Problem Solving and Decision Making

This report discusses complex problems at the workplace, their impact on the organization, and the use of problem-solving techniques and decision-making methods. It also explores alternative solutions, developing implementation plans, and communicating with stakeholders. Subject: Problem Solving and Decision Making

PROBLEM SOLVING AND
DECISION MAKING

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
TASK-2............................................................................................................................................3
Organization.................................................................................................................................3
About Firm...................................................................................................................................3
Complex problems.......................................................................................................................3
Analysing information on identified problem which help in decision-making process..............4
Alternative solutions to the problem............................................................................................4
Decision-making technique to evaluate the solutions and identifying appropriate options........5
Developing plan for implementing solution................................................................................5
Communicating plan to stakeholders...........................................................................................6
Monitoring and review technique for ensuring successful implementation................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Problem-solving techniques are important for every company because through this
companies are able to solve their complex problems. This report will discuss the complex
problems at the workplace and what are their impact at the organization. Analysation of
information on the known problem which can help in decision-making process. Further report
will provide range of secondary result to the difficulty. Decision-making methods will be used so
that solutions can be evaluated and after that appropriate option will be identified. Report will
also discuss plan for implementing solution and monitoring techniques.
TASK-2
Organization
Cocotte Restaurant is the chosen business for analysis in this report, firm tend to provide wide
range of healthy eating options to customers at an affordable pricing rate through which it is able
to achieve high customer base.
About Firm
Cocotte Restaurant tend to provide its employment at several locations within the UK
through which it is able to attract the local audience as well as the tourists visiting the location,
which has provided organization a high customer base. Company tend to provide different type
of eating products to its customers on the basis of their requirements through which it tend to
guarantee that it is able to achieve high level of client involvement (Guswinda, Yuanita and
Hutapea, 2019). Cocotte Restaurant tend to provide its organizational services through in store
serving and also provide its organizational services through e-commerce activities in such a way
that it is able to succeed consumer diversity providing an efficient economic growth to the
organization.
Complex problems
Following are different situation at
Organizational leadership- The organizational leadership at Cocotte Restaurant tend to take
several steps through which it can ensure that company is able to achieve high level of work
productivity. Due to this factor it follows autocratic leadership for leading organizational
employee work forces so that employees are being able to achieve high level of work
productiveness (Michael, 2018). Due to this use of autocratic leadership employee's level of

involvement in organizational action is being decreased and because of which overall work
productivity is being affected.
COVID-19- During the present time of COVID-19 the government have to implement lock
down within the country and because of which organizational sales and customer count was
brutally affected. Due to this the company has to take actions like reducing employee workforces
so that expenditures can be reduced because of which employees are not being able to achieve a
high level of engagement in organizational activities. Due to this the company has to face low
work productivity which make impact upon its substantiality within the market place.
Change management- Organizations like Cocotte Restaurant has to make sure that it is able to
make improvisations in the work areas as per bazaar requirements so that it is able to develop
new and rare products for achieving competitive edge. Due to this company has to provide cost-
efficient grooming to its worker so that they can implement appropriate changes in their work
areas through which it can accomplish high level of activity productiveness (Tawfik and et.al.,
2019). But it has to make organizational expenditures for providing training to employees
because of which it will affect its economic growth.
Analysing information on identified problem which help in decision-making process.
Through change management company adopt innovative skills in order to manufacture
new products so that can be launched in the market in order to attract more customers. This helps
in decision-making process because while making decisions company will add such policies
through which innovation can be adopted easily. Company will also pass more budget for the
expense which is required for research in order to produce innovative goods.
Covid 19 was uncertain so company should take such decisions which can be helpful in
the future when such uncertain situation arises.
Alternative solutions to the problem
Organizational leadership:
Cocotte restaurant can adopt democratic leadership style by replacing autocratic
leadership style because democratic leadership style will give freedom of speech to the
workforce. It will also help organization as company will get fresh and new ideas which can
influence their performance. Company will also get many choice and that will be helpful in
taking effective decisions. Leaders should also be cooperative with the team members and should
provide direction to them so that task can be finished at time (Cotton, 2017).

COVID-19:
As covid 19 was sudden and no one has expected lock down. Lock down has reduced
sales of the company. But restaurant should not fire their employees from job because company
was not having money to give them salary (Lalas and Lalas, 2019). Instead of firing them
company can stop giving salary in those months in which they are not earning enough. This can
be helpful of company in maintaining employee balance and also reduces turnover rate.
Employees will also feel that they are still the part of organization and once situation will get
normal they will join company again.
Change management:
Change management is necessary so that company can adopt competitive advantage.
Organization have to manufacture innovative products in order to attract more customers and
retaining the existing one. In this pandemic company can provide virtual training to their
workforce.
Decision-making technique to evaluate the solutions and identifying appropriate options.
Analytic hierarchy process:
This is the decision-making technique helps to remove the subjectivity in the decisions. It
says that going with the guts is the human nature which means that when decisions are taken by
on the basis of gut feeling. It is the survival technique in some situations because person takes
decisions on the basis of their experiences. Leaders should use analytical tools in the decision-
making. This technique provide solutions to the complex problems. Restaurant can provide
training and development to their workforce to that skills can be developed into them and which
help them in future in attaining the objectives. Effective communication is also one of the
solution (Mohaghegh and Furlan, 2020). Employer and employee should have transparent
communication so that their will be no scope for confusion or conflicts. Company should
welcome views and ideas from their workforce which will motivate them.
From the above three solutions, effective communication is the most appropriate option
because when the flow of communication is smooth then only organization can achieve its goal.
Developing plan for implementing solution
Brainstorming:
To evaluating that what outcomes will be drawn by implementing it. This step will
identify that who will get benefit from the solution.

