This report discusses problem solving techniques and tools used in Tesco Plc. It covers the importance of communication skills, numerical knowledge, and working with others in the workplace. It also explores the impact of a healthy work environment on employee performance.
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PROBLEM SOLVING
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................1 PART 1............................................................................................................................................1 Skills in order to tackle business problems............................................................................1 PART 2............................................................................................................................................3 Effective use of communication skills...................................................................................3 PART 3............................................................................................................................................5 Numerical knowledge and skills in order to effectiveness at workplace...............................5 PART 4............................................................................................................................................7 Information communication technology and professionalism...............................................7 PART 5............................................................................................................................................9 Working with others for building employee relationship at the workplace...........................9 CONCLUSION..............................................................................................................................10 REFERENCES..............................................................................................................................11
ILLUSTRATION INDEX Illustration 1: Steps of critical thinking...........................................................................................2 Illustration 2: Cause and effect diagram..........................................................................................3 Illustration 3: Organisational structure of Tesco.............................................................................6 Illustration 4: Chart of vertical process modelling..........................................................................6
INTRODUCTION Problem solving may be defined as a process that is in undertaken to resolve specific problem or issue. For this purpose, concerned authority must have ability in relation to presenting solution of the problem in an innovative manner which in turn evolves satisfaction among the parties associated with the same. The present study is prepared after considering base of the largest retail organisation i.e. Tesco Plc. The main objectives behind carrying out such study are to highlight the range of problem solving tools that aid in effectual decision making. Besides this, it will depict the manner through which individuals can solve work based problems. In addition to this, effectiveness of employee relations on the workplace of Tesco retail business are described. PART 1 Skills in order to tackle business problems Stages of understanding business issues At the workplace of companies wide range of business problems arise which are related to the finance, HR, production, employees etc. Further, it is necessary to understand them which lead to support Tesco in order to eliminate such issues. Steps to understand problems of Tesco are mentioned below: Connect and Analyse:Under the first step, issues regarding to the psychological, physiological and disabled are identified and connected with the workplace. Once this are linked with the organisation then analysed properly by which solutions can be made. Research:Second stage is of the research in which causes of occurring such physical and health related issues are to be derived. Complex problems faced by Tesco's employees are like scepticism, pressure by customers etc (Calnan, M., 2017). Moreover, depression is also one of the health issue which faced by the workers within workplace of Tesco. Imagine:At this fourth step, possibilities of occurring this situation are imagined as well along with the analysis. In addition to this, strategies are designed which support to reduce occurrence level of such health issues. Act:At the end, the corrective actions are taken on the basis of understanding issues occurred related to the employee's health in workplace of Tesco. 1
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Key stages of critical thinking as well as innovation In the Tesco company when problem of sales declining arises then managers thinks critically for taking innovations and eliminate the issue(Problem Solving. 2017). Further, the procedure of this thinking has 6 steps which are explained below: Illustration1: Steps of critical thinking (Source:Elmansy, R., 2017) 1.Knowledge:Under the initial stage, issue and problem of the Tesco company is identified properly and reason for resolving from the workplace. 2.Comprehensive:Under the second phase, when obstacles are known then causes of its occurrence with the facts and figures are analysed. Hence, the data gathered in the present step after using problems of the Tesco. 3.Application:Once facts and figures collected then analyse or applied in the workplace in order to build relations with the sales declining issue of the retail firm (Elmansy, 2017). 2
