Problem Solving and Decision Making in the Workplace

Problem solving and
decision making

Contents
INTRODUCTION...........................................................................................................................3
Complex problem in the workplace.............................................................................................3
Analyze information of the problem............................................................................................3
Range of alternative solutions to the problem.............................................................................4
Decision making technique..........................................................................................................5
Develop a plan for implementing the solution............................................................................5
Communicate the plan to stakeholders........................................................................................6
Appropriate monitoring and review techniques..........................................................................6
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Problem solving is a method while decision making is a process. Problem solving is more an
analytical aspect of thinking. It also uses intuition in gathering facts. Decision making, on the
other hand, is more of a judgment where, after thinking, one will take a course of action. The
Kitchin is a fine dining restaurant in Edinburgh, Scotland, run by Tom Kitchin and his wife
Michaela. It serves fresh Scottish produce in a French style. It was awarded a Michelin
star within six months of opening. This report includes topics such as complex problem, analyze
the information, range of alternative solution, techniques of making decision, development and
implementation of plan, communicate the plan to stakeholders and appropriate monitoring and
review techniques.
Complex problem in the workplace
One of the most common and complex problems in the workplace is communication problems
and it refers to misunderstanding and misinterpretating actions of other people at the workplace.
This problem is common at businesses but businesses like restaurants must keep it effective
otherwise it can affect the quality of service. The impact that these type of problems leaves on
the business is negative and it affects many things such as morale of employees and reduction in
productivity, affect the relationship between colleagues. If it is not solved soon then it will lead
to decrease in profits and arise more of those situations where it affects the goodwill of the
restaurant in the market. Although scope of communication is concerned with the functioning of
business. It is a necessary aspect for every business as it helps them to follow the chain of
command and follow orders from the top level of management (Walton, Toniolo and Norman,
2019).
Analyze information of the problem
There are many types of situations which leads to problems regarding communication in
the Kitchin restaurant. Sometimes it even disrupts the process of decision making which affects
the performance and productivity of the business. Some of the employees do not listen to the
instructions that are given in the meeting and miss out the important things which creates
problems later. Many of the employees in the restaurant do not listen to the instructions till the
end as they assume and predict the outcome of the speaker which is wrong many times. The
process of decision making also gets disrupts by the misinterpreting the instructions given as