Negotiation Skills for Resolving Employee Issues

This presentation discusses the importance of negotiation skills in resolving employee issues and improving organizational performance. It covers various skills such as problem analysis, preparation, active listening, emotional control, verbal communication, collaboration, problem solving, ethics, and interpersonal skills. The presentation emphasizes the need for effective negotiation skills to minimize conflicts and maintain a positive work environment.

Pitching and Negotiation
Skills

INTRODUCTION
• Negotiation is the most required skill in an organisation.
These skills help to exist in the dynamic environment and
make innovative workforce.
• Present report is based on the negotiation skills of the
Manager to convince the employees. Furthermore, this report
will explain about the competitive edge which helps the
organisation and one employee in Samsung who arose one
issue related to their salary increment.
• This issue will be solved with the help of some negotiation
skills taken by the manager.

1. Develop a pitch that will achieve a suitable
competitive edge for organisation.
 Structure of pitching on the value of brand loyalty of the
company (Elenurm, 2016). This helps to make innovative
efforts, networking and sustaining good relationship with the
environment.
 This negotiation pitch engage the building of trust and
giving realistic solutions to the problem. These skills give
opportunity to focus on the main issues through which
company may get affected in the future times. For that,
manager of Samsung has responsibility to take some steps
and negotiation skills in order to mitigate the employees
issue.

Developing pitching strategies.
 Building the trust: Employer needs to build the trust with
employees by providing the realistic solution, focus strategies
and approaches to enhance the loyalty and business
impression.
 Enhance motivation: Employer needs to enhance the
motivation level of employees by rejection and motivate them
for giving referrals.
 Make aware about company: In order to make the pitch
with employees. For that, employer needs to share some
company events, brand loyalty, innovation strategies in order
to get employees preference.

Determinants of possible
outcomes.
 It helps to get employees preference.
 It improves the performance level of team members.
 Increase the employees loyalty and trust towards the
organizational objectives.

To be Continued….
• Manager needs to develop the competitive strategy for
pitching. This helps to get good solution method to make the
pitch low and get better outcome.
• Overall makes good efforts given by the manager in order to
resolve the issues of team members. For example, with the
help of group meeting and making individual; comfort to talk
with the manger.
• This activity helps to make competitive pitch and method of
solution (Fletcher, 2018). It is the duty of manager to make
effective way of solution.

Negotiation skills
Employee of Samsung having one issue
regarding the incrimination of salary as per
their issue is the responsibility of the manager
to resolve that issue with the help of some
negotiation skills are given below

Negotiation Skills
Negotiation is the bargaining process between employer or
employee it is the long process within two or more than two
parties. The objective of the parties is to seeking the and discover a
common ground this is the process of mutual concern or resolve a
conflict. Like manager take steps with the employee to resolve the
increment issue with the help of following skills.

1. Problem Analysis
• Effective negotiator must have the knowledge about that
how to analyse the employee issues and conflicts they are
facing in the organisation (Green, Pease and Davila, 2016).
Managers of Samsung must have skills to understand the
employee’s point of view to understand the problem and
main issue.
• Like, employee is not satisfied with the increment as per their
view they think that according to their qualification, skills
and experience, their salary is not enough. For solving the
issues, manager needs to understand the reason in order to
make problem solving approach.

2. Preparation
Before starting bargaining with the employee, manager needs
to arrange meeting in which they decide to set goals and
objectives on the basis of collecting issues information
(Horton, 2016). In order to make objectives and goals,
manager needs to ensure the cost of the company and take
decision according to the point of view of employees and
organisation as well.

3. Active listening
Manager also is a good listener in order to understand the
issues of employees. For making effective decision,
Fermanagh needs to listen the issue of employee what they
want what issues they facing regarding organisation. Manager
needs to listen the conflict of that employee properly. This
process helps to make strong bonding between the individual.
This negotiation skill helps to gain the trust of the party.
Active listening skill gives positive impact on the employee
(Paço, Ferreira and Raposo, 2017).

4. Emotional Control
 This skills help manager to make effective solution
making decision with the employee. Besides this, for
example: during the salary negotiation, manager get
frustrated but with the help of emotional skills, he can make
favourable solution and give satisfactory results.
 With the help of emotional control manager can get the
best solution technique to resolve the salary and incentives
results.

5. Verbal communication
 Manager should adopt polite and calm nature during the
negotiation process through which they arrive at the best
solutions.
 Big issues can be solved with the help of effective
communication. Along with that, misunderstanding can may
create negative image of the company in front of their
employees.
 In this way, manager of Samsung can make better decision
with the employee (Wiener, 2017).

6. Collaboration and team work
 Manager of the company should be well skilled and
knowledgeable.
 This process helps to work together in a team form. With
the help of team, meeting and mutual decision may find out
the best solution for employee regarding the salary issue.
With the help of both the parties, negotiation process may be
completed in an effective manner.

7. Problem Solving
 With the help of different problem solving methods, this
skill also give better results.
 Manager needs to focus on the issue and try to find-out the
best decision in terms of employee satisfaction. It provides
benefit to both the parties (Yongqi, Fei and Jin, 2016).
 with the conversation of employees manager able to
resolve the issue or conflicts. And opt the best decision
making process.

8. Ethics and Reliability
 Manager should take decision on the basis of effective
basis of effective basis without any biases.
 While, decision making approach, manager should prefer
all rules and regulations.
 He should maintain the promise and trust in the employee
and give assurance for the good results (Green, Pease and
Davila, 2016).

9. Interpersonal Skills
• Manager also solve the issue with the help of their
interpersonal skills in the context of organisation profit. Along
with that, it is very important for the organisation to make
good effects and good efforts in order take favourable decision
making approach.
• Overall, negotiation skills help manager to take effective
solution in order to remove the employee conflicts. Besides
this, negation skills is the very crucial for the manager in order
to maintain the working environment in the company
(Fletcher, 2018). Moreover, with the help of these skills,
manager of the organisation can easily take the favourable
decision making approach in order to fulfil the employee
demand.

CONCLUSION
From the above discussion, it can be summarised the effective
negotiations skills helps manager to take problem solving
approach and give effective results to the organisation. This
present report discussed about the different negotiation skills
through which manager can easily analyse the issues and give
effective working performance. Overall, this process helps to
sustain the company image in front of their employees.
Likewise, effective problem solving approach helps to give
better solution to the employee.,Organisation needs to adopt
effective negotiation skills in order to minimise the pitch of
the issues.

THANK YOU