4.Analyse:After linking to the data with problem identified, analysis process is adopted. Under this, it has been analysed that what causes sales reduces of the firm. Here chart of the cause and effect is used which is stated below: Illustration2: Cause and effect diagram 5.Synthesis:In this phase, effects of the various causes analysed on the company. On the basis of that possible solutions are derived and then applied at the workplace (Cotton, 2016). 6.Takeaction:Attheend,implementedsolutionsarereviewedandactionstaken accordingly. PART 2 Effective use of communication skills Report to the line manager about PEST analysis To, Line manager Tesco Plc company 3
Subject:Basic components of PEST analysis P- Political: Employment laws, political stability, trade policies, restrictions of export import, tariffs etc. E- Economic: Interest rate, inflation and recession in economy, cost of living, growth rate, flow of money, exchange rate, unemployment and minimum wage rate etc (Marston and et.al., 2016). S- Socio-cultural: values, beliefs, customs, age, gender, marital status, requirements, region, living standard, literacy rate etc. T- Technological: Level of technology, pace of technological change, transfer of technology etc. Principles of effective communication At the workplace of Tesco business entity, it is necessary that communication is highly effective. The reason is that, it is supportive in order to manage or resolve obstacles which incurred to communicate with subordinates. Further, basic principles of effective communication are stated below: The idea at the time of communication is must be relevant to the topic of discussion. The employee needs to frame their perspective at the time of communicate in the workplace of Tesco. Along with this, message must be complete rather than close without completing it. Purpose of the communication should be clear along with the justification. Take feedback from the message receiver supports to the employee to eliminate barriers within workplace (Five Basic Principles of Effective Communication,2017). Further, communicator must consider the time factor while delivering message or communicating with subordinates at the working environment. 4
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PART 3 Numerical knowledge and skills in order to effectiveness at workplace Segregation among quantitative and qualitative data with the help of graphical information Qualitative dataQuantitative data Underthis,dataclassifiedonthebasisof properties and attributes. Whendataisexpressedinofnumerical formate is known as quantitative. For making analysis of the information under this method thematic or non-statistical analysis is considered. Atthetimeofusingquantitativedata, statisticaltoolsandmethodsareusedfor analysis (Seidman, 2016). Flow chart of Tesco Plc The diagram which reflects movements or actions of various procedures and people included at the workplace is known as flow chart. Under this, organisational, vertical process modelling etc. charts are involved which are shown with reference to Tesco firm are stated below: Organisational chart 5
Illustration3: Organisational structure of Tesco Vertical process modelling chart 6
Illustration4: Chart of vertical process modelling Explaining mean, mode median Number of yearsProfit 2010500 2011630 2012700 2013750 2014630 2015900 2016850 2017960 Mean740 Mode630 Median725 7
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Mean:The statistical tool which shows average of the whole data and supportive for the companies to take business decisions. When mean value is lower than available data of the company like profit then it can be said that, it performs well in the industry.Mode:The technique through which frequently occurred value among whole data set is derived easily, considered as mode (Johnson and et.al., 2017). From the above example it can be found that, profit worth of 630 GBP generated by two times by the firm within period of 8 years. Median:In order to derive middle value of the data set, median statistical method is used by the management. Further, the toll which break down available data set in equal two parts in known as median. At the present scenario, middle value of profit of 8 years is worth of 725 GBP. PART 4 Information communication technology and professionalism Electronic job letter for an administrative assistant role 8
Job Letter Name: ____________________ Address: ____________________ City, State, Postal code: _________ Contact number: ________________ Email id: ____________________ Date: 18thAugust 2017 To, HR Manager Tesco retail company Title: Job letter for the position of administrative assistant I have seen job advertisement of your company on the job portal. Further, I am interested to work or job in your company as an administrative assistant. I have experience of one and half yearinotherretailorganisation.Icompletedatwoyeardegreecourserelatedtothe administration department. My skills are: Time management Ability to organisation events Problem-Solving skills Communication attributes Technical skills I am thankful you for spending your time to review my letter. Sincerely, Signature: ________________ 9
