Leadership and Management for Service Industries: A Study of Premier Inn

Leadership and
Management for Service
Industries

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
TASK 1............................................................................................................................................1
Review of different classical management theories in context to hospitality industry...............1
Explanation of roles of leader and different styles of leadership in hospitality organisation......2
Identification and review of sustainable management and leadership styles in hospitality
organisation including issues related to sustainable leadership...................................................3
TASK 2............................................................................................................................................4
Investigation of internal and external factors which influence sustainable leadership................4
TASK 3............................................................................................................................................6
Assessment of current management and hard and soft skills of leadership................................6
Discussion of future management and leadership management skills required by service sector
.....................................................................................................................................................6
TASK 4............................................................................................................................................7
Comparison of different service industry organisation change management system and
leadership for implementing change............................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Leadership can be described as process which create influence on others for working effectively
and willingly for attainment of group goals. It provides direction to employees in order to
provide shape to their efforts (Addy and Adabor, 2021). It allows business to attain goals in less
time and provide them desired results. This project report analyses Premier Inn which is UK
based hospitality organisation established in the year 1987 by Whitbread. It is one of largest
hotel chain of UK as it has around 700 hotels and 50000 rooms. This project report includes
different classical management theories in context of hospitality organisation. It explains roles of
leaders and different styles of leadership along with review of sustainable management. It
identifies different internal and external factors which create impact on sustainable leadership.
Additionally, it consists current management and leadership hard as well a soft skill. It also
discusses future management as well as leadership skills required by service sector. Moreover, it
compares different service industry organisation change management system by implementing
changes.
MAIN BODY
TASK 1
Review of different classical management theories in context to hospitality industry
Classical management theory is one of theory which is introduced at time of industrial revolution
in order to improve productivity in business and factories. It is a theory which is more
emphasises on hierarchy, single leadership as well as specialised roles for purpose of
optimisation of efficiency of workplace (Bantha and Sahni, 2021). It consists different theory
which are explained in context of Premier Inn below:
Bureaucratic theory: It is one of theory which is related to structure as well as administrative
process of business. This theory was introduced by Max Weber who is known as father of
bureaucracy (Bierema, 2016). It is one of term which formulate rules, regulation, procedures,
patterns and procedure in order to reduce complexity of functions of organisation. Application of
this theory in Premier Inn provide them various benefits. It helps managers to make work easier
by division of work which also lead specialisation in organisation. It improves work efficiency
through supervision of managers in hierarchy.
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