Organisational Problem Solving in Mark and Spencer : Report
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Added on 2020-06-04
Organisational Problem Solving in Mark and Spencer : Report
Added on 2020-06-04
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Problem Solving
Table of ContentsINTRODUCTION...........................................................................................................................3PART 1............................................................................................................................................31.1 Stages of understanding of problems...............................................................................31.2 Steps of critical thinking and innovation..........................................................................4PART 2............................................................................................................................................42.1 Key components of PEST analysis...................................................................................42.2 Effective communication principles.................................................................................5PART 3............................................................................................................................................63.1 Differentiate between qualitative and quantitative ..........................................................63.2 Mean, median and mode...................................................................................................7PART 4............................................................................................................................................84.1 Letter to HR manager.......................................................................................................84.2 List of events organise in work place...............................................................................9PART 5............................................................................................................................................95.1 Key behaviour of employees............................................................................................95.2 Impact of healthy working environment upon employees performance........................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONIn modern world, problems have become part of daily life. So, this is very muchimportant for individuals to develop their problem-solving skills, so that they can face difficultiesof every day. Just like this, in business industry managers also have to deal with variousproblems regarding work place. So, it is very much essential for businessmen to have problem-solving skills, so that he can provide good working environment to his employees (Klir, 2013).This project report is based on Mark and Spencer which is a multinational retailer brand andspecialise in clothing and food items. In this report, various skills have been evaluated so thatdifferent organisational problems can be tackled. Also, effective utilisation of communicationskills have been presented. At last, it has determined that how effective relations can be buildwithin organisation and how can they impact on employees performance. PART 11.1 Stages of understanding of problemsProblem solving is an intellectual activity that is helpful in analysing and discoveringissues of the company. It ultimate objective is to overcome from obstacles which impact oncertain practices and operations of the company. Some kind of problems are- psychological,disabled and physiological. Stages of understanding the problem -Identification and defining key issues – It is the first stage of this process. In that,managers of Mark & Spencer have to find out the issues and barriers which createsproblems into the organisations, they may be internal or external. Once problem isidentify then it should be described clearly so as to make appropriate solutions for it in anadequate manner. Formulation of strategy and allocating resources – The next step is development of astrategy. It much rely upon current situation and employee's preferences. Managers needsto make an effective strategy that is able to find out the key issues that impact onorganisation's performance. After that, resources are allocated, i.e. some activities that areassistive in recognising overall problem (Kim and Grunig, 2011).
Monitoring progress – In this, stage employers have to measure their progress. If untilthey do not recognise problem effectively then they need to more emphasis on evolvingnew strategies and policies. Evaluating the results – It is too indispensable to assess the outcomes regarding problemunderstanding. Through which managers can easily reduce all those barriers which canimpact upon growth and success of the company. 1.2 Steps of critical thinking and innovationIn business organisations, it is essential that employers have critical thinking andinnovations as they handle all problems and issues. There are given following steps of criticalthinking, such are as follow: - Knowledge – It is the most important part of thinking something innovative and creative.An individual should have knowledge regarding how to tackle all issues and problems.The consists, what is the main problems and why it is needed to resolve it. After that, managers have to make ideal solution that how to implement their thinkingand innovations over the organisation. For that, they develop new plans and policies,gathering some facts in specific and general manner (Schoenfeld, 2014). Along with this,in Mark & Spencer employers have to timely upgrade their skills and techniques as theycan produce better for customers. Analyse and application – In this stage, managers evaluate that whether their innovationsare able to make profits in target market or not. And then effective strategies are made byvarious applications that how to launch their inventions in market. PART 22.1 Key components of PEST analysisPEST analysis is a marketing theory which is used to identify business environment. Insimple words, it is merchandising principle which is used as a managerial tool to track differentenvironmental factors which can affect organisational performance and growth. It is the hugeresponsibility of subordinates to inform their line manager about various aspects of externalenvironment ( Steel and Parrish, 2012). For this purpose, they have to evaluate macroenvironmental factors which are following as under:
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