Assigning implementation responsibility:
Restaurant should assign duties to the individual who will be involved in the
implementation of the plan. In order to implement solutions effectively preparation have to be
done in advance.
Conducting risk assessment:
For every solution risk assessment has to be done. So that company can ignore that
solution from which high risks are associated (Moorthi, 2018).
Preparing budgets:
Every solution will come with different budgets. It is necessary to evaluate so that
company can adopt that solution which comes in their budget.
Resource allocation:
This is one of the important element of the plan implementation. Company should make
sure that they have enough resources so that plan can be executed smoothly. Resource allocation
will help in implementing the solution effectively.
Communicating plan to stakeholders.
Ways to which communication can be done with stakeholders are as follows:
scheduling a meeting:
Meeting is considered one of the most effective method of communication. When it
comes to corporates it is the best method because through this messages can be conveyed to large
audience in less time (Güss and et.al., 2017). Can be conducted power point presentation because
through power point it is easy to understand.
Sending newsletter:
Company can send newsletter to the stakeholders by using company's platform. It will
give information to those stakeholders also who were not involved in the plan.
Conference call:
Conference calls are used to give urgent information. Through conference calling
company can give information to them which are very important.
Lunch meetings:
It is considered as the informal way of communication. It is helpful in giving information
to the stakeholders and also getting their feedbacks (Fischer, Greiff and Funke, 2017). It is

adopted by many companies because it is said that informal meetings are more effective than
formal meetings.
Project summary report:
This report will be sent to the stakeholders in yearly basis. In this report company
mentions the progress of the company and what plan they had adopted.
Monitoring and review technique for ensuring successful implementation.
Monitoring work performance:
It is the monitoring technique to know that the solution is implemented successfully or
not. Through this technique company can monitor performance of their workforce and if they are
performing better and working with full motivation (Monitor and evaluate change., 2021). Then
it can be said that solutions are implemented successfully.
Employee surveys:
After implementing the solution company can conduct survey and ask their employees
that what changes they are feeling after implementing the solution. Employee will give honest
reviews that the change can increase affectivity or not.
Monitoring returns:
If solutions are implemented successfully then the customer returns will be increased.
Monitoring return is the review technique which will help company to know about the success of
the implementation.
CONCLUSION
Through this report it can be concluded that change management, COVID-19 and
organizational leadership is the complex problems at workplace. Report has also determined
alternative solutions to the problems. Decision-making techniques are evaluated to provide range
of solutions and identifying best option. Report has also developed plan for implementing
solution and how communication is done with stakeholders. In the end monitoring techniques are
applied to ensure successful implementation.

REFERENCES
Books & Journals
Fischer, A., Greiff, S. and Funke, J., 2017. The history of complex problem solving.
Güss, C.D and et.al., 2017. Comparing business experts and novices in complex problem
solving. Journal of Intelligence. 5(2). p.20.
Guswinda, G., Yuanita, P. and Hutapea, N.M., 2019. Improvement of Mathematical Problem
Solving and Disposition Ability of MTs Students through StrategiesThink Talk Write in
Cooperative Learning in Kuantan Singingi Regency. Journal of Educational
Sciences. 3(3). pp.377-389.
Lalas, J.W. and Lalas, J.L., 2019. Maintaining a socially just classroom: Ethical decision-making
for student engagement as a positive outcome. In Ethical problem-solving and decision-
Making for positive and conclusive outcomes (pp. 196-211). IGI Global.
Michael, M.G., 2018. Problem Solving, Decision Making, and Kirton Adaption-Innovation
Theory in High-Performance Organizations.
Mohaghegh, M. and Furlan, A., 2020. Systematic problem-solving and its antecedents: a
synthesis of the literature. Management Research Review.
Moorthi, S., 2018. Problem solving skills among college students. International Journal of
Innovative Research Explorer. 5(4). p.207.
Tawfik, A.A and et.al., 2019. How novices use expert case libraries for problem
solving. Technology, Knowledge and Learning. 24(1). pp.23-40.
Online
Cocotte, Welcome to cocotte, 2021. [Online]. Available through: <https://www.mycocotte.uk/>
Monitor and evaluate change., 2021. [Online]. Available through:
<https://www.dlsweb.rmit.edu.au/Toolbox/busadmin/topics/topic41/t41_03.htm>.