Importance of Communication Skills in the Workplace

COMMUNICATION SKILLS 1
COMMUNICATION SKILLS
Student’s Name
Course
Professor
Institution
Date

COMMUNICATION SKILLS 2
Communication Skills
The ability to communicate effectively happens to be the most skill in life. According to
Robles (2012), Communication entails the transfer of information from one place to the other.
This transfer may range from vocal, written, visual or non-verbal (p.453). Vocal communication
is simply using one’s voice while written communication encompasses the use of digital or
printed media such as magazines, emails, books and websites. On the other hand, visual
communication includes the use of maps, logos graphs or charts; while non-verbal
communication entails the use of gestures, body language, voice tone and pitch. The mode of
transmission of information indicates the degree of someone’s communication skills.
Effective communication at workplace with colleagues, superiors and staff is quite
essential regardless on the type of work industry that one operates in. in this digital error,
workers ought to know how to receive and convey information face to face as well as through
email, phone and the social media (Barnlund 2017, p.50). The ability to exhibit good
communication skills will aid in them getting hired for a job after an interview, acquiring a
promotion and help them succeed throughout their career. There is no employer would wish to
have employees who disregard good communication skills as it may be harsh to them and to the
customers.
It follows that there are communication skills that managers would wish to see in all their
employees. During application, it would be advisable that one adopts them in their resume and
cover letter. The same should be highlighted and demonstrated during interviews in order to
make a good first impression. A continued development of good communication skills, even
after being hired, impresses teammates, clients and the boss (Schnurr 2012).

COMMUNICATION SKILLS 3
Personal Reflection
In my study, I was intrigued by the essence of effective communication at the workplace. The
relationship between the employee, the employer and the client turns out to be greatly affected
by the way of information transmission from one to another. Moreover, I learnt quite important
and interesting skills that one requires to adopt so as to exhibit effective communication;
Listening
A good communicator is one who acknowledges good listening. It would be difficult to
comprehend the instructions given to you if at all you are not a good listener. Moreover, no one
would desire holding a conversation with someone who does not take time to listen to the
grievances of others besides his/hers. In order to acquire listening skills, one should consider the
practicing active listening whereby he/she pays attention to another person’s words and shows
concern by asking for further clarification (Brownell 2015). It is only by active listening that one
can understand the grievances of their clients and respond to them appropriately.
Nonverbal Cues
Your eye contact, body language, tone and hand gestures reflect the type of message that
you are passing. An open tone and relaxed posture makes one look approachable thus
encouraging others to openly speak to you (Louhiala-Salminen and Kankaanranta 2011, p.247).
Looking into the eyes of the client signifies focus on him/her and the conversation in process. It
is recommendable to pay attention to other people’s nonverbal cues as you will have the ability
to really understand the feelings they possess. For instance, when a client is not looking you in
the eye, it means that he/she is not comfortable or may be concealing the truth.
Clarity and conclusion