Name: ____________________ Preparing list of the events TherearedifferenteventswillbeundertakenintheTescoretailbusinessby administrative assistant. Further, those duties which will be completed to done to support the management for achieving Tesco's goals and objectives are mentioned below: Scheduling various programs which are required in the retail organisation like training and development, board meetings, conferences, award session etc (Newman and et.al., 2017). Bookkeeping of the key financial data by using software, Microsoft Excel sheet etc. Help to the office members and organisational people in order to do documentation. Record outlook of the employment in terms of growth within Tesco retail organisation. PART 5 Working with others for building employee relationship at the workplace Key behaviours of workforce at the workplace Employee should has the positive attitude in the company which is of the Can-Do type instead of Cannot-Do. At the workplace of Tesco company employee should be of the courteous nature along with the friendly which lead to support to create better working environment. Further, complete the allotted tasks and works on deadlines or given time frame is also sign of good behaviour at the workplace(Battisti and Amori, 2016). Taking more responsibilities of the firm is also one kind of good behaviour of an individual working in Tesco. In addition to this, reach to the office on time or be punctual is symbol of good behaviour of the employee. Impact of healthy work environment on employee performance 10
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In each and every businesses, it is necessary to provide healthy and friendly working environment to the employees. The reason is that, it creates positive image of the firm within overall workforce and involve to complete tasks properly. As involvement of the employees in the firm is with proper direction then lead to enhance their efficiency (Martin, Donohoe and Holdford, 2016). For instance: the company provides health and safety equipments to the employees which help to live them healthy life. When workers are more healthy and not fall under any kind of disease then able to complete assigned task within or before deadlines. Therefore, their level of performance will boost up in the retail industry up to the greater extent. CONCLUSION It can be concluded from the present report that, with the help of specific procedures work based issues within Tesco Plc are easily resolved up to the better extent. Further, with the help of several principles, an employees able to manage and communicate with subordinates and managers effectively. It can be said that, statistical tools like mean, mode and median are supportive for Tesco to resolve business problems. It can be ascertained that, healthy workplace lead to boost up performance of employees in the Tesco organisation. 11
REFERENCES Books and Journals Battisti, C. and Amori, G., 2016. Problem solving and decision-making in project management of problematic wildlife: a review of some approaches and conceptual tools. InProblematic Wildlife(pp. 109-122). Springer International Publishing. Cotton, D., 2016.The Smart Solution Book: 68 Tools for Brainstorming, Problem Solving and Decision Making. Pearson UK. Johnson, C. C. and et.al., 2017. Using a Problem-Solving/Decision-Making Model to Evaluate School Lunch Salad Bars.Journal of Child Nutrition & Management,41(1), p.n1. Marston, D. and et.al., 2016. Data-Based Decision-Making, the Problem-Solving Model, and Response to Intervention in the Minneapolis Public Schools. InHandbook of Response to Intervention(pp. 677-692). Springer US. Martin, L. C., Donohoe, K. L. and Holdford, D. A., 2016. Decision-making and problem-solving approaches in pharmacy education.American journal of pharmaceutical education,80(3), p.52. Newman, K. and et.al., 2017. Information Seeking When Problem Solving: Perspectives of Public Health Professionals.Worldviews on Evidence‐Based Nursing,14(2), pp.145-153. Seidman, A., 2016.State and law in the development process: problem-solving and institutional change in the Third World. Springer. Online Calnan, M., 2017.Tesco's employee 'health pledge' met with scepticism.[Online]. Available through:<http://www2.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2017/01/10/ tesco-39-s-employee-39-health-pledge-39-met-with-scepticism.aspx>[Accessedon18th August 2017]. Elmansy,R.,2017.6StepsforEffectiveCriticalThinking.[Online].Availablethrough: <http://www.designorate.com/steps-effective-critical-thinking/> [Accessed on 18thAugust 2017]. FiveBasicPrinciplesofEffectiveCommunication,2017.[Online].Availablethrough: <http://www.softwaretestingclass.com/five-basic-principles-of-effective-communication/> [Accessed on 18thAugust 2017]. 12
ProblemSolving.2017.[Online].Availablethrough: <https://www.mindtools.com/pages/main/newMN_TMC.htm>.[Accessed on 18thAugust 2017]. 13