Leadership and Management Styles in Premier Inn London Country Hall Hotel

Unit 5-Leadership and
Management for Service

Table of Contents
Contents
INTRODUCTION...........................................................................................................................1
P1 Assess different theories of management ..............................................................................1
P2 Discuss the role of leader and styles of leadership.................................................................3
P3 Discuss and review the leadership and management styles....................................................4
P4 Determine several factors that influence management styles.................................................6
P5 Determine soft and hard skills of leadership..........................................................................7
P6 Analyse future skills of management and leadership required by the service sector.............9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership and management have purposes as leader is known as the individual who
motivate workers while managers are an art of doing things from others but both share the
common vision (Bharadwaj and Schefold, 2017). This report is based on Premier Inn London
Country Hall hotel that is headquarter in United Kingdom. This aims to provide excellent
offerings to guest and also focus to offer efficient services to gain maximum client’s satisfaction.
This report comprises of classical management theories and leadership styles that support in
attainment of goals in a respective manner. This report also covers several element which
persuade the management structures & styles and also it contains current and future management
skills so as to determine systematic procedure in a workplace. At last, it includes change
management system that affect both leadership and management styles.
P1 Assess different theories of management
Theory of classical management is an approach that help in satisfying the several needs of
employees so as to gain retention of workers and job satisfaction to sustain in market. This
enhance the productivity and accelerates the efficiency in a workplace (Bush, Bell and
Middlewood, 2019). This theory is based on scientific management approach that determine the
effectiveness way of doing a job. In the context of Premier Inn London Country Hall hotel, the
same is presented as follows:
Fayol’s principle of management:
Division of work: According to this principle, the work is divided on the basis of small
task so as ensure proper systematic working in an organisation. Manager of Premier Inn London
Country Hall hotel divides responsibilities among the staff in as per their potential which lead to
proper utilisation of manpower and less wastage of resources.
Unity of Command: The employee or subordinates should receive instructions from one
supervisor only and if orders are received from more than two boss than this could arise the
situation of conflicts and misunderstandings. The senior authority of Premier Inn London
Country Hall hotel provides proper instructions and details to their employees which minimise
the chances of clashes and improves the effectiveness of working within hospitality industry.
Authority and responsibility: According to this, there should be proper balance between
authority and responsibility as the former provide the power to take an appropriate decision
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while the latter provide the obligations and duties to perform task. The manager of respective
firm aids in completion of task with respective time period and also produce desired level of
output.
Scientific management theories:
The principles of scientific management are propounded by F.W. Taylor. This theory
mainly emphasises on judicious usage of resources and effectiveness of workers so that they
could contribute success in an organisation (Carter and et.al., 2016). In the context of Premier
Inn London Country Hall hotel, the principles of scientific management are presented below:
Harmony, not discord: In this, workers work together with greater spirit and mutual
understanding that bring harmony in a workplace. The manager of Premier Inn London Country
Hall hotel ensure that the subordinates work with greater zeal and efficiency that promote a sense
of team spirit and thus develop prosperity among them.
Ensure proper Cooperation: This principle is regarded as the substitute of above
principle as sense of cooperation bring unity among workers and manager and ensure success in
a workplace. The manager of concerned firm invites the ideas and suggestions of their
employees so that they could feel delighted and also their work must be rewarded that results in
improve their productivity and coordination within the confines of hospitality sector.
Science, not rule of thumb: This principle insist that there should be proper planning and
analysis must be done in order to accelerate the efficiency (Choi, Kim and Kang, 2017). So, the
manager decides the proper course of action which help in accomplishment of task within limited
time period and also gain productivity. The manager of Premier Inn London Country Hall hotel
would apply this principle in order to maximise the overall productivity so that it could generate
greater chances of success which is possible through formulation of a strategy.
Behavioural theory: In this theory, the behaviour of employees and their responses on a
workplace are shaped by their actions and thought. The manager of Premier Inn London Country
Hall hotel analyses the behaviour of staff through previous experiences and their learning and
development so that task is completed in a short span of time.
The top management of Premier Inn London Country Hall hotel applied all theories of
classical management so that it could maintain a proper hierarchy of activities in a workplace
and follow proper organisation structure which depict a better picture of the company.
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