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HEATHROW AIRPORT Introduction •Heathrow Airport is an international airport based in London, England, UK. •It is a major international airport serving the London region. •It is the Centre for British Airways and the base of operations for Virgin Atlantics. Strategic Plan of Heathrow Airport •Its vision is to provide best airport services to passengers in the world. •Deliver better passenger experience through improving areas concerning their passengers. •Ensure efficient operations with competitive mix for passengers and services and facilities to them in order to get higher commercial revenue. •Simple and Quick journey to passengers with British style of services. Traffic forecast Passenger traffic forecast is necessary for ensuring appropriate planning in order to tailor resources in accordance with demand expected to be arise. The traffic has fall in 2020 and 2021due to the impact on passenger’s travelling with the emergence of covid- 19. YearTotal (millions) 201575.0 201675.7 201778.0 201880.1 201980.6 202022.6 202137.1 Environmental Impacts •Heathrow expansion through third runway proved to be unlawful on the ground of environmental impacts. •The reason behind such unlawful demonstration was its failure in planning expansion by ignoring environmental impacts. •There is also a negative impact of noise created by Heathrow airport. Economic Impacts •It is considered as an economic powerhouse for UK. •It has created around 120000 jobs for the UK economy, thus aids in providing employment opportunities within the UK economy. •It has also contribution towards the economic growth approximately around £ 6.2 billion. Accessibility (surface) Surface access to airport means how customers can access the airport services. It includes additional services provided by the concerned airport in order to facilitate easier and quick access to airport. Heathrow has developed uniquely request assistance services where passengers with hidden disability can book assistance 48 hours in advance to get assistance from specially trained staff. References Arabali, P., and et.al., 2017. Decision-making guideline for preservation of flexible pavements in general aviation airport management.Journal of Transportation Engineering, Part B: Pavements,143(2), p.04017006. Narongou, D. and Sun, Z., 2021. Big Data Analytics for Smart Airport Management. InIntelligent Analytics With Advanced Multi-Industry Applications(pp. 209- 231). IGI Global.