The Patient Experience and Partnering in Care

Running head: THE PATIENT EXPERIENCE AND PARTNERING IN CARE 1
The Patient Experience and Partnering in Care
Student’s Name
Institutional Affiliation

THE PATIENT EXPERIENCE AND PARTNERING IN CARE 2
Introduction
Falls lead to injuries in patients and caregivers should suggest effective preventive
measures to curb the effects of the accidents (Bennett et al., 2014). The case scenario presents a
75-years-old who has experienced falls twice, leaving him with severe injuries. e-health records
are essential as they improve the quality of healthcare for falls patients . This essay will describe
feelings and thoughts due to the scenario. Additionally, the write-up will also explore the values
and beliefs towards falls and prevention measures. The paper will then analyze the initial stages
of Gibb's reflection cycle and draw a conclusion based on the patient's experience with falls.
Description: The patient has had two falls. The first experience left him with injuries on
his nose, chin, right shoulder, and left elbow. The client declined to go to the hospital due to his
undesirable experience of waiting for eleven hours for care towards kidney stones. The
caregivers later gave him Codeine to relieve his pain. He could not drive, so the wife had to drive
him to see his GP. His doctor runs an x-ray and instructed him to take it to the surgeon who
indicated that the fall caused a muscle tear on his shoulders. The patient later visited a
physiotherapist who taught him how to use his left arm and other walking aids. The second fall
was due to dizziness. The risk factors for the falls include type two diabetes, hypertension,
anemia, and industrial deafness (Mihaljcic, Haines, Ponsford, & Stolwyk, 2015).
Feelings and Thoughts: The patient's experience has made me feel sad about falls and the
public hospitals in the country. I feel sad because the falls have left the patient with numerous
injuries and pain. The undesirable effects of falls led to the tearing of the muscle on his right
arm; hence limiting his activities to one arm (Hoffman, Hays, Shapiro, Wallace, & Ettner, 2017).
Additionally, the patient cannot drive himself and has to ask his wife to take him to the GP. I

THE PATIENT EXPERIENCE AND PARTNERING IN CARE 3
think that public health facilities should adopt strategies like e-health services to improve the
quality of care.
Values and Beliefs: I believe that caregivers should provide walking aids to elderly
patients who are at risk of falling. Family members should accompany the senior citizens to
places like shops to prevent them from falling. The patient was walking alone during his first fall
and did not have walking aids making him fall and sustain severe injuries. My beliefs and values
originate from my experience when caring for senior patients at a hospital in Melbourne. It is
essential to prevent the falls from elderly patients to keep them safe from mechanical injuries
(Cockayne et al., 2017). The patient’s family benefit from the prevention strategies as their loved
one leads a healthy life.
Analysis: Certain aspects of the care in the case study were inadequate and harmful to the
patient. An example is when the client visited the hospital for medical attention towards his
kidney stones. He waited for eleven hours to get medical attention despite the pain due to the
condition. The caregiver ended up giving him codeine to reduce the pain due to his condition.
The experience made the client not to visit a public facility after falling for the first time. He had
to rely on painkillers until the next day when he visited his GP. The surgeon who received the x-
ray results from the GP and proved that the patient had a torn muscle at his shoulder also
provided inadequate care to the patient. He did not explain the various treatment options and
allow the patient to select his favorite choice. Caregivers should provide adequate information to
clients to allow for informed consent (Basic, & Hartwell, 2015).
Apart from the inadequate care by the health specialists in the case scenario, other aspects
were adequate and helpful to the patient. The physiotherapist taught the patient how to use his
injured and the healthy arm. The health specialist also provided the patient with walking aids like