Improving Communication Skills

This essay discusses the importance of effective communication skills in professional settings. The author reflects on their own experience as a team leader and highlights the impact of clarity, completeness, active listening, and empathy in communication. The essay emphasizes the need to improve communication skills for better workplace relationships and job satisfaction.

Preparing for Success at
University - Knowledge &
Creativity

Table of Contents
ESSAY...............................................................................................................................3
REFERENCES..................................................................................................................6

ESSAY
In today's era, need of communication is increasing with time. People have to
connect with each other for the purposes like they have business purpose, social
purpose etc. So all it needs communication. Communication is about to convey the
information from one person to other. People should be aware of what they pass
towards, because wrong interpretation of the message lead to confusion and many
times in losses.
So I personally think, proper communication is needed everywhere. I need to
reflect my own communication skills as I was working in a company, in which I was
assigned to handle a task, and in order to complete the task I was chosen to be a team
leader for that project. As I was leader, so I have to distribute the working
responsibilities in the team, I have communicated with my colleagues a lot either in
terms to make them understand the tasks. Generously I had maintained clarity,
completeness in my instructions. So it needs effective communication skills like clarity,
conciseness, courtesy, completeness, active listening, feedback, developing trust,
writing skills, etc. It impacts effectively your communication (Babatunde, and El-Gohary,
2018).
Some of my colleagues were hesitated to talk as they were new, I made them
comfortable, and consider their views about the work and their suggestions. So my
colleagues listened me carefully, they ask their confusions, and receives the correct
orders from me, its just because of good communication skills as I gave clear
instructions. All this happened because of proper handling of situation with perfect
communication (Golaghaie, and et.al., 2019). As I was doing my work and taking
reports from my colleagues about the progress of the work they give me in written so it
helps me to understand it better, at this time taking feedback report skills helps me a lot.
I was feeling that if anybody would not cooperate, the task will not be completed
by time. I got impatient, so my non-verbal skill is not good and I raised my tone of voice,
I started shouting on them. I felt bad about that behaviour. But now I feel good that I
created a balance between the team members because of being empathetic skill in me
which helped me. Also, I apologized to my colleagues for misbehaviour. I faced some
problems due to not listening actively, as I skip some instruction given to me, I convey

the instructions wrong to others. My colleagues did not like my high tone of voice, they
scared from me to ask something. But my clarity in instruction, and developing trust in
my colleagues helps me to complete the task (Kurtz, Draper, and Silverman, 2017).
That situation influenced me to change my attitude, I do regret for my high tone
towards other, it was not correct for me, I would have to treat them softly. As I had high
tone in my voice, people didn't like to talk to me, they didn't come to me with their
issues. So I analysed that I can do better than this, I should talk to others nicely and
soft-spoken and secondly I need to be active in listening from others. As it troubled me
a lot. Whenever there was doubtful situation, employees didn't come to me directly and
it leads to be in big issue. As I was being very high towards the team in order to
complete the task on time it leads to feel uncomfortable for me, they talk on my back
about me. But as I was particular about my work they trust me a lot. So I understand
now the politeness in conversation is very necessary (Tran, 2017). These
communication skills like active listening, my high tone have to be improved. If I can get
a chance to alter the situation I would like to be nice to them and listen from managers
properly. And again it would be happened like if I have to handle any project in a team I
will definitely listen to my colleagues and behave nicely with them. If I need to
communicate with the people in company I will guide them with clarity, completeness,
and also in written form. Also, I will apply my improved communication skill along with
developed skills.
The scenario I discussed above helps me to improve my communication skills in
some aspects. This situation lead me to self assessment and I changed my behaviour
of talking and listening to people carefully. I respect others feeling, they should not get
hurt with my words. I started caring the people. In professionals communication skills
are must, like I have to be more polite, my writing skills should be good, I should be
active listener, I have to take feedbacks, being empathetic. It increases the performance
in terms of works, like I am good at making presentation but I can't speak in public, this
lacking of communication skill is hamper your performance. So it needs to develop and
improved. Also in situation like I have to handle some clients, but I am not good to
clarify me presentation, the client don't understand my plan, it will hamper my deal. All it
needs good speaking skills with clarity and completeness.

Communication skills also help me to improve my behaviour with others. Sit is
very important for enabling team performance as it allows more effective working
relationships between team members. Communication skills lead to improve the teams
performance and as a team member I should improve these skills. It leads to increase
the productivity, As I am good at communicating with people, the company would
choose me to handle clients, as this helps in providing quality services to the clients,
and with soft spoken skill client will be more impressed. As I am good at writing skills,
providing verbal help to others leads build their trust on me because I provide them
what they need in written or oral explanation. Communication skills always leads to job
satisfaction, better workplace relationships as I do well behaviour with my colleagues
they appreciate my behaviour, my nature. So it provides me job satisfaction or better
relationships with others.

REFERENCES
Books and Journal
Arnold, E.C. and Boggs, K.U., 2019. Interpersonal Relationships E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Babatunde, S. and El-Gohary, H., 2018. Necessity of Mentoring in Entrepreneurship
Education: Reflection by Practitioners. Journal of Professional Issues in
Engineering Education and Practice. 145(1). p.02518007.
Golaghaie, F., and et.al., 2019. Integrating case-based learning with collective
reflection: outcomes of inter-professional continuing education. Reflective
Practice. 20(1). pp.42-55.
Kurtz, S., Draper, J. and Silverman, J., 2017. Teaching and learning communication
skills in medicine. CRC press.
Tran, B., 2017. The Art and Science in Communication: Workplace (Cross-Cultural)
Communication Skills and Competencies in the Modern Workforce. In
Handbook of Research on Human Factors in Contemporary Workforce
Development . (pp. 60-86). IGI Global.
Zhang, Y., and et.al., 2016. The effectiveness and implementation of mentoring
program for newly graduated nurses: A systematic review. Nurse education
today. 37. pp.136-144.