in positive manner (Factors influencing the implementation of diversity management in
business organization, 2015). By developing policies and rules for everyone, without making
any kind which in return build inclusive work culture at work areas where number of applicants
work together for achieving set business objectives and goals. It can be said that workers develop
values emphasized in procedures, policies and work environment, by motivating people firm can
sustain for longer within industry. Management to maintain diversity at workplace can hire
applicants from different age group who have essential knowledge and skills which they can use
while performing in company. Company value, policies and true principles help promote an
diversity at workplace that individual all want to be a part of.
Work place discrimination is one of the principal factors that put negative impact on
equality of a company. The main branches of equality are inclusion and diversity; firms that
embrace both elements in all aspects of business statistically outperform their peers. Without
treating applicants fairly, management in hotel can create negative environment that direct
impact on productivity and performance of employees negatively which is not suitable for
growth of business. Discrimination at workplace decrease working abilities of firm as well as
employees, it affects sales of company and cannot make them able to sustain for longer.

Above two factor impact positively and last on affect negatively on business. To
overcome the last principal factor, organization needs to take immediate action.
TASK 4
Main approaches of performance management used by companies
Performance management defined as procedure of assuring that set of outputs and
activities meets an business’s aims in an efficient manner. It plays strategic role in retaining and
attracting key workers in hotels. There are several approaches of performance management are
used by HRM and its team within organization to assure that their targets are achieved in
effective manner and business competitive benefit is maintained effectively.
Key performance indicators and metrics-
It is one of the best methods organizations can use while running their ventures in hotel
industry, to ensure success and aims achievement. It caters a way to measure how well firms,
projects, business teams and individuals are performing in relation to strategic objectives and
goals. The primary value of this method is enabling rich data driven performance conversations
and enhance decision making, which is really very important for companies (KPIs vs Metrics –
Tips & Tricks to Performance Measures, 2020).
Performance appraisals-
It is most usually utilized performance management method that can be used to assure
that hotels in hotel industry achieving their targets in systematic manner (). With the help of this
approach, management within firms can motivate their existing and new applicants, which in
return increase productivity level of staff who can maintain competitive advantage by working
effectively. When utilized appropriately, this approach is incredibly powerful for aligning aims
of workers with strategic goals of hotels.
Personal development plans-
Another method organizations can use to ensure targets are obtained and competitive
advantages are maintained, is PDP. It is effectively a tailored action plan that is based on

awareness and reflection of an worker needs & performance, setting out aims for further
performance as well as actions that can aid personal development. It often utilized to determine
specific training & development needs and then create an plan for achieving those needs either
professional or personal.

TASK 5
Plan which offers suggestions on problems
Action plan is a plan that contains important detail to achieve an aim or objective. It
usually includes appropriate recommendations that can be quite beneficial for a company in term
of managing diverse workforce at workplace. In recent time, HRM face several issues while
managing workers in order to sustain competitive benefit and exceed targets within hotel
industry.
 To manage employees and their performance, hotels in sector must starts with listening
and understanding point of view of their applicants before they think to make further
strategic plan (). It can be said that manager and leader by maintaining good
communication with staff enhance their performance and motivational level, and make
them able to achieve organization targets as well as contribute to gain competitive
benefits. Leaders must listen what workers try to say and respect their opinions.
 Workplace environment plays vital role in managing workers and its performance within
hostel industry. It is very essential to get to know individuals of team individually, not
only on professional level but also personal level too. Management should build positive
working connections with candidates that help to manage applicant performance even
better, who are ready to achieve target of business in systematic manner and provide
desired outcomes. It makes hotels able to sustain all competitive advantages within
industry.
 Marriott hotel HR management attempt hard work to manage people and use varied
techniques for same, but still not get success. They must choose and utilize the best
approach, for managing individual. Human resource department and their team should
develop a plan that is conflict management through which they can communicate with
existing and new candidates and solving their problems. It helps to manage people and
retain skilled applicant for long who are effectively perform toward achieving objectives.
Conflict management is one of the best suggestions hotels in hotel industry must use to
manage people. When there is conflict or issues in work area, it must not be ignored by
management because it directs impact on employee retention.

 It can be said that by following and considering all above recommendations firms in hotel
industry will definitely grow even better.
CONCLUSION
From above analysis, it has been concluded that Marriot hotel international while
managing their business activities across UK, face a lot of issues due to political, social,
economic, environmental and legal factors. By taking right action and developing effective plan
management can overcome problems. Furthermore, it has been summarized by using; KPIs,
performance appraisal and PDP Marriott hotel can assure their target that has been achieved by
its employees who have right skills and better knowledge about work.

REFERENCES
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Factors influencing the implementation of diversity management in business organization. 2015.
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KPIs vs Metrics – Tips & Tricks to Performance Measures. 2020. [Online]. Available through:
<https://onstrategyhq.com/resources/kpis-vs-metrics-tips-tricks-to-performance-
measures/>
Significance Of Recruitment And Selection Business. 2020. [Online]. Available through:
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The PESTLE analysis. 2019. [Online]. Available through: < https://books.google.co.in/books?
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ts=Dtg1sS0wKA&sig=iEHIJAuF9kY9g4ROQMlT5gFT-
Ag&redir_esc=y#v=onepage&q=what%20is%20pestle%20analysis&f=false>