Principles of Case Management

This study focuses on evaluating a case study and applying the principles of case management. It explores the issues faced by Francesca, a Latina mother, and the importance of providing care to vulnerable individuals. The study discusses the principles of effective case management, their implementation, ethical concerns, and resources for capacity building.

Running head: PRINCIPLES OF CASE MANAGEMENT
Principles of case management
Name of the Student
Name of the University
Author Note:

1PRINCIPLES OF CASE MANAGEMENT
Table of Contents
Introduction......................................................................................................................................2
Principles of Effective Case Management.......................................................................................2
Implementation of case management process.................................................................................3
Identification of professional and ethical concerns.........................................................................4
Resources for capacity building.......................................................................................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

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Introduction
The study is focused towards evaluating the given case study and gain effective
implications from the same. The content of the case study is to be evaluated in the context of
case management principles. The application of the principles of case management to the case
being considered is focused towards deriving essential implications. The case study considers the
issues that occur with Francesca, a 36 year old Latina mother who has 3 children. Case
management is important to provide the required care to people who are in vulnerable conditions
and facing severe social, emotional and financial difficulties. In this case the applicability of the
effective case management principles, their effective implementation and the identification of the
most important ethical concerns are given prominence.
Principles of Effective Case Management
The case management principles are focused towards improving the health of the client
and promoting the wellness and autonomy of the client. The principles of case management are
based on advocacy, education, communication, service resource identification and effective
service facilitation. Some of the most important principles that guide case management are
beneficence, justice, autonomy and non-malfeasance (CCMC’s Case Management Body of
Knowledge (CMBOK)", 2019). Case management is a practice that is especially very important
in the context of profession of health and human services. In the given case Francesca and her
children are facing many social and financial difficulties. Francesca herself is suffering due to
continuous drug use. She got fired from her job as a result of missing job days due to her
excessive addiction to cocaine and heroin. As a result of the same she was also forced into
prostitution for supporting herself. However, things began to get worse for her as she gave birth
to a son and a daughter within two years. After the second child she was arrested in 2010 and

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spent two weeks in jail. She had to gain custody for her daughter and even went homeless after
that.
In regards to the issues that are faced by Francesca, there is a need to employ the
principles of case management. There is a significant need to address the vulnerable aspects that
are connected with this case. A very important requirement is to advocate the support systems for
the client. It is also important that facilitation of service is provided for the client. The client’s
health becomes very important in this regards. The client needs to be provided health care not
only for herself but also for her daughter. The focus should be on the provision of situational
support to the client. This includes addressing the physical, emotional, financial, psychosocial
and medical needs of the client. In this case since many separate areas of vulnerability can be
identified, a more holistic case management strategy needs to be applied.
Implementation of case management process
The case management in this case is important in the context of the provision of health
and welfare services to Francesca and her family. It is important to identify the people in the case
that are most important in terms of the support required. Considering the same Francesca, her
daughter Veronica and her newborn daughter Klarissa are most important. There is a need to
bring the entire part of the family that is living together is a care home. Currently, Francesca,
Veronica, Klarissa and Manuelo need to live together in a safe environment.
The process would involve providing the family with a safe shelter, providing much
required medical attention and providing better support in terms of finances and emotional care.
Good care needs to be provided to the newborn Klarissa. Beneficence, justice, autonomy and
non-malfeasance should be upheld in the given situation. There is a need to provide support to

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both Francesca and Manuelo for their anti-addiction treatment. They need immediate
rehabilitation to return to their normal lives where they can provide care and support to their
children.
The effects of these activities would be that the children would get a better environment
to develop. Moreover, the health needs of the newborn would be addressed along with her sister
Veronica. The family would be in better shape in the safe environment that is provided.
Identification of professional and ethical concerns
There are different kinds of the scope for practice section of the case management
principles. There are a number of different kinds of ethical concerns in regards to the following
case of Francesca. There have been a number of different ethical concerns in regards with the life
of Francesca and her children. The major areas of concern here are as follows;
a. Autonomy
b. Beneficence
c. Nonmaleficience
d. Justice
e. Veracity
All these principles come into consideration during the implementation of the case
management principle. It will be difficult to implement these principles over the given case as
the case is too complex and dilute to implement such principles. There are a large number of
ethical concerns that needs to be addressed in the following case (Rosemann & vom Brocke
2015). At the very beginning it will be difficult to implement autonomy over the client as
Francesca will not be an easy client. The addiction of Francesca towards drugs and the sporadic

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earnings will lead to serious problems from her side and the case manager will find it difficult to
control her in a proper manner. The resistance of Francesca can be cited as an authentic
expression of autonomy and thus it will force the case manager to implement hasty and wrong
decisions that can have a serious impact on the future of Francesca and her children. Apart from
this the absence of a regular income can make Francesca aggressive and can be harmful for her
health.
Resources for capacity building
The case manager must address the different issues of Francesca in a proper and efficient
manner. It will be his duty to address the issues and solve them within the necessary time. The
solving of the issues within the stipulated time can be helpful for the management of Francesca.
It is important for the case manager to gain an understanding of the necessary steps and resources
that will help to identify the different issues of the research (Heath Hull & Oppenheim, 2016).
The issues can be addressed through the implementation of the resources that can help to solve
the issues. Some of the major recommendations for the new process are as follows;
a. Comprehensive assessment of the needs of the clients
b. Access to all the necessary resources and helping the client with a strong support
c. The necessary services to the clients can help the success of the case service management
d. The performance of the different job functions
e. Identification and description of the total budget involved
f. Addressing the value of the client (Francesca)
g. Safety of the identity of the client
h. Safety of the collected data
i. Professional case management practices to be involved

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Francesca will be supported by all means in a proper and efficient means. The management
of the case can easily support her by providing her with a rehabilitation support and also by
providing all the necessary resources that can help her to develop as a human being (Rosemann
& vom Brocke 2015). The case managers must ensure that they keep the identity of the clients
disguised as the disguised identity can help Francesca and her children to survive strongly in the
presence of different kinds of social prejudices.
Conclusion
The report has presented a clear and systematic perspective of the case management
related to a complex case of a girl named Francesca who has been the victim of different kind of
social evils from an early age and thus needs a support from some area to sustain in a healthy and
safe manner in the near future. The report has highlighted the social evils and has also presented
the different tasks that are needed to be undertaken by the case manager to address the issues
related to the problem. The proper implementation of the different kinds of the planning policies
can help the organization to address the issues in a smart and proieficient manner. The proper
address of all the issues will help to save the life of the 3 children of Francesca as they will be
able to receive a much better way and manner of leading life in a strong and sustainable manner.
The thorough review of the following report can help the readers to gain a deep understanding of
the case management process and accordingly gain a deep understanding of their perspectives.
The use of an example has made the report more compact and standard in nature.

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References
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O'Rourke, J. S. (2019). Management Communication: A case analysis approach. Routledge.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process
management. In Handbook on business process management 1 (pp. 105-122). Springer,
Berlin, Heidelberg.
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